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4.5
#66 of 2,584 hotels in Shanghai
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
The Novotel Atlantis Shanghai is a 4 star international hotel in the heart of Pudong Lujiazui, the financial centre of Shanghai. The first choice for a business trip, the Novotel is 7-minutes walk away from the metro, close to the Shanghai Exhibition Centre and offers conference facilities up to 150 people.Ideal for a break in this cosmopolitan city, the hotel is a short drive from the Bund waterfront and legendary shopping along Nanjing Road. Enjoy a choice of four restaurants and a bar, an indoor swimming pool, jacuzzi and fitness centre. Free WiFi throughout the hotel. Onsite parking is available.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
HOTEL STYLE
Residential Neighbourhood
Mid-range
Languages Spoken
Chinese
Location
728 Pudong Avenue, Shanghai 200120 China
Name/address in local language
Novotel Shanghai Poseidon Hotel
1,556 reviews
Getting there
Somewhat walkable
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My wife and I spent 4 days at this hotel last February and had a wonderful experience. We were on arrival a little apprehensive when we saw its location in a commercial almost industrial area believing we would be stranded from mainstream tourist areas however we need not have worried. We found ourselves only 7 minutes walk from a metro station which solved all our problems getting in and out of downtown. The hotel was great, beautifully designed with an impressive lobby, reception area and bar. We found the hotel to be quiet and restful. Staff could not have been more helpful and each day on arrival returning from sightseeing were greeted with a complementary glass of Chinese tea. We’d love to go back to Shanghai and would have no hesitation in returning to this hotel.
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Date of stay: February 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Novotel Shangha... A, Manager at Novotel Shanghai Poseidon Hotel
Responded 14 Jan 2020
Dear Joe, We very much appreciate your comments regarding your stay at the Novotel Shanghai Atlantis. It is always a pleasure to receive positive feedback in particular with the service of our associates. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kathy Zhu Guest Experience Manager
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The hotel is great and the price is very reasonable. The revolving restaurant at the 50/F offers perfect view, however, the windows were dusty obstuctiing the view.
The temperature inside room is too hot, no fresh air and we ended up requesting to open the windows.
Staff from Reception (Vicky), Premier Lounge (Hebe) are few to name and offered friendly services.
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Review collected in partnership with Accorhotels.com
Date of stay: December 2019
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Novotel Shangha... A, Manager at Novotel Shanghai Poseidon Hotel
Responded 14 Jan 2020
Dear chanpat, May I begin by thanking you for your feedback and your stay with us. We are happy that in general you were satisfied with your stay in our hotel. Your kind words have been passed on to our Guest Relation Manager Vicky, Senior Premier Lounge Officer Hebe and the department head concerned. This will certainly motivate them to keep up the good work. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our service. I am sorry to hear that the windows of our revolving restaurant were dusty and your room temperature is too hot, we will look into the possibility to improve it. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We thank you for sharing your experience with us, and we sincerely look forward to your next visit to Novotel Shanghai Atlantis. Sincerely, Kathy Zhu Guest Experience Manager
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What a fantastic team you have in Shanghai! Service is excellent, the pool is fabulous, the views are great...the room seems a bit outdated at first but it's really comfortable and quiet. The buffet breakfast is to die for, I just find it a tad too expensive (in line with all the rest of big hotels). Apart from that, I totally recommend staying there. We will come back.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Novotel Shangha... A, Manager at Novotel Shanghai Poseidon Hotel
Responded 14 Jan 2020
Dear Eledublin, We very much appreciate your comments regarding your stay at the Novotel Shanghai Atlantis. It is always a pleasure to receive positive feedback in particular with the service of our associates. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It is indeed that our guestrooms are bit outdated, for your information our owner is now working on a full renovation of our guestrooms and all public facilities which would be carried out in the not too distant future since this hotel is near to 20 years in operation. Our hotel's breakfast price is little cheaper than the same level hotels in Shanghai. Please be informed that we always have some special package room rates with breakfast on ACCORHOTELS.COM that you may choose when making the room booking in future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kathy Zhu Guest Experience Manager
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I've stayed at quite a few Novotels over the years, but this one really could use some real renovation as the rooms are showing some extreme aging.
