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The Portman Ritz-Carlton, Shanghai

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Traveller (785)
Room & Suite (246)
Dining (64)
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Overview
  • Excellent57%
  • Very good28%
  • Average10%
  • Poor3%
  • Terrible2%
Travellers talk about
“din tai fung”(17 reviews)
“club level”(56 reviews)
Hotel website
Name/address in local language
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
5 Star Hotel
All hotel details
Additional information
Offers from The Portman Ritz-Carlton, Shanghai
Special Offer: Member Rates
Hotel packages
Offers from The Portman Ritz-Carlton, Shanghai
Special Offer: Member Rates
Hotel packages
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Reviews (2,049)
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1,325 results
Traveller rating
739
344
154
51
37
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LanguageEnglish
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739
344
154
51
37
Show reviews that mention
All reviewsdin tai fungclub levelhigh end shoppingnanjing roadbit datedbusiness tripluxury hoteljing'an templeexcellent hotelbreakfast buffethotel is locateddumplingsfitness centerthe executive loungefrench concessionbusiness hotelsubway station
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1 - 5 of 1,325 reviews
Reviewed yesterday

The hotel was in an excellent position. Close to the metro and across the road is the stop for the Hop On / Off Bus. In the complex there are various restaurants for dinner and not too expensive. Breakfast in hotel very good. Nothing was...More

Thank Julian J
Reviewed yesterday via mobile

Shanghai was beautiful, and we couldn't have been happier with our stay with the Portman. The staff in the lounge were friendly, polite, and accommodating, most especially Catherine, Sophie, and Chef Chris. They were engaging and helpful. The breakfast selection was HUGE, and afternoon tea...More

1  Thank marfMilwaukee
Reviewed 2 days ago

Been staying here since I was a kid. this hotel may be old but my stays here are still wonderful today thanks to the great service. The club lounge team is absolutely great - very kind and attentive, and I would like to express my...More

1  Thank James Q
Reviewed 5 days ago

My first time to mainland China First I was very concerned about a 30 hour round trip flight to Shanghai, of course we have to factor in that this is my first time visiting a communist country to do business. Man let me tell you...More

1  Thank Ronnie_W216
Response from Ritz_Carlton_SH, Manager at The Portman Ritz-Carlton, ShanghaiResponded 4 days ago

Dear Ronnie_W216, On behalf of the Ladies and Gentlemen in our hotel, we would like to thank you for choosing The Portman Ritz-Carlton Shanghai and spending the time to share your wonderful feedback with us. We are delighted to know that the genuine care and...More

Reviewed 1 week ago

This is a typical Ritz for service and style. The rooms are a little dated but very well appointed. The location is very good and is walking distance to “watch street” where you will find a plethora of Swiss watch retailers. Cab rides from here...More

1  Thank Aldo B
Response from Ritz_Carlton_SH, Manager at The Portman Ritz-Carlton, ShanghaiResponded 4 days ago

Dear Aldo B, On behalf of the Ladies and Gentlemen in our hotel, we would like to thank you for choosing The Portman Ritz-Carlton Shanghai and spending the time to share your wonderful feedback with us. We are delighted to know that you had a...More

View more reviews
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet (WiFi)
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Heated pool
Indoor pool
Details
Price range
USD 162 - USD 312 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#21 Romantic Hotel in Shanghai
#24 Spa Hotel in Shanghai
#32 Luxury Hotel in Shanghai
#58 Business Hotel in Shanghai
#505 Best Value Hotel in Shanghai
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 162 - USD 312 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#21 Romantic Hotel in Shanghai
#24 Spa Hotel in Shanghai
#32 Luxury Hotel in Shanghai
#58 Business Hotel in Shanghai
#505 Best Value Hotel in Shanghai
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (785)
Room & Suite (246)
Dining (64)
Pool & Beach (10)
Business Centre & Event Rooms (8)
Nearby
Jing'an
The heart of this neighborhood is the Jing'an Temple,
while the main artery of excitement and entertainment
is West Nanjing Road. Close to the Former French
Concession, the area has a similar draw for foreign
residents but displays a more commercial character.
Large, flashy malls, luxe residential high-rises and
trendy nightlife areas can be found along West Nanjing
Road, but areas off the busy street have the same
...More
Questions & Answers
Ask a question
isme_linSS
26 December 2017|
AnswerShow all 4 answers
Response from D0rindaW | Reviewed this property |
You get points for staying but we didn’t get executive lounge access. You should double check with your Ritz or Marriott reservations line in case anything has changed.
1
Vote
isme_linSS
26 December 2017|
AnswerShow all 6 answers
Response from safoura-ari | Reviewed this property |
With the same status (gold members) as we are, the hotel upgrade our room to a beautiful suite but no access to the club lounge.
1
Vote
EuroAsiaJetter
13 October 2017|
AnswerShow all 5 answers
Response from Robertsonland | Reviewed this property |
I wasn't charged a security deposit. They did authorize the card for the stay but didn't charge until I checked out.
1
Vote
Room Tips
"All rooms are good"
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"Be sure to book 1 bedroom premier suite."
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"High floor"
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"My "Shanghai Room " was located on floor 29 with a nice view"
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