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although the hotel is bit old but the location is excellent , good shower , clean , good mattress and pillow .
restaurant is so so , more fun to explore restaurant in the city .
about 20 mins drive from the airport , pls...More
1 Thank Josco W
Response from Katherine May M, Manager at Holiday Inn San Jose Downtown AurolaResponded 3 days ago
We appreciate the feedback regarding your stay at our hotel
We apologize for any inconvenience you might faced, we will do whatever is in our hands to implement all the immediate corrective actions
thank you and we hope you will consider returning to our property...More
The hotel has wonderful views of the park and surrounding areas. Gambling casino is beside the hotel and the rooms are clean and beds comfortable. The restaurant serves great food whether you are eating from the buffet or off the menu. Wonderful location to be...More
1 Thank cpurser2017
Response from Katherine May M, Manager at Holiday Inn San Jose Downtown AurolaResponded 3 weeks ago
The reason why every day we work hard, is so that all our guests can experience the best of the stays in our Hotel, this is our main purpose and for which all our efforts are directed
When we receive comments like yours, we are...More
The front desk took 30 mins to check us in and the girl couldn’t find my reservation. When she finally printed it out I noticed it wasn’t my name. She couldn’t find my reservation because she was looking for the wrong name the whole time...More
Thank Tamara B
Response from Katherine May M, Front Office Manager at Holiday Inn San Jose Downtown AurolaResponded 1 week ago
Each comment we receive adds value to our work and the efforts we make to make the stay of our guests spectacular experience.
For this reason we thank you for sending us your comments about our Hotel, these are taken into consideration for the implementation...More
We stayed here with 3 small kids, when we arrived in CR and before we left. The rooms are large and very comfortable - super comfortable beds. The bathroom is ok, except that we did have some shower issues (water leakage and hot water malfunction,...More
1 Thank spronit
Response from Katherine May M, Manager at Holiday Inn San Jose Downtown AurolaResponded 2 weeks ago
We thank you for letting us know about you opinion , We will share your comments and your observations with all our staff , so they can take notes for the daily improvements
Hope in the future you can give us the opportunity to have...More
The hotel is really well located however you can see it hasn't been renovated in a while. Unfortunately the noise from the street is quite loud (and I was staying on the 14th floor) but the amenities the hotel offers a good. The breakfast was...More
Thank Pablo R
Response from Katherine May M, Front Office Manager at Holiday Inn San Jose Downtown AurolaResponded 2 weeks ago
Upon reading you review we have taken your suggestions and concern into careful
thank you for taking the time in help to improve our service , we are truly sorry if had faced any inconvenience our team will work hard to make our guest stay...More
Response from Katherine May M | Property representative |
Efectivamente tenemos opciones sin gluten en nuestro desayuno , nuestro oferta de desayuno es tipo buffet y tenemos una estación de huevos al gusto donde además de los quesos y los fiambres puede solicitar... More
Efectivamente tenemos opciones sin gluten en nuestro desayuno , nuestro oferta de desayuno es tipo buffet y tenemos una estación de huevos al gusto donde además de los quesos y los fiambres puede solicitar que le hagan los huevos como Ud los desee y con los ingredientes extra que Ud escoja