Payments made by partners impact the order of prices displayed. Room types may vary.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
Cheaper
Average
Higher
About
4.5
#88 of 2,581 hotels in Shanghai
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Crowning the prestigious 88-storey Jin Mao Tower, the hotel begins on the 53rd floor and rises to the 87th floor. The 555-room Grand Hyatt Shanghai is located in the centre of Lujiazui, Pudong’s business and financial area. As Hyatt International’s flagship property in China, Grand Hyatt Shanghai caters to the international business traveller by offering a style of service and range of facilities that are second to none.Jin Mao Tower was developed by China Jin Mao Group Co. Ltd, and designed by world-renowned architects, Skidmore, Owings and Merrill of Chicago, and soars to a height of 420.5 metres (1,380 feet). The most dramatic architectural feature of the tower is a 33-storey atrium inside Grand Hyatt Shanghai, starting on the 56th floor. The interior design of the hotel is by Bilkey Llinas Consulting of Palm Beach, Florida.Featuring contemporary art deco touches combined with traditional Chinese imagery, the guestrooms are spacious and all have stunning views of Shanghai. All guestrooms have complimentary broadband and wireless Internet access, CAT 5 high-speed modem computer dataports, two-line telephones and a voicemail message system. The oversized bathrooms are appointed with separate baths and showers, feature high-tech shower-towers with three shower heads and have heated mirrors in the shower cubicle (convenient for shaving while you shower), clear glass sinks and double-sided wardrobes. The hotel has seventeen Grand Suites, seventeen Grand Riverview Suites, eight Diplomat Suites, two Presidential Suites and one Chairman Suite. Exclusive Grand Club accommodation is provided at the top of the hotel, ideal for business travellers seeking an even higher level of personalised service. An all-day concierge is provided to guests that can also enjoy complimentary continental breakfast, evening cocktails served with deluxe hors d’oeurves and coffee and tea in the comfort of the private two-storey Bund View Grand Club Lounge. An executive boardroom is available for Grand Club guests.Located on lobby level 54, Grand Hyatt Shanghai’s Business Centre provides a full range of office equipment and confidential secretarial services, such as translation, printing and parcel wrapping. Business cards can also be printed and delivered. The Business Centre also offers private work areas for rental on an hourly or daily basis and a conference room seating up to ten people. To allow for differences in international time zones, the Business Centre is open 24 hours a day, seven days a week.To wind down after a day of hectic business dealings, the business traveller can appreciate Grand Hyatt’s fitness and recreational facilities that are located on level 57, namely Club Oasis. In addition to comprehensive health club facilities and spa treatments, guests can enjoy swimming in the sky pool while enjoying the breathtaking panorama of the Shanghai skyline.Grand Hyatt Shanghai offers the business traveller an extensive selection of restaurants and bars to enjoy and entertain in. Facilities include Canton restaurant, ON56 (a collection of eateries on level 56 featuring Kobachi Japanese restaurant; Cucina, an Italian restaurant serving brick-oven pizzas; The Grill, offering the freshest seafood and succulent prime-grade meats; Patio, a lounge at the base of the 33-storey atrium; and Wine Bar, offering the most extensive wine selection in town). Grand Hyatt Shanghai is also home to the Sky Lounge Cloud9, a favourite for night owls on the 87th floor; Piano Bar located on level 53 of the Jin Mao Tower, offering breathtaking views of the city; Grand Café, a 24-hour restaurant with buffets; Food Live, a food court with five Asian and Western counters and a casual Chinese restaurant; and Club Jin Mao located on the 86th floor. Club Jin Mao is Shanghai’s most prestigious Shanghainese restaurant and offers the finest facilities for entertaining and relaxation. It's exquisite and authentic cuisine and highly personalised services are available to the public. The hotel’s extensive event and conference facilities include the Grand Ballroom for 1,200 people, the Crystal Ballroom for 750 people and thirteen separate meeting rooms. State-of-the-art multimedia and video conferencing are also available.Located in the prosperous Pudong business district, Grand Hyatt Shanghai is just ten minutes from The Bund, the city’s famous waterfront showcasing turn-of-the-century architectural masterpieces and the Yu Yuan Garden. Shanghai Hong Qiao International Airport is a 30-minute drive and Grand Hyatt Shanghai is the closest five-star hotel from Pudong International Airport, approximately 45 minutes away.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Bay View
River View
Languages Spoken
English, Chinese
Location
88 Century Avenue Jin Mao Tower, Pudong New District, Shanghai 200121 China
Name/address in local language
Grand Hyatt Shanghai
4,044 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
This summary was created by AI, based on recent reviews.
