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The Portman Ritz-Carlton, Shanghai

No.1376 Nanjing West Road, Jing'an District, Shanghai 200040 China
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (1875)
Room & Suite (255)
Dining (178)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Portman Ritz-Carlton, Shanghai
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#40 of 4,955 hotels in Shanghai
Discover a breathtaking luxury hotel - The Portman Ritz-Carlton, Shanghai. Our award-winning hotel in Shanghai, China sits in the upscale Nanjing Road entertainment, dining and shopping complex, enthralling guests with an unparalleled and impeccable accommodations.
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Room & Suite (255)255
Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Airport transportation
Paid private parking on-site
Adult pool
Indoor pool
Heated pool
Fitness / spa changing rooms
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Facial treatments
Steam room
24-hour security
Baggage storage
Currency exchange
Non-smoking hotel
Butler service
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Room service
Flatscreen TV
VIP room facilities
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Room types
Bridal suite
Non-smoking rooms
Family rooms
Good to know
Centrally Located
Languages Spoken
Chinese, Korean
Hotel links
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Full view
100Great for walkers
Grade: 100 out of 100
176Restaurantswithin 0.5 km
24Attractionswithin 0.5 km
4,368Reviews31Q+A100Room tips
Traveller rating
  • 3,350
  • 657
  • 235
  • 77
  • 54
Time of year
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Popular mentions
Veritasty wrote a review Yesterday
Jiaxing, China6 contributions
We would just like to say a big thank you to all the staff of the Portman Ritz Carlton in Nanjing West Road Shanghai for the consideration and kindness during our stay over the weekend, in particular to Angus who looked after us on Saturday evening no differently to how he looks after all the guests that arrive in the club lounge. We have stayed at the Portman Ritz Carlton many times and have had the honour to meet many members of the staff there and we are always made to feel welcome. Carson who looks after the Portmans Restaurant and Tural who makes the best Negroni I have ever tasted are others that make everyone welcome. Can't wait for the Champagne on the 8th floor to reopen.
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Date of stay: April 2021
Room Tip: Club level is the best place to be!
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mollylou2015 wrote a review 9 Apr
Ko Samet, Thailand23 contributions3 helpful votes
We had high expectations when we booked into this hotel. The website photographer did a great job of contributing to those expectations. I have to say the service is great. The hotel staff are attentive and friendly and go out of their way to help. On the website it said we could check in at 2:00 but our rooms still weren't ready so they put us somewhere else. The rooms are okay. It was still a bit dirty in one of our rooms. In the morning our other room smelled of cigarette smoke. This is a common problem in hotels here and even though they are "non-smoking" people still smoke in them and it's pretty gross. I have children who are allergic and it was not a good experience for us in this room. When I talked to reception they tried to help by saying that they would charge the person smoking and remind people not to smoke. I don't think this is good enough. We paid a lot for our room and had a poor time in one of them due to the smoke. We most likely won't return and will stick to the hotel we usually go to in Shanghai. The breakfast was okay...just frantic and busy and noisy. The pool was not what the photo makes it look to be. It was neglected looking and the tiles looked old and dirty. Overall we would not recommend this hotel as there are better ones in the city if you are looking for a nice pool and experience for your money.
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Date of stay: April 2021
Maarten wrote a review 9 Apr
The Netherlands1 contribution
Great hotel. The location is very conveniet. In the middle of the center of Shanghai. All the famous places are easy to reach. The staff off the hotel is very friendly staff. Especially Luna. I had a great stay in the hotel.
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Date of stay: April 2021Trip type: Travelled on business
Traminer wrote a review 6 Apr
Singapore220 contributions73 helpful votes
Deluxe room upgraded to a corner room due to elite Bonvoy status. Room was clean but the decor looks like it was stuck in 2000s with sterile lighting before USB charging points. The power point at the work desk was awkwardly placed in a drawer left of the chair - I knocked it out a couple of times while working on emails. The equipment in the gym and 20m pool looks old and in desperate need of a update. On the bright side, the jacuzzi/steam in the men's locker are now running again since the lifting of COVID restrictions. Breakfast options located in the next building were not inspiring. For a fraction of the price the hotel is demanding, you can head out to Element Fresh or Manner Cafe just out of the entrance for a more healthy option. On the plus side, you can't beat this location in the middle of JingAn. Lots of malls, local eats with easy access to the subway. .
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Date of stay: April 2021
Trip type: Travelled on business
Room Tip: Corner rooms appear to be larger than the basic rooms.
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Response from Gloria Chen, Other at The Portman Ritz-Carlton, Shanghai
Responded 5 days ago
Dear Traminer, Thank you for choosing The Portman Ritz-Carlton, Shanghai, and we appreciate you taking time to share your experience with us. While I am glad to know that you enjoyed the location, I am very sorry that our room, Health Club and breakfast did not meet your expectation. As the first Ritz-Carlton hotel in Mainland China, our facilities are dated, but we have plans to maintenance and update them every year. I have shared your feedback to the hotel management team, and we will accelerate the process. Meanwhile I would appreciate if you could share more on our breakfast, so we can improve and provide a better breakfast experience to you and all of our guest. You may contact me directly at Gloria.chen@ritzcarlton.com Warm Regards, Gloria Chen Quality Manager The Portman Ritz-Carlton, Shanghai
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Franky G wrote a review 5 Apr
Melbourne, Australia2 contributions2 helpful votes
It feels great to back in Shanghai. Wishing my family can join me but this time it is a business trip again. It never fails, everyone is so welcoming especially Angel, Lounge Director/Manager. She is very friendly, caring, and pays attention to the guest. All of her staff is awesome. Never regret coming to the Portman Ritz Carlton Shanghai. Awaiting to see my other great friends, Angus and Turo.
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Review collected in partnership with 单个酒店
Date of stay: April 2021Trip type: Travelled on business
USD 144 - USD 234 (Based on Average Rates for a Standard Room)
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The Portman Ritz-Carlton Shanghai
ChinaShanghai RegionShanghaiPuxi (Downtown Shanghai) / Jing'an / Shimen Er Lu (Shimen Second Road)
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Frequently Asked Questions about The Portman Ritz-Carlton, Shanghai
Which popular attractions are close to The Portman Ritz-Carlton, Shanghai?
Nearby attractions include Shopping Tours Shanghai-Day Tour (0.05 km), Shanghai Acrobatic Troupe Performance (0.05 km), and Shanghai Centre Theatre (0.05 km).
What are some of the property amenities at The Portman Ritz-Carlton, Shanghai?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at The Portman Ritz-Carlton, Shanghai?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Portman Ritz-Carlton, Shanghai?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Portman Ritz-Carlton, Shanghai?
Yes, paid private parking on-site, paid public parking on-site, and valet parking are available to guests.
What are some restaurants close to The Portman Ritz-Carlton, Shanghai?
Conveniently located restaurants include Din Tai Fung (Nanjing West Road), Beef & Liberty ( Shanghai Centre ) Burgers, and Café Liang.
Are there opportunities to exercise at The Portman Ritz-Carlton, Shanghai?
Yes, guests have access to an indoor pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does The Portman Ritz-Carlton, Shanghai have an airport shuttle?
Yes, The Portman Ritz-Carlton, Shanghai offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Portman Ritz-Carlton, Shanghai?
Yes, dry cleaning and laundry service are offered to guests.
Does The Portman Ritz-Carlton, Shanghai offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Portman Ritz-Carlton, Shanghai?
The staff speaks multiple languages, including Chinese and Korean.