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Arenal Paraiso Hotel Resort & Spa

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Arenal Paraiso Hotel Resort & Spa
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1,122 Reviews from our TripAdvisor Community

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Showing 712: English reviews
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Reviewed 6 days ago NEW

We enjoyed our stay at Arenal Paraiso. The staff were excellent and their English was good. We felt that there was plenty to choose from at the included breakfast. We only ate supper there one night (which is not included), and we enjoyed that food as well. We liked that each room was a cabin with a view of the...

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Helpful?
Thank Mandy M
New York
Reviewed 1 week ago via mobile

If you're looking for the kind of old resort (as you might remember from the movie "Dirty Dancing" ;) but don't expect any Patrick Swayze or show at the end) this is where you have to go. The service was the worst we had in Costa Rica. Not a smile, waiters bored of their job... very poor service. Not recommended...

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Helpful?
Thank JordanKerry
Humberto A, eCommerce Manager at Arenal Paraiso Hotel Resort & Spa, responded to this review

Dear Jordan We are sorry to see that you didn’t have a good stay with us. Our clients’ satisfaction is very important to us, please know that your comments have been forwarded to our General Manager who will be taking immediate corrective actions regarding your observations. We would like to have the opportunity to serve you again and correct whatever...

Brussels, Belgium
Reviewed 1 week ago via mobile

Thin walls in sparsely furnished, but clean, rooms. Comes with mini fridge and good breakfast. Nice big beds (one king, one queen). Nicely maintained grounds, helpful staff. Loved the hot mineral pools. Spa treatments were 5 Star quality! Good place to stay for local sites; Arenal volcano park, go to the observatory (great hiking and food there); Tabacon river (across...

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Helpful?
Thank Monica B
Humberto A, eCommerce Manager at Arenal Paraiso Hotel Resort & Spa, responded to this review

Dear Monica Thank you for selecting us during your visit to La Fortuna. We are happy to see that everything went well during your stay and that our services and facilities were up to your expectations. We are in a constant improvement of our facilities and services; we listen to our clients and work based on their suggestions to offer...

Shrewsbury, UK
Reviewed 1 week ago

We would have checked out of this hotel had it not been part of a package and we didn't have our own transportation. My husband smokes and even though the lodges are well away from each other and the veranda in ours backed on to jungle he had to walk outside the complex in the dark.and rain to smoke. Nonsensical...

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Helpful?
Thank AliDShrewsbury_UK
Humberto A, eCommerce Manager at Arenal Paraiso Hotel Resort & Spa, responded to this review

Dear client Thank you for sharing details of your stay with all of us. What our clients think and how their experiences at hotel are, is very important to us. We have taken note of all your suggestions and are working on them. Due to the country’s laws, smoking is not allowed in any restaurant or hotel, nonetheless we are...

Milton Keynes, United Kingdom
Reviewed 2 weeks ago via mobile

Visited this hotel with a group tour, the scenery is absolutely stunning (the only reason this gets as high as. 3*) the hotel is badly let down by poor service - failure to address room issues adequately and the surly attitude of some staff. The restaurant is overpriced for what is on offer in terms of food quality and ambiance...

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Helpful?
Thank Baz_the_barn
Humberto A, eCommerce Manager at Arenal Paraiso Hotel Resort & Spa, responded to this review

Dear guest Thank you for sharing details of your stay with all of us, by listening to our clients’ experiences we can offer a better service every day. We are sorry there were some inconveniences during your stay. We hope you give us the chance to serve you again in the near future and change whatever problem there was during...

Reviewed 2 weeks ago via mobile

Welcoming staff, tarmacked grounds designed for cars, cute bungalows with thin walls, dated decor with overly bright bulbs, big breakfasts and well cooked dinners, this hotel appears to have stopped in time in 1998. With hot springs and a clear arenal volcano view, it's not far off being a good hotel, yet feels more like a well apportioned large motel...

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Helpful?
Thank Adam W
Humberto A, eCommerce Manager at Arenal Paraiso Hotel Resort & Spa, responded to this review

Dear guest We are happy to see that you had a great stay at our hotel and that our services and facilities were up to your expectations. One of our main goals is the satisfaction of our clients, what our guests think is very important to us, this way we can offer a better service and correct whatever might be...

Libertyville, Illinois
Reviewed 3 weeks ago via mobile

We arrived here on Christmas night and stayed for 3 nights. Rooms very average, not terribly comfortable, in fact the beds are quite uncomfortable. Buffet breakfast is included and that was good. Had dinner there one night and it was overpriced and not very good. Hot pools were not hot and most were empty. Good location close to Arenal and...

