Mandarin Oriental Pudong, Shanghai
3,799 reviews
#8 of 4,955 Hotels in Shanghai
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111 Pudong Road Pudong, Shanghai 200120 China
COVID-19 update: See the added health and safety measures this property is taking.Read more
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USD 297
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Panoramas (23) Room & Suite (788)
Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
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Updated 21/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 21/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#8 of 4,955 hotels in Shanghai
Location
Cleanliness
Service
Value
Travellers' Choice
Located on the east bank of the Huangpu River, amidst the dramatic skyline of the Lujiazui financial district, Mandarin Oriental Pudong, Shanghai redefines luxury waterfront living in Shanghai. With an unrivaled location, legendary service and world-class facilities, the 362-room hotel and 210 fully serviced executive apartments are poised to become Shanghai's most desirable address. The hotel features 318 spacious guestrooms and 44 suites and is also home to the largest and most expensive Presidential Suite in Shanghai, spanning 788 square metres with a sky garden terrace and magnificent river views. The 210 luxury furnished apartments - from studio to three bedrooms - are Shanghai's only fully serviced riverside residences, and are designed to offer the ultimate in luxury and comfort. Chef Richard Ekkebus of the two-Michelin starred Amber at The Landmark Mandarin Oriental, Hong Kong, will preside at the hotel's Fifty 8° Grill, and Shanghainese celebrity chef Tony Lu will be at the helm of Chinese restaurant Yong Yi Ting. All-day kitchen Zest, Qi Bar, Riviera Lobby Lounge and The Mandarin Cake Shop complete the essential dining options for business and leisure. The Spa at Mandarin Oriental Pudong, Shanghai offers guests Mandarin Oriental's renowned signature therapies and advanced beauty and holistic wellness treatments within a soothing Zen oasis. Additional recreational facilities at Mandarin Oriental Pudong, Shanghai include a fully equipped Fitness & Wellness Centre with a Kinesis wall and Maya Fit virtual trainers; a 25-metre indoor swimming pool; and a thermal bathing facility. The hotel is also perfectly placed for exclusive meetings and conferences in Shanghai. A selection of multi-functional event spaces includes a Grand Ballroom hosting 500 guests, an Oriental Ballroom for 250 guests, plus eight versatile meeting rooms.
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Full view
Property amenities
Parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Children Activities (Kid / Family Friendly)
Free shuttle or taxi services
Wifi
Paid wifi
Hot bath
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast buffet
Airport transportation
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
24-hour security
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Butler service
Doorperson
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Bathrobes
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Harbour View
Languages Spoken
Chinese
Location
Full view
86Good for walkers
Grade: 86 out of 100
170Restaurantswithin 1 km
17Attractionswithin 1 km
Contact
111 Pudong Road Pudong, Shanghai 200120 China
Name/address in local language
Getting there
LujiazuiShanghai Metro11 min
TilanqiaoShanghai Metro14 min
Nearby restaurants
Aura Lounge & Jazz Bar (The Ritz-Carlton Shanghai Pudong)
1,451 reviews13 minBar
Flair Rooftop
2,527 reviews13 minBar
Scena (The Ritz-Carlton Shanghai Pudong)
1,446 reviews13 minItalian
Jin Xuan Chinese Restaurant (The Ritz-Carlton Shanghai, Pudong)
1,097 reviews13 minChinese
See all nearby restaurantsNearby attractions
Shanghai World Financial Center
4,340 reviews12 minObservation Decks & Towers
Jin Mao Tower
1,214 reviews12 minArchitectural Buildings
Oriental Pearl Tower (Dongfang Mingzhu)
6,606 reviews11 minArchitectural Buildings
Shanghai Development Exhibition Hall
748 reviews12 minHistory Museums
See all nearby attractions3,799Reviews24Q+A100Room tips
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Popular mentions
It's my first time to experience the Mandarin Oriental Hotel and Mandarin Oriental Pudong SH makes me feel great. Every detail of the hotel and the room that I settle in is good enough. By the way, the staff of the Mandarin Oriental Pudong who serves me when I check in last evening names Rayni Han. She is fantastic, pretty, politely, carefully, warm-hearted and so beautiful. I like her very much and I think she is one of the most excellent staff of the well-known hotels all over the world I promise. Thank Rayni so much! Guest: Chi Zuo Date: Mar. 15, 2021 Pudong, SH
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Date of stay: March 2021Trip type: Travelled solo
Helpful
Response from Mandarin Pudong, General Manager at Mandarin Oriental Pudong, Shanghai
