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Palma Real Hotel & Casino

TravelocityUSD 75*
View Deal
04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 80*
USD 75*
USD 80*
USD 75*
USD 79*
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Palma Real Hotel & Casino
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365 Reviews from our TripAdvisor Community

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Showing 179: English reviews
Seattle, Washington
Reviewed 3 April 2011

My wife and I were on the last night of our vacation in Costa Rica. We choose Barcelo Palma Real because we wanted a room with a jacuzzi/soaker tub. When we got to our room we not impressed. While the bed was ok and the TV was large, the tub was neither a jacuzzi or a soaker. When we expressed...

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Helpful?
3Thank TriipleT
Nmurillo, Director General at Palma Real Hotel & Casino, responded to this review

Dear Guest, I completely understand your concern about the services you had in our hotel, unfortunately I did not have the privilege of knowing you and of course to follow up to your solicitation, I am glad that you have wrote at trip advisor. Your comment helps us a lot and it is another way to improve our services and...

Boston, Massachusetts
Reviewed 15 March 2011

Overall a really nice hotel. Free breakfast and internet. Nothing too fancy in the rooms but also a perfect location. Close to the new stadium and walkable to the downtown. Everyone was really nice and the bar tender was great.

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Helpful?
Thank kschmidt11
Nmurillo, General Manager at Palma Real Hotel & Casino, responded to this review

Dear Guest, We appreciate your comments, about what we can improve, we are working to improve the rooms and even the facilities in general, we hope to hear from you soon. Best regards, Daniel Navas Díaz. Hotel Barcelo Palma Real Gerente General

Denver, Colorado
Reviewed 11 March 2011

I've stayed at thousands of hotels in my career, this was just another hotel. It was clean, efficient and it was just for a night on the way out of town. The one thing I will say is that the food was pretty bad, the worst we had the entire stay in Costa Rica. unknown food all deep fried. Yuck....

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Helpful?
1Thank wickedlees
Nmurillo, Director General at Palma Real Hotel & Casino, responded to this review

Dear Guest, Thank you for making us your comments on this website, we regret very much that his stay has not been all that good, we are looking at different options for the room that is hosted do not hear the noise in the hall, talking with chef and we will keep a strict control of temperatures, we hope to...

New York City, New York
Reviewed 28 February 2011

Immediately upon entering the lobby of the hotel from a late night flight, directly from the airport, guy at reception very curtly stated that there are no more rooms. I gave him my name and told him that I had a prepaid reservation through priceline.com, but he did not lift a finger or move at all even to check whether...

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Helpful?
7Thank TravelandFoodGlutton
Nmurillo, Director General at Palma Real Hotel & Casino, responded to this review

Dear Guest, We deeply regret the incident in our hotel with one of our partners, your reservation was processed since January 21 2011 through Priceline.com, the same day of your admission we had an incident which caused the hotel overbooked, we took immediate actions on your situation in our hotel, the receptionist made your reservation at Barcelo San Jose Palacio...

Miami, FL
Reviewed 15 February 2011

I stayed at the Barceló Palma Real as I had business at the ICE HQ next door. The hotel is smallish (67 rooms), but very nice and cozy. My room (201) was large and comfortable, but faced inwards and at night I could hear the low humm of the hotel's central A/C running every half hour or so (I am...

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Helpful?
Thank RichRR
Nmurillo, Director General at Palma Real Hotel & Casino, responded to this review

Dear Customer, Thank you for taking your time to tell your experience at our hotel in Trip Advisor. With regard to the noise you hear at night, and this department finding out if any nearby machine that makes noise and if so will be installed on the roof to avoid disappointment. We are changing the Room´s TV, is already 50%...

Los Angeles
Reviewed 1 February 2011

I stayed here for one night before my trip to Monteverde and Montezuma. The rooms are what you would expect for the price and although the hotel is not very close to downtown San Jose, there is a park nearby and it is generally much less run down than most parts of downtown. We were picked up on time as...

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Helpful?
1Thank tak1980
Nmurillo, Director General at Palma Real Hotel & Casino, responded to this review

Dear Customer, Thank you very much for your comments, we hope to see you again soon in our hotel, take the opportunity to tell you that we are making improvements in different areas of the hotel and the rooms, we hope you enjoy them. Best Regards, Daniel Navas Díaz. Hotel Barcelo Palma Real Gerente General

boston
Reviewed 10 January 2011

The hotel is nice, Staff a bit overly pesty about helping (looking for tips). The internet service is sketchy. But the big complaint for this class nice business hotel was the in-room phone that claimed to have no charges for long distance calls. ...except the telecom company that they connect you to charges outrageous charges for calls ($46 for a...