Powered by AI
The Grand Hyatt Shanghai presents a mixed bag of experiences according to guest reviews. While the central location and stunning views stand out as highlights, garnering appreciation for their convenience and beauty, guests have called out issues with service inconsistency and maintenance. Rooms are generally seen as clean and comfortable, yet some travelers report outdated decor and neglect.
The value proposition of the hotel often comes under fire, with visitors pointing out unexpected charges and underwhelming dining options. Despite these criticisms, the atmosphere is often described as welcoming, with a homely vibe.
Location
Convenient
Atmosphere
Welcoming
Rooms
Neglected
Value
Expensive
Cleanliness
Pristine
Service
Inconsistent
Amenities
Underwhelming
Was this helpful?
Tripadvisor is not responsible for this summary or the opinions in it. For more information, please read the traveller reviews and learn more about how the site works.
A compliment for the staff, be it taking care of my extra luggage, the check-in, the restaurant or the concierge helping with the taxi booking and online payment, they all gave me the feeling they cared about my stay. The location of the hotel is convenient and you get great views from the high floors. My room upgrade to a suite was a nice touch, unfortunately when on a tight business travel schedule, you don't get to enjoy it that much. Dinner in the Japanese restaurant Kobachi was of good quality and again the staff was doing their job well. The only slightly negative comment I have is about the evening coffees and tea we had a the Patio, where there were some communication issues and the seemingly limited availability of teas.
Read more
Date of stay: January 2020
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gao Ivy, 其他 at Grand Hyatt Shanghai
Responded 22 Oct 2024
Dear valued guest, thank you for choosing Grand Hyatt Shanghai. Thank you for your affirmation of Grand Hyatt Hotel as a whole, and we hope that every guest can enjoy an excellent stay experience. Welcome to Grand Hyatt Shanghai at any time and look forward to serving you again soon! Sincerely yours, Grand Hyatt Shanghai
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed two days in Grand Hyatt Shanghai (金茂君悦酒店）to unwind and take care some business after two weeks quarantine flying from SF to Shanghai. Grand Hyatt is my goto place in Shanghai stayed there every time visiting, it is one of the first skyscrapers in Shanghai, offers most central location in Pudong, best view and most all around services with reasonable prices. Newer skyscrapers like Shanghai tower is barely open for business and Park Hyatt is much more pricier. The staff is as friendly as can be during pandemic, while following the safety rules. I never felt being monitored or restricted during stay free to visit restaurant, bar, gym and shopping centers as long as you carry quarantine proof and PCR report w you. I enjoyed the gym, spa and highly recommend Patio cafe on 56th floor with live music and fantastic view of the golden atrium. For people have been under lockdown for over a year, this is quite a luxury and enjoyment. I also would like to praise Gustav who went out of the way to arrange my trip to my hometown Hangzhou. He used his own app to reserve ride for me and even paid in advance for my trip. Always enjoyable stay and hope to come back soon!
Read more
Date of stay: March 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from He Zoe, 其他 at Grand Hyatt Shanghai
Responded 31 Mar 2021
Dear Guest, Warm greetings from Grand Hyatt Shanghai. Thank you for taking the time to post your feedback on TripAdvisor and we truly appreciate the comments you have shared with us. I was pleased to hear that you had enjoyed your stay with us and will share your comments with our team. We thank you once again for taking the time to share your feedback with us and look forward to welcoming you back to the hotel in the not too distant future. Please do not hesitate to contact me should you require any further assistance.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
A few weeks ago, we enjoyed a short stay at the GH in Shanghai as a family. It was one of my husband’s favorites for business travel and at the time, it was the highest hotel in the world.
While no longer the highest, it is still very impressive, occupying the higher floors of the jinmao tower in Shanghai.
As a globalist, we were upgraded to a large suite on the 84th floor (highest floor is 85). Our son’s rollaway bed was in the living room and he was afforded the best view in the house, particularly during the light show. The room finishes are a bit dated but it was extremely well maintained with a super comfy bed (my highest priority!)
The service in the lounge was fabulous. My son found a new love for xiao long bao and the sous chef was personally delivering them to him! The chicken satay and other dishes were also delicious. We made dinner of it and enjoyed the light show from the lounge.
Breakfast was also great in the lounge and they even allowed us to stay after check out and grab a few things to eat as we had a late flight to HK. Seriously great service all the way through.
