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The Portman Ritz-Carlton, Shanghai

1,886 reviews
#37 of 5,222 Hotels in Shanghai
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Traveller (682)
Room & Suite (225)
Dining (55)
Overview
  • Excellent56%
  • Very good29%
  • Average10%
  • Poor3%
  • Terrible2%
Travellers talk about
“club level”(55 reviews)
“hotel complex”(13 reviews)
“din tai fung”(16 reviews)
Free Wifi
Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
5.0 Star Hotel
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Rooms
5 Mar.6 Mar.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,886)Write a Review
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611 - 615 of 1,252 reviews
Reviewed 6 December 2015 via mobile

I met a few years ago Mr Jack Portman, the developer of the hotel and the one who gave the name to it. Upon his suggestion I stayed at the Portman Ritz Carlton a few times. And every time my expectations were met. If you...More

Thank Valeriano A
Response from Evan W, Manager at The Portman Ritz-Carlton, ShanghaiResponded 7 December 2015

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies...More

Reviewed 5 December 2015 via mobile

The building is over 20 years old. It was managed by different hotel chain in history. It was once the first Shangri-la in Shanghai for about 2 years. Service is still good. But wifi is extremely poor. Breakfast is always busy. Long queue is the...More

2  Thank Samuel W
Response from Evan W, Manager at The Portman Ritz-Carlton, ShanghaiResponded 7 December 2015

Dear Guest, Thank you for taking the time to provide us with feedback regarding your stay with us. It is unfortunate to learn that we did not meet your expectations. Please know that your satisfaction is very important to us and would be most grateful...More

Reviewed 5 December 2015

The hotel is plush, if a little dated in appearances, and is set in a lovely location on a smart road with trees. There are also services in the building - Starbucks, a couple of restaurants and shops, it's very convenient. The rooms are ok,...More

Thank JasonNathan
Response from Evan W, Manager at The Portman Ritz-Carlton, ShanghaiResponded 7 December 2015

Dear Guest, Thank you for taking the time to provide us with feedback regarding your stay with us. It is unfortunate to learn that we did not meet your expectations. Please know that your satisfaction is very important to us and would be most grateful...More

Reviewed 4 December 2015

Had an amazing time in this hotel. From the moment I entered. The bell-boy (Daniel Li) was very well versed, helped with the bags and helped me check in. The service was top-notch as the house-keeping (Maggie) took care of my personal toiletries and also...More

1  Thank Aakash L
Response from Evan W, Manager at The Portman Ritz-Carlton, ShanghaiResponded 7 December 2015

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies...More

Reviewed 4 December 2015

I stayed in this hotel for two nights before doing a hint tour. It has good rooms top quality cosmetics in the room. Slippers provided. Good local bars and restaurants in this very elite area. It also has a theatre in which you can view...More

Thank Rayners051
Response from Evan W, Manager at The Portman Ritz-Carlton, ShanghaiResponded 7 December 2015

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet ( WiFi )
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Heated pool
Indoor pool
Details
Price range
USD 170 - USD 310 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#21 Romantic Hotel in Shanghai
#28 Spa Hotel in Shanghai
#37 Luxury Hotel in Shanghai
#58 Business Hotel in Shanghai
#167 Best Value Hotel in Shanghai
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 170 - USD 310 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#21 Romantic Hotel in Shanghai
#28 Spa Hotel in Shanghai
#37 Luxury Hotel in Shanghai
#58 Business Hotel in Shanghai
#167 Best Value Hotel in Shanghai
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (682)
Room & Suite (225)
Dining (55)
Pool & Beach (10)
Business Centre & Event Rooms (8)
Nearby
Jing'an
The heart of this neighborhood is the Jing'an Temple,
while the main artery of excitement and entertainment
is West Nanjing Road. Close to the Former French
Concession, the area has a similar draw for foreign
residents but displays a more commercial character.
Large, flashy malls, luxe residential high-rises and
trendy nightlife areas can be found along West Nanjing
Road, but areas off the busy street have the same
...More
Questions & Answers
Ask a question
isme_linSS
26 December 2017|
AnswerShow all 4 answers
Response from D0rindaW | Reviewed this property |
You get points for staying but we didn’t get executive lounge access. You should double check with your Ritz or Marriott reservations line in case anything has changed.
1
Vote
isme_linSS
26 December 2017|
AnswerShow all 5 answers
Response from safoura-ari | Reviewed this property |
With the same status (gold members) as we are, the hotel upgrade our room to a beautiful suite but no access to the club lounge.
1
Vote
EuroAsiaJetter
13 October 2017|
AnswerShow all 5 answers
Response from Robertsonland | Reviewed this property |
I wasn't charged a security deposit. They did authorize the card for the stay but didn't charge until I checked out.
1
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Room Tips
"Watch out for water pressure on higher floors!"
Read review
"Best location, quiet room."
Read review
"Go for the executive floors - use of the lounge is well worth it"
Read review
"Good for business, great meeting spot, Club staff incredible"
Read review
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