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BEST WESTERN Irazu Hotel & Casino

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#24 of 85 Hotels in San Jose
GreenLeadersSilver level
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1 room 2 adults 0 children
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BEST WESTERN Irazu Hotel & Casino
BEST WESTERN Irazu Hotel & Casino
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669 Reviews from our TripAdvisor Community

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Showing 419: English reviews
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Reviewed 1 week ago

My fiancé and I stayed here before heading to La Fortuna and Jaco Beach. Pretty decent hotel nothing spectacular. The rooms were clean. There was a nice outdoor pool. The staff was very friendly. Great hotel for the price.

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Helpful?
Thank Toni C
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu Hotel & Casino, responded to this review

Dear Toni C, thank you for sharing your superb comments about your stay with us. We are delighted that both, you and your fiance felt so comfortable and were totally satisfied with our accommodations and services. Our utmost desire is and will alway be our guests comfort and satisfaction so it is very rewarding knowing that we did achieve our...

Gurugram (Gurgaon), India
HOTEL’S FAVOURITE REVIEW
Reviewed 25 December 2016 via mobile

I stayed in hotel for 2 days it was very convenient from the Airport. Every thing was excellent except they don't provide water in the room. The restaurant which was adjacent to the hotel Denny's was excellent, great food specially i like gazo pinto.

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Helpful?
2Thank Rahul k
About Hotel's Favourite Review
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu Hotel & Casino, responded to this review

Dear Rahul K, thank you for sharing your excellent comments about your stay in our hotel. We are very happy that you had such a nice hotel experience since there is nothing we want more than to see our guests very happy, comfortable a completely satisfied. It was a pleasure being at your service. Thank you for staying with us....

Reviewed 2 weeks ago via mobile

Been coming to San Jose for 17 years and over the last five years the crew here has been the best yet! In particular paula and Andre at the front desk and Norma in reservations do such a great job, always courteous and friendly. The only thing that would make this location better would be a heated swimming pool and...

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Helpful?
1Thank tony m
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu Hotel & Casino, responded to this review

Dear tony m, thank you so much for posting your superb review about our hotel. We are totally elated that you have stayed with us for so many years, making you a very dear member of our extended global family and showing us just how much you like staying with us. We thrive on our guests' complete comfort and satisfaction...

Atlanta, Georgia
Reviewed 2 weeks ago

Decent Hotel near the highway, just a little outside of downtown. Has a small casino and a Denny's if you get the craving for gringo food. Hotel was basically a standard room, and importantly, it is clean

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Helpful?
Thank Benchwarmers
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu Hotel & Casino, responded to this review

Dear Benchwarmers, thanks for sharing your terrific comments about your stay with us. We are very glad to learn that you had such a pleasant and comfortable stay, finding our accommodations comfortable and very clean and our location so convenient (we are about 15 minutes away from the airport and 10 minutes from downtown and from the country's best commercial...

Richmond Hill, Canada
Reviewed 3 weeks ago

We stayed one night before heading out to the Caribbean coast. It took a while for the shuttle to arrive. We had booked using Ecoterra Costa Rica and we're told that the driver would be waiting for us with a sign with our names on it on each we passed through customs. We were out by 8:30 PM and waited...

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Helpful?
Thank yellowbuggie
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu Hotel & Casino, responded to this review

Dear yellowbuggie, thank you so much for sharing your comments about your stay in our hotel. It is extremely important to us to ensure that all our guests have a very pleasant and comfortable hotel experience so we please ask you to accept our apologies for the time you waited for the shuttle and for not having send a staff...

Reviewed 3 weeks ago via mobile

Good hotel, rooms with standard internal area and on my case, view to swimming pool and internal area of the hotel. Old stile furnitures as Best Western characteristics. There no restaurant at hotel so you can choose to take your meal in one of 3 restaurants available at common area.

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Helpful?
Thank Thiago N
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu Hotel & Casino, responded to this review

Dear Thiago N, thank you for posting your comments about your stay with us. It makes us very happy that you liked our hotel so much and that your stay was a pleasant hotel experience because we are truly committed to our guests' comfort, satisfaction and well being. We are very sorry that you found that our furniture was not...

