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Palma Real Hotel & Casino

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351 Reviews from our TripAdvisor Community

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Showing 176: English reviews
San Jose, Costa Rica
Reviewed 1 November 2011

Nubia Romero made our stay wonderful, she is an excellent employee and should be rewarded for her kindness and services

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Helpful?
Thank Vanessa Z
Nmurillo, General Manager at Palma Real Hotel & Casino, responded to this review

Dear Guest, Nubia is one of the best employees we have, when we receive notices from customers mentioning how our service is and how our employees help in order to have a good staying, every month we make an activity in wich all we know in wich direction we are going and what do we want for the future. Best...

USA
Reviewed 7 October 2011

The principle reason a business person stays in a hotel is to sleep....these are olod, lumpy. uncomfortable materess....absolutley the worst I have slept on in the last 20 years... Checked in at 11PM; and slept only a few hours..clearly Barcelo is more interested in the attached casino...just a few steps away and no security in between. Breakfast was poor

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Helpful?
1Thank lou1944
Nmurillo, General Manager at Palma Real Hotel & Casino, responded to this review

Dear Guest, We are sorry that your stay in our hotel was not the best this time, we are checking the mattress state in this room to identify the problem, We changed all mattresses for a high quality model in all rooms last year. We would note that our priority is the hotel services. The Casino is just an added...

Alajuela
Reviewed 9 September 2011

Not only was it a privilege and an honor to meet the gentleman from Spain, GenManager of the Barcelo Palma Real Hotel in San Jose, Costa Rica: Daniel Navas Diaz, but to be treated so well by his well-trained staff also. For instance, we arrived in front of the hotel and were greeted by a snappily dressed concierge who promptly...

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Helpful?
Thank userme1423
Nmurillo, General Manager at Palma Real Hotel & Casino, responded to this review

Dear Guest, The treatment given by our staff and myself is exactly the same for all our customers, one of the courtesies we provide is the welcome cocktail when the client make the check-in, to make your stay a more pleasant place. Every good comment you have made, create in us a great satisfaction and commitment to each of our...

Naples, FL
Reviewed 18 August 2011

Went to San Jose for dental work and stayed at Barcelo. Clean hotel with nice beds. Quite plain though. Friendly & courteous staff. Best feature was their opulent breakfast. You could fill up on fresh local food and not have to eat again until supper time. It's close to several good restaurants.

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Helpful?
Thank Tiger1949
Nmurillo, General Manager at Palma Real Hotel & Casino, responded to this review

Dear Guest, Thank you very much for your comment, our service is going in a direction in which every customer would have 100 % of satisfaction, our restaurant has a new variety of local and international food, you are one of the reasons we have for being better every day, wishing you the best. Sincerely, Daniel Navas Díaz. Hotel Barcelo...

Petit Lancy, Switzerland
Reviewed 4 August 2011

My second time at this hotel. Hotel rooms are ok, but a little more of light would be nice. The bathroom was clean but quite old. The gym is completely out of date. The staff is friendly but cold, never expect an excuse. The manager is always available. Our stay was not remarkable but it was neither pleasant, since the...

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Helpful?
5Thank RoMiHevi
Nmurillo, General Manager at Palma Real Hotel & Casino, responded to this review

Dear Customer, We deeply regret your dissatisfaction, our hotel has a quality and hygiene standards, this program include general cleaning of the water´s tank twice a year to ensure that our customers always get water quality, our procedure to informed all the customers is to send a warning letter the day before we cut the water , an average is...

Marbella, Costa Rica
Reviewed 20 June 2011

My family and I go to this place a lot to have drinks and eat at the bar. It was very disappointing the last couple of times, they had a new bartender called Felix, who has no sense at all on Customer Service or Hospitality!!! On top pf that, we ordered food and he told us it was not possible...

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Helpful?
6Thank Kokulorum
Nmurillo, General Manager at Palma Real Hotel & Casino, responded to this review

Dear Guest, We are sorry for what happened, the person who was at the bar that day was covering a disability. Again we regret deeply that we were not able to attempt the service that we use to offer, we would like to have you as a customer again. Best regards, Daniel Navas Díaz. Hotel Barcelo Palma Real General Manager

San Jose, Costa Rica
Reviewed 25 May 2011

it was a very nice hotel . they helped us friendly with all our bagage. The food was good.