Responded 4 weeks ago
Dear Valued Guest, Thank you very much for choosing to stay at Mandarin Oriental Pudong, Shanghai. What a pleasure it was to read your review, I appreciate your wonderful feedback on your stay with us. I see that the Club Lounge was a highlight for you, and it is great to learn that you have had an enjoyable experience because of the service delivered by our passionate and professional Club Lounge Team. Your generous comments will surely be shared with the team here. Please do visit us again in the near future, we also look forward to creating more memorable experiences for you during your next stay. Warm regards, Martin Cramer General Manager Mandarin Oriental Pudong, Shanghai
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孕期入住，因为大宝想游泳，文华的泳池不错，游完泳带着大宝在文华厨房吃个晚饭。孕期一个人还带着孩子，我去哪里都约束孩子，小心谨慎，降低存在感，不给别人添麻烦，也不给自己添麻烦。就这样，被文华厨房服务员（经理？）“张洋（Zhang Yang）”气得不轻，无任何服务，歧视孕妇歧视女性，满满的恶意和低素质，真不知道这样的人如何在服务业立足的！由于此人还是经理，事后MO的处理非常让人失望，多方投诉无任何实质性结果。而我的诉求仅仅是了解酒店方针对此事件的后续处理。None. They have every "responsibilities and obligations" to protect their employee. Not the customers. They are afraid of hurting their employee's privacy and confidentiality.Not the customers. All I want was just a feedback. But noooooo. 看到我的评价不要觉得品牌不错位置不错景色不错，这种糟糕的服务只是个案，自己去住肯定碰不到的，虽然我曾经也是这样想的。任何品牌都会沉没，这次来住感觉这里已经在下沉了，反正我不会再侥幸了，更何况周边还有那么多选择。
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Date of stay: February 2021
Location
Service
Sleep Quality
Helpful
Response from Mandarin Pudong, General Manager at Mandarin Oriental Pudong, Shanghai
Responded 4 weeks ago
尊敬的YuanL112， 感谢您选择前来下榻上海浦东文华东方酒店，并拨冗与我们分享您的体验。 正如我们值班经理及餐饮副总监、以及我本人在您入住期间与您所沟通的，我们对于您在文华厨房的不快表示由衷的遗憾，并为餐厅经理与您的交流没有达到您的预期而真诚地感到抱歉。 我们致力于给宾客带来难忘周到的住宿体验并提供温暖的个性化服务，在您此次体验中我们未能做到这一点，对此请允许我再次表达深切的遗憾。我们追求不断改进，非常感谢您的反馈，这会协助我们更好地完善和提高服务品质。 我们真诚祝您万事如意并期待您的再次光临，希望在您下次到来时可以为您提供更优质的服务。 祝好， 麦廷睿 总经理 上海浦东文华东方酒店 Dear YuanL112， Thank you for choosing to stay at Mandarin Oriental Pudong, Shanghai and taking the time to share your experience. As per our earlier communication during your stay in the hotel with our Duty Manager and Assistant Director of Food & Beverage and subsequently with myself, we extend our heartfelt apology for the incident experienced in our Zest Restaurant and that the interaction with the Restaurant Manager did not meet your expectations. We are committed to extend all our guest a memorable and warm and personalized services and evidently have not been able to achieve this on this occasion. We continuously pursue excellence in all aspects and thank you again for the feedback as it will assist us in improving our services. We wish you continued health and hopefully the opportunity to welcome you back and have the opportunity to extend a great experience with us. Sincerely, Martin Cramer General Manager Mandarin Oriental Pudong, Shanghai
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+1
I stayed at the MO Shanghai for an extended period in 2015. When work called me be back to Shanghai, MO Shanghai was my first call. The property location is perfect. Close enough to downtown but tucked away and adjacent to the Huangpu River. You can take advantage of the river walk for exercise or relaxation. Malls and stores are within walking distance but not seen from the hotel. Though it is a large property it has the feel of a unique boutique hotel. The hotel is so well maintained. It look exactly as I remember from 5 years prior. Nothing had aged or felt worn down. Everything had a fresh, new and unique feel. Stunning architecture with soft touches that make for a tranquil environment. As a Fan Of MO I received an upgrade upon check in to the Mandarin River View Room. To say the room was perfection is an understatement. Spacious with great attention to detail. The bed and bedding made for blissful sleep. I traveled during COVID so we came from a 14 day government quarantine hotel. The staff arranged our pick up and brought two weary travels to the property. They also went above and beyond helping myself and my colleague get Green Code Apps to work for both Shanghai and Beijing. It was no easy feat. It took 4 hours over the span of two days They did it a smile. They also arrange for our week 3 COVID test. Without asking they had a hotel representative wait in line and do all paperwork. We were called down, drove to the testing site, got the test and came back to the property. Total time 15 minutes. Unheard of service! They are also arranging to get us to the station and on the train to Beijing. Similarly, a representative is going ahead of us to work out the details and overcome any challenges. There is nothing more the hotel could have done to make our stay any better. A special thank you to Kent, Elaine and Samuel I must come back to Shanghai in two months and when I do my first call will be to the Mandarin Oriental Shanghai.…
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Date of stay: January 2021Trip type: Travelled on business
Rooms
Service
Sleep Quality
Room Tip: Treat yourself to a river view room.
