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The Portman Ritz-Carlton, Shanghai

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Room & Suite (226)
Dining (56)
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Overview
  • Excellent56%
  • Very good29%
  • Average10%
  • Poor3%
  • Terrible2%
Travellers talk about
“club level”(55 reviews)
“din tai fung”(16 reviews)
“hotel complex”(13 reviews)
Name/address in local language
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
5 Star Hotel
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Offers from The Portman Ritz-Carlton, Shanghai
Special Offer: Member Rates
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Offers from The Portman Ritz-Carlton, Shanghai
Special Offer: Member Rates
Hotel packages
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Rooms
30 Apr.1 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,935)
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Traveller rating
703
337
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703
337
150
49
36
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All reviewsclub leveldin tai funghotel complexhigh end shoppingnanjing roadbit datedbusiness tripjing'an templebreakfast buffetexcellent hoteldumplingsfitness centerfrench concessionthe executive loungebusiness hotelsubway stationrc
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621 - 625 of 1,275 reviews
Reviewed 29 January 2016

Very good location, easy to subway station and also shopping mall. And also that was a great service experience when I have dinner in Tables, They quit nice to my kids, served hot milk even we didn't mentation to them. Truly great dinning experience~ ThanksMore

Thank Jessica Z
Response from Evan W, Manager at The Portman Ritz-Carlton, ShanghaiResponded 3 February 2016

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies...More

Reviewed 27 January 2016

Well this is not a real Ritz, before checked in I called the hotel try to apply my certificate for club level, they told me they never heard about this kind of thing and told me to show them when check in. Then I walked...More

5  Thank Xu Y
Response from Evan W, Manager at The Portman Ritz-Carlton, ShanghaiResponded 29 January 2016

Dear Guest Thank you for taking the time to provide us with feedback regarding your recent stay. It is unfortunate to learn that we did not meet your expectations. Please know that your satisfaction is very important to us and would be most grateful for...More

Reviewed 25 January 2016

I stayed at the Ritz in Shanghai for a week and mostly enjoyed my stay. The rooms at the Ritz are nice as expected; however, parts of it feels dated, the decor with lots of old school wood and marble bathrooms and the pool area...More

Thank Keen P
Response from Derekaflint, General Manager at The Portman Ritz-Carlton, ShanghaiResponded 27 January 2016

Dear Keen P, Thank you for taking the time to provide us with feedback regarding your recent stay and I am glad that for the most part you enjoyed your stay. Please know that your satisfaction is very important to us and would be most...More

Reviewed 23 January 2016 via mobile

My second time at this hotel, and will come back! Service is impeccable, breakfast has a great variety, gym is big and with all necessary machines. Rooms are big and bed is comfortable. Really like the beauty products brand, enjoyed the bathrobe and a quiet...More

Thank Bischa
Response from Evan W, Manager at The Portman Ritz-Carlton, ShanghaiResponded 25 January 2016

Dear Guest Thank you for taking the time to provide us with feedback regarding your recent stay. It is unfortunate to learn that we did not meet your expectations. Please know that your satisfaction is very important to us and would be most grateful for...More

Reviewed 22 January 2016 via mobile

The Ritz Portman is located in a great area with lots of high end shopping numerous restaurants and malls and ATMs all in close proximity of the hotel . Reception is hidden to the right past the elevator bank and very busy . The staff...More

Thank JohnFinchPhotography
Response from Evan W, Manager at The Portman Ritz-Carlton, ShanghaiResponded 23 January 2016

Dear Guest Thank you for taking the time to provide us with feedback regarding your recent stay. It is unfortunate to learn that we did not meet your expectations. Please know that your satisfaction is very important to us and would be most grateful for...More

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Best Value Properties in Shanghai, China
See all 5,260 hotels in ShanghaiSee all
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet (WiFi)
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Heated pool
Indoor pool
Details
Price range
USD 155 - USD 451 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#21 Romantic Hotel in Shanghai
#28 Spa Hotel in Shanghai
#40 Luxury Hotel in Shanghai
#58 Business Hotel in Shanghai
#520 Best Value Hotel in Shanghai
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 155 - USD 451 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#21 Romantic Hotel in Shanghai
#28 Spa Hotel in Shanghai
#40 Luxury Hotel in Shanghai
#58 Business Hotel in Shanghai
#520 Best Value Hotel in Shanghai
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (721)
Room & Suite (226)
Dining (56)
Pool & Beach (10)
Business Centre & Event Rooms (8)
Nearby
Jing'an
The heart of this neighborhood is the Jing'an Temple,
while the main artery of excitement and entertainment
is West Nanjing Road. Close to the Former French
Concession, the area has a similar draw for foreign
residents but displays a more commercial character.
Large, flashy malls, luxe residential high-rises and
trendy nightlife areas can be found along West Nanjing
Road, but areas off the busy street have the same
...More
Questions & Answers
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isme_linSS
26 December 2017|
AnswerShow all 4 answers
Response from D0rindaW | Reviewed this property |
You get points for staying but we didn’t get executive lounge access. You should double check with your Ritz or Marriott reservations line in case anything has changed.
1
Vote
isme_linSS
26 December 2017|
AnswerShow all 5 answers
Response from safoura-ari | Reviewed this property |
With the same status (gold members) as we are, the hotel upgrade our room to a beautiful suite but no access to the club lounge.
1
Vote
EuroAsiaJetter
13 October 2017|
AnswerShow all 5 answers
Response from Robertsonland | Reviewed this property |
I wasn't charged a security deposit. They did authorize the card for the stay but didn't charge until I checked out.
1
Vote
Room Tips
"Choose a club level room"
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"Watch out for water pressure on higher floors!"
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"Best location, quiet room."
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"Go for the executive floors - use of the lounge is well worth it"
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