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Jing An Shangri-La, Shanghai

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No.1218 Middle Yan'an Road Jing An Kerry Centre, Shanghai 200040 China
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COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
USD 255
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Free cancellation until 11/02/22
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Traveller (2668)
Dining (871)
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 23/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Jing An Shangri-La, Shanghai
Updated 23/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#11 of 5,037 hotels in Shanghai
Location
Cleanliness
Service
Value
Travellers' Choice
Jing An Shangri-la, West Shanghai is located in the Jing An Business District, one of Shanghai’s most prestigious and fashionable business and commercial districts. The hotel sits on a network of public transportation, including Metro Lines 2 and 7. It is about 45-minute drive from Pudong International Airport and only 20 minutes from Hongqiao Airport via the adjacent elevated Yan’an Middle Ring Road.Jing An Shangri-La is also the prime focus of the Jing An Kerry Centre, a new city landmark that encapsulates a lifestyle of affluence and vibrancy. Integrating 450,000 square metres of hotel, retail, office and residential space, the Centre is bounded by four major roads – West Nanjing Road, Changde Road, Yan’an Middle Ring Road and Tongren Road. It is adjacent to the Shanghai Exhibition Centre and only steps away from the Jing An Temple and the famous Nanjing Road shopping street.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Airport transportation
Business Centre with Internet Access
Paid public parking on-site
Wifi
Hot bath
Adult pool
Indoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Car hire
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
ATM on site
Butler service
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Bathrobes
VIP room facilities
Refrigerator
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Great View
Languages Spoken
Chinese, Japanese

Location

Full view
100Great for walkers
Grade: 100 out of 100
200Restaurantswithin 0.5 km
25Attractionswithin 0.5 km
3032Reviews12Q+A100Room tips
Traveller rating
  • 2,758
  • 182
  • 56
  • 16
  • 22
Time of year
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Popular mentions
ValK01 wrote a review Dec 2021
Yardley, Pennsylvania87 contributions44 helpful votes
Location, location, location! The hotel is in the center of the JingAn district, walking distance to the temple. Tons of high-end shopping as well as quaint small shops. It’s right next to the Kerry Center and other malls where you can find all types of restaurants and food courts. There is not much of a hotel lobby, mostly a small check-in area. We paid for the breakfast, it was just ok. Breakfast buffet was about USD $40 per person, I do not recommend it, you can get much better options outside the hotel. The room was great, beds very comfortable and a gorgeous bathroom. Room temperature was too hot even after turned the heater as low as it could go. It was winter so temp was controlled too hot, no option to crack the window open. Overall, the hotel is very good and location is great.
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Date of stay: December 2021Trip type: Travelled with family
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Stanley Leung wrote a review Dec 2021
San Francisco, California197 contributions55 helpful votes
+1
I would like to start off by saying that I have a great deal of respect for the Shangri-La Hotel and Resorts hospitality company. They really pride themselves at being the best in terms of Luxurious Asian Hospitality. Although proven to be flawed at sometimes, they find someway to redeem themselves. I was happy to report about my experience with the Shangri-La Ningbo on this account. I recommend management and you all readers to take a look at it. This is a review regarding my family dinner experience in the Summer Palace Cantonese Restaurant. This is NOT a Hotel Room Review. I took my family to Summer Palace of the Shanghai Jing’an Shangri-La Hotel on the evening of December 17th, 2021. On the Dazhongdianping APP, I managed to easily book a table just half a week in advance and easily booked a 888RMB meal combo at a shocking discount rate from 2007RMB. It came with 4 cold dishes, 8 hot dishes, a steamed dessert, and fruit platter. Now for 6 people that is a great deal. You may think that it is without a doubt a great deal, but I’m going to warn everyone that it has its particular flaws that I will share that will make you think twice about going there. This is where management should be taking notes and are not reading this like they are being flattered for doing a perfect job. The arrival process at the restaurant was already a cause of concern for me and my guests arriving at different times. I had to tell the last four digits of my