We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

The Portman Ritz-Carlton, Shanghai

Show Prices
#55 of 4,968 Hotels in Shanghai
Certificate of Excellence
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
The Portman Ritz-Carlton, Shanghai
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

1,410 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
  • More
There are newer reviews for The Portman Ritz-Carlton, Shanghai
See the most recent reviews
Showing 914: English reviews
Dubai, United Arab Emirates
Reviewed 4 June 2013

This is the first time in this hotel. Usually I go to the Pulli but it was fully booked. I am not impressed by the hotel. It looks old and a little outdated. The lounge breakfast is just average. When I checked in, despite I am paying for a full night and I arrived at 8 am, they told me...

1Thank Paoloc0211
Reviewed 31 May 2013 via mobile

The location is great for when I am in town working; however, over the past few years the cost has gone up while the customer service has really gone down. Rooms are showing wear & tear. The Portman plaza where it is located is extremely busy. The restaurants used to be convienient now they are over crowded and over priced.

Thank 2travelingscientists
Atlanta, GA
Reviewed 29 May 2013

Exellent hotel, service was top notch and the breakfast buffet had a wide selection with food for every taste. Several restaurants just outside the lobby with western cuisine, including a Starbucks. Very good location in a high-end shopping district with lots of opportunity to blow big bucks on Gucci, Rolex, etc. We did a lot of window shopping but that...

Thank hals88
Canberra, Australia
Reviewed 28 May 2013

Like may hotels near to boutique shopping districts, the Portman Ritz-Carlton is high-end, comfortable, and the service is excellent. The staff will go out of their way to make things happen if you ask nicely. I certainly had a pleasant stay while here on business, but it's not personally my kind of hotel, preferring something more eclectic.

Thank trib22
Reviewed 26 May 2013

Stayed here for two nights while on business. I have stayed here years before with family while on a vacation. In both cases the hotel and its staff were top tier. Get a room above 15 so that you can enjoy the view of Shanghai. Location to shopping is ideal if that is important to you. Room amenities are excellent...

Thank CGCx
Hong Kong, China
Reviewed 26 May 2013

Hotel is nice and clean, locate in Nanjiang road. Price is reasonable, service is excellent. All staff smile and are very helpful. Breakfast buffet is really amazingly good, typical 5star hotel level.

Thank Itjason
Whittier, California
Reviewed 16 May 2013

We stayed at this hotel as part of a Viking River Cruise Tour. Our room was lovely. I would have liked to transport the bathroom to my house. The staff is very solicitous everywhere you go. We had breakfast at Tables with a buffet that had a varienty of food both Western and Chinese. Outside the front door and to...

Thank CalifCar
Turin, Italy
Reviewed 5 May 2013 via mobile

As usual once I've to choose a location in Shanghai, the "Potama" is the choiche. A nice luxury accomodation, an incredible fine service, only incredible rooms and all what's needed available. Not secondary the position in Shanghai Nanjing Lu is the final completion for. A must, absolutely.

Thank Beppe M
Perth, Australia
Reviewed 2 May 2013

This would have to be the most impressive hotel service experience I have ever had, the only downside I could fault was that I couldn't stay longer. This was my first time in shanghai and the faultless airport transfer was a welcome sight after 14hrs travel. when i arrived at the hotel, I was greeted and taken straight to my...

Thank Bigcat84
Alvin J, Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

Thank you for choosing The Portman Ritz-Carlton, Shanghai for your recent stay, and I am very glad to read your comments and learn that you had an enjoyable stay with us. We certainly look forward to welcoming you back soon.

New York City, New York
Reviewed 29 April 2013

I had the pleasure to stay there for 2 nights and all I can say is I didn't want to leave! For starters the location is very good . Right on Nanjing Road West, many places to shop and eat and the walk to People's Square or the Bund is very enjoyable. If you don't want to walk, taxis are...

1Thank MonteBurns

514 photos of this hotel

Traveller photos: See what travellers like you saw

All Traveller Photos (470)
View from Room (24)
Hotel & Grounds (69)
Room/Suite (76)
Dining (37)
Pool/Beach Area (3)
Bathroom (60)
Other (201)

Management photos: Courtesy of the property manager

All Management Photos (44)
Hotel & Grounds (9)
Business Centre/Function Rooms (5)
Room/Suite (21)
Pool/Beach Area (2)
Dining (2)
Other (5)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Shanghai hotels
The Ritz-Carlton Shanghai, Pudong
Four Seasons Hotel Shanghai
Four Seasons Hotel Shanghai
#24 of 4,968 in Shanghai
978 reviews
Swissotel Grand Shanghai
Swissotel Grand Shanghai
#41 of 4,968 in Shanghai
1,086 reviews
Show Prices
Show Prices
Show Prices
Jing An Shangri-La, West Shanghai
People’s Square
JW Marriott Hotel Shanghai at Tomorrow Square
The PuLi Hotel and Spa
The PuLi Hotel and Spa
#7 of 4,968 in Shanghai
1,376 reviews
Show Prices
Show Prices
Show Prices

Staying in Jing'an

Neighbourhood Profile
The heart of this neighborhood is the Jing'an Temple, while the main artery of excitement and entertainment is West Nanjing Road. Close to the Former French Concession, the area has a similar draw for foreign residents but displays a more commercial character. Large, flashy malls, luxe residential high-rises and trendy nightlife areas can be found along West Nanjing Road, but areas off the busy street have the same quiet cafes and independent boutiques that many people think of as distinctive of the Former French Concession. Jing'an is less encased in amber, though, and it's possible to immerse yourself more fully in the energy of China's most bustling metropolis here.
Explore this neighbourhood


  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Minibar
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Multilingual Staff
  • Babysitting

Additional Information about The Portman Ritz-Carlton, Shanghai

Address: No.1376 Nanjing West Road, Jing'an District, Shanghai 200040, China (Formerly The Portman Ritz-Carlton Shanghai)
Region: China > Shanghai Region > Shanghai > Jing'an
Price Range: $186 - $486 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Portman Ritz-Carlton, Shanghai 5*
Number of rooms: 610
Reservation Options:
TripAdvisor is proud to partner with Expedia, Orbitz, Hotels.com, Agoda, Booking.com, Ctrip TA, Travelocity, Marriott and Priceline so you can book your The Portman Ritz-Carlton, Shanghai reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Portman Ritz-Carlton Shanghai Hotel Shanghai
Ritz Carlton Shanghai
Portman Ritz Carlton Shanghai
Ritz Shanghai
Shanghai Ritz-Carlton
Hotel Style:
#21 Romantic Hotel in Shanghai
#55 Luxury Hotel in Shanghai
#58 Business Hotel in Shanghai
#163 Best Value Hotel in Shanghai
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from The Portman Ritz-Carlton, Shanghai staff and other travellers.
12 questions
Ask a question

See all questions (12)

Questions? Get answers from The Portman Ritz-Carlton, Shanghai staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure to check your room clean before checking in”
 of 5 bubbles kennethmcmullin, 24 Mar 2017 | Read review
“Top floor have an excellent view”
  • view from the Portman Ritz Carlton
 of 5 bubbles HowardKlooster69, 21 Mar 2017 | Read review
“room including breakfast”
  • view from our hotel room
 of 5 bubbles 476jael, 24 Feb 2017 | Read review
“Reserve your room early. This is a very popular hotel.”
 of 5 bubbles aldenbruceb, 19 Jan 2017 | Read review
“If you are going to go with the option of the Club on the 43rd floor you might want to get a floor near that level. Americans, be polite!”
 of 5 bubbles Chzguy, 18 Jan 2017 | Read review
5 of 5