We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Volcano Lodge, Hotel & Thermal Experience

Visit hotel website
Traveller (2476)
360
Panoramas (6)
Video (1)

About

Location
Cleanliness
Service
Value
Travellers' Choice 2019 Winner
Certificate of Excellence
GreenLeaders Silver level
At VOLCANO LODGE AND SPRINGS, located in La Palma, La Fortuna de San Carlos, at the foot of the majestic Arenal Volcano, our hot springs and lush tropical garden gives you joy and relaxation to our guests and companions. Undoubtedly, our location allows you to witness the imposing Arenal Volcano from a vantage point. QUALITY SERVICE: Knowing that service is the main reason of hospitality, the Volcano Lodge & Gardens’ team, will do our best to make your stay a very fond memory to take home. FACILITIES: All our 66 rooms are Superior and non smoking, have deluxe finishes, 2 comfortable full size beds or 1 king size bed, TV/cable, telephone, air-conditioned, coffee maker, hot water shower, hairdryer and a nice terrace facing the Volcano. We also offer 4 rooms for handicap. RESTAURANT:Sura Restaurant, capacity: 120 people, we’ll be offering you our traditional local and international food, while you enjoy the majestic view of the volcano, birds surrounded nature. You can ask for room service too. OTHER FACILITIES: *Two swimming pools for adults, two swimming pools for children and two Jacuzzis, all of them with view to the Volcano.*Laundry service, Private parking, Internet Access / Wireless Free, Tours information, nature trail, Playground.* Massages Service from 9 am to 9 pm.
Read more
Property amenities
Pool
Free Internet
Free parking
Restaurant
Bar/Lounge
Spa
Breakfast included
Breakfast Available
Concierge
Dry Cleaning
Heated pool
Hot Tub
Laundry Service
Multilingual Staff
Non-smoking hotel
Outdoor pool
Public Wifi
Sauna
Wheelchair Access
Show more
Room features
Air conditioning
Refrigerator in room
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Family
Green
HOTEL CLASS
Hotel links
Visit hotel website
Special Price:50% off room rate

