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All reviewsstayed in a junior suitemini barcosta ricanational stadiumbig parksabana parkroom facingminutes walkingfree transportationrent a carrooms are comfortabledouble beda great stayrestaurants within walking distancehotel is locatedfront desk stafffree breakfast is
Don’t trust Barcelo Palma Real in San Jose CR to provide a shuttle from the airport, even though their web site says they offer it. We requested a shuttle pickup via email 27 days before our arrival. Our flight number and arrival time was included...More
2 Thank Mike K
Response from Nmurillo, Director General at Palma Real Hotel & CasinoResponded 27 September 2012
First of all, I want to thank your comments in this forum. Make sure your comments will be taken very seriously and take corrective measures so as not to present again a situation in the future.
I ask forgiveness on the situation presented....More
This is our second time staying at a Barceló hotel chain, and to the most evident degree, Barceló Palma Real in San Jose, Costa Rica represents the Barceló standard of excellence benchmark in every aspect. Adorned with contemporary paintings, and coupled with plants and...More
8 Thank TravellingTroubadour
Response from Nmurillo, Director General at Palma Real Hotel & CasinoResponded 4 August 2012
We have seen your comments on Trip Advisor and we're very happy to hear that you have a good time with us.
We look forward to serving you in the very near future and please let me know ahead of their imminent arrival...More
The Barcelo is a great hotel!! You will not be disappointed, I have absolutely nothing bad to say about the staff (who are all bilingual), facilities or service We stayed for 5 nights, were greeted with a Costa Rican drink and escorted smoothly to our...More
Management response:Responded 5 July 2012
Thank you very much for your comment, We are extremely happy and excited to provide quality service and comfort as you experiment.
Be more than welcome on your next trip to San Jose, Costa Rica to your house.
The entire staff of the...More
We stayed here the night we arrived in Costa Rica. It is possible that we just got a room that was not renovated yet but the room was very outdated. It smelled musty and stale. The staff was very kind and very helpful when we...More
1 Thank natty85
Management response:Responded 22 June 2012
Dear Friend of Trip Advisor
On behave of all the team of Barceló Palma Real thanks for your comment , after the last visit to our Hotel.
I have shared your comments with our Housekeeper and our Maintenance Manager to check the rooms and that...More
We arrived in Costa Rica very late to start our honeymoon. We first swung over to pick up our rental car and then had to find our way to the Barcelo Palma Real. Honestly, the location from the airport was not ideal. One of the...More
Management response:Responded 26 June 2012
Dear Friend of Trip Advisor,
We appreciate your comments of last June 22, 2012. Your comments really help us in performing our daily dutys, we hope to serve you again in our Hotel.
I have reviewed with each department manager your comments and take the...More