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Helpful?
Thank henkvandenhazel
Nmurillo, General Manager at Palma Real Hotel & Casino, responded to this review

Dear Customer, We are pleased that you're stay in our hotel was comfortable, customers like you help us to improve and see the work well done, you are the reason for us to work every day. Best regards, Daniel Navas Díaz. Hotel Barcelo Palma Real Gerente General

Seattle, Washington
Reviewed 3 April 2011

My wife and I were on the last night of our vacation in Costa Rica. We choose Barcelo Palma Real because we wanted a room with a jacuzzi/soaker tub. When we got to our room we not impressed. While the bed was ok and the TV was large, the tub was neither a jacuzzi or a soaker. When we expressed...

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Helpful?
3Thank TriipleT
Nmurillo, Director General at Palma Real Hotel & Casino, responded to this review

Dear Guest, I completely understand your concern about the services you had in our hotel, unfortunately I did not have the privilege of knowing you and of course to follow up to your solicitation, I am glad that you have wrote at trip advisor. Your comment helps us a lot and it is another way to improve our services and...

Boston, Massachusetts
Reviewed 15 March 2011

Overall a really nice hotel. Free breakfast and internet. Nothing too fancy in the rooms but also a perfect location. Close to the new stadium and walkable to the downtown. Everyone was really nice and the bar tender was great.

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Helpful?
Thank kschmidt11
Nmurillo, General Manager at Palma Real Hotel & Casino, responded to this review

Dear Guest, We appreciate your comments, about what we can improve, we are working to improve the rooms and even the facilities in general, we hope to hear from you soon. Best regards, Daniel Navas Díaz. Hotel Barcelo Palma Real Gerente General

Denver, Colorado
Reviewed 11 March 2011

I've stayed at thousands of hotels in my career, this was just another hotel. It was clean, efficient and it was just for a night on the way out of town. The one thing I will say is that the food was pretty bad, the worst we had the entire stay in Costa Rica. unknown food all deep fried. Yuck....

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Helpful?
1Thank wickedlees
Nmurillo, Director General at Palma Real Hotel & Casino, responded to this review

Dear Guest, Thank you for making us your comments on this website, we regret very much that his stay has not been all that good, we are looking at different options for the room that is hosted do not hear the noise in the hall, talking with chef and we will keep a strict control of temperatures, we hope to...

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Amenities

Highlights
  • Breakfast included
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Free Parking
  • Dry Cleaning
Official Description (provided by the hotel)
The Hotel is just a 5 minute walk from San Jose center, the capital of Costa Rica, and only 15 minutes by car from Juan Santamaria International Airport. Furthermore, it provides easy access to the main business, shopping and leisure areas in the capital. In 2010 the hotel was renovated and presently boasts very modern facilities and many services, especially for guests visiting San Jose on business. The hotel has a fully-equipped business center with internet access, photocopiers, fax, messenger service and plane ticket confirmation service. In addition, it has comfortable and spacious rooms that will make your stay relaxing and pleasurable. The Palma Real hotel has obtained the Sustainability Certificate, which helps to preserve one of the most virgin destinations in the world. ... more   less 

Additional Information about Palma Real Hotel & Casino

Address: AV 9 Calle 50 | Sabana Norte, San Jose 250, Costa Rica
Region: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Price Range: $94 - $166 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Palma Real Hotel & Casino 3.5*
Number of rooms: 68
Reservation Options:
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Also Known As:
Barcelo Palma Real Hotel San Jose
Barcelo San Jose
Hotel Style:
#6 Casino Hotel in San Jose
#22 Business Hotel in San Jose
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Questions & Answers

Here's what travellers have asked, with answers from Palma Real Hotel & Casino staff and other travellers.
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Questions? Get answers from Palma Real Hotel & Casino staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Some rooms have outdoor balconies but might be pricey. I was on the 2nd floor which was quiet and met my needs.”
777Tahoe, 13 Apr 2017 | Read review
“Cannot recommend”
alanh88, 18 Mar 2017 | Read review
“Rooms on the 4th floor seem more updated.”
Dimerid, 21 Sep 2016 | Read review
“There is currently major construction across the street, but it was not disturbing or problematic at all.”
klw00, 2 Sep 2016 | Read review
“far a way from the casino”
vromeo56, 26 Jul 2016 | Read review
5 of 5