We really liked swimming in the pool on the 57th floor too. What a view. Highly recommend this property and would no doubt stay here again if we had a return visit to Shanghai!
Read more
Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GrandHyattShanghai, Manager at Grand Hyatt Shanghai
Responded 9 Feb 2020
Dear Guest, Warm greetings from Grand Hyatt Shanghai! Thank you for taking the time to post your feedback on TripAdvisor and we truly appreciate the comments you have shared with us. We are pleased to hear that you had enjoyed your stay with us and appreciate your comments on great view, room amenities and professional service we provide. Thank you again for your appreciation on our hotel, and all of your affirmation is the greatest encouragement to us. Look forward to welcoming you and your family back to the hotel in the not too distant future. Best regards, Grand Hyatt Shanghai
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
These reviews are machine translated from their original language. Show machine translations?
Four nights on a business trip in this establishment.
The hotel is characterized by its spectacular location in the Jin Mao Tower, which was the tallest building in China for a while. The rooms are located above the 54th floor and offer a truly impressive view of Shanghai with floor-to-ceiling windows.
However, the interior of the Grand Hyatt probably dates back to the year the Jin Mao Tower was completed, which Wikipedia states as 1998. Despite being in excellent condition, the entire decor no longer seems contemporary at all. In my opinion, the hotel urgently needs to be completely renovated and completely refurbished in order to continue to live up to its own claim as a five-star luxury accommodation.
My room on the 65th floor was extremely spacious and furnished with a very comfortable wide bed with good pillows, separate seating and desk. Spacious wardrobe that is accessible from both the room and the bathroom - a very practical solution. Things like kettles and irons have been thought of. Bottles of drinking water are available in sufficient numbers.
The bathroom is also very spacious with a bathtub and separate shower as well as a slightly separated toilet. I was impressed by the numerous storage options at the sink. Pleasantly fluffy towels.
Unfortunately, I was very disappointed with the breakfast. It is served in a poorly structured, uncomfortable area on the 56th floor, where there is a constant high level of noise. Tables and chairs show clear signs of wear, the paper placemats on the tables look cheap, dishes and cutlery are of very basic quality and have obviously been in use for a long time. The cleanliness could be better, especially the floor was not really clean when I visited. The range of food is extensive in both the "Western" and Chinese areas; however, the presentation is not very appealing to the European eye. Overall, I felt more like I was in a factory canteen than in the breakfast room of a luxury hotel.
The staff are very helpful, but (probably due to their rather limited English skills) they are not as active in approaching guests as you would expect in a 5-star hotel.
Read more
Date of stay: October 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is located in the heart of Shanghai with many places of interest within walking distance on the sky walk without ever having cross any street. The hotel lobby is cosy and has a wonderful view over the city. The rooms are spacious and well laid out. Bed is comfortable. The bathroom is huge. Lighting and curtains are all controlled by a panel on each side of the bed which makes things more convents. Electric outlets are for multi standards so, you will not have issues using them where-ever you come from. The rooms are also equipped with USB chargers. The free internet is fast and reliable. We were impressed and happy.
Read more
Review collected in partnership with Hyatt Hotels
Date of stay: December 2019
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gao Ivy, 其他 at Grand Hyatt Shanghai
Responded 22 Oct 2024
Dear valued guest, thank you for choosing Grand Hyatt Shanghai. Thank you for your affirmation of Grand Hyatt Hotel as a whole, and we hope that every guest can enjoy an excellent stay experience. Welcome to Grand Hyatt Shanghai at any time and look forward to serving you again soon! Sincerely yours, Grand Hyatt Shanghai
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I called two weeks in advance, letting them know that I would like a room with a great view, as it was important to me. I followed-up on the morning of, telling them I would be arriving later (6pm) and would like them to keep a room with a good view for me when I got there. So, when I got there, yes, there was a room with a nice view, but it smelled like a cigarette factory. I asked to be moved, and was, to a room with a less-quality view (but without the Marlboro Man as my roommate). So again, I asked to be moved, and this time was returned to another room with olfactory hues of tobacco. Truth is, I don't have time for trifle nonsense like this, but of course, it being China, they deflected responsibility, saying it was "busy", "summer", "excuse, excuse, excuse". That's why I called ahead. Twice.
It still remains the Grand Hyatt, and it still remains Shanghai, but it felt more like a Best Western in Times Square, with the hording of guests in and out, with little attention paid to what I expect from a 5-Star Hotel.
