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The Portman Ritz-Carlton, Shanghai

Booking.comUSD 242*
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#48 of 5,035 Hotels in Shanghai
Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
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The Portman Ritz-Carlton, Shanghai
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1,540 Reviews from our TripAdvisor Community

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Showing 1,013: English reviews
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Hong Kong, China
Reviewed 2 days ago NEW

This hotel is really well located. In the immediate vicinity there are plenty of things to do, shopping, eating out or just walking around. With a 15 minute taxi ride you can reach most of the nice attractions in Puxie, such as the Bund. The hotel has an excellent gym and the rooms are well laid out. The only negative...

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Helpful?
1Thank PeterHK2016
Cork, Ireland
Reviewed 3 days ago NEW

I stayed here for 2 nights on a business trip in March and would highly recommend. The hotel itself is impressive, the breakfast had great variety and everything was fresh, the room was lovely. The staff were very helpful. The location was convenient for the office I was visiting but was also had ample shopping options around. Unfortunately my trip...

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1Thank Deirdre H
Ritz_Carlton_SH, General Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear Deirdre H, On behalf of the Ladies and Gentlemen in our hotel, we would like to thank you for choosing The Portman Ritz-Carlton Shanghai. We are delighted to know that the genuine care and personalized service provided by our ladies and gentlemen had made your stay memorable, and thank you for spending the time to share your wonderful experience...

Onalaska, United States
Reviewed 6 days ago NEWvia mobile

A wonderful 7 day stay at this great hotel The staff was excellent, especially Sophia. The hotel was in great shape. Great buffet breakfast and Dinner as well. Easy access to all Shanghai sites from this beautiful hotel

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Helpful?
1Thank jamesrF914PF
Ritz_Carlton_SH, General Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear jamesrF914PF, On behalf of the Ladies and Gentlemen in our hotel, we would like to thank you for choosing The Portman Ritz-Carlton Shanghai. We are delighted to know that the genuine care and personalized service provided by our lovely Sophia had made your stay memorable, and thank you for spending the time to share your wonderful experience with us....

San Francisco, United States
Reviewed 6 days ago NEW

The staff provided excellent service, including one particular employee (Echo) who stepped in to assist as an interpreter during a business meeting where the interpreter we thought was coming did not attend. Echo made the meeting successful and a huge difference vs what could have happened.

Review collected in partnership with The Ritz-Carlton Hotel Company
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1Thank G6057XNpeterl
Ritz_Carlton_SH, General Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear G6057XNpeterl, On behalf of the Ladies and Gentlemen in our hotel, we would like to thank you for choosing The Portman Ritz-Carlton Shanghai. We are delighted to know that the genuine care and personalized service provided by our Echo had made your stay memorable, and thank you for spending the time to share your wonderful experience with us. At...

Torino, Italy
Reviewed 1 week ago

The Portman Ritz Carlton Hotel in Shanghai is a perfect hotel for a business trip. It is near the subway station in the most elegant district of Shanghai. Spacious and various international and eastern breakfast of great quality. The staff are friendly and always helpful at any request.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
1Thank 369pasqualeg
Ritz_Carlton_SH, General Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear 369pasqualeg, On behalf of the Ladies and Gentlemen in our hotel, we would like to thank you for choosing The Portman Ritz-Carlton Shanghai. We are delighted to know that the genuine care and personalized service provided by our ladies and gentlemen had made your stay memorable, and thank you for spending the time to share your wonderful experience with...

Austin, Texas
Reviewed 1 week ago

This is a really nice hotel there are many shopping malls as well as resturant around the hotel. The service here is great. But the hotel resturants are very pricy. You're better off eating at resturants near by. When booking your room, select the rate with breakfast as their breakfast rates are very high. I stay here due to the...

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1Thank travelerINaustin
Ritz_Carlton_SH, General Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear travelerINaustin, On behalf of the Ladies and Gentlemen in our hotel, we would like to thank you for choosing The Portman Ritz-Carlton Shanghai. We are delighted to know that the genuine care and personalized service provided by our ladies and gentlemen had made your stay memorable, and thank you for spending the time to share your wonderful experience with...

Paris, France
Reviewed 1 week ago via mobile

At my first time in Shanghai, this hotel was my choice. 8 years later in this fast-moving city so exciting and excited, it might be time for renovation and updated facilities. Service is really good. They call themselves "ladies and gentlemen" at the service of their guest and they truly are, perfectly speaking English, offering tea at breakfast even before...

