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Grand Mercure Shanghai Hongqiao

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Grand Mercure Shanghai Hongqiao
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707 Reviews from our TripAdvisor Community

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Showing 268: English reviews
Jakarta, Indonesia
Reviewed 1 week ago

The hotel was close to Hongqiao airport and train station. It was difficult to find taxis. The good thing about this hotel was that it had washing machine and electric stove hence ideal for family trip.

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Helpful?
Thank Kunjaya W
dominique t, Guest Experience Manager at Grand Mercure Shanghai Hongqiao, responded to this review

Dear TripAdvisor user Kunjaya W, May I begin by thanking you for your review. We’re concerned with the satisfaction of our guests and your feedback is of great value to us. For transportation, our conciergerie is able to book and call taxis for you. Next time please do not hesitate to ask for our assistance. We are so happy you...

Ho Chi Minh City, Vietnam
Reviewed 2 weeks ago

I'm staying here for a business meeting in 1 week. + Good points: 1/ position: convenient 2/ staff: friendly & english 3/ room as apartment with cooker, microwave & washing machine - Bad points: 1/ very high deposit. Even i agree to pay in advance my stay, they still ask for a deposit 500 rmb/day, which is very nonsense. I...

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Helpful?
Thank Khanhnb
dominique t, Guest Experience Manager at Grand Mercure Shanghai Hongqiao, responded to this review

Dear TripAdvisor user Khanhnb, We sincerely appreciate you taking the time to send us your feedback. It is with sincere regret that we note your dissatisfaction with our service and facilities knowing the fact that your stay is still ongoing and you didn't check out yet. May I politely inform you that deposit is hotel policy in China to guarantee...

Reviewed 3 weeks ago via mobile

The hotel is located in business center of Hongqiao area. Friendly lobby staff. First impression is good, warm welcome by check in staff. Room itself was comfortable and mattress was excellent. Definitely will come back when I am on business trip in Shanghai!

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Helpful?
Thank Clarabian
dominique t, Guest Experience Manager at Grand Mercure Shanghai Hongqiao, responded to this review

Dear TripAdvisor user Clarabian, All of us at Grand Mercure Shanghai Hongqiao would like to offer our sincere thanks for your delightful review. Your invaluable comments are very important to us as they allow us to maintain the high standards of quality, service and comfort for which our hotel is renowned. We hope to have the pleasure to welcome you...

Reviewed 1 November 2016

A hotel that has been on the downhill for some time. Used to be good but seems to be run in a less professional manner. "No-smoking rooms" that are smoked in, windows let open while heavy smog outside, water pressure in the bathroom making your feet wet but not more, breakfast buffe being one of the most boring ones (compared...

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Helpful?
Thank Lars-Åke S
dominique t, Guest Experience Manager at Grand Mercure Shanghai Hongqiao, responded to this review

Dear TripAdvisor user Lars-Åke S, It is with sincere regret that we note your dissatisfaction with our service and facilities. We care about our guests and your review is a great value for us for continuing improvement. Unfortunately we are not able to have full control on guests who smoked in non-smoking room, when we figured it out we could...

Troy, Michigan
Reviewed 30 October 2016 via mobile

Traveled for business meetings conducted on site at hotel. Entire hotel had an overwhelming musty smell making me feel nauseous. The carpet in the room had several stains, very dim lighting and the smell was so strong It was hard to get a good nights sleep. Pillows on couches in lounge had visible stains. I could not wait to check...

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Helpful?
1Thank CBRESOLI
dominique t, Guest Experience Manager at Grand Mercure Shanghai Hongqiao, responded to this review

Dear TripAdvisor user CBRESOLI, We offer our sincerest apology that our hotel was unable to meet your expectations. Kindly be informed that we are currently renovating all of our rooms including carpet and wallpaper replacement, lightning upgrade, new furniture. Very soon you would be able to experience our new and modern rooms. I would be glad to welcome you personally...

Philippines
Reviewed 28 October 2016

I chose to stay at this hotel mainly because it is walking distance from the Metro Station, and a 30-min. drive to the Hongquiao Railway Station. The Reservations Team was very helpful assisting me, and answering all my questions in preparation for my arrival at the hotel. My emails were usually answered after a day. When I arrived at the...

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Helpful?
Thank issasa
dominique t, Guest Experience Manager at Grand Mercure Shanghai Hongqiao, responded to this review

Dear TripAdvisor user issasa, All of us at Grand Mercure Shanghai Hongqiao would like to offer our sincere thanks for your delightful review. We’re concerned with the satisfaction of our guests and your feedback is of great value to us. We apologies for the inconvenience caused by the current floor renovations. For your information, our workers is scheduled to finish...

Osaka, Japan
Reviewed 26 October 2016 via mobile

Excellent ! I felt at home in the hotel. There is a great breakfast. And every one is very helpful to provide any assistance. Well located. Good restaurants nearby including many preparing Japanese food. The restaurant of the hotel is excellent. I really appreciated the warm and very professional welcoming.

