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Hardly slept in the two nights i staid in the hotel.
First night it was 27degr C in the room. When i told the staff they said they would fix it. The night after it was 26degr and still way to warm to have a...More
Thank Eddie V
Response from Candy W, Manager at Crowne Plaza Shanghai Noah SquareResponded 16 April 2018
Dear guest, we apologise for the shortcomings you had encountered.Your comments about the air conditioners had been documented and will certainly be looked into. We appreciate your feedback as this is our best resource for improving guest services. Look forward to welcoming you back in...More
To be honest I haven't stayed in a Crowne Plaza for at least six years and have avoided them after a bad experience in North America. I ended up being booked here by my employer for logistics reasons. The hotel in Shanghai changed my perception....More
Thank Michael M
Response from Candy W, Manager at Crowne Plaza Shanghai Noah SquareResponded 5 February 2018
Thank you for choosing Crowne Plaza Shanghai Noah Square on your recent trip and I am very happy to read that you enjoyed your first stay with us! It is our pleasure to have provided clean and confortable room. We look forward to seeing you...More
Spent 4 nights in the hotel
Breakfast was excellent
Evening meals were also very good
Facilities were top grade, room/pool/steam room/sauna/ pool/snooker/bowling
Staff were so helpful, Nicole behind the main bar was so helpful so hats off to her, keep it up.More
Thank Mark P
Response from Candy W, Manager at Crowne Plaza Shanghai Noah SquareResponded 18 December 2017
Dear guest, thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Shanghai Noah Square. We are very glad to know that our staff and service helped in making your visit enjoyable. We will continue to...More
Had a very late arrival with a group of colleagues and the check in was the most confusing ever. As we traveled as a group we had multiple reservations, some for one night some for two nights. One of our colleague had its own separate...More
Response from Candy W, Manager at Crowne Plaza Shanghai Noah SquareResponded 4 December 2017
Dear guest, We appreciate your time in providing us with a detailed feedback and we apologise for the shortcomings you had encountered. Please rest assured this is not indicative of our usual standards. Your comments about the manager is not polite had been documented and...More
We came to Shanghai for business trip and this hotel locate in the center of the biggest city in China about 1hour taxi from Shanghai airport. Hotel room is spacious with modern facilities. The important thing is the cleanliness which is worthy for higher class...More
Response from Candy W, Manager at Crowne Plaza Shanghai Noah SquareResponded 16 October 2017
Dear guest, thank you for comments and we will train our front desk agent for more English spoken skill. Thank you for staying with us.