The breakfast, while having many options, you could tell the quality of the food items served was pretty poor or lacking in taste. I'd rather a smaller selection with higher quality items.
The lounge, as a platinum member, was the most hysterically bad lounge I've encountered in China, maybe in Asia Pacific region. The food was something that looked like it was left overs from the terrible breakfast, and not inviting at all. However, if you wanted a drink of red wine, while pouring my first glass, the lounge attendant explained it would be my only glass because they didn't want to open another bottle. They had a few hard liquors out but ultimately, the lounge, while large, is devoid of anything to eat or drink, so I completely didn't use it during my stay.
It probably all meets Novotel standards in APAC, at the barest minimum possible, like checking boxes, but I'd say this is one of the worser if not worst properties I've been too.
Probably the most irritating issue for myself was the wifi was at a max 5mbps down but speeds averaged 1-2 mbps throughout the day and up-speeds were at 50mbps. One the service reps tried to get IT to look into the issue but ultimately nothing improved and I moved to another Accor property as result.
As someone who has stayed at many Accor properties, this is one to really avoid.
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Date of stay: January 2021
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Novotel Shanghai Atlantis, Other at Novotel Shanghai Poseidon Hotel
Responded 3 Feb 2021
Dear Michael K， Thank you for taking the time to tell us about your experience at Novotel Shanghai Atlantis. I am sorry that your experience did not meet your expectations. We understand that you were not very satisfied with the food quality of breakfast and snacks at Premier Lounge. Please accept my sincerest apologies. We will look into possibility to adjust the menu, and our Executive Chef has already conducted training for his staff members again and will keep monitoring the quality standard, so that you will have a better feeling and dining experience in your future visits. With regard to the wine service at Premier Lounge, since you were communicated with our service attendant in Chinese and I am sorry that our lounge attendant did not explain clearly or repeat in English, caused you misunderstanding, we will reinforce our training for improvement. In addition, we have checked the wifi equipment in the hotel and do not find any defect. The problem might be due to web access control in China as the speed of international sites can be slower than domestic sites. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate you sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kathy Zhu Guest Experience Manager
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Stayed here about a week. Clean rooms and reception. Nice view from upper floor rooms. Drinking water was provided in the room. Breakfast on top, 50th floor -rotating. Very nice views. But, in breakfast room, air condition needs to be turned up a bit, windows cleaned and tables cleaned immediately: very messy-I understand there were many guests, but tables were not cleaned, had to find my own fork etc almost every day. Once someone finishes having breakfast you need to clean immediately! Welcome drink for status guests is only a small beer! Despite Gold late checkout only until 3pm!
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Date of stay: July 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Close to restaurants and supermarkets, only 5-10 minutes walking from/to subway station. The hotel, rooms and service are very good and efficient. Breakfast buffet is amazing, everyday slight changes in one or more dishes, offering healthy, diet and regular breakfast for both Chinese and western style.
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Date of stay: November 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Novotel Shanghai Atlantis, Other at Novotel Shanghai Poseidon Hotel
Responded 29 Nov 2020
Dear yriusa, May I begin by thanking you for your feedback and your stay with us. We are happy that you were satisfied with your stay in our hotel in particular with the service of our associates and our buffet breakfast. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we sincerely look forward to your next visit to Novotel Shanghai Atlantis. Sincerely, Kathy Zhu Guest Experience Manager
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Pros · Friendliness and helpfulness. Very good concierge service. Elena at the front desk was so kind and helpful and on top of everything. There is an affordable massage place just next to the hotel entrance. The breakfast buffet was fantastic.
Cons · Not many restaurants around the hotel. Piano in lobby was not in use and just served as decoration. Revolving restaurant was not up to expectation as far as the diversity of the food offer is concerned (too many meat dishes).