Reviewed 4 weeks ago

I was in room 369, which didn't have the greatest view, but the room itself was always well kept, but had a stale odor. The Desk Staff, (especially Monserat & Dai ana) were the best part, as they were always helping and had to time to address any issues I had experienced The internet is very slow, and the water...

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Helpful?
Thank Ernest T
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu Hotel & Casino, responded to this review

Dear Ernest T, thanks for sharing your amicable comments about your stay with us. It make sus very happy and proud knowing that you are already part of our extended global family since you have stayed with us before. That is very rewarding because it shows us how much you like our hotel and find our accommodations comfortable and our...

Los Angeles, United States
Reviewed 4 weeks ago

They need more staff in the front desk. Staff not very friendly, payed more attention to people on the phone than those customers waiting in front of her, not receptive to comment that check in process took too long and customers had to wait a long time just to get checked in. Stop making copies of people's passports, what is...

Review collected in partnership with Best Western
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Helpful?
1Thank martinsL3184QK
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu Hotel & Casino, responded to this review

Dear martinsL318QK, thank you so much for sharing your review about your stay with us. There is nothing more important to us than our guests' complete comfort, satisfaction and well being so we strive to provide them with the best accommodations and services. Please accept our most sincere apologies for the inconvenience you experienced during your check in, not only...

Reviewed 4 weeks ago

The room was great It came with breakfast with the choice to eat at any of the three restaurant in the hotel including the Denny's. The WiFi was strong in the lobby but was a bit weak on north building. The front-desk staff was friendly enough to change my room to one that had a strong signal. I found out...

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Helpful?
Thank TRUETRAVELGURU
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu Hotel & Casino, responded to this review

Dear TRUETRAVELGURU, thanks for sharing your superb comments about our hotel. We are delighted that your stay was so pleasant and that you felt so comfortable and happy with everything we have to offer and provide because nothing is more important to us than our guests' total satisfaction. Our wonderful staff are always going the extra mile to comply with...

Lubbock
Reviewed 4 weeks ago

We spent seven nights here with a group of friends. On a main highway on edge of San Jose, close to airport. Traffic in San Jose is horrible, really horrible. Trip from airport to hotel took over an hour at noonish and 15 minutes for very early flight on a Tuesday morning--you have to plan for the worst time wise...

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Helpful?
Thank travelingnana0806
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu Hotel & Casino, responded to this review

Dear travelingnana0806, thank you so much for sharing your very detailed comments about your stay in our hotel. We really do thrive to make our guests feel completely comfortable and satisfied by making sure that they have everything they might need, from very comfdortable accommodations to very good services. We ask you to please accept our most sincere apologies for...

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Amenities

Highlights
  • Free Parking
  • Bar/Lounge
  • Pool
  • Restaurant
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Pool
  • Restaurant
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
  • Casino and Gambling
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Babysitting

Additional Information about BEST WESTERN Irazu Hotel & Casino

Address: Km 3 Autopista General Canas | Edificio sur, La Uruca, San Jose 10107, Costa Rica
Region: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Price Range: $97 - $164 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — BEST WESTERN Irazu Hotel & Casino 3.5*
Number of rooms: 214
Reservation Options:
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Also Known As:
Best Western Irazu Hotel San Jose
Best Western Hotel Irazu
Best Western San Jose
San Jose Best Western
Hotel Style:
#3 Spa Hotel in San Jose
#5 Casino Hotel in San Jose
#7 Green Hotel in San Jose
#17 Family Hotel in San Jose
#23 Business Hotel in San Jose
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Irazu Hotel & Casino staff and other travellers.
19 questions
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Questions? Get answers from BEST WESTERN Irazu Hotel & Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“My room was reasonable quiet, comsidering that my flow was filled with some high schoolers during part of my stay”
912ernestt, 26 Mar 2017 | Read review
“Room closer to the lobby had better WiFi signal”
  • Room
  • on the balcony
TRUETRAVELGURU, 23 Mar 2017 | Read review
“second floor best, only two elevators,one was often out. No fire exit at hall's end, so trapped if staying in room 251.”
riecke, 22 Mar 2017 | Read review
“wifi is not as strong toward back of the hotel, ask where your room is located”
dunni0, 21 Mar 2017 | Read review
“Ask to be upgraded, they will not do this automatically”
  • View from room
travelbirdette, 4 Jan 2017 | Read review
5 of 5