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Twelve at Hengshan, a Luxury Collection Hotel, Shanghai

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#40 of 4,998 Hotels in Shanghai
Certificate of Excellence
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1 room 2 adults 0 children
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Twelve at Hengshan, a Luxury Collection Hotel, Shanghai
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411 Reviews from our TripAdvisor Community

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There are newer reviews for Twelve at Hengshan, a Luxury Collection Hotel, Shanghai
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Showing 264: English reviews
Oslo, Norway
Reviewed 3 November 2016

I had that pleasure-YES that pleasure of staying in this great hotel. What a place. The location is right in the French concession and the rooms are amazing. Service is so friendly and the food –wow. I love their huge selection on their breakfast buffet. I enjoyed the great mix of European and Chinese food. As you can see from...

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Thank 78
Johnny_Mathis_LC, General Manager at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this review

Dear valued guest, Thanks so much for your stay and sharing us your comment regarding the stay, we really appreciate your kind remarks. We feel happy that you are satisfied with hotel rooms, services, food and location. Look forward your coming back and stay with us again. Yours sincerely Johnny Mathis General Manager

New York
Reviewed 22 October 2016

12 Hengshan is in between a boutique and chain hotel. The design of the hotel mixes with modern comfort with Chinese tradition. There are patches of bamboo trees in the courtyard and rooftop. The paintings on the hallway wall and above the bed also contain elements of Chinese painting. I stayed at a room with balcony, and the size of...

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1Thank kgkg
Johnny_Mathis_LC, General Manager at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this review

Dear valued guest, Thank you for choosing Twelve at Hengshan, A Luxury Collection Hotel, Shanghai and sharing with us your comment. We feel happy that you are satisfied with hotel rooms, services and location, also give us suggestions. We will promote the F&B quality and look forward to welcoming you in the not too distant future to discover more of...

Durham, North Carolina
Reviewed 19 October 2016

Twelve at Hengshan is located in a nice and quiet area but also convenient to everywhere in Puxi in Shanghai. Excellent design and you will love the garden. I haven't been back for a while but the property is very well maintained and exceeds my expectation. As an SPG Gold and FHR program, I was offered a larger room with...

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1Thank richardcjy
Johnny_Mathis_LC, General Manager at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this review

Dear valued guest, Thank you for choosing Twelve at Hengshan, A Luxury Collection Hotel, Shanghai and spending your precious time sharing us your comment. We feel happy that you are satisfied with hotel rooms, services and location, also give us so nice review. Look forward to welcoming you in the not too distant future to discover more of us. Yours...

Asia
Reviewed 16 October 2016 via mobile

Location- is nice it's not near Xintiandi but it's near a bunch of bars and restaurants Hotel- the deco is nice the rooms are soso compared to the lobby Rooms- it's ok the room has carpet so the room has a moldy smell. The hotel has free car parking which is nice. No SPG loyalty so for anyone looking for...

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Thank Boyde Thomas S
Johnny_Mathis_LC, General Manager at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this review

Dear valued customer, Thank you for your comments with some details of your stay at Twelve at Hengshan. I am glad to hear that you are satisfied with hotel location and decoration. Also, please accept our apologies for the problems which caused your dissatisfaction. I have shared your suggestions with each department to enhance the training of the team member...

Saint Louis, Missouri
Reviewed 13 October 2016

Stayed here in March 2016. The property was beautiful. Check in was a breeze, the gentleman checking me in was very nice and helpful. My room was amazing. I stayed for 4 days and the hotel was very quite, there was never really busy. I did not visit the buffet or pool because this was my first time in China...

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Thank WilhelminaHarker
Johnny_Mathis_LC, General Manager at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this review

Dear valued guest, Welcome to China and welcome to Twelve at Hengshan, The Luxury Collection Hotel, Shanghai! Thanks so much for your comments with some details of your stay with us, we feel so proud that the hotel made deep impression on you and glad to see nice remarks about hotel service, amenities, as well as food. I will surely...

California
Reviewed 5 October 2016

Came for a week for a business trip to China. No idea if better hotels can be found for the price in Shanghai, but I was very satisfied. Good central location right on the Line 1 metro so it's easy to get around town. Room was super comfortable, and more luxurious than I expected. The pool is great too, and...

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Thank sukhoi_584th
Johnny_Mathis_LC, General Manager at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this review

Dear valued guest, Thanks so much for your stay and sharing us your comment regarding the stay, we really appreciate your kind remarks. We feel happy that you are satisfied with hotel location, rooms and swimming pool. Hotel staff is willing to provide services for your any requirment. Look forward to welcoming you in the not too distant future to...

Sleepy Hollow, New York
Reviewed 23 September 2016 via mobile

I love this hotel after staying for years at the Westin Bund. This hotel has all of the trappings of a boutique hotel in a great location in the French Concession, Xuhui District of Shanghai. Easy walk to so many great restaurants in a very safe area just outside CBD near many embassies. I would recommend this location to everyone....

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Thank GDHotROAD
Johnny_Mathis_LC, General Manager at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this review

Dear valued customer, Thank you for choosing Twelve at Hengshan, A Luxury Collection Hotel, Shanghai and spending your precious time sharing us your comment. I am so delighted to notice your satisfaction with our hotel location and services. Your suggestion on concierge manages will surely be considered, and action will be taken shortly. Look forward your coming back and stay...

