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Hilton Shanghai Hongqiao

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#53 of 4,670 Hotels in Shanghai
Certificate of Excellence
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Hilton Shanghai Hongqiao
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847 Reviews from our TripAdvisor Community

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Showing 551: English reviews
Reviewed 4 days ago NEWvia mobile

Maintaining the Hilton expected quantity the hotel provides good service. Can recommend. Good value for money for room tariff but the in hotel dining / room service is a bit pricey but again good service and high standards of quality.

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Helpful?
Thank Ajay A
Joseph Z, General Manager at Hilton Shanghai Hongqiao, responded to this review

Dear valued guest, Thank you for staying at Hilton Shanghai Hongqiao. It is always pleased to know how you enjoyed your stay here and of course the services we provide. We do look forward your coming back when your next visit in Shanghai. And thank you again for sharing your staying experience.

Jakarta, Indonesia
Reviewed 5 days ago NEW

Had to stay in this hotel for business reasons, otherwise would not have chosen it. Location is not great. Far away from public transport and not much to see/do in the vicinity. As we were a little early checking in, front desk told us we had to upgrade to another room in order to have a room available (!). The...

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Helpful?
Thank Maria E
Joseph Z, General Manager at Hilton Shanghai Hongqiao, responded to this review

Dear valued customer, Thank you for staying at Hilton Shanghai Hongqiao and please accept my sincere apology for the unpleasant experience you had. All your feedback have been shared with department heads concerned to look into the depth of the issue and proper training will be given to the staffs as well. I do hope that we could have the...

Reviewed 1 week ago via mobile

Very classy lobby, clean & beautiful room.. hotel location is slightly away from shopping & F&B places that's the only "complaint" I have but only a few min drive out though so still acceptable.. will strongly recommend for couple & business trips ..

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Helpful?
Thank Wendwend
Joseph Z, General Manager at Hilton Shanghai Hongqiao, responded to this review

Dear valued guest, Thank you for staying at Hilton Shanghai Hongqiao. It is always pleased to know how you enjoyed your stay here and of course the services we provide. We do look forward your coming back when your next visit in Shanghai. And thank you again for sharing your staying experience.

Beijing, China
Reviewed 1 week ago via mobile

As I said, if you need to leave early, they let you wait until 06:30, not t one minute earlier, Chninese VAT also not available before 06:30. This is a biz trip hotel and should be aware of this. Hotel itself is ok.

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Helpful?
Thank Michael M
Joseph Z, General Manager at Hilton Shanghai Hongqiao, responded to this review

Dear valued guest, Thank you for your staying at Hilton Shanghai Hongqiao! Apologize for the breakfast issue and if you have special requirement for the early breakfast, please contact our staff at front office, and it will be our great honor to offer you special service. We are always ready to try our best to make your stay as brilliantly...

Shanghai, China
Reviewed 1 week ago via mobile

Service at this hotel is legendary from the staff at the front desk through the concierge staff especially Tom that will always go the extra 10 miles for you. And the executive building staff great service. The only issue I'm having with this hotel which is like my home in Shanghai is it's getting old and run down the property...

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Helpful?
Thank Mashgiach
Joseph Z, General Manager at Hilton Shanghai Hongqiao, responded to this review

Dear valued guest, Thank you for staying at Hilton Shanghai Hongqiao. It is always pleased to know how you enjoyed your stay here and it is great honor to have your great praises to our staffs at front desk and concierge, and I'm sure it will motivate them a lot during daily work. Meanwihile, I also noticed your suggestion regarding...

Shanghai, China
Reviewed 1 week ago via mobile

I have been coming to this hotel for years, since the opening, also having a corporate agreement with my company. Yes, rooms are clean and spacious but the overall service has gone down and prices are more than double than it used to be. Impolite staff like they don't care anymore, wrong information provided by the staff,, they advertise free...

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Helpful?
Thank albe_suki
Joseph Z, General Manager at Hilton Shanghai Hongqiao, responded to this review

Dear valued guest, Thank you so much for your staying at Hilton Shanghai Hongqiao, and take your time to share with us your experience. I'm glad that you are satisfied with our room facilities, and notice that your concerns on the service. I've passed your comments to related department heads to take proper actions immediatly so that we can win...

Minneapolis, United States
Reviewed 2 weeks ago

Hotel facility and staffs are excellent and I have stayed at this Hilton for the last few years. There are other 5 stars hotel in Shanghai, this one has the best value. The only minor thing is the location. It is not on the subway line, the closest subway station is 15 minutes walk away. You need to use taxi...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Eric C
Joseph Z, General Manager at Hilton Shanghai Hongqiao, responded to this review

Dear valued guest, Thank you for staying at Hilton Shanghai Hongqiao. It is always pleased to know how you enjoyed your stay here and of course the services we provide. We do look forward your coming back when your next visit in Shanghai. And thank you again for sharing your staying experience.