Read more
Date of stay: August 2020
Value
Cleanliness
Service
Room Tip:Get a "Bund" View
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from He Zoe, 其他 at Grand Hyatt Shanghai
Responded 18 Aug 2020
Dear Guest, Warm greetings from Grand Hyatt Shanghai. Thank you very much for taking your precious time to share your experience following your recent stay at Grand Hyatt Shanghai. We have well noted your comments on the services and the disappointing experience at the hotel facilities. Please accept my sincere apologies for any inconvenience this may have caused you. I would like to assure you that we constantly strive to achieve the highest level of service and I truly regret that we fell short of our goal with you. In relation to your feedback, kindly be advised that I have shared your comments with our relevant department managers to work towards the better quality of service to ensure that valued guests such as yourself have the best experience at all times. We thank you once again for taking the time to provide us with your invaluable feedback as this is the only way for us to improve our services. I hope that despite the issues, we will have the pleasure to welcome you back to Grand Hyatt Shanghai in the near future. Please do not hesitate to contact me if I may be of any further assistance.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed in the Pearl Tower room, and the views were unbeatable. Check-in was okay and required a security deposit of ¥1000. Even though the property is quite old, the interior shows no sign of wear and tear, only the room windows had visible dirt on the outside. The room had all your essentials and did have disposable toiletries; additional items can be requested. We didn't have any issues with the air conditioning or appliances within the room, as everything worked well.
The gym was my favorite facility with a good amount of equipment; pictures may depict it as being quite small, but it's actually spaced well with great views of Lujiazui. The pool, on the other hand, looked decent, but as most Chinese hotels require you to wear swimming caps,.
The buffet breakfast spread, although decent, wasn't anything special; recommend having it for a day or two, but nothing more. The location is on the high end of Shanghai, but you can find decently priced restaurants within basement food courts in the building as well as neighboring Financial Tower and Shanghai Tower. Metro is 15 minutes walk away, and so is the Huangpu River promenade. Would recommend and re-stay.
Date of stay: September 2024Trip type: Travelled as a couple
Room Tip:Recommend paying extra for the Oriental Pearl view rooms
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jiang Grace, 销售 at Grand Hyatt Shanghai
Responded 2 Oct 2024
Dear Guest, Thank you for staying at Grand Hyatt Shanghai and sharing your feedback. We're glad you enjoyed the Pearl Tower room views and our gym facility. We apologize for the dirt on your room windows and will take action to address this. Regarding the buffet breakfast, we appreciate your suggestion and will continue to improve. We're pleased you found our location convenient, with various dining options nearby. Thank you once again for your stay, and we look forward to welcoming you back to the Grand Hyatt Shanghai in the future. Warmest regards, The Grand Hyatt Shanghai Team
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Being a Hyatt Globalist member, I ever stayed at numerous Hyatt hotels including Shanghai. Every year end I always take my family to stay at a Hyatt hotel and this time decided to try Grand Hyatt. When making the room booking I specifically asked the Hyatt hotline staff to make special arrangment for our marriage anniversary.
During our stay we got upgraded to a suite room even though it's not the best river view room, and the bed had some rose decoration. But surprising, we were never given anything complimentary like fruits, or a bottle of wine. In comparison with our previous stays at Park Hyatt or Hyatt on the Bund, these two hotels were given us the best view suites and a bottle of wine/fruits.
The next day when checking out, I told the hotel staff how disappointed I felt that there was no special arrangment for us, and the hotel staff at the lounge just told us the best he could do was to offer a a river view suite in our next stay. I doubted if I want to stay at this hotel again
Read more
Date of stay: December 2019
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GrandHyattShanghai, Manager at Grand Hyatt Shanghai
Responded 12 Jan 2020
Dear Guest, Thank you for posting your review about your stay with us. Please accept our sincere apologies for any disappointment this may have caused you. We have well noted your comments, and shared with relevant department to work towards the better quality of service. We will keep developing our service to ensure that valued guests such as yourself have the best experience at all times. We thank you once again for taking the time to provide us with your invaluable feedback so that we can further improve our service. Meanwhile, we hope to have the opportunity to reinstate your confidence in our service delivery and look forward to welcoming you back again. Best regards, Grand Hyatt Shanghai
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A suite upgrade cost me 100 RMB (about $15 USD). I ended up with an amazing room with all amenities, walk-in closet and even extravagant luxuaries such as toilet seat that auto rises as I enter the spacious commode, electric sheers and dark blinds and so much more. Lounge access actually saved me money in the long run with drinks and all meals delicious. I was on the 75th floor. It was designated city view, which it was, but there is still plenty of river to see as it curves around Pudong. And, the nearby world-class skyscrapers were like an arms length away from my window. I almost spent my vacation in my room, the lounge, and restaurants. Everything was first rate. And, everything you hear of the view from the lobby, atrium, and upper floor restaurants and lounge is true. Breath-taking, even for former Hong Kong expat used to living in the sky.