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Helpful?
Thank nancylee653
Humberto A, eCommerce Manager at Arenal Paraiso Hotel Resort & Spa, responded to this review

Dear guest Thank you for taking the time and sharing your experience at our hotel. All comments and suggestions from our clients are most welcome, this way we can correct whatever our clients’ think needs work on and offer a better service At Arenal Paraíso our clients’ will be able to enjoy of many activities from the Adrenaline of our...

Reviewed 3 weeks ago

On arrival which was later than we had thought, we were made to wear a non-removal bracelet (hospital style/prison style) which did not serve a purpose during our visit. Went straight to the room which entailed a very steep climb (we were part of a coach party) in the dark with very little lighting to show us the way or...

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Helpful?
2Thank Dale A
Humberto A, eCommerce Manager at Arenal Paraiso Hotel Resort & Spa, responded to this review

Dear guest We are sorry there were some inconvenients during your stay, our staff is always willing to help you in any way they can to fix whatever problem might occur. We have taken note of your observations and have forwarded this details to our operations department so they can check and correct the problems in the room. We thank...

Springfield, Virginia
Reviewed 3 weeks ago

The setting is spectacular with a great view of the volcano from your front porch. It's built on a hill so there is some walking involved. The spa is excellent with skilled masseuses. The pool is quite lovely and they have small mineral pools which are also a treat. It was nice to have air conditioning too. They have a...

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Helpful?
2Thank Judy G
Humberto A, eCommerce Manager at Arenal Paraiso Hotel Resort & Spa, responded to this review

Dear guest Thank you for such a wonderful review and description of our services and facilities. We are happy to see everything went well during your stay. At Arenal Paraíso you can enjoy of beautiful grounds that offer plenty of options to entertain all kinds of traveler. From tours to our hot springs we are sure you will enjoy of...

Michigan
Reviewed 3 weeks ago via mobile

We spent one night here as part of a tour. The grounds are large and there are great views of the Arsenal volcano from every location. The hot spring pools are a nice way to relax at the end of the day. The rooms are individual cabins and are very nice (with a/c, hairdryers, coffee, safe, plenty of outlets). The...

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Helpful?
1Thank GraceM100
Humberto A, eCommerce Manager at Arenal Paraiso Hotel Resort & Spa, responded to this review

Dear guest Thank you for sharing details of your stay with all of us. We are glad to see that you had a pleasant stay and that our services and facilities were of your liking. We like to listen what our clients’ think and see how their experiences were, so we can offer a better service every day. On behalf...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Spa
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Enjoy of cozy & comfortable rooms surrounded by tropical gardens, with the best view of Arenal Volcano. Discover the wellness of our hot springs and our Mayin Spa. Taste the Costa Rica flavor, international cuisine and the best steak house in the area. Feel the adrenaline on our Canopy Tour, and take the best shots of Arenal volcano on our horseback riding. ... more   less 

Additional Information about Arenal Paraiso Hotel Resort & Spa

Address: 7 kms from La Fortuna downtown, La Fortuna de San Carlos, Arenal Volcano National Park 84-4417, Costa Rica
Region: Costa Rica > Province of Alajuela > Arenal Volcano National Park > La Fortuna de San Carlos
Price Range: $124 - $231 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Arenal Paraiso Hotel Resort & Spa 3.5*
Number of rooms: 118
Reservation Options:
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Also Known As:
Arenal Paraiso Hotel La Fortuna De San Carlos
Arenal Paraiso Hotel Resort And Spa
Hotel Arenal Paraiso
Arenal Paraiso Hotel Resort & Spa Costa Rica/La Fortuna De San Carlos
Hotel Style:
#14 Spa Hotel in La Fortuna de San Carlos
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Questions & Answers

Here's what travellers have asked, with answers from Arenal Paraiso Hotel Resort & Spa staff and other travellers.
17 questions
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Atlanta, Georgia
2 months ago
Leland, North Carolina
over a year ago

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Questions? Get answers from Arenal Paraiso Hotel Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get lower on the hill in the lower numbered rooms to avoid hiking up and down the hills”
 of 5 bubbles 315judyg, 28 Jan 2017 | Read review
“If you want wifi in your room, ask to be close to the lobby/restaurant.”
 of 5 bubbles 1_Cali_Native, 17 Jan 2017 | Read review
“keep an eye on the tall trees next to restaurant and you might spot a sloth.”
 of 5 bubbles gmpr2015, 12 Jan 2017 | Read review
“Lots of cabins, some had longer walks up a small hill but quiet.”
 of 5 bubbles dianet933, 3 Jan 2017 | Read review
“Great access to nearby tourist sites”
 of 5 bubbles Sihsima, 26 Dec 2016 | Read review
5 of 5