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The Ritz-Carlton Shanghai, Pudong

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1,226 Reviews from our TripAdvisor Community

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Showing 821: English reviews
Charlotte, North Carolina
Reviewed 5 May 2016

Beautiful, quite rooms with fantastic views. Great bed. The shower was like a fire hose - loved it. Everything worked (except my room card-key which kept getting erased). Wonderful, helpful staff eager to help in any way.

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Helpful?
Thank thayerallison
Ritz-Carlton-Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear thayerallison Greetings from The Ritz-Carlton. Thank you for your feedback and we apologize for the keycard issue you have experienced. We are now looking into our keycards and we will ensure we make improvement on that. Thank you again for choosing The Ritz-Carlton and we look forward to your next visit. Warm Regards, Rainer J. Burkle Regional Vice President...

Charlotte, North Carolina
Reviewed 4 May 2016

I have stayed at several Ritz hotels in China, and at this one twice. The Shanghai location offers wonderful amenities and a good central location. My room was situatied with a gorgeous panoramic view of the river and central business district, 50 floors up. Eating in the restaurants or using the Club Lounge services also provides these great views. There...

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Helpful?
Thank Richard W
Ritz-Carlton-Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear Richard W Thank you for your feedback and your loyalty with the brand. Hotel has great location and easy access to the metro. All our ladies and gentlemen are dedicated to providing exceptional service. We look forward to welcoming you back to Pudong or other Ritz-Carltons in China. Warm Regards, Rainer J. Burkle Regional Vice President and General Manager...

Reviewed 4 May 2016

Very cordial and warm hospitality that made my stay feel very comfortable and appreciated. Amy You was amazing professional and kind. She was very attentive and intuitive, her genuine personality make me feel at ease. Molly Song at the Aura bar, was amazing as well, making us feeling welcomed and at home. I travel for a living and this trip...

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Helpful?
Thank Carlo P
Ritz-Carlton-Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear Carlo P Amy and Molly would definitely be happy to see you once again! Great to know your feedback and I will share with the team. Thank you for your feedback and thank you for choosing The Ritz-Carlton. Warm Regards, Rainer J. Burkle Regional Vice President and General Manager rainer.burkle@ritzcarlton.com

Hong Kong, China
Reviewed 2 May 2016

Greatly impressed by the good location, hotel facilities and staff of Ritz Carlton during my 5-day stay. Hotel location is convenient with easy access to Oriental Pearl Tower, The Bund and other Old Shanghai sight-seeing points. My room is located at 51/F with good view of Huangpu River and The Bund. The room is spacious and tidy and the bed...

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Helpful?
Thank tsehwfrancis
Ritz-Carlton-Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear tsehwfrancis Thank you very much for your comment! It is my great pleasure to read your words and know my ladies and gentlemen had done fantastic job in creating a memory for you. I will share your joy with the team and we all look forward to seeing you again at The Ritz-Carlton Shanghai, Pudong. Warm Regards, Rainer J....

London, United Kingdom
Reviewed 30 April 2016

Stayed here for 2 nights and was impressed by the hotel overall. The check in area is a little small (on the 52nd floor) however the staff were very attentive and very helpful. The concierge desk was very helpful in printing out addresses in chinese to tell taxi drivers. The room was well appointed and decorated, definitely in keeping with...

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Helpful?
Thank FunkyR
Ritz-Carlton-Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear FunkyR Greetings from The Ritz-Carlton Shanghai, Pudong. Thank you for sharing valuable feedbacks to us. We will also share with our team for your positive comments on service and attentiveness. I regret to know your inconvenience with the taxi service. Please know that we are working on it to create better taxi experience. We look forward to welcoming you...

Hong Kong, China
Reviewed 27 April 2016

Situated in the Pudong commercial area of Shanghai, this is a fantastic hotel, and also offers pretty good value. From a location perspective, it was great - right across my office and client locations. I got an upgrade to a larger room, which had fantastic views of the harbour and the bund. Although the infinity pool is relatively small, I...

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Helpful?
Thank padiraja
Ritz-Carlton-Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear Parshu1981 Greetings from The Ritz-Carlton Shanghai, Pudong. Great to know that you had an enjoyable experience in our restaurant, pool and your room. We look forward to welcoming you again very soon. Warm Regards, Rainer J. Burkle Regional Vice President and General Manager rainer.burkle@ritzcarlton.com

Woodbury, Minnesota
Reviewed 26 April 2016 via mobile

Terrific hotel, very nice facilities, exceptional staff all combined for a perfect week in Shanghai. Highly recommend this hotel -- have stayed in none nicer. Location is great, views are excellent (even from the gym). Club lounge is very convenient for both morning breakfast as well as evening relaxation time.

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1Thank John T
Ritz-Carlton-Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear Guest, Thank you for sharing your wonderful review. We are most pleased to read that every aspect of your stay lived up the high standards and expectations of a Ritz-Carlton hotel. We hope to welcome you again soon. Warm Regards, Rainer J. Burkle Regional Vice President and General Manager rainer.burkle@ritzcarlton.com

Atlanta, Georgia
Reviewed 25 April 2016 via mobile

Where do I start? Of course the Ritz Carlton is always the Ritz-Carlton with amazing service beautiful rooms etc. but what made this special vacation so so fantastic for us are four of the staff members at The Ritz are Francine her husband John and Freeman and Ian Wang, these four beautiful people are members of the Concierge and front...