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Helpful?
Thank Atsuko-Jpn-Fr-78
dominique t, Guest Experience Manager at Grand Mercure Shanghai Hongqiao, responded to this review

Dear TripAdvisor user Atsuko-Jpn-Fr-78, May I begin by thanking you for your review. We’re concerned with the satisfaction of our guests and your feedback is of great value to us. We are so happy you enjoyed your stay and look forward to welcoming you back again. Dominique Guest Experience Manager qam@grandmercure-hongqiao-shanghai.com

Paris, France
Reviewed 25 October 2016

Location is perfect especially if you have to fly from Hongqiao AIrport and very convenient to access to Shanghai City Center (10/15 minutes by taxi) Excellent job from All Staff, From the CHeck In til the Check Out, the team was kind, helpfull, always give a quick response to my needs. ROom is very confortable & extremely clean. House keeping...

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Helpful?
Thank Matthieu T
dominique t, Guest Experience Manager at Grand Mercure Shanghai Hongqiao, responded to this review

Dear TripAdvisor Matthieu T, We sincerely appreciate you taking the time to send us your feedback. Your invaluable comments are very important to us as they allow us to maintain the high standards of quality, service and comfort for which Grand Mercure Shanghai Honqqiao is renowned. Your kind words have been passed on to our team. This will certainly motivate...

Hong Kong, China
Reviewed 21 October 2016

1) Room a) Room have kitchen and double toilet but over there have many wall paper was broken b) The room wifi cannot be search or out of order, then, they send the portable wifi to my room instead c) Capet have watermark seems some water was flowing out from somewhere Breakfast 1) 1st day of breakfast in 2nd floor...

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Helpful?
Thank billyshum
dominique t, Guest Experience Manager at Grand Mercure Shanghai Hongqiao, responded to this review

Dear TripAdvisor user billyshum, May I begin by thanking you for your review. We offer our sincerest apology that our hotel was unable to meet your expectations. Regarding our facilities, we are currently redecorating all of our rooms, very soon you would be able to experience our modern rooms with new carper, wallpaper, furniture, design. For breakfast, the experience you...

Thun
Reviewed 20 October 2016

Upon arrival nobody feels responsible to take over my luggage. The staff at check-in was friendly and quick working. Also well recognized as the Gold Accor Member and received the benefits accordingly. Hotel rooms are quite outdatet and Needs refurbishment (currently they working partly on it, which creates noise of course also during late eveninf hours...). The Suite given to...

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Helpful?
Thank jumper722016
dominique t, Guest Experience Manager at Grand Mercure Shanghai Hongqiao, responded to this review

Dear TripAdvisor user jumper722016, We sincerely appreciate you taking the time to write us your feedback. We’re concerned with the satisfaction of our guests and your feedback is of great value to us. It is with sincere regret that we note your dissatisfaction with our service and facilities. We already briefed our team to pay constant attention to luggage service,...

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Staying in Gubei / Hongqiao / Minhang

Neighbourhood Profile
Gubei / Hongqiao / Minhang
West of Shanghai’s better-known business, cultural and entertainment centers, lies an expansive area of residential neighborhoods peppered with lifestyle pockets that have their own unique attractions. The schools have formed pockets of international communities throughout Gubei, Hongqiao and Minhang. Quite a few entertainment and shopping centers have built up over the years to cater to these communities. While living here means you are relatively far away from Shanghai’s usual hot spots, the large parks, spacious homes and proximity to great Japanese and Korean food keep the neighborhoods popular.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Free Parking
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Grand Mercure Shanghai Hongqiao is close to National Exhibition and Convention Centre (Shanghai), Shanghai Mart and Shanghai Convention & Exhibition Centre of int’l Sourcing. Located in the centre of Hongqiao business area, the hotel is surrounded by shopping malls and commercial complexes. It’s just 10 minutes’ drive from Hongqiao Airport, Hongqiao railway station, 45 minutes from Pudong International Airport, and near metro network. The hotel is ideal for business, leisure or long stays. ... more   less 

Additional Information about Grand Mercure Shanghai Hongqiao

Address: No.369 Xianxia Road, Changning District, Shanghai 200336, China
Region: China > Shanghai Region > Shanghai > Gubei / Hongqiao / Minhang
Price Range: $90 - $230 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Mercure Shanghai Hongqiao 5*
Number of rooms: 442
Reservation Options:
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Also Known As:
Grand Mercure Hongqiao Shanghai Hotel Shanghai
Grand Accor Hongqiao Shanghai
Hotel Style:
#34 Best Value Hotel in Shanghai
#40 Spa Hotel in Shanghai
#52 Family Hotel in Shanghai
#67 Luxury Hotel in Shanghai
#104 Business Hotel in Shanghai
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Questions & Answers

Here's what travellers have asked, with answers from Grand Mercure Shanghai Hongqiao staff and other travellers.
3 questions
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Questions? Get answers from Grand Mercure Shanghai Hongqiao staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose one somewhere else!”
 of 5 bubbles 611lars_kes, 31 Oct 2016 | Read review
“If you don't want to be bothered by construction noise, request for rooms above the 9th floor.”
 of 5 bubbles issasa, 28 Oct 2016 | Read review
“Standard Room are quiet big and provide large space for your luggage and confortable area to work your email.”
 of 5 bubbles 71matthieut, 25 Oct 2016 | Read review
“ask where are renovations, and better high floor”
 of 5 bubbles mguegain, 16 Oct 2016 | Read review
“Newly decorated room”
 of 5 bubbles O9002JMthomasm, 16 Oct 2016 | Read review
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