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The Portman Ritz-Carlton, Shanghai

Booking.comUSD 183*
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#51 of 4,998 Hotels in Shanghai
Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
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The Portman Ritz-Carlton, Shanghai
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1,481 Reviews from our TripAdvisor Community

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There are newer reviews for The Portman Ritz-Carlton, Shanghai
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Showing 966: English reviews
Buch in Tirol, Austria
Reviewed 14 July 2013

From the beginning we enjoyed the stay! Everthing was perfect. From check in to check out be ge the best treatment. Staff is very friendly and polite . Very good qualify staff! This was my 2nd stay in Ritz carlton. First was Vienna /Austria and now Shanghai

Thank 140Andrea1966
Reviewed 12 July 2013

Ok, first there is a funky smell as you enter each room. You either get use to it or it goes away after a while. The hotel is beautiful and the beds are very comfortable. The linens are divine. The shower was way above expectations. The amenities in the bathroom are much better quality than at home in the Ritz-Carlton....

Thank Chouette222
London, United Kingdom
Reviewed 8 July 2013

My wife has high standards, and the Ritz Carlton met them. It is clearly a very well run hotel, with efficient staff, possibly not as engaging as other reviewers have described- personally, I found the service staff near the lifts doubling as security a little too 'present.' Try the buffet, one of the best I have experienced, and though Western...

Thank Kevin O
Reviewed 6 July 2013

Even though The Portman Ritz-Carlton Shanghai is not located on the Bund, we loved the location. We walked everywhere from this hotel. We also liked the convenience of an ATM and a small upscale grocery store for water and snacks that were a one-minute walk from the entrance. A Starbucks was close by for a fix. We also bought tickets...

1Thank Susan L
Alvin J, Front of House Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

Thanks for sharing your experience on TripAdvisor, and I am very excited to learn that you are passionate about our hotel because of professional attitude and caring service. We will continuously improve and innovate the Ritz-Carlton experience, and I look forward to welcoming you back soon.

New York, NY
Reviewed 5 July 2013

Great hotel, can't fault them for a thing. Its just that Shanghai has so many cheaper options that are equally good. Breakfast was quite good, many options. Rooms were big and the beds were comfortable.

Thank easyman1211
Reviewed 5 July 2013

Stayed here for 5 nights on business. Excellent service from staff and rooms pleasant, clean and tidy. In a hot humid city nice to have a decent shower too. Easy fir taxi drivers to find too. Recommendation for food outside of hotel would be Franck a French restaurant with excellent food, but hotel more than adequate, just after a few...

Thank rumpole1972
Hong Kong
Reviewed 2 July 2013

This is my first time in the hotel, and I must say it is a great hotel for business. Convenient location, large and clean rooms, with all the amenities you will expect from a 5* hotel. What sets this hotel apart from the rest is the highly personalized service. Get this- I arrive at the hotel, as soon as I...

Thank Lin777
Alvin J, Front of House Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

Thank you for choosing us for your recent stay and I am extremely proud to read your comments regarding our personalized, friendly and sincere service; which is key to our company. I look forward to welcoming you back.

Davidsonville, Maryland
Reviewed 30 June 2013

I've stayed at this Ritz Carlton 2 times and while the service and rooms are fine, the hotel is kind of dated. To enter the hotel, you have to walk through a drive-way area that looks kind of like a parking garage - its covered in concrete and full of cars and taxis idling. Once you get through the smog-filled...

Thank Danielle C
Hong Kong, China
Reviewed 27 June 2013

You can't go wrong with a Ritz Carlton - large room, comfortable bed, excellent service. The best thing about the hotel though is the fact that it has many shops and restaurants around it - not within the hotel, but you don't even have to leave the hotel's compound. So go for dim sum at Dim Tai Fung and breakfast...

Thank ckatsuya
Paris, France
Reviewed 24 June 2013

excellent hotel , well located , very nice rooms , great bathroom with shower and bathtob , Asprey amenities ,very clean , I enjoyed a great massage after flying 11 hours from Paris , good food at the buffet restaurant nice decoration

Thank balay29

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07/05/2017 08/05/2017
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Staying in Jing'an

Neighbourhood Profile
The heart of this neighborhood is the Jing'an Temple, while the main artery of excitement and entertainment is West Nanjing Road. Close to the Former French Concession, the area has a similar draw for foreign residents but displays a more commercial character. Large, flashy malls, luxe residential high-rises and trendy nightlife areas can be found along West Nanjing Road, but areas off the busy street have the same quiet cafes and independent boutiques that many people think of as distinctive of the Former French Concession. Jing'an is less encased in amber, though, and it's possible to immerse yourself more fully in the energy of China's most bustling metropolis here.
Explore this neighbourhood


  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Minibar
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Multilingual Staff
  • Babysitting

Additional Information about The Portman Ritz-Carlton, Shanghai

Address: No.1376 Nanjing West Road, Jing'an District, Shanghai 200040, China (Formerly The Portman Ritz-Carlton Shanghai)
Region: China > Shanghai Region > Shanghai > Jing'an
Price Range: $222 - $480 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Portman Ritz-Carlton, Shanghai 5*
Number of rooms: 610
Reservation Options:
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Also Known As:
The Portman Ritz-Carlton Shanghai Hotel Shanghai
Ritz Carlton Shanghai
Portman Ritz Carlton Shanghai
Ritz Shanghai
Shanghai Ritz-Carlton
Hotel Style:
#21 Romantic Hotel in Shanghai
#51 Luxury Hotel in Shanghai
#58 Business Hotel in Shanghai
#165 Best Value Hotel in Shanghai
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Questions & Answers

Here's what travellers have asked, with answers from The Portman Ritz-Carlton, Shanghai staff and other travellers.
12 questions
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Questions? Get answers from The Portman Ritz-Carlton, Shanghai staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a higher floor room which has great city views”
chinaman1997, 16 Apr 2017 | Read review
“Club level, away from lifts (44 FL)”
cbroo, 12 Apr 2017 | Read review
“Higher floor facing towards the centre of the city”
paulellis2017, 9 Apr 2017 | Read review
“3401 was quiet and isolated, no special view”
rbrech, 30 Mar 2017 | Read review
“Make sure to check your room clean before checking in”
kennethmcmullin, 24 Mar 2017 | Read review
5 of 5
USD 183* /night
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TripAdvisorUSD 182
Expedia.comUSD 182
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Prices are for 1 room, 2 adults
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