Manila, Philippines
Reviewed 2 weeks ago

Staff are all accommodating, friendly, well converse in english, & most specially always willing to give extra hand in guest needs. Rooms are well cleaned & daily replenishment of water & toiletries. Locations near the Honquiao South Railway Station & Airport.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Julie Carl S
Joseph Z, General Manager at Hilton Shanghai Hongqiao, responded to this review

Dear valued guest, Thank you for staying at Hilton Shanghai Hongqiao. It is always pleased to know how you enjoyed your stay here and of course the services we provide. We do look forward your coming back when your next visit in town. And thank you again for your time.

Glastonbury, Connecticut
Reviewed 2 weeks ago

Stayed for a conference here in October, and the hotel was perfect for what I needed. Comfortable beds, great food and in a decent location. It was possible to get to everywhere from the hotel. It was relatively close to the airport, so the location was decently close to a few different areas. The breakfast was incredible- so much delicious...

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Helpful?
Thank Shepps63
Joseph Z, General Manager at Hilton Shanghai Hongqiao, responded to this review

Dear valued guest, Thank you for your staying at Hilton Shanghai Hongqiao, and share with us your staying experience. I am so delighted to see your satisfaction with our convenient hotel location as well as nice food. Sincerely invite you to stay here next time when you are back in Shanghai.

Ludhiana, India
Reviewed 2 weeks ago via mobile

Great hotel, nice homely feel where you don't feel homesick. Everything seems familiar with rest of the world. The rooms are nice and beautiful. Takashemaya Japanese departmental store is close by. Everyone speaks in English. 30 minutes away from the railway station. I stay here all the time.

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Helpful?
Thank Nitin G
Joseph Z, General Manager at Hilton Shanghai Hongqiao, responded to this review

Dear valued guest, Thank you for your staying at Hilton Shanghai Hongqiao, and taking time to share with us your staying experience. I am so happy to see your satisfaction with our service which makes you feel at home, and I will surely share this comment to my team, which will definitely drive their passion to offer better service. Sincerely...

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Staying in Gubei / Hongqiao / Minhang

Neighbourhood Profile
Gubei / Hongqiao / Minhang
West of Shanghai’s better-known business, cultural and entertainment centers, lies an expansive area of residential neighborhoods peppered with lifestyle pockets that have their own unique attractions. The schools have formed pockets of international communities throughout Gubei, Hongqiao and Minhang. Quite a few entertainment and shopping centers have built up over the years to cater to these communities. While living here means you are relatively far away from Shanghai’s usual hot spots, the large parks, spacious homes and proximity to great Japanese and Korean food keep the neighborhoods popular.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Situated in the heart of Hongqiao business district, the three-tower Hilton Shanghai Hongqiao is close to metro lines and within walking distance of entertainment venues. Relax in the spacious guest rooms and enjoy the wide range of facilities including the spa. The Grand Ballroom is ideal for private functions and can accommodate over 1,000 people while the two restaurants serve up cuisine from around the world. ... more   less 

Additional Information about Hilton Shanghai Hongqiao

Address: No.1116 Hongsong East Road, Shanghai 201103, China
Region: China > Shanghai Region > Shanghai > Gubei / Hongqiao / Minhang
Price Range: $114 - $424 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Shanghai Hongqiao 5*
Number of rooms: 662
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Booking.com, Travelocity, Ctrip TA, Hotels.com and Agoda so you can book your Hilton Shanghai Hongqiao reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Shanghai Hongqiao Hotel Shanghai
Hotel Style:
#31 Business Hotel in Shanghai
#34 Spa Hotel in Shanghai
#53 Luxury Hotel in Shanghai
#105 Best Value Hotel in Shanghai
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Shanghai Hongqiao staff and other travellers.
6 questions
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San Francisco, California
San Diego, California
over a year ago

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Questions? Get answers from Hilton Shanghai Hongqiao staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“book Room Only”
 of 5 bubbles tisantlai, 19 Dec 2016 | Read review
“Rooms are good”
 of 5 bubbles Parmila, 28 Nov 2016 | Read review
“there are different wings - wing 2 is quieter”
 of 5 bubbles WelshJohn1959, 26 Oct 2016 | Read review
“Choose a room at a different hotel.”
 of 5 bubbles NotSoCritical, 25 Oct 2016 | Read review
“go for the upper floors”
 of 5 bubbles 391dave, 18 Oct 2016 | Read review
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