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Date of stay: August 2019
Rooms
Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Novotel Shangha... A, Manager at Novotel Shanghai Poseidon Hotel
Responded 23 June 2020
Dear Valued Guest, May I begin by thanking you for your feedback and your stay with us. We are happy that in general you were satisfied with your stay in our hotel in particular with the service of our Front Office associates and breakfast. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for bring up the diversity of food issue to our attention, kindly be assured that we have already discussed this matter with our Executive Chef and we will look into the ways to improve it. We appreciate you sharing your concerns, and we sincerely expect your next visit in Novotel Shanghai Atlantis. Sincerely, Kathy Zhu Guest Experience Manager
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Hotel in the Pudong district, near the Pudong Avenue metro station. The area is certainly quiet, close to the Shanghai Tower, and within minutes you can reach the bustling Bund by metro. The hotel is located in a skyscraper with a beautiful view and features a fantastic revolving restaurant where you can enjoy an excellent and abundant breakfast with a breathtaking view of the city. Another highlight of this property is the courtesy and professionalism of the staff. In China, there are well-known issues with internet access for foreigners, and the hotel does everything it can to help, such as assisting with Disney reservations or flight check-ins, providing essential support. We would like to extend our thanks to Shelley and Mikey, who provided invaluable assistance. Hotel in Pudong district, near Pudong Avenue subway station. The neighborhood is definitely quiet, near the Shanghai Tower, and in a few minutes you can reach the crowded Bund by subway. The hotel is located in a skyscraper with a beautiful view and has a fantastic revolving restaurant, where you can have a great and hearty breakfast with a breathtaking view of the city. Also in this structure, a very positive aspect is the courtesy and professionalism of the staff. In China, there are known Internet access problems for foreigners today, and the hotel goes out of its way to help you, such as making reservations for Disney or checking in your flight, offering essential help. We therefore want to thank Shelley and Mikey, who have given us indispensable support.
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Automatically translated
Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel is very well located. The attendants are attentive. Breakfast is on the 50th floor with a very beautiful view of the city. The kids loved the Gift, little pet. The rooms do not have a bathtub, but the bathroom is quite tasty. Hotel near the center.
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Automatically translated
Date of stay: July 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel is under renovation. No services available besides cold breakfast.gym is closed, swimming pool is closed. Restaurants are closed. Proper hotel lobby is closed. Non smoking rooms smell like smoke. Very hard to get through building site to enter hotel. Heating is overrated for common spaces, so wear your jacket everywhere. Hallways are dirty and dusty from building dust
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Date of stay: March 2023Trip type: Travelled on business
Room Tip:Find another hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
In most hotels with club floor, most times you have to book or upgrade to the club rooms to have the club access.
In my experience if they have no more club rooms then you can get the club access by paying a premium on your normal room. This I have experienced at another establishment.
Dear TripAdvisor user Wonderingdutch,
Warm Greetings from the Novotel Shanghai Atlantis!
If you take a metered taxi outside the airport, the fare is around 160 yuans and if you take the private one, it will be more expensive.
We hope we have been able to help you. Should you have any other query please do not hesitate to contact us.
Best Regards,
Jovanie Calkee
Guest Experience Manager
Dear TripAdvisor user Cris R,
Warm Greetings from Novotel Shanghai Atlantis!
In order to go from our hotel to Disneyland using Shanghai metro service (about 1 hour 15 minutes), you should go as following:
1. Take the line 4 at Pudong Avenue (5 minutes walk from our hotel)
2. Change to the line 2 at "Century Avenue" (1 stop) and go to the stop "Longyang Rd" (3 stops)
3. Change to the line 16 and go to the stop "Luoshan Rd" (2 stops)
4. Change to the line 11 and go to the stop "Disneyland" (3 stops)
The other option, by taxi, will take you about 40 minutes drive and will cost you around 120 CNY.
I hope these information will prove useful to you.
For any further request, please do not hesitate to contact us.
With kind regards,
Quentin Omnes
Senior Guest Relation Manager
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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NOVOTEL SHANGHAI POSEIDON HOTEL (AU$88) - 2024 Prices & Reviews (China) - Photos of Hotel - Tripadvisor
Frequently Asked Questions about Novotel Shanghai Poseidon Hotel
Which popular attractions are close to Novotel Shanghai Poseidon Hotel?
Nearby attractions include Shanghai Royal Yangdian Taoist Temple (1.0 km), Shanghai Feng Tianxing Stone Museum (1.2 km), and Chin Grant Yang Temple (1.0 km).
Are there any historical sites close to Novotel Shanghai Poseidon Hotel?
Many travellers enjoy visiting Jing'an Temple (7.7 km), Shanghai Temple Of the Town God (Chenghung Miao) (3.4 km), and Shanghai Former Provisional Government Site of the Republic of Korea (5.3 km).