Gold Coast, Australia
Reviewed 21 September 2016 via mobile

We stayed here for 5 nights on a recent visit to Shanghai and was very impressed. The location in the French Concession is well located with plenty of good dining and drinking options close by. My Starwood level was recognized and we were given an upgrade. The rooms are. Eric clean and spacious. Whilst there is no "Starwood Lounge" as...

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Thank Argy39
Johnny_Mathis_LC, General Manager at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this review

Dear valued guest, Thanks so much for your stay and sharing us your comment regarding the stay, we really appreciate your kind remarks. We feel happy that you are satisfied with hotel rooms, services, food and location. Look forward to welcoming you in the not too distant future to discover more of us. Yours sincerely Johnny Mathis General Manager

Kuala Lumpur
Reviewed 15 September 2016 via mobile

On arrival you are pretty much disoriented. Walking through the entrance there is no sense of arrival. More like hey now try to find the reception. If there would be plenty staff around telling you what to do, where to go, then fine. But there wasn't. At check in they could not find my Agoda booking. My office girl somehow...

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Thank LarryKL
Johnny_Mathis_LC, General Manager at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this review

Dear Larry, Thanks so much for your stay and sharing us your comment regarding the stay. We feel so sorry it took some time to check your booking information which made you wait for a long time, please accept our apologies for the inconvenience caused. At the same time, we will enhance the training of the team member for overall...

San Francisco, CA
Reviewed 10 September 2016

Having stayed at the Twelve at Hengshan a few years before, I was looking forward to a return visit given it's excellent location in the French Concession and serene hotel environment. Some of the recent reviews had me a little wary, but all in all we had a comfortable stay and I can still recommend the hotel. Arriving at 8...

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Thank Aram K
Johnny_Mathis_LC, General Manager at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this review

Dear valued guest, Highly appreciated for your staying at Twelve at Hengshan, A Luxury Collection Hotel, Shanghai! We really appreciate your kind remarks and for taking the time to review us on the Trip Advisor. We are really regrettable for the issue that you mentioned about gym services. We have shared your suggestion and the staff training will be improved...

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Staying in Former French Concession

Neighbourhood Profile
Former French Concession
While there are technical borders to the area formerly governed by the French in Shanghai, the "French Concession" of today is an amorphous neighborhood that is a favorite of the city's foreign residents. While it is mostly within the Xuhui district, residents will sometimes include parts of Jing'an and Luwan in their mental maps of the Former French Concession. The area seems frozen in time, characterized by quiet, tree-lined avenues, French-style villas, interesting boutiques, lively bars and quaint cafes that are not typical of China. All of these mix and mingle with local life as Chinese markets and lanehouse communities are peppered throughout. Denizens of the Former French Concession can spectate a mahjong game on the street or get their bike checked at a tiny bike repair store on the way to their refurbished apartment tucked away among Chinese family homes.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Spa
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Restaurant
  • Bar/Lounge
Room types
  • Family Rooms
  • Suites
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Airport Transportation
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located in vibrant Shanghai’s cosmopolitan area, Twelve at Hengshan is surrounded by restaurants, cafés, boutiques, galleries, and restored art-deco buildings. Experience a haven of urban chic on the renowned tree-lined Hengshan Road. Traditional Chinese hospitality melds with contemporary amenities. Work out in our state-of-the-art health club, enjoy a refreshing swim in the heated indoor pool, be pampered in the spa, and savor authentic Cantonese and Western cuisines. ... more   less 

Additional Information about Twelve at Hengshan, a Luxury Collection Hotel, Shanghai

Address: 12 Hengshan Road, Xuhui District, Shanghai 200031, China
Region: China > Shanghai Region > Shanghai > Former French Concession , Hengshan Road
Price Range: $281 - $508 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Twelve at Hengshan, a Luxury Collection Hotel, Shanghai 5*
Number of rooms: 171
Reservation Options:
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Hotel Style:
#29 Spa Hotel in Shanghai
#35 Family Hotel in Shanghai
#38 Business Hotel in Shanghai
#40 Luxury Hotel in Shanghai
#55 Romantic Hotel in Shanghai
#176 Best Value Hotel in Shanghai
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Questions & Answers

Here's what travellers have asked, with answers from Twelve at Hengshan, a Luxury Collection Hotel, Shanghai staff and other travellers.
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london
3 months ago
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Questions? Get answers from Twelve at Hengshan, a Luxury Collection Hotel, Shanghai staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms with view on courtyard”
martinvandam_63, 13 Apr 2017 | Read review
“try to get a room overlooking the courtyard”
timoc11, 30 Mar 2017 | Read review
“Room facing inner garden at higher floor with balcony”
shooinc, 20 Feb 2017 | Read review
“rooms with view inside , the hotel is oval , and on a very busy road , my room had a niv=ce view on a garden and no noise fro the road”
amielavi, 17 Dec 2016 | Read review
“The RMB 1800 rooms with Breakfast seem to be a great compromise value wise.”
anantshiv, 7 Dec 2016 | Read review
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