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Hotel Capstone

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Hotel Capstone
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267 Reviews from our TripAdvisor Community

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Showing 266: English reviews
Capri, Italy
Reviewed 4 April 2016

Ralph Shaw does a tremendous job in managing the hotel. He has gone out of his way to help me in all of my requests. Ralph makes the hotel feel like a home. I will only stay at the Capstone because of him.

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Helpful?
Thank Michael L
Barry C, General Manager at Hotel Capstone, responded to this review

We thank this guest for such nice remarks about Ralph. We always like it when an associate is mentioned by name so that we can give them the special recognition that they deserve. We hope to see them again soon!

Cary, Illinois
Reviewed 3 April 2016

Very clean and comfortable. I had a minor issue and it was resolved to my 110% satisfaction. The staff was very friendly and helpful. Excellent location. The room could benefit from a refrigerator. A bit pricey, but if you can find a deal, I'd recommend it.

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Thank GreatLakesTraveler13
Barry C, General Manager at Hotel Capstone, responded to this review

Thank you for your kind review. We are disappointed that you experienced a problem but are very glad it was resolved to your satisfaction. We hope to see you again soon!

GAINESVILLE
Reviewed 21 March 2016 via mobile

Still a great hotel in a great town and location, but....It's time to update the guest rooms. Furniture and carpet looks dated. The rest of the hotel is still very nice including staff. Not sure about a suite. Perfect location for University of Alabama business

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Thank bamafutbal
Barry C, General Manager at Hotel Capstone, responded to this review

We thank this guest for their honest review. We are happy to announce that we have just completed renovation of all guest corridors including carpet and lighting, as well as 26 guest rooms. We have an additional 50 rooms scheduled for renovation by the end of the year. We hope that we may look forward to serving them again in...

Sikeston
Reviewed 20 March 2016

Stayed here for daughters orientation and it was right on campus! Lovely place and not too expensive either. Staff friendly and helpful with all things Crimson Tide. Parking is convenient for travelers also.

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Thank Karen G
Massachusetts
Reviewed 15 March 2016

My stay here was almost perfect (and I will spend the most time on the perfect parts!) The only less-than-perfect experiences revolved around the restaurant buffet - the breakfast on Sunday (around 10:00 am) was old (scrambled eggs and potatoes particularly) and I had to ask that new food be brought out. Not friendly service by waitress (younger pretty blond);...

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1Thank AmyChemQueen
Pontotoc, Mississippi
Reviewed 28 February 2016 via mobile

This is a fine hotel. Very spacious lobby. Nicely designed. Rooms were large enough with new furnishings. Catered meals were hot and flavorful. Plenty of parking. This is a nice on campus hotel at U od Bama.

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Thank Food_man56
Barry C, General Manager at Hotel Capstone, responded to this review

We are so happy that you enjoyed your stay! We are especially happy that you like the design of our newly renovated rooms. We hope to have you stay with us again soon!

Florida
Reviewed 21 February 2016 via mobile

Came into town as a transfer student looking at UA. Chad managed to get me a great room on Friday night and was so helpful in giving me information on the university and his recommendations were all exactly what I needed to hear. Really knew his stuff. Thanks again Chad!

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Thank smuller16
Barry C, General Manager at Hotel Capstone, responded to this review

Thank you for your kind review, and thank you especially for mentioning Chad by name. We strive to deliver exceptional professionalism and service, and we are always happy to learn when our staff has delivered superlative service so we can give them special recognition.

Miami
Reviewed 18 February 2016

The Hotel Capstone is very convenient if you are doing anything at the University of Alabama, and they do take their football seriously here in Tuscaloosa. The parking is free, which is a great plus on football weekends since it is close enough to walk to the stadium. If you leave on a football day, make sure you get back...

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Thank Glee47
Barry C, General Manager at Hotel Capstone, responded to this review

Thank you for your many compliments! It gives us great pleasure when a guest takes the time to notice all the little touches that come together to make our hotel one-of-a-kind. We are very happy your experience was a good one and that you let us know how well our front desk staff and Legend’s servers took care of you....

Reviewed 18 February 2016

Location is perfect with ample parking. Walking distance to campus, stadium, and coliseum. The staff went above and beyond to make our stay comfortable and enjoyable. True southern hospitality at its best! Special mention to Patrick, a true gentleman who went out of his way to correct a minor situation with our reservation in a generous and professional manner.

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Thank Julie T
Barry C, General Manager at Hotel Capstone, responded to this review

Thank you for your many compliments! It gives us great pleasure when a guest takes the time to notice all the little touches that come together to make our hotel one-of-a-kind. We are very happy your experience was a good one and that you let us know how well our front desk staff and Legend’s servers took care of you....

Palm Harbor, FL
Reviewed 7 February 2016 via mobile

We stayed at the Capstone for an Alumni weekend at the University of Alabama. We chose the hotel because of its location on campus and an earlier stay 12 years ago. What a disappointment! While they said they had just finished a 2nd floor renovation, for the life of me I couldn't find a single thing that they could have...

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2Thank djmags
Barry C, General Manager at Hotel Capstone, responded to this review

We thank this guest for their candid review. We are most disappointed that we failed to deliver the high levels of product and service that we strive to achieve. We are happy that we were able to speak directly with this guest to apologize and make amends. Our second floor is under renovation, but not all rooms were in the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Hotel Capstone is ideally located on the University of Alabama's lovely Tuscaloosa campus and offers the perfect spot for business or leisure. Plan a meeting or event with us, and enjoy 8,300 sq. ft. of meeting space. Hotel Capstone is proud to be the only full-service hotel in the Tuscaloosa area. ... more   less 

Additional Information about Hotel Capstone

Address: 320 Bryant Drive, Tuscaloosa, AL 35401
Region: United States > Alabama > Tuscaloosa
Price Range: $177 - $298 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Capstone 3*
Number of rooms: 150
Reservation Options:
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Also Known As:
Four Points Tuscaloosa
Tuscaloosa Four Points
Capstone Hotel Tuscaloosa
Hotel Style:
#4 Family Hotel in Tuscaloosa
#5 Business Hotel in Tuscaloosa
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Capstone staff and other travellers.
5 questions
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High Point, NC
3 months ago
Chattanooga, Tennessee
over a year ago
Woodbine, Georgia
over a year ago

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Questions? Get answers from Hotel Capstone staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“With only three floors, you can't really go wrong for easy access.”
 of 5 bubbles HollyCompton, 15 Feb 2017 | Read review
“Third floor rooms have been updated and are extremely nice.”
 of 5 bubbles kemmc, 1 Dec 2016 | Read review
“Ask away from elevator and ice machine. If it's during game weekend, just be grateful for a room.”
 of 5 bubbles justalee, 29 Nov 2016 | Read review
“Newly refurbished rooms”
 of 5 bubbles AUA11_12, 22 Nov 2016 | Read review
“Odd Number rooms side, overlooking Bryant Museum”
 of 5 bubbles michaelkO8040NW, 17 Nov 2016 | Read review
5 of 5