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Helpful?
1Thank Stephanie D
Ritz_Carlton_SH, Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear Stephanie D, On behalf of the Ladies and Gentlemen in our hotel, we would like to thank you for choosing The Portman Ritz-Carlton Shanghai and spending the time to share your wonderful experience with us. We are delighted to know that the genuine care and personalized service provided by our ladies and gentlemen had made your stay memorable. At...

Grand Rapids, Michigan
Reviewed 1 week ago via mobile

This is a beautiful, full-service, luxury hotel. Located in the heart of Shanghai and in among fabulous shopping options. The real story is their amazing, super-friendly, smiling and accommodating staff. Each one was kind and courteous even helping you when unexpected. The staff tries their best at English, and are very helpful in every aspect of your stay. They make...

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Helpful?
2Thank Barry B
Ritz_Carlton_SH, General Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear Barry B, On behalf of the Ladies and Gentlemen in our hotel, we would like to thank you for choosing The Portman Ritz-Carlton Shanghai. We are delighted to know that the genuine care and personalized service provided by our ladies and gentlemen had made your stay memorable, and thank you for spending the time to share your wonderful experience...

Adelaide
Reviewed 1 week ago

The food, the gym/spa and the personalized hospitality was fantastic. We attended 3 seperate functions during our stay and eac one was uniquely different but still very professional The Manager Rob was always available and made sure our stay was over and above our expectations. This was our second stay and we will definitely be coming back.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
1Thank georgefR6508ET
Ritz_Carlton_SH, General Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear georgefR6508ET On behalf of the Ladies and Gentlemen in our hotel, we would like to thank you for choosing The Portman Ritz-Carlton Shanghai. We are delighted to know that the genuine care and personalized service provided by our ladies and gentlemen had made your stay memorable, and thank you for spending the time to share your wonderful experience with...

Oosterhout, The Netherlands
Reviewed 1 week ago via mobile

The place to be in Shanghai. Good service, all you expect for hotel in this price-range. Comfortable and very classy... Rooms were a bit small and dated. Staff with breakfast not that friendly, started hoovering before the breakfast time ended. Did not make you feel welcome...

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Helpful?
Thank DutchDanishfamily
Ritz_Carlton_SH, Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear DutchDanishfamily, Thank you very much for taking the time to provide us with feedback concerning your recent stay at The Portman Ritz-Carlton, Shanghai. The genuine care and comfort of our guests is our highest mission. Its with sincere regret that this was not evident throughout your stay. and thank you for bringing your experience to our attention. We are...

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11/06/2017 12/06/2017
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Staying in Jing'an

Neighbourhood Profile
Jing'an
The heart of this neighborhood is the Jing'an Temple, while the main artery of excitement and entertainment is West Nanjing Road. Close to the Former French Concession, the area has a similar draw for foreign residents but displays a more commercial character. Large, flashy malls, luxe residential high-rises and trendy nightlife areas can be found along West Nanjing Road, but areas off the busy street have the same quiet cafes and independent boutiques that many people think of as distinctive of the Former French Concession. Jing'an is less encased in amber, though, and it's possible to immerse yourself more fully in the energy of China's most bustling metropolis here.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Babysitting

Additional Information about The Portman Ritz-Carlton, Shanghai

Address: No.1376 Nanjing West Road, Jing'an District, Shanghai 200040, China (Formerly The Portman Ritz-Carlton Shanghai)
Region: China > Shanghai Region > Shanghai > Jing'an
Price Range: $206 - $505 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Portman Ritz-Carlton, Shanghai 5*
Number of rooms: 610
Reservation Options:
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Also Known As:
The Portman Ritz-Carlton Shanghai Hotel Shanghai
Ritz Carlton Shanghai
Portman Ritz Carlton Shanghai
Ritz Shanghai
Shanghai Ritz-Carlton
Hotel Style:
#21 Romantic Hotel in Shanghai
#48 Luxury Hotel in Shanghai
#58 Business Hotel in Shanghai
#170 Best Value Hotel in Shanghai
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Questions & Answers

Here's what travellers have asked, with answers from The Portman Ritz-Carlton, Shanghai staff and other travellers.
12 questions
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Questions? Get answers from The Portman Ritz-Carlton, Shanghai staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great location in downtown”
travelerINaustin, 19 May 2017 | Read review
“club rooms are the best / higher floors”
Ikram0408, 16 May 2017 | Read review
“Higher the room, better the view.”
  • I recommend room service treats!
jakec277, 16 May 2017 | Read review
“There is a Metro Line close to the hotel, this can be heard on occasion So ask for a room where it can't be heard.”
Seutonious, 9 May 2017 | Read review
“Higher floors are quieter”
JG88GT, 29 Apr 2017 | Read review
5 of 5
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USD 242* /night
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Prices are for 1 room, 2 adults
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