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The Portman Ritz-Carlton, Shanghai

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Room & Suite (226)
Dining (56)
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Overview
  • Excellent56%
  • Very good29%
  • Average10%
  • Poor3%
  • Terrible2%
Travellers talk about
“club level”(55 reviews)
“din tai fung”(16 reviews)
“hotel complex”(13 reviews)
Free Wifi
Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
5 Star Hotel
All hotel details
Offers from The Portman Ritz-Carlton, Shanghai
Special Offer: Member Rates
Hotel packages
Contact Info
Name/address in local language
Offers from The Portman Ritz-Carlton, Shanghai
Special Offer: Member Rates
Hotel packages
Rooms
30 Apr.1 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,935)
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703
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641 - 645 of 1,275 reviews
Reviewed 22 November 2015 via mobile

When I first arrived in Shanghai some nine years ago The Portman lauded itself over all the other hotels in town. It was the go to place for brunch and had the original Element Fresh amongst the concessions. And a Tony and Guy. Our last...More

1  Thank WorldtravellersPlus
Response from Derekaflint, General Manager at The Portman Ritz-Carlton, ShanghaiResponded 24 November 2015

Dear WorldtravellersPlus, Thank you for taking the time to provide us with feedback regarding your most recent visit. It is disappointing to know you were not completely happy with your stay and that we did not meet your expectations. Please know that your satisfaction is...More

Reviewed 21 November 2015 via mobile

This hotel was our first stop on our visit to China. All pre-conceived notions quickly disappeared as we experienced this elegant hotel on a most glamorous street. The shops along Nanjing Road include all the high fashion designers and international jewelers. Nothing of the quaint,...More

Thank virginia70
Response from Evan W, Manager at The Portman Ritz-Carlton, ShanghaiResponded 26 November 2015

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies...More

Reviewed 17 November 2015

We stayed here for 2 nights as the beginning of our Viking River Cruise on the Yangtze. After checking in, I was impressed with our room. The wifi worked great, although China bans Facebook, Google and Youtube, and the wall outlets are already for any...More

1  Thank Evan Z
Response from Evan W, Manager at The Portman Ritz-Carlton, ShanghaiResponded 26 November 2015

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies...More

Reviewed 9 November 2015

I stayed at the Portman Ritz Carlton two weeks ago and several times in the last 2 years. The hotel has a great vibe and feels very welcoming. The staff are outstanding and very attentive. Rooms are nicely furnished, spacious and impeccably clean. Although the...More

Thank RamaM
Response from Evan W, Manager at The Portman Ritz-Carlton, ShanghaiResponded 14 November 2015

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies...More

Reviewed 8 November 2015

Good location, a little old but acceptable. The key point is the service is not as good as expected, esp. the staff of Front Office is really let me down. Anyway, it is still one of top luxury hotel in Shanghai.More

Thank gf0118
Response from Evan W, Manager at The Portman Ritz-Carlton, ShanghaiResponded 14 November 2015

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet (WiFi)
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Heated pool
Indoor pool
Details
Price range
USD 155 - USD 451 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#21 Romantic Hotel in Shanghai
#28 Spa Hotel in Shanghai
#40 Luxury Hotel in Shanghai
#58 Business Hotel in Shanghai
#520 Best Value Hotel in Shanghai
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 155 - USD 451 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#21 Romantic Hotel in Shanghai
#28 Spa Hotel in Shanghai
#40 Luxury Hotel in Shanghai
#58 Business Hotel in Shanghai
#520 Best Value Hotel in Shanghai
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (721)
Room & Suite (226)
Dining (56)
Pool & Beach (10)
Business Centre & Event Rooms (8)
Nearby
Jing'an
The heart of this neighborhood is the Jing'an Temple,
while the main artery of excitement and entertainment
is West Nanjing Road. Close to the Former French
Concession, the area has a similar draw for foreign
residents but displays a more commercial character.
Large, flashy malls, luxe residential high-rises and
trendy nightlife areas can be found along West Nanjing
Road, but areas off the busy street have the same
...More
Questions & Answers
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isme_linSS
26 December 2017|
AnswerShow all 4 answers
Response from D0rindaW | Reviewed this property |
You get points for staying but we didn’t get executive lounge access. You should double check with your Ritz or Marriott reservations line in case anything has changed.
1
Vote
isme_linSS
26 December 2017|
AnswerShow all 5 answers
Response from safoura-ari | Reviewed this property |
With the same status (gold members) as we are, the hotel upgrade our room to a beautiful suite but no access to the club lounge.
1
Vote
EuroAsiaJetter
13 October 2017|
AnswerShow all 5 answers
Response from Robertsonland | Reviewed this property |
I wasn't charged a security deposit. They did authorize the card for the stay but didn't charge until I checked out.
1
Vote
Room Tips
"Choose a club level room"
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"Watch out for water pressure on higher floors!"
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"Best location, quiet room."
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"Go for the executive floors - use of the lounge is well worth it"
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