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Balmoral Hotel

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#11 of 85 Hotels in San Jose
Certificate of Excellence
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Balmoral Hotel
Balmoral Hotel
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1,158 Reviews from our TripAdvisor Community

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Showing 657: English reviews
Salt Lake City, Utah
Reviewed 9 April 2016

We stayed 2 nights at the Balmoral which is on a pedestrian corridor in downtown San Jose. We were very happy with the room, the staff, location, breakfast (fabulous), and several choices of eateries in a BEAUTIFUL atrium setting, for a very reasonable price. Not a 5-star hotel, but very nice.

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Helpful?
Thank QueenElizabeth2014
Alessandra G, Director de Relaciones con Clientes at Balmoral Hotel, responded to this review

Delighted to read your review. Thank you for your encouraging post. We are overjoyed to know we exceeded your expectations and that your stay with us was as pleasant as possible. We look forward to hosting you soon again. Please take care. and thank you once again!

Shanghai, China
Reviewed 6 April 2016

The hotel does not look great outside, but our room was great! The museums are all walking distance! There is a great place to eat at around the corner, that is if you want local food. The staff is helpful. Breakfast is something you should look forward to!

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Helpful?
Thank kafegal_38
Alessandra G, Guest Relations Manager at Balmoral Hotel, responded to this review

So happy that you are enjoying your stay. We do have a privileged position we are glad you are taking advantage of it and that you are looking forward to your included breakfasts makes us proud as well. If there is anything we can do to make your stay more enjoyable please let us know. We are delighted to have...

Palatine, Illinois
Reviewed 6 April 2016

The Balmoral Hotel is well situated in San Jose. It is walking distance to many sites of interest. The hotel is clean and updated and the staff was helpful. Unfortunately, the lower shop level was dusty and under construction and the restaurant is awful. We ended up abandoning our "free" breakfast and going across the street and buying breakfast. An...

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Helpful?
Thank costatraveler2016
Alessandra G, Guest Relations Manager at Balmoral Hotel, responded to this review

We are sorry you were not satisfied with your experience at the Hotel. We would love to have more detailed feedback on the breakfast because our aim is to provide a wide variety of fresh local produce as well as international options. As you rightly pointed out the vast majority of services shut down in the city due to the...

Central, Minnesota, United States
Reviewed 5 April 2016

Stayed here one night because of an early flight out the next a.m. Family was there too. The staff was very nice but they goofed on our wake up call, 3am instead of 4 ! The open air bar area looks out over the street in the older part of the city. Fun place to people watch and lots of...

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Thank nancyh56_13
Alessandra G, Guest Relations Manager at Balmoral Hotel, responded to this review

Very much appreciate your feedback. immensely sorry for the issue with the wake up call> That is something that should never happen. Sincerely

London, Canada
Reviewed 4 April 2016

Upon arrival, the staff were very attentive. We got into San Jose late, so we didn't do much other than retire. The room we were in was quite noisy. The staff moved us to another room, no questions asked. They actually gave us a choice of two rooms to choose from. Standard rooms are very basic. They come with 2...

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1Thank Helen M
Alessandra G, Guest Relations Manager at Balmoral Hotel, responded to this review

Thank you for posting a review. We welcome your feedback. Hope to see you soon. Best regards

Houston
Reviewed 2 April 2016

My sons and I arrived to San Jose after a late night flight. Upon arriving to the hotel the front desk clerk was so welcoming - how can anyone be so cheerful at 1:00am :) I had a reservation for a family suite. It was just what we needed two bedrooms, with two bathrooms and a living room in the...

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2Thank HoustonMomof3boys
Alessandra G, Guest Relations Manager at Balmoral Hotel, responded to this review

Very much appreciate your prompt and kind review> We are overjoyed we meet your expectations and are enjoying your stay with us. Please lut us know if there is anything we can do to make your stay better. And we look forward to hosting you again. Best Regards

San Francisco, California
Reviewed 26 March 2016

They couldn't have been more helpful. Clean rooms, great food, and central location. It was a little hot: which is to be expected when one is in Costa Rica. The bathrooms were clean and there was plenty of hot water.