phone number to get my reservation. This unfortunately had to be repeated, due to problems of the host’s concentration at the restaurant front desk. My cousin who arrived at a separate time had to figure out my last four digits of my phone number. I’m surprised that a simple statement of my last name couldn’t help the host to lead her to our table. She had to walk around the long corridors of the restaurant to find us. This is a convenience problem that needs to be addressed by the restaurant management. I’m just going to say this straight to the restaurant manager: Asking guests arriving at separate times to state the last four digits of the reservers’ number to get in is a flawed and horrible system. On a separate incident, we had my 85 year old grandmother eating with us, she and my aunt was not lead to my table. Those two actually came from a separate direction without a host’s escort to the table, which was disturbing. It was a sign that they were lost and had to walk the long way to my table, which was disgraceful on the front desk and host’s fault. The way the service was presented was controversial to say the least. I’m going to redact the two waitress staff’s first names, but will name the first initial with the full last name. K.Zhang and E.Li were to say the least kind and professional. The way the service was choreographed was in ways inappropriate. For example, everyone at our table didn’t arrive yet. I kindly requested Li to bring the starters when everyone arrives. Unfortunately that wasn’t honored, as both Zhang and Li brought the cold dishes anyways. It’s as if we were being rushed to finish our starters. Li asked me which combo did I order, despite me giving the voucher number and PIN code. I told her it’s the 6 person combo from 大众点评. Common sense would have led her to just check the numbers given, before asking. Even describing the price I paid couldn’t make it clear. Li offered us tea (茶水), but did not warn us that there was a hefty extra charge of a WHOPPING 207RMB for 6 persons. The Pu’er tea was great as it is, but was sadly diluted down quickly. If we’re going to pay that, we would’ve at least better or more tea leaves in the tea pot. What’s frustrating is that Li kind of manipulated us into paying the extra cash without giving us courtesy of telling us that the tea was non-inclusive. Finding out about the tea charge was a painful way to end the dinner. But let’s talk about dinner though. Dinner consisted of Avocado salad, pickled carrot slices, chilled Chinese charcuterie meat, lotus root with glutinous rice, beef brisket stew, half a roast duck, wasabi fried shrimp, yellow croaker fish with rice cakes, clay pot bullfrog, vegetables with dried scallops gravy, stir-fried noodles, steamed dessert rice pudding, and a fruit plate. The two dishes that stood out was the duck and the yellow croaker. The two dishes that wasn’t of great quality was the brisket stew and the vegetables. The brisket was pretty tough, depending on which random piece you get according to my father. The vegetables were I believe some kind of seasonal Chinese spinach, they were clamped up together which was hard to use chopsticks to extract and was disappointing. The rest of the dishes were good. For the most part, food quality was strong and defines the 888 price tag. Unfortunately, some of the dishes just wasn’t up to par. It is within my belief that Chef David Liu did a good job crafting the menu. There are just some disappointments in two of the dishes that needs improvements. Overall, it’s been a nice dinner service for half of the experience. I like the restaurant atmosphere and its design. Service felt like a partial flaw for my family. I don’t think restaurant service meets the standards of this hotel. To be fair, I think service needs a major revamp to meet Shangri-La’s expectations. I personally was disappointed by the service, I wasn’t disappointed with the food however. It is no excuse to have restaurant standards lower than the brand’s perceived reputation. What I experienced in terms of restaurant service was rushed, uncourteous, and somewhat of a highway robbery with the tea incident. It is to be addressed by General Manager Nicholas Smith, Director of Marketing and Sales Johan Chan, and whoever manages Summer Palace. To address you three directly, I’m simply dissatisfied with the letdown service that I received. The Summer Palace’s service at the time of my visit was in no position to be at Shangri-La’s standards. What I perceived was an improved brand felt like a once again flawed brand by the fault of this hotel. It is sad to say this, but I lost some trust in Shangri-La. If the restaurant manager can investigate what happened with the service, I would appreciate it. I used the last name 梁 with the 4201 last four digits of my phone number to reserve this reservation for 6:30PM 12/17/2001 on 大众点评. Hopefully that gives some evidence that I was here, though I’m rather shocked by this service experience which let down most of the great food served at my family’s restaurant visit.
