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So very disappointing start to our vacation. The second day there we went into town and when we returned, we noticed that the items that we could not fit into the safe were missing. In addition, our luggage which had not been unpacked had been...More
14 Thank Julie A
Response from mariadorey, Director de Relaciones Públicas at Los Lagos Hotel Spa & ResortResponded 6 May 2015
On behalf of the hotel management we give our sincere thanks for having stayed with us. We would say that we deeply regret the fact of vandalism which were victims, a fact that qualifies as isolated and have no reference to similar events in our...More
We stayed there one night with 3 children. The activities were enjoyable and the place was clean, but the customer service was horrible and I would NOT recommend it! My young daughter left a blanket that her deceased great grandmother made her in the room....More
We LOVED our stay at Los Lagos!! My husband and I were so impressed with everything; the location, the beauty of the resort, the pool/hot springs, the service, and the staff. We loved relaxing in the hot springs and enjoying the water slides and wet...More
Rooms are old fashioned and certainly not very comfortable.
Good working airco but a bit noisy.
Restaurant is great and very nice with excellent breakfast and excellent dinner à la carte.
Great wines. Very friendly service.
The resort is very large in full nature with...More
We have stayed here on many occasions all the rooms are right on the volcano you can go hiking on the volcano not too far from the hotel is an abandoned campgrounds from one of the volcano Spewed lava over the area ! The hotel...More
Yes there was a hiking trail. It is about 6 Kms although we were told 3 Kms return. It was worth doing and is at the observatory. We saw birds, a sloth but no monkeys. Take a jacket in case it rains. Nice resort but we... More
Yes there was a hiking trail. It is about 6 Kms although we were told 3 Kms return. It was worth doing and is at the observatory. We saw birds, a sloth but no monkeys. Take a jacket in case it rains. Nice resort but we didn’t enjoy food there.
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"Ask for a room within walking distance of the pools/restaurant"