See more room tips
Helpful
Response from Mandarin Pudong, General Manager at Mandarin Oriental Pudong, Shanghai
Responded 9 Feb 2021
Dear 809ChrisL, Thank you very much for staying at Mandarin Oriental Pudong, Shanghai and for sharing this wonderful review here with us. What a pleasure it was to read your review, I appreciate your wonderful feedback on your stay with us. During this challenging time, it is our responsibility to make our guests feel safe and comfortable at all times. I am delighted to know we have created for you a truly memorable and care-free stay. We look forward to welcoming you back in the near future. Warm regards, Martin Cramer General Manager Mandarin Oriental Pudong, Shanghai
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Due to pandemic, we decided to book a night with access to club lounge at MO to celebrate our 1st year anniversary. The experience was truly amazing, a home stay away from home. We didn’t leave the hotel premises for the entire time, even though the track along the river looks very nice to take a stroll. The hotel did not only gave us an upgraded room with spectacular views, but also, provided many nice surprises e.g. chocolates and rose decoration as well as a specially made cake for our special celebration. The bed is very comfortable to sleep in, bath tube was spacious, and the air conditioning is great comparing to many other 5-stars who often claim that they can only provide heating and no cooling during winter time. Specially thanks to Sherry from club lounge for making our stay exceptional from check in to check out. Food at both lounge and restaurant are great with good variety. We in particular enjoyed chilling at the club lounge trying different snacks, nibbles in between meals. Indoor swimming pool facility is also great, the water temp was set at 28degree, which is very comfortable, the only downside was one of the guests was on speaker phone talking loudly inside the locker room the whole time without respecting other guests, but it gets nothing to do with the hotel. We are definitely going back again soon and will highly recommend this experience to all other friends. Thank again for the fantastic hospitality! …
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Date of stay: January 2021Trip type: Travelled as a couple
Helpful
Response from Mandarin Pudong, General Manager at Mandarin Oriental Pudong, Shanghai
Responded 9 Feb 2021
Dear Michelle-go2018, Thank you for choosing Mandarin Oriental Pudong, Shanghai as the destination to celebrate your 1st year anniversary. It is great to know how much you enjoyed our modern and stylish hotel design, spacious room and warm service. I am very glad to read such positive comments about your stay with us and will be sure to share these with all of our team here in the hotel. We look forward to welcoming you back and to creating more lasting memories during your next visit. Warm regards, Martin Cramer General Manager Mandarin Oriental Pudong, Shanghai
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It is an excellent hotel. When we arrived at the hotel, staffs immediately came and helped us to arrange our luggage. Check-in was smooth. Room is spacious, clean and nice. Service is great. Hotel provides free shuttle to the metro or any places within 2km from the hotel. The river view is absolutely stunning. All the staffs in this hotel, especially, Joy (at the lobby) are very passionate, helpful with high efficiency. buffet breakfast was so-so when compared to other MO. Choices aren’t so many.
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Date of stay: January 2021Trip type: Travelled with friends
Helpful
Response from Mandarin Pudong, General Manager at Mandarin Oriental Pudong, Shanghai
Responded 26 Jan 2021
Dear Guest, Thank you for choosing Mandarin Oriental Pudong, Shanghai for your recent trip and for taking the time to share your experience at our hotel with the Tripadvisor community. I am delighted to know that you had a truly memorable stay with us and that you enjoyed our hotel’s facilities as well as the professional service delivered by our colleagues. In addition, I can assure you that your notes regarding the varieties of the buffet breakfast at Zest Restaurant is well taken indeed and I would like to thank you for bringing this comment to our attention. Once again, thank you very much for your comments and we look forward to welcoming you back to Mandarin Oriental Pudong, Shanghai in the near future. Kind regards, Martin Cramer General Manager
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PRICE RANGE
USD 223 - USD 298 (Based on Average Rates for a Standard Room)
LOCATION
ChinaShanghai RegionShanghaiLujiazui / Pudong
NUMBER OF ROOMS
362
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Claim Your Listing Frequently Asked Questions about Mandarin Oriental Pudong, Shanghai
Which popular attractions are close to Mandarin Oriental Pudong, Shanghai?
Nearby attractions include Shanghai Tower (1.1 km), Shanghai Jewish Refugees Museum (1.2 km), and Shanghai World Financial Center (1.0 km).
What are some of the property amenities at Mandarin Oriental Pudong, Shanghai?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Mandarin Oriental Pudong, Shanghai?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Mandarin Oriental Pudong, Shanghai?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Mandarin Oriental Pudong, Shanghai?
Yes, parking is available to guests.
What are some restaurants close to Mandarin Oriental Pudong, Shanghai?
Conveniently located restaurants include Aura Lounge & Jazz Bar (The Ritz-Carlton Shanghai Pudong), Flair Rooftop, and Yi Cafe at Pudong Shangri-La.
Are there opportunities to exercise at Mandarin Oriental Pudong, Shanghai?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Mandarin Oriental Pudong, Shanghai have an airport shuttle?
Yes, Mandarin Oriental Pudong, Shanghai offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Mandarin Oriental Pudong, Shanghai?
Yes, dry cleaning and laundry service are offered to guests.
Does Mandarin Oriental Pudong, Shanghai offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Mandarin Oriental Pudong, Shanghai?
Many travellers enjoy visiting Jing'an Temple (6.3 km), Shanghai Temple Of the Town God (Chenghung Miao) (2.4 km), and Shanghai Former Provisional Government Site of the Republic of Korea (4.2 km).