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The Portman Ritz-Carlton, Shanghai

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#49 of 4,997 Hotels in Shanghai
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The Portman Ritz-Carlton, Shanghai
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1,474 Reviews from our TripAdvisor Community

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There are newer reviews for The Portman Ritz-Carlton, Shanghai
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Showing 960: English reviews
China
Reviewed 2 weeks ago

The Portman-Ritz-Carlton is well located near shopping areas and subway stations and during my brief stay has a hidden food shopping market located in the front of the hotel in the basement area- very nice for shopping with a Starbucks and Element Fresh next door too- recommend it!

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Helpful?
1Thank kevsChina
Ritz_Carlton_SH, General Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear kevsChina, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai. We are delighted to know that the genuine care and personalized service provided by our ladies & gentlemen had made your stay memorable, and thank you for spending the time to share your wonderful experience with...

La Jolla, California
Reviewed 2 weeks ago

We had a great time staying at the Ritz-Carlton Shanghai at the end of March/beginning of April. We booked Club Level rooms and felt so pampered in the Club Lounge (we probably overstayed our welcome there having so many of our meals and drinks there, but the food was excellent as was the service). Also, the location was convenient to...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
1Thank hummummer
Ritz_Carlton_SH, General Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear hummummer, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai. We are delighted to know that the genuine care and personalized service provided by our ladies & gentlemen had made your stay memorable, and thank you for spending the time to share your wonderful experience with...

Hong Kong, China
Reviewed 2 weeks ago

great hotel, with exceptional service. Food is great, although can cost more than local restaurants. We used the club lounge, which is well worth the extra rate Rooms are very good, but the TVs are dated and i would say need updating I have been staying here over the last 9 years, and each time remain impressed .. Great access...

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Helpful?
1Thank paulellis2017
Ritz_Carlton_SH, General Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear paulellis2017, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai. We are delighted to know that the genuine care and personalized service provided by our ladies & gentlemen had made your stay memorable, and thank you for spending the time to share your wonderful experience with...

Irvine, California
Reviewed 2 weeks ago

I stay at the Ritz Carlton properties throughout the world and whenever I can. Their locations are always prime. The properties are well appointed with courteous experienced staff. Whenever there is a conference in or near the Ritz Carlton property I will stay at the Ritz Carlton. DH Newport Beach California

Review collected in partnership with The Ritz-Carlton Hotel Company
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1Thank dhirson
Ritz_Carlton_SH, General Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear dhirson, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai. We are delighted to know that the genuine care and personalized service provided by our ladies & gentlemen had made your stay memorable, and thank you for spending the time to share your wonderful experience with...

San Diego, CA
Reviewed 2 weeks ago

My three-generational family stayed at the Portman Ritz Carlton during our brief stay in Shanghai. From the youngest (age 2) to the oldest (age 80) and in between, we had a wonderful stay. My recommendation is to splurge and book a Club Level room. We were made very welcome from the moment we stepped foot at the hotel; the staff...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank middlesister
Ritz_Carlton_SH, General Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear middlesister, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai. We are delighted to know that the genuine care and personalized service provided by our ladies & gentlemen had made your stay memorable, and thank you for spending the time to share your wonderful experience with...

HK
Reviewed 2 weeks ago

Excellent pre and post follow up services. Friendly staff who remember and greet me by name. Friends are genuine and always try to do their best to meet my needs. Good choice for breakfast. Clean room. Excellent gym and swimming facilities.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
1Thank Yvette C
Ritz_Carlton_SH, General Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear Yvette C, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai. We are delighted to know that the genuine care and personalized service provided by our ladies & gentlemen had made your stay memorable, and thank you for spending the time to share your wonderful experience...

