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The Ritz-Carlton Shanghai, Pudong

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The Ritz-Carlton Shanghai, Pudong
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1,348 Reviews from our TripAdvisor Community

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There are newer reviews for The Ritz-Carlton Shanghai, Pudong
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Showing 901: English reviews
Singapore
Reviewed 6 June 2016

I would like to highlight the second-to-none service and experience delivered by your Guest Recognition Officer, Ikee Vong. She was the very first Ritz Carlton Pudong staff whom I interacted with and created a very positive impression. She showed me to my room after checking in on 15th May and was very kind to make every effort to ensure that...

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Helpful?
Thank Zi L
Ritz-Carlton-Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear Zi L, We are most proud of our Ladies & Gentlemen for delivering legendary Ritz-Carlton service. We thank you for choosing to host your event with us and it is heart-warming to read of the many efforts Ikee made to ensure your stay would be full of lasting memories.we appreciate that you have taken the time to recognize Klaris,...

Oldenburg, Germany
Reviewed 5 June 2016 via mobile

I stayed here for two nights for business and it was a great experience. I stayed at many five star hotels in the world and normally the small things separates hotels in this class and this hotel mastered this in my view. The service was generally impeccable only the reception staff could be a bit better in my view. The...

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Helpful?
Thank Daniel G
Ritz-Carlton-Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear Daniel G, Thank you for sharing your wonderful review. We are most pleased to read that every aspect of your stay lived up the high standards and expectations of a Ritz-Carlton hotel. We hope to welcome you again soon. Warm Regards, Rainer J. Burkle Regional Vice President and General Manager

Dallas, Texas
Reviewed 4 June 2016

I recently stayed at this property for 2 weeks (no it wasn't a typo) for work. The staff (front desk upon check in and check out, the gym attendant) were very friendly and welcoming. Thank you for the hospitality Larissa and Violet. It was a pleasant stay albeit having to live out of a suitcase. One of the nice surprises...

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Helpful?
Thank fishiesky
Ritz-Carlton-Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear , Thank you for taking the time to share your detailed feedback regarding your stay. We are pleased to know that you had an overall enjoyable experience and we are committed to focusing on improving the experiences that fell short of the level of service that our guests have come to expect from The Ritz-Carlton. Thank you again, and...

Newark-on-Trent, United Kingdom
Reviewed 2 June 2016

All of the staff have to be complimented on their efficiency and superb English (my Chinese is non-existent). However we were extremely disappointed to find the hotel had only one bar and that was closed for a private function. We were sent outside to find a bar - surely a 5 star hotel has more than one location where drinks...

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1Thank Jasper1944
Ritz-Carlton-Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear Jasper1944, We thank you for having chosen Ritz-Carlton Shanghai Pudong and we prize your feed-back as integral part of the Guest experience. We are pleased to know that your had a pleasant stay and we regret that the food did not meet your expectations. In fact, the Guest satisfaction is our outmost and be assured that your comments have...

Haywards Heath, United Kingdom
Reviewed 2 June 2016

I enjoyed very much the glamours atmosphere, the views and the nice location. I thought the level of services were below average for a Ritz Carlton as felt by staff at various areas in the hotel. The breakfast seemed disappointing both on service and variety. I have witnessed Ritz quality in several locations but felt it was missing in Shanghai....

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1Thank dabbagmm
Ritz-Carlton-Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear dabbagmm, I am very disheartened to read your review...It is paramount to us that our most loyal guests receive the genuine care they undoubtedly deserve, and please be assured the details of your feedback have been reviewed with our leadership team. Please also allow me to extend my sincerest apology for the impression given to you by your experience...

Orlando, Florida
Reviewed 2 June 2016

The staffs were very helpful and friendly when I requested for a late check out due to my flight was not leaving till later day and I had no where to go. Joanna Zhang, who is the Customer relation specialist, offers customize customer service which very impresses me. I had to said the views are amazing and the location is...

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Helpful?
Thank helloburberry
Ritz-Carlton-Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear helloburberry Thank you for your valuable feedback and we are very pleased to share your experience with Joanna and all the team. We are committed to provide exceptional service and product. Look forward to your next visit. Warm Regards, Rainer J. Burkle Regional Vice President and General Manager rainer.burkle@ritzcarlton.com

Philippines
Reviewed 1 June 2016

Our group of friends went to Shanghai to celebrate the engagement of one of our friend. The hotel is located at the World Trade Center in Pudong, Shanghai. The location is the best since it is attached to the WTC Mall where you can find plenty of restaurants. English language is not a issue to this hotel. What was the...

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Thank PhilippineTraveler
Ritz-Carlton-Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear PhilippineTraveler Greetings from The Ritz-Carlton! We hope you enjoyed your stay with us. All of our ladies & gentlemen are looking forward to welcoming you again and create another memorable experience for you. Warm Regards, Rainer J. Burkle Regional Vice President and General Manager rainer.burkle@ritzcarlton.com

Reviewed 1 June 2016

Location is fantastic, right next to waitan and dongfangmingzhu. ifc with so many shopping and dining facilities is such a convenience for shopping and eater like me. excellence in service is the best that you can ask for, they treat you like friends and remember your every needs.

