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Real InterContinental Costa Rica at Multiplaza Mall

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#6 of 15 Hotels in Escazu
Certificate of Excellence
GreenLeadersBronze level
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1 room 2 adults 0 children
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Real InterContinental Costa Rica at Multiplaza Mall
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1,207 Reviews from our TripAdvisor Community

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Showing 824: English reviews
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Parsippany, NJ
Reviewed 2 days ago NEWvia mobile

Nice room with 2 beds, large bathroom, big buffet for breakfast. Large dining room with huge glass windows. Big pool with several levels - but not enough chairs. There are many staff members walking around helping with food or drink orders. Spacious lobby. Located across from a mall.

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Helpful?
Thank LLiv-NewJersey
Portland, OR
Reviewed 3 days ago NEW

We stayed here for 2 nights. I was not impressed with the front desk. They were friendly, but, indifferent. It was nice to have multiple pools, jacuzzi, gym, spa and a few restaurants to choose from and I enjoyed just decompressing for 2 days by the pool before our 2-week adventure kicked off. Would I go back, no. I prefer...

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Helpful?
Thank 1devon
Seattle, Washington
Reviewed 5 days ago NEW

The rooms are clean, quiet, gorgeous, and comfortable. The grounds are beautifully kept and attractive. Bathrooms are spacious. Came here with a Caravan tour. I wish we could have stayed more than one night.

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Helpful?
Thank Ken_Chris_Seattle
Atlanta, Georgia
Reviewed 1 week ago via mobile

I love this facility. It has a gorgeous lobby, very nice rooms, and a drop dead "to die for" court yard landscaped with beautiful pools. It also has a well above average health club/gym/spa. The front desk staff has always been extremely cordial and friendly. There are also numerous restaurants on the property to choose from all of which are...

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Helpful?
Thank Randy and Rusti S
Ricardo M, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Randy and Rusti S, Thank you very much for choosing our hotel in your last visit to San Jose. We are more than glad to hear our facilities were of your satisfaction and helped you get the best experience in our hotel. As you mention we do have a wide green area where you can enjoy our 3 pools...

San Jose, Costa Rica
Reviewed 1 week ago

Great Hotel Escazu, near downtown San Jose with excellent Club Tower Rooms, Spa, Food, Gym and all Services. Great for Business Meetings, Conferences and vacations. Some of the best food in Costa Rica located right in Hotel. Good place to bring your family.

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Helpful?
1Thank cduke7000
Ricardo M, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear cduke7000, Thank you very much for rating us so high in your review. We are very happy to hear our facilities and our hotel met all your expectations and were of your satisfaction. Thank you for choosing us and thank you for taking the time to share your experience. We really hope you come visit us soon. Best regards,...

San Jose, Costa Rica
Reviewed 2 weeks ago

Rooms are ok in the Club Tower. Gym was pretty well equipped and overall services were fine. The check-in was slow and room was not ready when we arrived. Overall the experience was average for the price we paid.

Review collected in partnership with this hotel
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Helpful?
Thank dancX4356DR
Ricardo M, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear dancX4356DR, Thank you very much for choosing our hotel for your stay in San Jose, we are very sorry to hear you found come inconveniences during your check in, since your room was not ready, we will be making sure this type of inconveniences do not happen again. We hope you visit us soon. Best regards, Ricardo Menendez General...

New Orleans, Louisiana
Reviewed 3 weeks ago

Very happy to be here after 6 days in Costa Rica's remote Bush/Forest. Front desk staff are courteous, professional, and friendly. You are greeted with a smile, and check in speedy and efficient. It is in a great location across from a huge mall with food court. The servers and staff at The Market restaurant were very friendly and accommodating....

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Helpful?
Thank Hugette C
Ricardo M, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Higette C, Thank you very much for taking the time to share your experience with us. We really hope you enjoyed your Costa Rica try. Regarding your review we already took action on all the points you highlited about the room and will take action so it does not happen again. Thank you again for choosing us. Best regards,...

Milwaukee, Wisconsin
Reviewed 3 weeks ago via mobile

Attended a conference at the hotel this past week. Overall, Joaquin , Fariq,Karli and Bruno at the front desk were very friendly and helpful. I got to know their names because I had to go to the front desk so many times to reprogram the room and elevator keys. It happened nine times in a three day visit. To say...

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Helpful?
Thank Guillermo M
Ricardo M, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Guillermo M, Thank you very much for sharing your experience with us, and thank you for acknowledging our reception team. We are very sorry to hear your found some inconveniences in the elevator, but I am happy to tell you we are already working on it, so it would easier for our guest to access the elevator. We hope...

