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THE ONE Executive Suites managed by Kempinski-Shanghai

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Traveller (220)
Room & Suite (108)
Dining (9)
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Overview
  • Excellent62%
  • Very good26%
  • Average9%
  • Poor2%
  • Terrible1%
Travellers talk about
“washing machine”(14 reviews)
“sculpture park”(4 reviews)
“living room”(15 reviews)
Name/address in local language
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
4 Star Hotel
All hotel details
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Reviews (416)
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339 results
Traveller rating
203
88
36
7
5
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LanguageEnglish
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203
88
36
7
5
Show reviews that mention
All reviewswashing machinesculpture parkliving roomwest nanjing roadsmall kitchenetteserviced apartmentlonger stayhome away from homewalking distancemetro stationhouse keepinggreat roomperfect staytrain ticketslocation is greatperfect hotelconvenience store
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1 - 5 of 339 reviews
Reviewed 5 days ago via mobile

We have stayed nine nights here. The customer service here is friendly and cordial. Rooms 2112 and 1812 had very poor air ventilation and air conditioning that caused me to have an asthmatic attack during my fourth day of stay. The airconditioning in the sitting...More

Thank Baru239
Response from Gerrit_Thesing, General Manager at THE ONE Executive Suites managed by Kempinski-ShanghaiResponded 2 days ago

Dear Baru239, Thank you for your recent stay with us, and for your feedback on TripAdvisor and during your stay. As mentioned during our conversations, it is very important to us to learn from the observations of our guests, and it would have been a...More

Reviewed 2 weeks ago

Good in general. Nice rooms. Breakfast buffet good. Receptionists helpful and friendly. Very clean. Quiet. Public transport fairly close by. The actual street slightly dinghy but safe area. Walking distance to different types of shopping and activities. Many alternative eating establishments close by.

Review collected in partnership with this hotel
Thank nattyb88
Response from Gerrit_Thesing, General Manager at THE ONE Executive Suites managed by Kempinski-ShanghaiResponded 1 week ago

Dear Nattyb88, Thank you for your kind review. We are glad to read that you enjoyed you stay with us. We look forward to your next visit! With kind regards, Gerrit H Thesing General Manager THE ONE Executive Suites Shanghai Managed by Kempinski

Reviewed 3 weeks ago via mobile

Amazing Kempinski style hotel! I enjoy every day staying here. Hotel have the best location in Shanghai even if you are here with business or tourist. Only few minutes distance to Nanjing Road, People Square, Train Station, Subway Station and a lot of museum and...More

Thank FaneGSM
Response from Gerrit_Thesing, General Manager at THE ONE Executive Suites managed by Kempinski-ShanghaiResponded 2 weeks ago

Dear FaneGSM, Thank you very much for taking the time to share your experiences about your recent stay at The One Executive Suite Shanghai managed by Kempinski with the TripAdvisor community. We are delighted to read how much you have enjoyed your stay with us,...More

Reviewed 4 weeks ago via mobile

The room was spacious and really comfortable!totally loved the room! It’s ensuite with living room/ kitchen too! Close to metro , about 7-8 mins walk. Near the new Starbucks roastery! The only down side of the stay is that pillow is too low and uncomfortable....More

Thank Jen80811
Response from Gerrit_Thesing, General Manager at THE ONE Executive Suites managed by Kempinski-ShanghaiResponded 4 weeks ago

Dear Jen80811, I appreciate your kind review of your recent experience at our hotel. I am glad to know that your enjoyed our room facilities as well as the the central location. I have brought your comment to our team for the issues which you...More

Reviewed 4 weeks ago via mobile

I spent 5 nights here in May and cannot day enough good things about THE ONE. The service was top notch, the suite was beautiful and comfortable, the wifi was consistent and reliable. (The shower water pressure was excellent for those who care as much...More

Thank Christina B
Response from Gerrit_Thesing, General Manager at THE ONE Executive Suites managed by Kempinski-ShanghaiResponded 4 weeks ago

Dear Christina B, We greatly appreciate the time you have taken to let us know just how much you enjoyed your stay with us at THE ONE Shanghai. We were thrilled to receive your positive feedback and we have already shared your feedback with our...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Room Service
Restaurant
Spa
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Multilingual Staff
Conference Facilities
Airport Transportation
Self-Serve Laundry
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Restaurant
Spa
Indoor pool
Sauna
Details
Price range
USD 143 - USD 243 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#25 Family Hotel in Shanghai
#31 Spa Hotel in Shanghai
#44 Luxury Hotel in Shanghai
#86 Business Hotel in Shanghai
#470 Best Value Hotel in Shanghai
Room types
Kitchenette, Suites, Non-Smoking Rooms, Smoking rooms available, Family Rooms
Details
Price range
USD 143 - USD 243 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#25 Family Hotel in Shanghai
#31 Spa Hotel in Shanghai
#44 Luxury Hotel in Shanghai
#86 Business Hotel in Shanghai
#470 Best Value Hotel in Shanghai
Room types
Kitchenette, Suites, Non-Smoking Rooms, Smoking rooms available, Family Rooms
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Traveller (220)
Room & Suite (108)
Dining (9)
Family and Play Areas (3)
Nearby
Jing'an
The heart of this neighborhood is the Jing'an Temple,
while the main artery of excitement and entertainment
is West Nanjing Road. Close to the Former French
Concession, the area has a similar draw for foreign
residents but displays a more commercial character.
Large, flashy malls, luxe residential high-rises and
trendy nightlife areas can be found along West Nanjing
Road, but areas off the busy street have the same
...More
Questions & Answers
Ask a question
FaneGSM
24 May 2018|
Answer
Response from Gerrit T | Property representative |
Dear FaneGSM, Thank you for your question and your interest in The ONE. Yes, we do have Ethernet cables at all desk for guests who prefer a wired internet connection. Kindly please be in touch by direct message to assist you... More
2
Votes
Issarah K
7 April 2018|
AnswerShow all 3 answers
Response from Gerrit T | Property representative |
Hi Sara, Its easily walkable in 5-10 minutes. Best regards
1
Vote
Bruce W
25 November 2017|
AnswerShow all 3 answers
Response from Arumbero | Reviewed this property |
Hi Bruce Actually that’s the only hotel we stayed in Shanghai and we liked it. Most likely we will stay there again next time.
0
Votes
Room Tips
"Please be aware that the bathrooms have blinds that can be lowered electronically for privacy. My friends..."
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"best view, clean room, professional service"
Read review
"Comfortable room, everything is nice only the dryer didn’t work"
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"Ask for a corner room, they are much brighter (usually end in 01 or 12 I think)"
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