New Middletown, Ohio
Reviewed 2 weeks ago

Wonderful hotel in a nice location. Very quiet and away from the hectic area of the Bund. The staff was very attentive. Many restaurants in the area and beautiful to walk around at night with all of the lights hanging from the trees.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank tammyw185
Ritz_Carlton_SH, General Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear tammyw185, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai. We are delighted to know that the genuine care and personalized service provided by our ladies & gentlemen had made your stay memorable, and thank you for spending the time to share your wonderful experience with...

shanghai, China
Reviewed 2 weeks ago

A land mark in jingan,shanghai. Very convenient to find somewhere to eating and shopping by walk. Although it had been opening a few years,all the furniture maintain excellent and all the staff serviced excellent!

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
1Thank jianfangz2017
Ritz_Carlton_SH, General Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear jianfangz2017, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai. We are delighted to know that the genuine care and personalized service provided by our ladies & gentlemen had made your stay memorable, and thank you for spending the time to share your wonderful experience with...

Reviewed 2 weeks ago

The hotel, of course, is of a very high standard with all the amenities like gym, pool and meeting rooms that i look for when travelling for business. What really sets the Portman R-C apart from the competition, though is the people. On every single visit they have been outstanding, and have gone out of their way to make my...

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Helpful?
1Thank Sam E
Ritz_Carlton_SH, General Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear Sam E, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai. We are delighted to know that the genuine care and personalized service provided by our ladies & gentlemen had made your stay memorable, and thank you for spending the time to share your wonderful experience...

Singapore, Singapore
Reviewed 2 weeks ago

A safe and convenient hotel in Shanghai, to stay for business and leisure. 7 mins walk to the metro. The hotel staff are polite and professional. The restaurants and bars are excellent places to hang out. If you are tired of hotel food, there are several good F&B outlets just a minute away. From my check-in to my check-out, the...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
1Thank Jui Kiang Stanl... L
Ritz_Carlton_SH, General Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear Jui Kiang Stanl... L, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai. We are delighted to know that the genuine care and personalized service provided by our ladies & gentlemen had made your stay memorable, and thank you for spending the time to share your...

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Staying in Jing'an

Neighbourhood Profile
Jing'an
The heart of this neighborhood is the Jing'an Temple, while the main artery of excitement and entertainment is West Nanjing Road. Close to the Former French Concession, the area has a similar draw for foreign residents but displays a more commercial character. Large, flashy malls, luxe residential high-rises and trendy nightlife areas can be found along West Nanjing Road, but areas off the busy street have the same quiet cafes and independent boutiques that many people think of as distinctive of the Former French Concession. Jing'an is less encased in amber, though, and it's possible to immerse yourself more fully in the energy of China's most bustling metropolis here.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Multilingual Staff
  • Babysitting

Additional Information about The Portman Ritz-Carlton, Shanghai

Address: No.1376 Nanjing West Road, Jing'an District, Shanghai 200040, China (Formerly The Portman Ritz-Carlton Shanghai)
Region: China > Shanghai Region > Shanghai > Jing'an
Price Range: $223 - $509 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Portman Ritz-Carlton, Shanghai 5*
Number of rooms: 610
Reservation Options:
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Also Known As:
The Portman Ritz-Carlton Shanghai Hotel Shanghai
Ritz Carlton Shanghai
Portman Ritz Carlton Shanghai
Ritz Shanghai
Shanghai Ritz-Carlton
Hotel Style:
#21 Romantic Hotel in Shanghai
#49 Luxury Hotel in Shanghai
#58 Business Hotel in Shanghai
#165 Best Value Hotel in Shanghai
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Questions & Answers

Here's what travellers have asked, with answers from The Portman Ritz-Carlton, Shanghai staff and other travellers.
12 questions
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Questions? Get answers from The Portman Ritz-Carlton, Shanghai staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a higher floor room which has great city views”
chinaman1997, 16 Apr 2017 | Read review
“Club level, away from lifts (44 FL)”
cbroo, 12 Apr 2017 | Read review
“Higher floor facing towards the centre of the city”
paulellis2017, 9 Apr 2017 | Read review
“3401 was quiet and isolated, no special view”
rbrech, 30 Mar 2017 | Read review
“Make sure to check your room clean before checking in”
kennethmcmullin, 24 Mar 2017 | Read review
5 of 5