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The Portman Ritz-Carlton, Shanghai

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#56 of 4,969 Hotels in Shanghai
Certificate of Excellence
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1 room 2 adults 0 children
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The Portman Ritz-Carlton, Shanghai
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1,408 Reviews from our TripAdvisor Community

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There are newer reviews for The Portman Ritz-Carlton, Shanghai
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Showing 912: English reviews
Paris, France
Reviewed 16 June 2013

Proof that old school does not mean outdated, this hotel while by no means cutting edge, instead delivers reliable service and with good comforts. I arrived at 4am off an overnight flight. While no one was outside to help with my luggage, the front desk staff was completely switched on and got me into my room very quickly. My bag...

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Helpful?
Thank PoppyHopper
Cincinnati, Ohio
Reviewed 13 June 2013

It is not a bad hotel, but as another reviewer said there are other options that are better. I have stayed at the Peninsula, the Grand Hyatt and the Park Hyatt in Shanghai. The other three hotels were much better. The electronics in the room were dated. for example there was no hotel service on the television. The furniture was...

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1Thank Maxsar911
Dorset, United Kingdom
Reviewed 11 June 2013

Well we stayed here for 2 nights back in May at the end of our China Tour and what a place to finish it was excellent. This Hotel was in a great location we were on the 25th floor so had great views over Shanghai or should say part of Shanghai it's so big. Our room was spacious with everything...

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Thank TenerifeThe_reef
Male
Reviewed 11 June 2013

I stayed at the Portman in June on a business trip and I choose the hotel for the location and the brand. Despite the nice concierge service, the team at the lobby ready to help and the central location, the hotel's room looked a bit tired and not user-friendly for a lady. When you travel on business, there are two...

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Thank Dolores S
Cranford, New Jersey
Reviewed 9 June 2013

A great property from top to bottom. Great location with many restaurants, sights and shopping areas around. Good breakfast buffet at Tables restaurant and very friendly service all around. The linens were the best part of this stay; perfectly soft yet crisp. They made it hard to get out of bed in the morning!

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Thank FINNasty
Ho Chi Minh City, Vietnam
Reviewed 8 June 2013

This was billed as a five-star luxury top end hotel. It wasn't. It's ok, nothing particularly wrong with it. But décor feels a bit dated as did the bathrooms, I expected the Ritz brand to deliver rather more and didn't expect my hotel in Beijing (the Kerry) to be better on so many fronts. Benefits are that the hotel has...

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Thank timabdelhadytravel
London, United Kingdom
Reviewed 8 June 2013

I would describe this hotel as 'comfortable'. It's nothing spectacular, the room and bathroom are well sized and clean. But the decor is a bit old fashioned. The staff I dealt with were all very polite and vast majority English speaking. Easy access to most points of the city but its on the opposite end to the Bund which is...

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Thank Affy77
Hong Kong
Reviewed 4 June 2013

I was upgraded which was nice. I only stayed 1 night, arrived at 11pm and left at 630am so I didn't really experience the hotel. The lobby has a bar in the middle and the front desk is to the right side. Staff were courteous. But my short stay wasn't what I had expected. The aircon the whole evening was...

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1Thank avidtravellerhk
Dubai, United Arab Emirates
Reviewed 4 June 2013

This is the first time in this hotel. Usually I go to the Pulli but it was fully booked. I am not impressed by the hotel. It looks old and a little outdated. The lounge breakfast is just average. When I checked in, despite I am paying for a full night and I arrived at 8 am, they told me...

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1Thank Paoloc0211
dallas
Reviewed 31 May 2013 via mobile

The location is great for when I am in town working; however, over the past few years the cost has gone up while the customer service has really gone down. Rooms are showing wear & tear. The Portman plaza where it is located is extremely busy. The restaurants used to be convienient now they are over crowded and over priced.

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Thank 2travelingscientists

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Staying in Jing'an

Neighbourhood Profile
Jing'an
The heart of this neighborhood is the Jing'an Temple, while the main artery of excitement and entertainment is West Nanjing Road. Close to the Former French Concession, the area has a similar draw for foreign residents but displays a more commercial character. Large, flashy malls, luxe residential high-rises and trendy nightlife areas can be found along West Nanjing Road, but areas off the busy street have the same quiet cafes and independent boutiques that many people think of as distinctive of the Former French Concession. Jing'an is less encased in amber, though, and it's possible to immerse yourself more fully in the energy of China's most bustling metropolis here.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Multilingual Staff
  • Babysitting

Additional Information about The Portman Ritz-Carlton, Shanghai

Address: No.1376 Nanjing West Road, Jing'an District, Shanghai 200040, China (Formerly The Portman Ritz-Carlton Shanghai)
Region: China > Shanghai Region > Shanghai > Jing'an
Price Range: $184 - $478 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Portman Ritz-Carlton, Shanghai 5*
Number of rooms: 610
Reservation Options:
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Also Known As:
The Portman Ritz-Carlton Shanghai Hotel Shanghai
Ritz Carlton Shanghai
Portman Ritz Carlton Shanghai
Ritz Shanghai
Shanghai Ritz-Carlton
Hotel Style:
#21 Romantic Hotel in Shanghai
#56 Luxury Hotel in Shanghai
#58 Business Hotel in Shanghai
#162 Best Value Hotel in Shanghai
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Questions & Answers

Here's what travellers have asked, with answers from The Portman Ritz-Carlton, Shanghai staff and other travellers.
12 questions
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Questions? Get answers from The Portman Ritz-Carlton, Shanghai staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Top floor have an excellent view”
  • view from the Portman Ritz Carlton
 of 5 bubbles HowardKlooster69, 21 Mar 2017 | Read review
“room including breakfast”
  • view from our hotel room
 of 5 bubbles 476jael, 24 Feb 2017 | Read review
“Reserve your room early. This is a very popular hotel.”
 of 5 bubbles aldenbruceb, 19 Jan 2017 | Read review
“If you are going to go with the option of the Club on the 43rd floor you might want to get a floor near that level. Americans, be polite!”
 of 5 bubbles Chzguy, 18 Jan 2017 | Read review
“upper floors give you a great view of Shanghai providing the polution levels are low.”
 of 5 bubbles ruthl153, 17 Jan 2017 | Read review
5 of 5