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The Portman Ritz-Carlton, Shanghai

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#61 of 4,670 Hotels in Shanghai
Certificate of Excellence
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1,319 Reviews from our TripAdvisor Community

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Showing 839: English reviews
Riedstadt, Germany
Reviewed yesterday NEW

The Portman Ritz-Carlton in Shanghai is an excellent place for a stay in Shanghai. The hotel offers a high quality as well for the rooms and the service. Returning to this hotel you feel like coming home.

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1Thank Dieter S
Minneapolis, United States
Reviewed yesterday NEW

This hotel is everything you would expect from a Ritz Carlton. Excellent service from the entire staff, a very comfortable property and a great location. I would highly recommend this property to anyone traveling to Shanghai for business or pleasure.

Review collected in partnership with The Ritz-Carlton Hotel Company
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1Thank K8513MOtimothyb
Hong Kong, China
Reviewed 3 days ago NEW

I have a very strong impression of the Ritz hotel chain and this didn't come close to delivering. I can't imagine this is really owned by the Ritz, it must be licensed out ....it was that bad. The room was very, very outdated and dirty and the bathroom had mold all over it. Also, my biggest pet peeve about hotel...

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Helpful?
Thank NicoleClark24
Ritz_Carlton_SH, 总经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear NicoleClark24, Thank you for taking the time to provide us with feedback regarding your recent stay. It is unfortunate to learn that we did not meet your expectations. Please know that your satisfaction is very important to us and would be most grateful for the opportunity to personally speak to you about your overall experience. Please contact the Executive...

Leicester, United Kingdom
Reviewed 4 days ago NEWvia mobile

This is a lovely hotel on an incredibly luxurious street! The rooms are great and very comfortable. I made the mistake of only using my bathrobe on the last night - it's literally incredible! The gym on the 7th floor is well equipped and not over crowded. The swimming pool is nice enough, but I was expecting more to be...

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1Thank THutsUK
Calgary, Canada
Reviewed 5 days ago NEW

nice to stay in this hotel. i like the location so much and might stay there again one day.it is a nice hotel with nice people and service. the food there was good and valuable. recomment to stay there

Review collected in partnership with The Ritz-Carlton Hotel Company
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1Thank chestery2017
Ritz_Carlton_SH, 总经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear Chestery, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies & Gentlemen had made your stay memorable, and thank you for spending the time to...

Melbourne
Reviewed 1 week ago via mobile

Such an awesome 3 nights at this hotel. Everything about this hotel is good: the location, the rooms, the service, and the breakfast spread were awesome. There is a supermarket just in front of the hotel, which makes our stay even more comfortable. The hotel is located in Nanjing West Rd, which is in the middle of Jingan Station and...

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1Thank andryvsutrisna
Ritz_Carlton_SH, 总经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear Andryvsutrisna, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies & Gentlemen had made your stay memorable, and thank you for spending the time to...

Northamptonshire
Reviewed 1 week ago via mobile

This was the best of 4 hotels we stayed in whilst travelling through China. Really enjoyed our club class room amenities, the staff were helpful and pleasant, location was good for access to shopping and local restaurants. Highly recommend for quality of hotel and staff.

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3Thank TandS-W
Ritz_Carlton_SH, 总经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear TandS-W, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies & Gentlemen had made your stay memorable, and thank you for spending the time to...

北京, China
Reviewed 1 week ago

I strongly recommend the hotel, Portman Ritz Calrton in Shanghai, which is located in a wonderful place, although it's equipments should be replaced, such as the TV, the CD-player, and so on. The hotel has maken some improvements on the lounge bar, the gate room, but more improvements of the room equipments should be made as soon as possible. I...

Review collected in partnership with The Ritz-Carlton Hotel Company
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1Thank Yang W
Ritz_Carlton_SH, 总经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear Yang W, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies & Gentlemen had made your stay memorable, and thank you for spending the time...

Jakarta, Indonesia
Reviewed 1 week ago via mobile

stay here several times ... the hotel staff from front desk pick u up at hotel front door, actually they greet u 1 second after u step out from car & escort u to room no need checking in lobby. all done in room 👍🏻 enough said

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Thank holynebula
Ritz_Carlton_SH, 总经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear Holynebula, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies & Gentlemen had made your stay memorable, and thank you for spending the time to...

Tehran, Iran, Middle East
Reviewed 2 weeks ago

Staff was great they were so friendly,Breakfast was awesome Good location, near to Luxury shopping centers Room was extremely clean and convenient Highly recommended for those who is looking for affordable luxury Hope to stay in this hotel again

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Helpful?
Thank maryamsa
Ritz_Carlton_SH, 总经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear Maryamsa, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies & Gentlemen had made your stay memorable, and thank you for spending the time to...

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Staying in Jing'an

Neighbourhood Profile
Jing'an
The heart of this neighborhood is the Jing'an Temple, while the main artery of excitement and entertainment is West Nanjing Road. Close to the Former French Concession, the area has a similar draw for foreign residents but displays a more commercial character. Large, flashy malls, luxe residential high-rises and trendy nightlife areas can be found along West Nanjing Road, but areas off the busy street have the same quiet cafes and independent boutiques that many people think of as distinctive of the Former French Concession. Jing'an is less encased in amber, though, and it's possible to immerse yourself more fully in the energy of China's most bustling metropolis here.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Multilingual Staff
  • Babysitting

Additional Information about The Portman Ritz-Carlton, Shanghai

Address: No.1376 Nanjing West Road, Jing'an District, Shanghai 200040, China (Formerly The Portman Ritz-Carlton Shanghai)
Region: China > Shanghai Region > Shanghai > Jing'an
Price Range: $188 - $353 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Portman Ritz-Carlton, Shanghai 5*
Number of rooms: 610
Reservation Options:
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Also Known As:
The Portman Ritz-Carlton Shanghai Hotel Shanghai
Ritz Carlton Shanghai
Portman Ritz Carlton Shanghai
Ritz Shanghai
Shanghai Ritz-Carlton
Hotel Style:
#21 Romantic Hotel in Shanghai
#58 Business Hotel in Shanghai
#60 Luxury Hotel in Shanghai
#162 Best Value Hotel in Shanghai
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Questions & Answers

Here's what travellers have asked, with answers from The Portman Ritz-Carlton, Shanghai staff and other travellers.
9 questions
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over a year ago
Province of Turin, Italy
Yonkers, New York
6 months ago
Brookfield, Wisconsin
8 months ago
Washington Dc, District Of Columbia

See all questions (9)

Questions? Get answers from The Portman Ritz-Carlton, Shanghai staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Last floor next to the club”
 of 5 bubbles davidespana2016, 11 Dec 2016 | Read review
“the room we didn't like because it looked kind of beat up was 1820.”
 of 5 bubbles AliB31, 29 Nov 2016 | Read review
“Unless they get it together it is not worth the stay”
 of 5 bubbles enricom22, 24 Nov 2016 | Read review
“Away from the lifts”
 of 5 bubbles adelaidesummer, 24 Nov 2016 | Read review
“Make sure you know what size your room would be...”
 of 5 bubbles HadarS_12, 22 Nov 2016 | Read review
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