Read more
Review collected in partnership with Hyatt Hotels
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gao Ivy, 其他 at Grand Hyatt Shanghai
Responded 22 Oct 2024
Dear valued guest, thank you for choosing Grand Hyatt Shanghai. Thank you for your affirmation of Grand Hyatt Hotel as a whole, and we hope that every guest can enjoy an excellent stay experience. Welcome to Grand Hyatt Shanghai at any time and look forward to serving you again soon! Sincerely yours, Grand Hyatt Shanghai
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I am Globalist, I booked a room for my friend as guest of honor so she could enjoy free breakfast. She checked in on 12/08/2023, check out on 12/09/23.
On 12/09/23 morning, she was going to get her breakfast, they told her that she had to pay for it. She messaged me from Wechat after she asked. I then told her to go to the front desk to ask again and she did. I even told her to say this : “It is a guest of honor booking so I should have free breakfast“. She asked the lady at the front desk (That was China time 12/09/2023 at around 8:20 am), The front desk lady told her that it was not marked as a guest of honor reservation.
Then I called the globalist line for 40 mins to ask for help while she was in the hotel lobby waiting for me to get back to her. In the end the person from the globalist line told me to have her go ahead to have breakfast and Hyatt would reimburse the cost.
Now World of Hyatt My Hyatt Concierge contacted the hotel managers, they do not want to pay back the cost that my friend has paid, they lied about they had told my friend about breakfast at Club Lounge at check in. If they told her on 12/08/2023, why would she ask again and again on 12/09/23 and the lady at front desk even said the booking was not marked as guest of honor.
How could the two managers know that the front desk people had said to her or had not said to her? My friend and I could not believe why they lied. I would like to know if they could check their front desk security camera to go back to see what the front desk people had said to my friend. It is very unacceptable. Did the two managers work hard to find out with whoever checked her in and checked her out? Whoever at 12/09/2023 at around 8:20 am told her that the guest of honor was not marked on the reservation?
The two managers lied! They just wanted to say that they did nothing wrong, very sad!! I am in shock! Because no one told her about the Club lounge so she did not know where to have breakfast, she had breakfast at the wrong location and not the Club and the hotel managers lied about they told my friend she would be charged because she had breakfast in the wrong location and not the Club at check out. It was not much money she has spent. But again no one had told her Club lounge at check in and check out and the lady even told her the booking was not guest of honor.
A good hotel managers should not have lied about things like that because they wanted to cover their mistakes.
Read more
Date of stay: December 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from manni gao, 其他 at Grand Hyatt Shanghai
Responded 24 Dec 2023
Dear Guest, Warm greetings from Grand Hyatt Shanghai. Thank you very much for taking your precious time to review our hotel following your recent stay at Grand Hyatt Shanghai. We would like to apologize for your feedback on the hotel's services. If it is convenient for you, could you please provide us with the information about your stay so that we can pass it on to the relevant departments for further improvement and improvement? I would like to assure you that we constantly strive to achieve the highest level of service and I truly regret that we fell short of our goal with you. In relation to your feedback, kindly be advised that I have shared your comments with our relevant department managers to work towards the better quality of service to ensure that valued guests such as yourself have the best experience at all times. We thank you once again for taking the time to provide us with your invaluable feedback as this is the only way for us to improve our services. I hope that despite the issues, we will have the pleasure to welcome you back to Grand Hyatt Shanghai in the near future. Sincerely yours, Grand Hyatt Shanghai
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Yes. But seems like most of them are uncomfortable or forgets about how to interact with foreign tourists perhaps due to the 3 years of lock down. This is based on stay in January. Maybe now the staff is more used to it after few months of opening.
There are more places to choose from in the Shanghai area.
PRICE RANGE
AU$263 - AU$320 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
上海金茂君悦大酒店, grand hyatt shanghai hotel shanghai, shanghai grand hyatt, hyatt shanghai, shanghai hyatt
LOCATION
ChinaShanghai RegionShanghaiLujiazui / Pudong
NUMBER OF ROOMS
548
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