Location

Full view
Contact
La Fortuna de San Carlos-Arenal Lake road 7 Km West from Downtown, Road To Arenal Volcano, Arenal Volcano National Park, La Fortuna de San Carlos 21007 Costa Rica
E-mail hotel
Getting there
Juan Santamaria Intl Airport77 km
See all nearby hotels
3,578Reviews
2,861Photos
84Q+A
100Room tips
Traveller rating
  • 2,163
  • 1,157
  • 202
  • 41
  • 15
Time of year
Traveller type
Language
  • More languages
  • Filter
  • English
Popular mentions
The property is absolutely beautiful and clean. The pools and public areas were very well kept. The rooms were also very clean and the housekeeping did a very good job everyday. They make towel animals and decorate with the flowers from the property. Breakfast was good but after
Read more
We had a great vacation with our son and daughter (both graduating high school and college this year). It was our last Spring Break with them before they move on to real life and college. We chose Costa Rica because we knew there would be activities they would both like, We
Read more
Response from GPCustomerService, Director de Relaciones con Clientes at Volcano Lodge, Hotel & Thermal Experience
Responded 2 days ago
Dear guest, the Customer Relations Department want to thank you for taking some time to share with all of us how enjoyable your stay was. We are pleased to know that your experience with your family was amazing. Our main goal is the complete satisfaction of all our customer. Your comment is so detailed and describes very well everything that our property has to offer to our clients. We are looking forward to welcoming you again in a near future. Thanks so much for choosing us. Pura Vida, Gerardo Pérez H
Read more
Very nice rooms, property, and helpful bilingual staff. If you can....go for a junior suite, each with own patio hot spring. We fojnd the best deal working dir3ctly with tbe hotel. The included breakfast was good "typico" CR food, and the dinners were quite good. The hotel can
Read more
Response from GPCustomerService, Director de Relaciones con Clientes at Volcano Lodge, Hotel & Thermal Experience
Responded 3 days ago
Dear Joel, thank you for taking the time to share your experience with us and all the Trip Advisor users. Definitely is good to read your comments about our property and services, and we are truly pleased that you have enjoyed all that you encountered in the hotel. As you well say, we have confortable rooms, delicious food, professional staff and relaxing hot springs. It was a pleasure to have you here with us, and we hope that you can back soon. Kindest Regards, Gerardo Pérez H.
Read more
we stayed here for 3 nights during our first visit to Costa Rica. The grounds are beautiful with a great view of the volcano. The restaurant had very good food, even our picky 13 year old was very happy. There is something on the menu for everyone. The buffet breakfast was great
Read more
Response from GPCustomerService, Director de Relaciones con Clientes at Volcano Lodge, Hotel & Thermal Experience
Responded 3 days ago
Hello, thank you for your time to evaluating all our services and procedures; and for sharing your review of your recent stay with us at Volcano Lodge & Springs. We are delighted that you mention our beautiful grounds, the great view of Arenal Volcano, and the food of our restaurant Surá like a guarantee of our good service. Would be wonderful that you stay with us again in the future and we look forward to welcoming you back next time. Best regards, Gerardo Pérez H
Read more
Hotel is pretty good! Rooms are nice but maybe in need of a little freshening up! We had a Junior Suite which was quite nice for a family of 3 (2 adults plus teenager) but quite small! Nice touch having your own hot tub out the back and sun deck! Restaurant was pretty good and
Read more
Response from GPCustomerService, Director de Relaciones con Clientes at Volcano Lodge, Hotel & Thermal Experience
Responded 4 days ago
Dear Susan, thank you for your comment. As you mentioned, we have beautiful grounds, relaxing hot springs, the best view of Arenal Volcano and conformable rooms. Also, we have a convenient location, very close to the most of attractions of the area. Definitely, we will consider your contributions to improve in all we need. We hope your experience has been unforgettable. Warmest regards, Gerardo Pérez H
Read more
Previous
Album Categories
All photosTravellerRoom & SuitePool & BeachDining Business Centre & Event RoomsFamily and Play Areas
Professional photo exclusively commissioned by TripAdvisorVolcano Lodge, Hotel & Thermal Experience
The Junior Suite with King at the Volcano Lodge & Springs
Professional photo exclusively commissioned by TripAdvisorVolcano Lodge, Hotel & Thermal Experience
The Junior Suite with Double Queen at the Volcano Lodge & Springs
Professional photo exclusively commissioned by TripAdvisorVolcano Lodge, Hotel & Thermal Experience
The Junior Suite with Double Queen at the Volcano Lodge & Springs
Professional photo exclusively commissioned by TripAdvisorVolcano Lodge, Hotel & Thermal Experience
The Junior Suite with Double Queen at the Volcano Lodge & Springs
Very comfortable bed... pillow top.
PreviousNext
123456150
Hello Jennifer, all the pools are cleaned daily with environmentally friendly products. Sometimes if chlorine is used. When we talk about springs water, it usually refers to a river with thermal water and when we talk about hot springs it can refer to pools with thermal water. Regards, Gerardo Pérez H
0 votes
Hello, we don't offer all inclusive system. All our rates includes buffet breakfast and hot springs. Best regards, Gerardo Pérez H
0 votes
Show all answers
Hello Samantha, the measurements of the double bed are 2m x 1.90cm. Best regards, Gerardo Pérez H
0 votes
Is the Restaurant open for lunch options or only Dinner?
I wasn't there for lunch but I assume they serve lunch. Check their on-line menu. There is a swim up bar that serves snacks during the day.
0 votes
Show all answers
PreviousNext
12345617
"The suites are in the center of the property so closest to the pool, restaurant and hot springs"
"Closer to pool and restaurant"
"Get a room with a view of the volcano."
"Splurge for a superior thermal! It was heaven on earth!"
"We were in 218 and there is a nice creek and waterfall just down the path that provides nice moving water noise at night when on patio."
PreviousNext
12345620
PRICE RANGE
USD 103 - USD 365 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
volcano lodge & gardens hotel la fortuna de san carlosvolcano lodge and gardensvolcano hotel
FORMERLY KNOWN AS
Volcano Lodge & Springs
LOCATION
Costa RicaProvince of AlajuelaArenal Volcano National ParkLa Fortuna de San Carlos
NUMBER OF ROOMS
64
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing