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All reviewsfull size refrigeratorbreakfast barfront deskno elevatorone nightnew carpetoffice chairkitchen areatwo storybed was comfortablefree nightsnice roomsawesome staythe staff was friendly and helpfulstay at this hotel againother hotels in the arearoom key
We stayed at this place for 2 nights while traveling, it's way over priced for the type of room, the only good thing was the breakfast bar. The store they had in the lobby was really reasonable. We did not like the people were smoking...More
We told our kids to book here when they came to visit based on friends' good experiences and reviews. They found a gross dirty smelly room. Staff was less than enthused about switching rooms but finally did. Stayed a week and the halls were never...More
Response from TMM35, General Manager at MainStay Suites Casa GrandeResponded 26 March 2017
I would like to thank you for taking a few minutes from your valuable time to let us know your input about your last stay. All of our staff including myself at the MainStay Suites, take a lot of pride in what we do, and...More
We have stayed here three years in a row this time 1/27/17 at least two nights, and it was above average. When we received our credit card statement this time we were double billed for four nights. One night was already credited. We needed the...More
Immediately upon entrance to lobby, noticed the "Pinesol" like smell and neat and orderly look. Check-in speedy and friendly. Room on 2nd floor and with large suitcase, no elevator and different type of swipe room key was difficult until another friendly visitor showed us how.to...More
Response from TMM35, General Manager at MainStay Suites Casa GrandeResponded 16 February 2017
Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
We stayed here for 3 nights in early February and were very disappointed. We read the reviews on Tripadvisor prior to booking this hotel, so we were surprised that things were not what we expected. Upon checking in to our room, we noticed that one...More
1 Thank jahutmacher
Response from TMM35, Manager at MainStay Suites Casa GrandeResponded 16 February 2017
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be...More