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Holiday Inn Express San Jose Airport

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Holiday Inn Express San Jose Airport
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768 Reviews from our TripAdvisor Community

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Reviewed 3 days ago NEW

BUGS!!!! I had to explain to hotel management after my stay that there was an infestation in my room. I showed the manager on duty all the bites on my legs which were not there the day I checked in. I was told that my stay would not be refunded after speaking with various customer service agents because Costa Rica...

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Helpful?
Thank C M
Harrisburg, Pennsylvania
Reviewed 3 days ago NEW

The rooms were clean and comfortable. We were very tired from a long trip. The breakfast was excellent and staff very helpful. The shuttle was prompt. The car rental facility was right across the parking lot which was perfect

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Thank susanbrightbill
Shepparton, Australia
Reviewed 1 week ago NEW

A comfortable hotel close to the Airport with the usual HIE breakfast that is as always good value. Rooms and services are very good and there is a shuttle running on a regular basis. There is a Casino and a Dennys close by.

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Helpful?
Thank Robert H
Marjorie E, Guest Relations Manager at Holiday Inn Express San Jose Airport, responded to this review

Dear Robert H, thanks for sharing your fantastic comments about our hotel. It is very important for us to ensure that all our guests have a very pleasant and comfortable stay because nothing is more important than their total satisfaction. By providing very comfortable accommodations, great services (like our free 24 hour shuttle transportation to and from the airport and...

UK
Reviewed 1 week ago

I chose this as a close airport hotel - and it exceeded my expectations as a very good hotel in its own right! Free & regular airport shuttle bus (need to be close to the airport due to traffic). Nice sized rooms 2 double beds Good TV - incl English channels (but not news..) Air conditioning worked well. Free good...

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Helpful?
Thank Surreyflyer
Marjorie E, Guest Relations Manager at Holiday Inn Express San Jose Airport, responded to this review

Dear Surreyflyer, thank you so much for sharing your nice and very thorough comments regarding your and your family's stay with us. We are extremely proud to learn that you were so please with our hotel and all its services and that we exceeded your expectations because nothing makes us happier than our guests' total comfort and satisfaction, besides surprising...

Kamloops, Canada
Reviewed 2 weeks ago via mobile

We stayed here twice....once at the beginning and once at the end of our trip. We were extremely happy with the property and won't hesitate to come back. Rooms were clean and, and the breakfast was great. The airport shuttle was a big help too. A little bit noisy at times as it's right next to the airport obviously!

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Helpful?
Thank wilkydave
Marjorie E, Guest Relations Manager at Holiday Inn Express San Jose Airport, responded to this review

Dear wilkydave, thanks for posting your fantastic review about your stay with us. We are very proud to learn that your stay was nothing less than excellent because nothing is more important to us than our guests' total comfort and satisfaction. We strive every day to provide our guests with everything they might need, starting from very comfortable accommodations, great...

Mikkeli, Finland
Reviewed 2 weeks ago

I stayed here for one night. The airport hotel was good. It was clean, people were friendly and there were diners right around the corner. I don't have any complaints about it. Yes, it's a bit pricey but that's what you can expect from any airport hotel. Oh, the breakfast was great! There was everything you needed and more.

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Helpful?
Thank Silja6CC
Marjorie E, Guest Relations Manager at Holiday Inn Express San Jose Airport, responded to this review

Dear Silja6CC, thanks for posting your wonderful review. We are very happy to have surprise you in such a good way since you found our hotel above your expectations. Nothing is more important to us than our guests' total comfort and satisfaction, so we are delighted that you had such a pleasant and comfortable stay. Our location is super convenient...

Elk Grove, CA
Reviewed 2 weeks ago

I cannot recommend this hotel, nor will I stay there again. We had several options from which to choose near SJO (Hampton, Courtyard Marriott, etc.) but we chose Holiday Inn Express. We had a very early flight the next day and wanted a peaceful place to rest before a full day of travel. We did not get any peace there....