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Helpful?
Thank Yihong H
Ritz-Carlton-Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear Yihong H Thank you for choosing The Ritz-Carlton and letting us stay with you. We hope you had a great stay and look forward to your next visit. Warm Regards, Rainer J. Burkle Regional Vice President and General Manager rainer.burkle@ritzcarlton.com

Zürich, Zürich, Switzerland
Reviewed 1 June 2016

Even though I only booked a standard double room, we were still impressed by the size of the room and the interior decoration. We were not facing the river but still the view was stunning, watching Jin Mao and Shanghai Centre. The bath room looks especially lavish. We simply loved the room. It was amazing that the staffs throughout the...

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Helpful?
Thank Phoebe G
Ritz-Carlton-Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear Phoebe Thank you very much for your valuable feedback. Please know that we have discussed with relevant deparment and will make continuous improvement on our facilities. We regret to know that you did not enjoy the pool. We are looking forward to your next visit and will certainly create a wonderful experience for you. Thank you again for letting...

Wellington, New Zealand
Reviewed 30 May 2016

This is a fantastic hotel in the middle of the financial district. Within close walking distance are restaurants and shopping malls but best of all is the river promenade where you can leisurely wander around and stop for a rest and coffee at numerous cafes. The impression that is left with me about this hotel is the amazing hospitality of...

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Helpful?
Thank Robin H
Ritz-Carlton-Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear Robin What a wonderful review! Thank you for choosing The Ritz-Carlton and it is truly my pleasure to know that Joanna and all the ladies & gentlemen have created a memorable experience for you. We look forward to your next visit and let us stay with you again! Warm Regards, Rainer J. Burkle Regional Vice President and General Manager...

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Staying in Lujiazui

Neighbourhood Profile
Lujiazui
When people speak of Shanghai’s futuristic skyline, it’s the financial district of Luiazui they are speaking of. Shanghai’s most iconic buildings are located in close proximity to Lujiazui’s elevated ring road and swanky eateries. Sky-high shopping and chic bars fill the highrises around the area. As is characteristic of a world-class financial business district, some of Shanghai’s best malls and hotels can be found in the neighborhood. While everyone on the famous Bund side of the river gazes in awe at these amazing structures, all the buildings here, as well as Lujiazui’s riverside promenade, offer great views of the historic buildings all along the Puxi side. The Lujiazui park often hosts music festivals throughout the year, and park goers can party and stroll in the shadow of some of the world’s tallest buildings.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Nestling at the heart of Shanghai’s financial district and offering sweeping views across vibrant Huangpu River and historical Bund, The Ritz-Carlton Shanghai, Pudong’s guarantees guests a memorable experience and an unforgettable Shanghai visit. Situated on the upper floors of a stylish 58-floor tower in Lujiazui at the very heart of modern Shanghai’s commercial center, the 5-star luxury hotel occupies a prime location with stunning views of the iconic Oriental Pearl Tower, overlooks The Bund and is just minutes from the historic Yu Gardens. The hotel’s location also affords rapid access to both Hongqiao International Airport and Pudong International Airport. A thriving business and retail center, Shanghai ifc mall above which the hotel is located provides access to some of Shanghai’s very best upscale shopping. Designed in elegant Art Deco style, the air-conditioned rooms come with large windows and a flat-screen TV. Modern comforts include a Blu-Ray DVD player, BOSE sound systems and Nespresso coffee maker. Club rooms also include access to 24-hour Club Lounge, where guest can enjoy 5 exquisite food and beverage presentations daily. The Ritz-Carlton Spa features a 24-hour gym, indoor swimming pool, relaxing massage treatments and a dry sauna. The hotel also conveniently provides a business centre, 24-hour room service and a 24-hour front desk. Scena Restaurant serves Italian dishes, while the Michelin-starred Jin Xuan Restaurant offers fine Cantonese dining. Other dining options include Flair, the highest rooftop restaurant & bar in China, and afternoon tea at Aura Lounge. ... more   less 

Additional Information about The Ritz-Carlton Shanghai, Pudong

Address: No.8 Century Avenue, Lujiazui, Pudong New Area | Shanghai IFC, Shanghai 200120, China
Region: China > Shanghai Region > Shanghai > Lujiazui
Price Range: $386 - $627 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton Shanghai, Pudong 5*
Number of rooms: 285
Reservation Options:
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Also Known As:
The Ritz-Carlton Shanghai Pudong Hotel Shanghai
Hotel Style:
#2 Luxury Hotel in Shanghai
#2 Spa Hotel in Shanghai
#6 Business Hotel in Shanghai
#7 Romantic Hotel in Shanghai
#8 Family Hotel in Shanghai
#176 Best Value Hotel in Shanghai
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton Shanghai, Pudong staff and other travellers.
18 questions
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Questions? Get answers from The Ritz-Carlton Shanghai, Pudong staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for Club access”
654isabelm, 24 Apr 2017 | Read review
“Club Room!!!”
HRK_SYHK, 13 Feb 2017 | Read review
“if view is crucial, choose room type with "bund" in the name”
, 12 Feb 2017 | Read review
“excellent room service”
, 29 Jan 2017 | Read review
“Pay little bit extra to stay in Club Room”
  • Hotel Room
TT0419, 23 Dec 2016 | Read review
5 of 5