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Date of stay: December 2021Trip type: Travelled with family
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Karen H wrote a review Nov 2021
Shanghai, China5 contributions2 helpful votes
Always love their steak and this time was no different. Molly our server was a saint. Constantly checking in and making sure everything is great. Like my creamy spinach a lot too. Will come back again of course!
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Date of stay: November 2021Trip type: Travelled on business
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Cheng Master wrote a review Feb 2021
Shanghai, China73 contributions20 helpful votes
It’s Chinese New Year’s Eve and we booked the Summer Palace for a family gathering. The appertizers came last, they didn’t serve the lobster, chicken nor the vegetarian dishes we ordered. The rice tastes like bad meat, chicken too salty and the expensive steamed fish was badly made. We were put in a chaotic noisy ballroom instead of the restaurant. Definitely never eat here during CNY ever again!
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Date of stay: February 2021Trip type: Travelled with family
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Zhennan Cao wrote a review Jan 2021
4 contributions
Fantastic experience! Excellent service! Fiona is the best girl! This steakhouse is located at the heart of the downtown, as a grill bar of the Shangri-La hotel, but with a very fair price! It's a traditional American-style steakhouse, the Tomahawk is genuine, fresh and juicy!
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Date of stay: January 2021
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Response from Public Relation, Owner at Jing An Shangri-La, Shanghai
Responded 28 Jan 2021
Dear zhennancao, Warmest greetings from Jing An Shangri-La, West Shanghai. Thank you so much for sharing your positive review with us following your recent visit in The 1515 WEST Chophouse & Bar. We are very pleased to hear that you had a wonderful dining experience in our award-winning restaurant. Your very kind words on our dishes and service team are truly appreciated and would surely motivate the team to keep delivering exceptional experiences to all our valued customers. My team and I look forward to welcoming you back in the near future! Yours Sincerely, Nicholas Smith General Manager
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PRICE RANGE
USD 182 - USD 315 (Based on Average Rates for a Standard Room)
LOCATION
ChinaShanghai RegionShanghaiPuxi (Downtown Shanghai) / Jing'an / Shimen Er Lu (Shimen Second Road)
NUMBER OF ROOMS
508
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Frequently Asked Questions about Jing An Shangri-La, Shanghai
Which popular attractions are close to Jing An Shangri-La, Shanghai?
Nearby attractions include Shopping Tours Shanghai-Day Tour (0.4 km), Shanghai Acrobatic Troupe Performance (0.4 km), and Jing'an Temple (0.4 km).
What are some of the property amenities at Jing An Shangri-La, Shanghai?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Jing An Shangri-La, Shanghai?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Jing An Shangri-La, Shanghai?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Jing An Shangri-La, Shanghai?
Yes, a parking garage, paid public parking on-site, and valet parking are available to guests.
What are some restaurants close to Jing An Shangri-La, Shanghai?
Conveniently located restaurants include Host Wine & Kitchen, Summer Palace, and The 1515 West, Chophouse & Bar.
Are there opportunities to exercise at Jing An Shangri-La, Shanghai?
Yes, guests have access to an indoor pool, a fitness centre, and fitness classes during their stay.
Does Jing An Shangri-La, Shanghai have airport transportation?
Yes, Jing An Shangri-La, Shanghai offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Jing An Shangri-La, Shanghai?
Yes, dry cleaning and laundry service are offered to guests.
Does Jing An Shangri-La, Shanghai offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Jing An Shangri-La, Shanghai?
The staff speaks multiple languages, including Chinese and Japanese.