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The Ritz-Carlton Shanghai, Pudong

1,804 reviews
#3 of 5,222 Hotels in Shanghai
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Traveller (1356)
Room & Suite (511)
Dining (114)
Overview
  • Excellent84%
  • Very good12%
  • Average2%
  • Poor1%
  • Terrible1%
Travellers talk about
“ifc mall”(72 reviews)
“flair bar”(27 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5.0 Star Hotel
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Rooms
5 Mar.6 Mar.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,804)Write a Review
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11 - 15 of 1,179 reviews
Reviewed 19 January 2018 via mobile

To describe The Shanghai Ritz-Carlton Pudong Hotel warrants your arrival to fully experience and capture its aura. It is for some but not all visitors destined to beautiful Shanghai. There are many five-star hotels in Shanghai. What glows beyond the stars are this hotel’s team...More

Thank stevewongsf
Response from Ritz-SHASZ, General Manager at The Ritz-Carlton Shanghai, PudongResponded 4 weeks ago

Dear stevewongsf Thank you for sharing your memorable experience with the TripAdvisor Community. I was proud to learn our Ladies and Gentlemen delivered on our service values "I am empowered to create unique, memorable and personal experiences for our guests." and "I am proud of...More

Reviewed 17 January 2018

My partner and I stayed at this hotel on December 11, 2017, the day after he lost his passport, and we felt like treating ourselves after running around the Public Administration buildings in my hometown. We have stayed in 4-5 Star hotels in Sydney, our...More

Thank Fiona W
Response from The ritz Carlto... S, General Manager at The Ritz-Carlton Shanghai, PudongResponded 5 weeks ago

Dear Fiona W Thank you very much for taking the time to share your staying experience with the TripAdvisor Community. I was delighted to read that you were impressed with our room and turn-down service, and the warm welcome and excellent service you received from...More

Reviewed 15 January 2018 via mobile

Cleared immigration within mins with a price ; same for PVG Airport to hotel; optional paid services offered by Ritz-Carlton . From PVG Airport to downtown took around 1 hour. Reached the hotel and everything was ready for you once i got out of car....More

Thank Teeny N
Response from The ritz Carlto... S, General Manager at The Ritz-Carlton Shanghai, PudongResponded 5 weeks ago

Dear Teeny N Warmest greetings from The Ritz-Carlton Shanghai Pudong! Thank you for sharing your valuable comments with us and for your kind words on our service. I am very sorry that the bed and pillow were not to your liking. I would like to...More

Reviewed 12 January 2018

This hotel is 5 star! Exceptional rooms and service! Especially from Helen, the customer service manager. She is attentive and thoughtful, and made my stay memorable!!! I will not hesitate to stay here on every trip to Shanghai!More

Thank RELund
Response from Ritz-SHASZ, General Manager at The Ritz-Carlton Shanghai, PudongResponded 16 January 2018

Dear RELund Thank you for sharing your amazing review with TripAdvisor Community. I am proud that our Ladies and Gentlemen created a memorable experience for you throughout your stay, and thank you for your recognition of the attentive and thoughtful service Helen provided during your...More

Reviewed 9 January 2018 via mobile

Studio rooms are massive at c750 sqf. Also very well appointed with universal plugs and charging port throughout the room. The bathroom is also large with a walk-in shower and separate bathtub. Try to get a room facing the bund in a high floor as...More

Thank Jones888
Response from Ritz-SHASZ, General Manager at The Ritz-Carlton Shanghai, PudongResponded 11 January 2018

Dear Jones888 Thank you for choosing The Ritz-Carlton Shanghai Pudong and I was delighted to learn that you received extremely courteous and professional service from our Ladies and Gentlemen. Thank you also for highlighting our spacious and well-appointed guest rooms as well as our stunning...More

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About
Awards & Recognition
Travellers' Choice
2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free High Speed Internet ( WiFi )
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Spa
Heated pool
Indoor pool
Details
Price range
USD 310 - USD 478 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Luxury Hotel in Shanghai
#3 Spa Hotel in Shanghai
#6 Family Hotel in Shanghai
#6 Business Hotel in Shanghai
#7 Romantic Hotel in Shanghai
#188 Best Value Hotel in Shanghai
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
USD 310 - USD 478 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Luxury Hotel in Shanghai
#3 Spa Hotel in Shanghai
#6 Family Hotel in Shanghai
#6 Business Hotel in Shanghai
#7 Romantic Hotel in Shanghai
#188 Best Value Hotel in Shanghai
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (1356)
Room & Suite (511)
Dining (114)
Pool & Beach (29)
Amenities (8)
Family and Play Areas (4)
Business Centre & Event Rooms (4)
Nearby
Lujiazui
When people speak of Shanghai’s futuristic skyline,
it’s the financial district of Luiazui they are
speaking of. Shanghai’s most iconic buildings are
located in close proximity to Lujiazui’s elevated ring
road and swanky eateries. Sky-high shopping and chic
bars fill the highrises around the area. As is
characteristic of a world-class financial business
district, some of Shanghai’s best malls and hotels can
...More
Questions & Answers
Ask a question
Joey R
19 January 2018|
AnswerShow all 4 answers
Response from Ritz-SHASZ | Property representative |
Dear Joey R Greetings from The Ritz-Carlton Shanghai Pudong! I am very sorry to inform you that there are no fireworks allowed in city center during New Year period. I will suggest that you may consider staying the Bund... More
0
Votes
vinz20
8 August 2017|
AnswerShow all 3 answers
Response from Ritz-Carlton-Pudong | Property representative |
Dear vinz20, We have two Suggestions for your reference: 1.You could choose take taxi from hotel to Disney ,around 150RMB. 2.Our hotel provides hotel limo service ,from hotel to Disney ,around 950RMB,and we will charge to... More
1
Vote
Wanyue S
5 April 2017|
Answer
Response from Ritz-SHASZ | Property representative |
Dear wanyue S You can choose twin bedroom or highlight on special request for twin bed when you make a booking through our hotel website or telephone. Unfortunately Trip advisor not allow me to leave my contact detail... More
0
Votes
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Room Tips
"I loved my suite 5016 with a view of the Bund and the River"
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"Look at travellers' photos"
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"Definitely should have a view of the Jewel tower!"
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"The higher floor the better"
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