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Hotel Capstone

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1 room 2 adults 0 children
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Hotel Capstone
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271 Reviews from our TripAdvisor Community

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Showing 270: English reviews
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Montgomery, Alabama
Reviewed 6 days ago NEW

The hotel informed me I was getting a chance to stay in the new remodeled rooms.... Well, let's say the room was okay but they forgot to do something with the bathroom... you barely, could turn around in the same updated bathroom.. Space was needed very badly. The A/C unit was outdated. I had bugs little black bugs on the...

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Helpful?
1Thank Carsetta C
Keller, Texas
Reviewed 1 week ago

I stayed here two years ago when I took my son for his first campus tour. He decided on UA and now I cant get a room in the hotel for any weekend I'm able to go. Yes they are mostly football weekends but dang,...... Very professional, helpful staff. The very best UA location. Yes the rooms are dated but...

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Thank Mark J
Collierville
Reviewed 3 weeks ago

Very nice entry, lobby, pool area, red roses were blooming! Staff is friendly and professional. Walk to stadiums, athletic center, Starbucks and Super Store. Great little restaurant on premises very reasonably priced. Beds comfortable. My only small complaint would be that the shower handle was loose and difficult to maneuver and the chair at the desk had apparently not been...

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Thank Evelyn W
Boston, Massachusetts
Reviewed 3 weeks ago via mobile

This is a great spot if you are visiting someone at U. Of Alabama! The only hotel right on campus and perfect location for walking around. Friendly and accommodating staff. New, fresh feel and nice rooms.

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Helpful?
Thank Plb50
Barry C, General Manager at Hotel Capstone, responded to this review

We thank this guest for staying with us and for the nice review. We hope we may look forward to seeing them the next time that they are in Tuscaloosa!

Maple Glen, Pennsylvania
Reviewed 5 weeks ago

I stayed here two years ago and really like the place. Great location and quality hotel. Boy, has it gone down hill fast! Conditions have deteriorated. Place needs to be renovated. First night, no sleep due to a problem with the air conditioner. I told the front desk early the next morning. When I got back to the room at...

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1Thank carljw116
Barry C, General Manager at Hotel Capstone, responded to this review

We appreciate you taking the time to share your experience and are very sorry for the problems that you had. These types of problems are not not the norm and we would love the opportunity to speak with you and earn your return business. Please contact me at (205) 752-3200 so that we may speak directly. Thank you and best...

Mobile, Alabama
Reviewed 16 February 2017

The accommodations were superior and the staff, especially Ralph at the front desk and Charlie at the Legends Bar and Grill, were courteous and professional. I would recommend this establishment to everyone. P.S The pot roast was killer!

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Thank TreadwellDavis
Barry C, General Manager at Hotel Capstone, responded to this review

We thank this guest for their kind remarks. We are always particularly appreciative when our guests mention an associate by name so that we can give them special recognition. We hope to see you again soon!

Mobile, Alabama
Reviewed 16 February 2017

Another great stay at the Hotel Capstone. The staff was exceptionally friendly and professional. I return each year with a group of teenagers who are always treated with warmth and respect. No matter how busy the hotel may be, (and this weekend they were filled with the Kentucky Wildcats Men's Basketball team), we were treated as though we were the...

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Helpful?
Thank HollyCompton
Barry C, General Manager at Hotel Capstone, responded to this review

We thank this guest for staying with us year over year, and we appreciate the very kind remarks. We are glad that you enjoyed your visit and hopefully look forward to seeing you next year!

Reviewed 12 February 2017 via mobile

Great location and friendly staff. The lobby was pretty. However the entire hotel had a dorm room smell. The room was spacious and looked recently renovated. The bed and pillows were comfortable. With the hotel's age I expected some peeling paint, scratched wood, etc., but I was disappointed in how unkempt it was. There was mold and mildew around the...

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Thank kfm _
Barry C, General Manager at Hotel Capstone, responded to this review

Thank you for taking the time to post about your visit with us. We are very sorry that your experience at Hotel Capstone was a poor one. We will be reaching out to you to speak about giving us another try, so that we can show you that your stay was the exception and not the norm.

Ky
Reviewed 11 February 2017 via mobile

Stayed at this hotel very first time. Staff very friendly everything seemed clean. The fire alarm went off like three different times at different hours. Like really need to get a handle on that. If there was really a fire and there had already been several fasle alarms. People won't take it serious. Don't know if we will stay in...

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Thank Boogerbeat
Barry C, General Manager at Hotel Capstone, responded to this review

We thank this guest for taking the time to share their experience, and for the nice remarks about our staff and the hotel cleanliness. We very much regret the problem with the fire alarm and we are sorry for the inconvenience it caused. The issue causing the problem was identified and remedied that day, and procedures are now in place...

Mobile, Alabama
Reviewed 10 February 2017 via mobile

I have stayed at this property several times and have always enjoyed my stay. Most recently I had to cancel my reservation due to work circumstances that prevented us from making our weekend trip to see a basketball game. Both times I called, to make the reservation and to cancel I dealt with Ralph and he was awesome to deal...

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Thank Triumph428
Barry C, General Manager at Hotel Capstone, responded to this review

Thank you for your kind remarks. We look forward to seeing you again soon!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Hotel Capstone is ideally located on the University of Alabama's lovely Tuscaloosa campus and offers the perfect spot for business or leisure. Plan a meeting or event with us, and enjoy 8,300 sq. ft. of meeting space. Hotel Capstone is proud to be the only full-service hotel in the Tuscaloosa area. ... more   less 

Additional Information about Hotel Capstone

Address: 320 Bryant Drive, Tuscaloosa, AL 35401
Region: United States > Alabama > Tuscaloosa
Price Range: $164 - $300 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Capstone 3*
Number of rooms: 150
Reservation Options:
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Also Known As:
Four Points Tuscaloosa
Tuscaloosa Four Points
Capstone Hotel Tuscaloosa
Hotel Style:
#4 Family Hotel in Tuscaloosa
#5 Business Hotel in Tuscaloosa
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Capstone staff and other travellers.
5 questions
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High Point, NC
4 months ago
Chattanooga, Tennessee
over a year ago
Woodbine, Georgia
over a year ago

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Questions? Get answers from Hotel Capstone staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for anything close to the elevator or you will walk a mile to your room...”
 of 5 bubbles carsettac, 22 Mar 2017 | Read review
“With only three floors, you can't really go wrong for easy access.”
 of 5 bubbles HollyCompton, 15 Feb 2017 | Read review
“Third floor rooms have been updated and are extremely nice.”
 of 5 bubbles kemmc, 1 Dec 2016 | Read review
“Ask away from elevator and ice machine. If it's during game weekend, just be grateful for a room.”
 of 5 bubbles justalee, 29 Nov 2016 | Read review
“Newly refurbished rooms”
 of 5 bubbles AUA11_12, 22 Nov 2016 | Read review
5 of 5