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Helpful?
2Thank msbmsb
Nmurillo, Director General at Palma Real Hotel & Casino, responded to this review

Dear Customer, We are sorry for not having fulfilled their stay at the hotel. I would like to clarify that the tariffs for international calls are for North America of approximately $ 2.4 per minute, to Europe $ 3 per minute. Our software will automatically charge the account of each customer. I would appreciate to send us a copy of...

Rancho Cucamonga, California
Reviewed 9 January 2011

This place is better than the Barcelo Palacio in that it's quiet. The rooms are sad and the pipe/cigarette smoke billowing up to the open hallways above were unpleasant. The staff here were much more friendly and helpful than the Barcelo Palacio. After visiting CR, I got the sense that all these hotels in SJ deal with endless tourists staying...

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Helpful?
1Thank TonyPSP
Nmurillo, Director General at Palma Real Hotel & Casino, responded to this review

Dear Mr. Tony, We are so sorry for the inconvenience during your stay at our hotel, about the smoke in hallways , we are working to try some guest (unscrupulous ) respect the rules about don´t smoke in hallways and the no smoking rooms. Also we are introducing some improvements in our rooms like new air conditioner system, filters, bed...

San Francisco, California
Reviewed 7 January 2011

Ah if only I remembered the name of the sweet "bell boy" who spent an entire hour on the phone helping to find us a rental car in high season. Thank you, person whose name I can't remember. The hotel is pretty clean and comfortable, a little hard to find but conveniently close to the airport.

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Helpful?
Thank julezzz82
Nmurillo, Director General at Palma Real Hotel & Casino, responded to this review

Dear Guest, Thank you for your comments on this page. We know it will be helpful to other guests and potential customers, we hope to see you soon. Best Regards, Daniel Navas Díaz. Hotel Barcelo Palma Real Gerente General

Lucerne, Switzerland
Reviewed 20 December 2010

We arrived quite late at Juan Santamaria International Airport in San José but were greeted by a very friendly hotel staff who gave us a ride to the hotel. The rooms were very clean and quiet. The breakfast was excellent. I would recommend the hotel for people staying in San Jose for only one night or longer. It's great value...

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Helpful?
Thank eagle-eye1982

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Breakfast included
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Breakfast included
  • Room Service
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Dry Cleaning
  • Multilingual Staff
Official Description (provided by the hotel)
The Hotel is just a 5 minute walk from San Jose center, the capital of Costa Rica, and only 15 minutes by car from Juan Santamaria International Airport. Furthermore, it provides easy access to the main business, shopping and leisure areas in the capital. In 2010 the hotel was renovated and presently boasts very modern facilities and many services, especially for guests visiting San Jose on business. The hotel has a fully-equipped business center with internet access, photocopiers, fax, messenger service and plane ticket confirmation service. In addition, it has comfortable and spacious rooms that will make your stay relaxing and pleasurable. The Palma Real hotel has obtained the Sustainability Certificate, which helps to preserve one of the most virgin destinations in the world. ... more   less 

Additional Information about Palma Real Hotel & Casino

Address: AV 9 Calle 50 | Sabana Norte, San Jose 250, Costa Rica
Region: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Price Range: $90 - $192 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Palma Real Hotel & Casino 3.5*
Number of rooms: 68
Reservation Options:
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Also Known As:
Barcelo Palma Real Hotel San Jose
Barcelo San Jose
Hotel Style:
#6 Casino Hotel in San Jose
#22 Business Hotel in San Jose
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Questions & Answers

Here's what travellers have asked, with answers from Palma Real Hotel & Casino staff and other travellers.
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Questions? Get answers from Palma Real Hotel & Casino staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Some rooms have outdoor balconies but might be pricey. I was on the 2nd floor which was quiet and met my needs.”
777Tahoe, 13 Apr 2017 | Read review
“Cannot recommend”
alanh88, 18 Mar 2017 | Read review
“Rooms on the 4th floor seem more updated.”
Dimerid, 21 Sep 2016 | Read review
“There is currently major construction across the street, but it was not disturbing or problematic at all.”
klw00, 2 Sep 2016 | Read review
“far a way from the casino”
vromeo56, 26 Jul 2016 | Read review
5 of 5
Travelocity
USD 75* /night
View Deal
Hotels.comUSD 75
Booking.comUSD 79
Bookit.comUSD 80
View all 11 deals
*Disclaimer
Prices are for 1 room, 2 adults
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