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the guoman hotel is nice enough, but they have a few electrical features that are not working properly: a speaker for the television in the bathroom that starts to function at full volume all of a sudden, a keypad that needs to be reprogrammed on...More
Thank Guillaume M
Response from Guoman-GM, 总经理 at Guoman Hotel ShanghaiResponded 4 weeks ago
Dear guest, We appreciate your time in providing us with a detailed feedback and we regret to your unsatisfying experience for the room facilities during your stay in Guoman Hotel Shanghai, Your comments on electric features were noted with top concern and we have shared...More
The hotel is just a short walk from the Shanghai Convention & exhibition center. The room was very comfortable with very nice amenities. Clean and wi-fi worked well. The restaurants are nice. Breakfast buffet offered a fairly good selection. The best part of our stay...More
Thank Stefanie C
Response from Guoman-GM, 总经理 at Guoman Hotel ShanghaiResponded 13 June 2018
Dear guest, we appreciate you taking the time to leave detailed feedback. It's always the best thing knowing how a customer spent an enjoyable moment here at our hotel and we look forward to your coming back again.
The rooms are large and complete with all the services and amenities you will need for a long stay. We stayed for five nights. The breakfast is of sufficient variety and the Chinese restaurant upstairs is very good. Language is a bit of an issue...More
Response from Guoman-GM, General Manager at Guoman Hotel ShanghaiResponded 20 April 2018
Dear guest, we are glad to receive your comment and noticed that you had enjoyed a comfortable stay with us. Guest satisfaction is always our first priority. And also please rest assured that the necessary English training will be given to all of our staff...More
At 3 AM, a half-naked, intoxicated woman entered my room and would not leave. At first, I thought she was escaping a bad situation in another room - always beware the damsel in distress - but when she sat herself down right next to my...More
Response from Guoman-GM, General Manager at Guoman Hotel ShanghaiResponded 16 January 2018
Dear Ms. Susan,
Greetings from Guoman Hotel Shanghai.
First of all, please accept my sincere apologize for the unfortunately and unpleasant experience in our hotel. In this incident we have already share with department concerns and immediate further action been addressed of the drunk lady...More
The hotel was clean and well decorated. The beds were comfortable and the bathroom was clean but a little worn. The hotel breakfast was good and varied. You could always get something fresh to eat and free specialty coffee at breakfast. The main obstacle is...More
Response from Guoman-GM, General Manager at Guoman Hotel ShanghaiResponded 3 January 2018
Dear guest, thank you for sharing your comment with us. We appreciate your commendation and we will do our best to continue to meet our guest expectation. Yes indeed at currently the nearby Joy City & Guoson malls is undergoing internal & major refurbishment, after...More
Response from Guoman-GM | Property representative |
Dear guest, we have shuttle bus service to Hongqiao Intational airport, and metro station, where you can take the metro to Pudong International airport. If you would like us to arrange limousine service to the airports, we... More
Dear guest, we have shuttle bus service to Hongqiao Intational airport, and metro station, where you can take the metro to Pudong International airport. If you would like us to arrange limousine service to the airports, we also can do it at certain cost.
Our shuttle bus service goes to some places of interest in Shanghai as well.