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The Portman Ritz-Carlton, Shanghai

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Traveller (730)
Room & Suite (231)
Dining (58)
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Overview
  • Excellent56%
  • Very good29%
  • Average10%
  • Poor3%
  • Terrible2%
Travellers talk about
“club level”(55 reviews)
“din tai fung”(16 reviews)
“hotel complex”(13 reviews)
Free Wifi
Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
5 Star Hotel
All hotel details
Offers from The Portman Ritz-Carlton, Shanghai
Special Offer: Member Rates
Hotel packages
Contact Info
Name/address in local language
Offers from The Portman Ritz-Carlton, Shanghai
Special Offer: Member Rates
Hotel packages
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Reviews (1,949)
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705
338
152
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36
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705
338
152
49
36
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All reviewsclub leveldin tai funghotel complexhigh end shoppingnanjing roadbit datedbusiness tripjing'an templebreakfast buffetexcellent hoteldumplingsfitness centerfrench concessionthe executive loungebusiness hotelsubway stationrc
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21 - 25 of 1,280 reviews
Reviewed 16 March 2018 via mobile

Port man hotel name is not on building. Difficult to locate from the Main Street. Breakfast is not too great. Not much variety in fruits. One or two dry fruits. U get only corn flakes but no musli. Very limited options. For Indian vegetarian it’s...More

1  Thank NitinVasai
Response from Ritz_Carlton_SH, Manager at The Portman Ritz-Carlton, ShanghaiResponded 18 March 2018

Dear NitinVasai, Thank you for choosing The Portman Ritz-Carlton, Shanghai, and we appreciate you taking time to share your experience with us. Guest experience is our top priority. We are very disappointed that we've failed to satisfy your expectations. Please be assured that I have...More

Reviewed 14 March 2018 via mobile

I have been an old regular in Portman Ritz Carlton in Shanghai . When all the new hotels started springing up in Jingan District in Shanghai there were fears that the ‘Old Dame’ may have ran its course . I am pleasantly surprise that the...More

2  Thank Kk C
Response from Ritz_Carlton_SH, Manager at The Portman Ritz-Carlton, ShanghaiResponded 15 March 2018

Dear Kk C, On behalf of the Ladies and Gentlemen in our hotel, we would like to thank you for choosing The Portman Ritz-Carlton Shanghai and spending the time to share your feedback with us. We are delighted to know that genuine care and personalized...More

Reviewed 13 March 2018

Context: Staying 4 nights on a business trip. Room: Ended up on a corner high floor room, was told by hotel staff that it is an upgrade due to Gold Marriott status. Room is ok-sized, older, no motorized curtain and sheer like in most RC...More

2  Thank r0m8470
Response from Ritz_Carlton_SH, Manager at The Portman Ritz-Carlton, ShanghaiResponded 15 March 2018

Dear r0m8470, On behalf of the Ladies and Gentlemen in our hotel, we would like to thank you for choosing The Portman Ritz-Carlton Shanghai and spending the time to share your feedback with us. We are delighted to know that you had a pleasant stay...More

Reviewed 12 March 2018 via mobile

I was here for business and stayed three nights in this hotel. Prior to this Ritz Carlton, I had enjoyed my stay in Ritz Carlton in Singapore, Kuala Lumpur and Bangkok. Don't be fooled by the grandeur of the entrance of the hotel, guestroom was...More

1  Thank Cheong C
Response from Ritz_Carlton_SH, Manager at The Portman Ritz-Carlton, ShanghaiResponded 12 March 2018

Dear Cheong C, Thank you for choosing The Portman Ritz-Carlton, Shanghai, and we appreciate you taking time to share your experience with us. Guest experience is our top priority. We are very disappointed that we've failed to satisfy your expectations and our standards are much...More

Reviewed 6 March 2018

Well it took awhile to submit the review, but here it is! If you travel to Shanghai, this is the place to stay for sure! Forget staying at the Bund! This hotel has easy access to everywhere you want to go, and if you stay...More

2  Thank BernH0ust0n
Response from Ritz_Carlton_SH, Manager at The Portman Ritz-Carlton, ShanghaiResponded 7 March 2018

Dear BernH0ust0n, On behalf of the Ladies and Gentlemen in our hotel, we would like to thank you for choosing The Portman Ritz-Carlton Shanghai and spending the time to share your wonderful feedback with us. We are delighted to know that genuine care and personalized...More

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Best Value Properties in Shanghai, China
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet (WiFi)
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Heated pool
Indoor pool
Details
Price range
USD 155 - USD 455 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#21 Romantic Hotel in Shanghai
#28 Spa Hotel in Shanghai
#39 Luxury Hotel in Shanghai
#58 Business Hotel in Shanghai
#517 Best Value Hotel in Shanghai
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 155 - USD 455 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#21 Romantic Hotel in Shanghai
#28 Spa Hotel in Shanghai
#39 Luxury Hotel in Shanghai
#58 Business Hotel in Shanghai
#517 Best Value Hotel in Shanghai
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (730)
Room & Suite (231)
Dining (58)
Pool & Beach (10)
Business Centre & Event Rooms (8)
Nearby
Jing'an
The heart of this neighborhood is the Jing'an Temple,
while the main artery of excitement and entertainment
is West Nanjing Road. Close to the Former French
Concession, the area has a similar draw for foreign
residents but displays a more commercial character.
Large, flashy malls, luxe residential high-rises and
trendy nightlife areas can be found along West Nanjing
Road, but areas off the busy street have the same
...More
Questions & Answers
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isme_linSS
26 December 2017|
AnswerShow all 4 answers
Response from D0rindaW | Reviewed this property |
You get points for staying but we didn’t get executive lounge access. You should double check with your Ritz or Marriott reservations line in case anything has changed.
1
Vote
isme_linSS
26 December 2017|
AnswerShow all 5 answers
Response from safoura-ari | Reviewed this property |
With the same status (gold members) as we are, the hotel upgrade our room to a beautiful suite but no access to the club lounge.
1
Vote
EuroAsiaJetter
13 October 2017|
AnswerShow all 5 answers
Response from Robertsonland | Reviewed this property |
I wasn't charged a security deposit. They did authorize the card for the stay but didn't charge until I checked out.
1
Vote
Room Tips
"Rooms in higher levels are normally quieter as they are further away from the road."
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"Choose a club level room"
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"Watch out for water pressure on higher floors!"
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"Best location, quiet room."
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