Plano, Texas
Reviewed 3 weeks ago

This hotel is very oriented toward the busy business traveler. Excellent restaurants, close to the airport, all the modern amenities, walking distance from the Multi Plaza mall and lots of business offices. My only negative experience was the mistake of booking it through GetARoom. This was a business trip which got cut short. I asked the hotel what the early...

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Helpful?
1Thank Ray M
Ricardo M, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Ray M, Thank you very much for choosing us, we are very happy to hear you had a good time in our hotel and enjoyed our facilities and our location. We are very sorry to hear the inconvenience you had with your booking, please next time do not hesitate to contact us directly or through our website. We hope...

Reviewed 3 weeks ago

They got a cleaning problem and they checked me in at 6:00pm, i waited too long. Room was ok. At breakfast next day, the executive pass(loyalty program) card can't be used in room service, very sad to hear that, so i go down to the restaurant and they told me to wait 20 minutes in line. Is this a 5...

Review collected in partnership with this hotel
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Helpful?
Thank Alessandro G
Ricardo M, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Alessandro G, Thank you very much for sharing your experience with us. We are very sorry to hear you had to wait till 6 p.m. to get your room, this does nos show are standards, and will work on it so it does not happen again. Regarding the executive pass, this membership does not apply for the room service,...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Real InterContinental Costa Rica at Multiplaza Mall is ideal for business and leisure, we invite you to discover this urban retreat in the heart of Escazu, San Jose's most exclusive neighborhood. The hotel is located within the city's most prestigious shopping mall complex, where you will find upscale stores, bars and the finest restaurants. Escazu Corporate Center and Plaza Roble Corporate Center are just a short stroll away from the hotel. This San Jose, Costa Rica hotel features the hottest concepts in entertainment and dining, including four trendy and lively concept restaurants: The Market, Factory Steak and Lobster, NAU Sushi Lounge and Pimento. The hotel's full service spa blends with nature, it is perfect for guests that want to escape and relax in our outdoor massage rooms or enjoy our Finnish sauna, Vichy showers, steam baths or an array of other relaxing massage treatments. The hotel's updated fitness center overlooks serene tropical gardens, a Jacuzzi and three heated outdoor pools. For meetings and events, the hotel offers a new Corporate Center with thirteen modern event rooms and a ballroom that can accommodate up to 3,000 people. All guestrooms are designed to fulfill the needs of today's global traveler, with streaming speed Internet access, soundproof windows, total blackout curtains, bedding with 300 thread count Egyptian cotton sheets, LCD TVs, alarm clock with mobile docking station, wireless telephone and more. On the second floor of our Club Tower guests will find the exclusive Club InterContinental lounge, where they can enjoy complimentary breakfast, afternoon cocktails and hors d'oeuvres. Real InterContinental Costa Rica at Multiplaza Mall is just 9 miles away from Juan Santamaria International Airport. On your next visit to San Jose, stay at the place to be in Escazu, where work and play blend perfectly. ... more   less 

Additional Information about Real InterContinental Costa Rica at Multiplaza Mall

Address: Prospero Fernandez Highway | In front of Multiplaza Shopping Center, Escazu 11856-1000, Costa Rica
Region: Costa Rica > Province of San Jose > San Jose Metro > Escazu
Price Range: $233 - $382 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Real InterContinental Costa Rica at Multiplaza Mall 4.5*
Number of rooms: 372
Reservation Options:
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Also Known As:
Real Intercontinental Hotel And Club Tower Costa Rica
Intercontinental Hotel Escazu
Real Costa Rica Intercontinental
Real InterContinental Costa Rica At Multiplaza Mall Escazu
Hotel Style:
#3 Business Hotel in Escazu
#3 Green Hotel in Escazu
#5 Romantic Hotel in Escazu
#6 Family Hotel in Escazu
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Zimmerman, Minnesota
Hartland, Wisconsin

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Questions? Get answers from Real InterContinental Costa Rica at Multiplaza Mall staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Club Tower Rooms excellent”
cduke7000, 11 Apr 2017 | Read review
“Do NOT book through GetARoom”
RayM671, 29 Mar 2017 | Read review
“Try to negotiate an upgrade”
rays251, 24 Mar 2017 | Read review
“We were near the elevator and it was still quiet.”
Twiggy1954, 13 Mar 2017 | Read review
“Our 4th floor room gave us the advantage to see pretty green birds frolicking in the high areas of the palm trees.”
judyl388, 7 Mar 2017 | Read review
5 of 5