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Helpful?
Thank coogles916
Marjorie E, Guest Relations Manager at Holiday Inn Express San Jose Airport, responded to this review

Dear coogles916, thank you so much for sharing your comments regarding your stay with us. We really appreciate all our guests' feedback. We are very sorry about the inconveniences you experienced during your stay and we ask you to please accept our most sincere apologies that our hotel was not up to your expectations. There is nothing more important for...

London, United Kingdom
Reviewed 3 weeks ago

I stayed here with my wife for one night having just got off the plane, the airport is very close by. It was excellent and lived up to our expectations. There are a couple of restaurants right next door and there is a 24 hour coffee machine in the hotel. We were leaving the next morning for our main holiday...

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Helpful?
Thank WhiteBuffalo2011
Marjorie E, Guest Relations Manager at Holiday Inn Express San Jose Airport, responded to this review

Dear WhiteBuffalo2011, thanks for posting such wonderful comments. We feel very proud that you found our hotel to be nothing less than excellent and that it was up to your expectations if not more. Nothing is more important to us than our guests' complete comfort and satisfaction so we are delighted that you got such a good night sleep after...

Chicago, Illinois
Reviewed 3 weeks ago via mobile

The hotel has a great location if you are flying out early and it's fairly clean. However I am always surprised when hotels have rock hard beds- we paid $145 and would have been nearly as comfortable on the floor. Not happy. I gave it 3 stars because if location and AC alone.

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1Thank lsuellentrop
Marjorie E, Guest Relations Manager at Holiday Inn Express San Jose Airport, responded to this review

Dear Isuellentrop, thank you for posting your review, we really appreciate our guests' feedback. Nothing is more important for us than our guests' total comfort and satisfaction so we strive to make their stay a very pleasant experience. We are very sorry that you were not satisfied with the mattress of the bed in your room so please accept our...

Reviewed 4 weeks ago

If you have an early flight you just can`t miss this is the place to stay the night before. You don`t need to go to San Jose downtown, this is the best place to stay if you`re heading to the beach but came in on a late flight. Great breakfast buffet and a very good shuttle service to the airport,...

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Helpful?
1Thank luc p
Marjorie E, Guest Relations Manager at Holiday Inn Express San Jose Airport, responded to this review

Dear luc p, thank you for posting your marvelous comments about your stay in our hotel. We are delighted that you had such a sensational hotel experience since there is nothing more important to us than your complete satisfaction. Since we are located less than a mile away from the airport, our free 24 hour shuttle transportation service to and...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Self-Serve Laundry

Additional Information about Holiday Inn Express San Jose Airport

Address: 1000 Airport Boulevard | next to Juan Santamaria International Airport, Alajuela 95-4003, Costa Rica
Region: Costa Rica > Province of Alajuela > Alajuela
Price Range: $155 - $211 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express San Jose Airport 3*
Number of rooms: 100
Reservation Options:
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Also Known As:
Holiday Inn Express San Jose Airport Hotel Alajuela
Holiday Inn Express Alajuela
Alajuela Holiday Inn Express
Holiday Inn Express San Jose Airport Costa Rica/Alajuela
Hotel Style:
#4 Business Hotel in Alajuela
#5 Family Hotel in Alajuela
#8 Romantic Hotel in Alajuela
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express San Jose Airport staff and other travellers.
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Questions? Get answers from Holiday Inn Express San Jose Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose 'silence zone' if possible. We had room 211 overlooking the pool on the 1st (top) floor which was nice. 2 double beds.”
Surreyflyer, 19 Apr 2017 | Read review
“There are better options nearby”
coogles916, 11 Apr 2017 | Read review
“ask for a room not facing the highway”
kattikopla, 22 Mar 2017 | Read review
“Second floor rooms are best so you can avoid the noise of the first floor hallway”
tiffanymariekid, 27 Feb 2017 | Read review
“Remember it's close to the airport so upper floors can be noisy.”
srevoy, 9 Feb 2017 | Read review
5 of 5