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Helpful?
Thank halehstratton
Ritz-Carlton-Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear Guest, Thank you for taking the time to share your detailed feedback regarding your stay. We are pleased to know that you had an overall enjoyable experience and we are committed to focusing on improving the experiences that fell short of the level of service that our guests have come to expect from The Ritz-Carlton. It is heart-warming to...

Reviewed 25 April 2016 via mobile

We are a family of 6 and recently had a wonderful stay at the RCSP.  We arrived and were immediately greeted by Arthur, who was part of the Guest Recognition team.  Arthur was very friendly and enthusiastic to help anyway he could.  We would also like to thank Emma, the Front Desk Duty Manager, who did a wonderful job of...

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Helpful?
Thank Tim F
Ritz-Carlton-Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear Guest, We are most proud of our Ladies & Gentlemen for delivering legendary Ritz-Carlton service. We thank you for choosing to host your event with us and we appreciate that you have taken the time to recognize Emma, Arthur.We hope to welcome you again soon. Warm Regards, Rainer J. Burkle Regional Vice President and General Manager rainer.burkle@ritzcarlton.com

San Jose, California
Reviewed 23 April 2016

First time in Shanghai and this hotel made the experience memorable. Excellent customer service at every level of the property. Food and beverage is very good. Rooms are modern and well equipped for the business traveler. Located close to the Bund, with great views of such. Looking forward to returning.

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Helpful?
Thank Nick H
Ritz-Carlton-Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear Guest, Thank you for sharing your wonderful review and we are most pleased to read that you were able to fully-enjoy the amazing views and convenience of staying as a guest in our hotel. We hope to welcome you again soon. Warm Regards, Rainer J. Burkle Regional Vice President and General Manager rainer.burkle@ritzcarlton.com

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Staying in Lujiazui

Neighbourhood Profile
Lujiazui
When people speak of Shanghai’s futuristic skyline, it’s the financial district of Luiazui they are speaking of. Shanghai’s most iconic buildings are located in close proximity to Lujiazui’s elevated ring road and swanky eateries. Sky-high shopping and chic bars fill the highrises around the area. As is characteristic of a world-class financial business district, some of Shanghai’s best malls and hotels can be found in the neighborhood. While everyone on the famous Bund side of the river gazes in awe at these amazing structures, all the buildings here, as well as Lujiazui’s riverside promenade, offer great views of the historic buildings all along the Puxi side. The Lujiazui park often hosts music festivals throughout the year, and park goers can party and stroll in the shadow of some of the world’s tallest buildings.
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Ritz-Carlton Shanghai, Pudong offers a business and leisure destination like no other in Shanghai. Situated on the upper floors of a stylish 58-floor tower in Lujiazui at the very heart of modern Shanghai’s commercial center, the hotel occupies a prime location with stunning views of the iconic Oriental Pearl Tower, overlooks The Bund and is just minutes from the historic Yu Gardens. The hotel’s location also affords rapid access to both Hongqiao International Airport and Pudong International Airport. A thriving business and retail center, Lujiazui is home to the Shanghai Stock Exchange at the heart of China’s modern economy, and the Shanghai ifc mall above which the hotel is located provides access to some of Shanghai’s very best upscale shopping. The Ritz-Carlton Shanghai, Pudong’s outstanding location and the renowned legendary service promise a memorable guest experience at the heart of Shanghai. ... more   less 

Additional Information about The Ritz-Carlton Shanghai, Pudong

Address: No.8 Century Avenue, Lujiazui, Pudong New Area | Shanghai IFC, Shanghai 200120, China
Region: China > Shanghai Region > Shanghai > Lujiazui
Price Range: $358 - $597 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton Shanghai, Pudong 5*
Number of rooms: 285
Reservation Options:
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Also Known As:
The Ritz-Carlton Shanghai Pudong Hotel Shanghai
Hotel Style:
#2 Spa Hotel in Shanghai
#2 Luxury Hotel in Shanghai
#6 Business Hotel in Shanghai
#7 Romantic Hotel in Shanghai
#8 Family Hotel in Shanghai
#172 Best Value Hotel in Shanghai
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton Shanghai, Pudong staff and other travellers.
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Questions? Get answers from The Ritz-Carlton Shanghai, Pudong staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pay little bit extra to stay in Club Room”
  • Hotel Room
 of 5 bubbles TT0419, 23 Dec 2016 | Read review
“Best Floor 51,”
 of 5 bubbles madwolf139, 12 Dec 2016 | Read review
“Great view from the rooms facing the river - I don't know about others.”
 of 5 bubbles gan0000, 9 Dec 2016 | Read review
“Choose a room facing the Shanghai Tower, they are cheaper than the ones facing The Bund or the Pearl Tower, the view is spectaculair.”
 of 5 bubbles SonNY2002, 5 Dec 2016 | Read review
“King room with TV Tower and River views”
 of 5 bubbles EdB222, 3 Dec 2016 | Read review
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