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Helpful?
Thank katie_thompson1989
Alessandra G, Director de Relaciones con Clientes at Balmoral Hotel, responded to this review

Thank you for posting your review. We are extremely pleased to know you had a pleasant stay with us. We sincerely hope to see you soon again! It was a delight serving you. Kind regards

Grangeville, Idaho
Reviewed 24 March 2016

Very nice! We were very satisfied. The employees were very friendly and helpful with the questions that we had. Rooms were clean and well furnished. The restaurant was clean and appealing and the food was delicious!

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Helpful?
Thank pslane2003
Alessandra G, Director de Relaciones con Clientes at Balmoral Hotel, responded to this review

Very much appreciate you posting a review. Delighted to know you were so pleased with your stay at our hotel and your experience at the restaurant. Thank you again. Posts like this keep us motivated. Hope to see you soon! Best regards

Boston, United States
Reviewed 24 March 2016

The rooms were very comfortable, and the food and ambiance at the open air restaurant and bar excellent. The staff was helpful and nice. The hotel is literally in the middle of San Jose, just short walks from the museums, opera house, and other attractions.

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Helpful?
Thank Samuel H
Alessandra G, Director de Relaciones con Clientes at Balmoral Hotel, responded to this review

Greatly appreciate your comments and review of our hotel, restaurant and bar. We hope you will be coming back soon! Take good care

Fort Wayne
Reviewed 18 March 2016

Sometimes room was very noisy-I think it was the room doors shutting. You couldn't shut them without a "slam" Otherwise, all staff were helpful and at time the hotel was very quiet. It was nice having free phone calls to the US and the computer station for checking and sending email. Front desk staff answered all of our questions.

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Helpful?
Thank preese409
Alessandra G, Guest Relations Manager at Balmoral Hotel, responded to this review

On behalf of the Balmoral Staff I thank you for taking the time to write a review of the hotel . Your insights are very valuable to us and are always welcomed. We strive to improve everyday. I am glad to here your stay was a pleasant one and look forward to seeing you soon again. All the best!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Hotel Full of Life, Where Everything is Within Reach! The Balmoral is a lively, full service, landmark hotel located on the famous Central Avenue in the historical and vibrant heart of downtown San Jose, Costa Rica and only 10 miles away from Juan Santamaria International Airport (SJO). The Balmoral is ideal for both leisure and business travelers. Within walking distance of the hotel, you will find San Jose's main art, cultural, financial, government and historical landmarks, as well as some of city's best entertainment, shopping, and healthcare facilities. From the hotel, you can also take a wide variety of one-day tours to discover Costa Rica's natural beauties. ... more   less 

Additional Information about Balmoral Hotel

Address: Central Avenue between 7th & 9th Street, San Jose 10110, Costa Rica
Region: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Price Range: $118 - $194 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Balmoral Hotel 3.5*
Number of rooms: 113
Reservation Options:
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Also Known As:
Balmoral Hotel San Jose
Hotel Style:
#9 Family Hotel in San Jose
#14 Business Hotel in San Jose
#17 Romantic Hotel in San Jose
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Questions & Answers

Here's what travellers have asked, with answers from Balmoral Hotel staff and other travellers.
22 questions
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Questions? Get answers from Balmoral Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Service and cleaning”
 of 5 bubbles ricardoj437, 3 Mar 2017 | Read review
“Bed could be better”
 of 5 bubbles lviola68, 3 Mar 2017 | Read review
“Inner atrium facing rooms were well priced. nothing scenic but that was okay by me.”
 of 5 bubbles 245anneo, 19 Feb 2017 | Read review
“ask for a room where there is no work being done”
 of 5 bubbles almo52, 12 Feb 2017 | Read review
“Our room's window faced into a shaft. Small twin beds in a supposedly standard double room. In attentive front desk. ”
 of 5 bubbles lindagG378VO, 8 Feb 2017 | Read review
5 of 5