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Extended Stay America - Juneau - Shell Simmons Drive

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Extended Stay America - Juneau - Shell Simmons Drive
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84 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Juneau - Shell Simmons Drive
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Showing 82: English reviews
Anchorage, Alaska
Reviewed 16 August 2016

The room was gross. The last thing I did was shower, before checking out, because I felt dirty just being in the room. The lady at the front desk was rude, and treated everyone in line like a complete inconvenience to her. Way overpriced.

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Helpful?
Thank jige20
Manager_11525, Manager at Extended Stay America - Juneau - Shell Simmons Drive, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described is simply not acceptable, and I sincerely apologize for your experience. I have addressed our front desk staff, personally inspected the room you were in and have attempted to reach out to you to discuss the details but have not...

Reviewed 12 August 2016 via mobile

I rate this hotel 5/5. The service with the housekeepers was excellent, the front desk personell were respectful and polite. The rooms were also very clean and up to standards. I also like the area of the hotel, great view out of my window of the juneau mountains. Only problem was small pool area, other than that, great service!!!

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Helpful?
Thank noahbrown1
Manager_11525, Manager at Extended Stay America - Juneau - Shell Simmons Drive, responded to this review

Thank you so much for sharing your experience with us. It is great to hear how excellent our housekeeping staff and front desk personnel are doing providing customer service to guests. Despite the small pool area, I'm glad you enjoyed our location and the condition of your room. Thank you again for sharing your comments with us. We look forward...

Austin
Reviewed 11 August 2016

You can't beat the location if you are traveling via the Juneau airport. It is a very short walk to the hotel although they do have a shuttle. Hotel is also convenient to the ferry landing and to Mendenhall Glacier. The front desk will go the extra mile for instance we needed some ice --- there was no ice machine...

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Helpful?
Thank Willy78746
Manager_11525, Manager at Extended Stay America - Juneau - Shell Simmons Drive, responded to this review

Thank you for writing a review of your stay. I am pleased that our location near the airport and the shuttle was beneficial. It is also satisfying to know our front desk provided excellent customer service. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our...

Fairfax, Virginia
Reviewed 31 July 2016

I stayed at the hotel from July 17 to July 18. Everyone with whom I dealt was helpful and courteous. I would stay here again. The hotel is about a one-minute walk from the airport! But to get to downtown Juneau, it is about a 20-minute drive.

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Helpful?
Thank Spring1514
Manager_11525, Manager at Extended Stay America - Juneau - Shell Simmons Drive, responded to this review

We appreciate the kind words about your stay with us. I am pleased to read how accommodating our staff was and the excellent customer service they provided. It is also satisfying that you found our location suitable for it's closeness to the airport and downtown. Thank you again for your kind words. We hope you will choose to stay with...

Reviewed 20 July 2016

First, to the poor manager who has to respond to negative feedback - we were not charged for our stay, so there is nothing you need to do for me, thank you. To other families considering where to stay - please look elsewhere. I had very much wanted a place with laundry facilities and a pool for the family to...

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Helpful?
Thank Alexis P
Anchorage, Alaska, United States
Reviewed 20 July 2016

I have stayed there a few times in the past 6-12 months and the last time I stayed there they had bed bugs. I contacted them and said they would check, but never got back to me. A colleague of mine booked her parents there over memorial day this year and they had the same experience. Her father was covered...

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Thank Hedy E
Reviewed 19 July 2016

Stayed 3 nights in July and found the staff to be exceptional. Nothing fancy but our room was clean and comfortable. Have stayed in another Extended Stay America in Chicago which was not the case. This one was exceptionally maintained and convenient to the airport. (It was so close that we walked quicker than the van could load and drive...

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Helpful?
Thank Sally S
Manager_11525, General Manager at Extended Stay America - Juneau - Shell Simmons Drive, responded to this review

Sally - Thank you for your great review. We are glad that you enjoyed your clean, comfortable room and our convenient location. We hope to host you again in the future.

Kodiak
Reviewed 18 July 2016

staff and residents very friendly and helpful. Nice to be in a hotel where most of the residents are working, rather than on vacation-the place is dead silent from 9PM to 6AM. We could hear airport noise during the day, but none in the evening/night. Since we had a car, we were very glad we'd chosen a hotel outside the...

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Helpful?
Thank Leslie S
Manager_11525, General Manager at Extended Stay America - Juneau - Shell Simmons Drive, responded to this review

Leslie - Thank you for your review. We are so glad that you enjoyed your quiet room and our friendly staff. We hope to see you again soon.

Houston, Texas
Reviewed 10 July 2016

We stayed 4 nights in 1W July.I had booked through booking.com. Our room on ground floor - with King sized bed, was pretty nice and spacious - had a magnificent view of the snow capped mountain behind the airport. Light breakfast (oatmeal, tea/coffee, muffins) is usually available 0600 onwards. Laundry machines worked. Wifi worked as expected. Some tips: 1]. If...

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Helpful?
Thank dullarplan
Manager_11525, Manager at Extended Stay America - Juneau - Shell Simmons Drive, responded to this review

Thank you for writing such a favorable review of your stay. I'm thrilled our convenient location to the airport, restaurants, and downtown was to your liking. It is also good knowing you approved of our spacious rooms and amenities. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

Lyons, Michigan, Usa
Reviewed 9 July 2016

The hotel is right next to the airport. If you need to fly early or late, it is very convenient. The staff was very friendly and very helpful. The shuttle didn't run often, but we made it work, and the driver was great! The room was clean. It had air conditioning which was a plus. The view wasn't bad. The...

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Helpful?
Thank Lori B
Manager_11525, Manager at Extended Stay America - Juneau - Shell Simmons Drive, responded to this review

We appreciate you making the time to write a review on your stay with us. I'm glad our staff was friendly and accommodating. I will be sure to show them your review and inform them on what a great job they are doing. Other than that, I am satisfied that your overall stay with us was a good one. The...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Free Breakfast
  • Airport Transportation
  • Laundry Service
  • Self-Serve Laundry
  • Meeting Rooms
Official Description (provided by the hotel)
Limited Shuttle Service ... more   less 

Additional Information about Extended Stay America - Juneau - Shell Simmons Drive

Address: 1800 Shell Simmons Dr, Juneau, AK 99801-9374 (Formerly Extended Stay Deluxe )
Region: United States > Alaska > Juneau
Price Range: $133 - $224 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Juneau - Shell Simmons Drive 2.5*
Number of rooms: 94
Reservation Options:
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Also Known As:
Extended Stay Deluxe Hotel Juneau
Juneau Extended Stay
Extended Stay Juneau
Extended Stay America - Juneau - Shell Simmons Drive Alaska
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Questions & Answers

Questions? Get answers from Extended Stay America - Juneau - Shell Simmons Drive staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“It's Alaska, people are crazy and welcoming. The Tlingit and Haida tribes are very friendly people.”
 of 5 bubbles mtty2016, 16 Nov 2016 | Read review
“Ask the front deskman to put you on the second level. I believe those rooms aren't for pets.”
 of 5 bubbles 92ltn, 7 Sep 2016 | Read review
“We could see the terminal from our room, and were not bothered by air traffic.”
 of 5 bubbles KurtM882, 28 Aug 2016 | Read review
“If you want a good room, don't stay here”
 of 5 bubbles jige20, 15 Aug 2016 | Read review
“WIFI was spotty in room 101-end of the hall, so try for a room a little more central”
 of 5 bubbles 983LeslieS, 18 Jul 2016 | Read review
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