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5.0
#8 of 2,583 hotels in Shanghai
Location
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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Nestling at the heart of Shanghai’s financial district and offering sweeping views across vibrant Huangpu River and historical Bund, The Ritz-Carlton Shanghai, Pudong’s guarantees guests a memorable experience and an unforgettable Shanghai visit. Situated on the upper floors of a stylish 58-floor tower in Lujiazui at the very heart of modern Shanghai’s commercial center, the 5-star luxury hotel occupies a prime location with stunning views of the iconic Oriental Pearl Tower, overlooks The Bund and is just minutes from the historic Yu Gardens. The hotel’s location also affords rapid access to both Hongqiao International Airport and Pudong International Airport. A thriving business and retail center, Shanghai ifc mall above which the hotel is located provides access to some of Shanghai’s very best upscale shopping. Designed in elegant Art Deco style, the air-conditioned rooms come with large windows and a flat-screen TV. Modern comforts include a Blu-Ray DVD player, BOSE sound systems and Nespresso coffee maker. Club rooms also include access to 24-hour Club Lounge, where guest can enjoy 5 exquisite food and beverage presentations daily. The Ritz-Carlton Spa features a 24-hour gym, indoor swimming pool, relaxing massage treatments and a dry sauna. The hotel also conveniently provides a business centre, 24-hour room service and a 24-hour front desk. Scena Restaurant serves Italian dishes, while the Michelin-starred Jin Xuan Restaurant offers fine Cantonese dining. Other dining options include Flair, the highest rooftop restaurant & bar in China, and afternoon tea at Aura Lounge.
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The Ritz-Carlton Shanghai, Pudong is celebrated for its exceptional service, though a few guests have experienced minor inconsistencies. Many reviewers are enchanted by the luxurious atmosphere and art deco elegance, complemented by the hotel's meticulously clean environment. Its well-appointed amenities, including a remarkable club lounge and strategic location near key attractions, receive high marks.
Guests consistently admire the spacious and opulent rooms, which offer stunning views that enhance the overall experience. However, opinions on value for money vary, with some guests feeling the costs do not always meet expectations.
Location
Convenient
Atmosphere
Luxurious
Rooms
Luxurious
Value
Expensive
Cleanliness
Spotless
Service
Attentive
Amenities
World-class
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We decided to have a staycation over a long May Labor day weekend, few options we had and Ritz Carlton Pudong was celebrating their 10th anniversary and the package was very attractive.
Room: We booked a panoramic suite and it was on the 42nd floor.. the space was very specious and the wall to wall of windows do offer an amazing view. this suite is a lot bigger than suites with bund view but we enjoyed the space and the bathroom is very nice with a great view. Hotel upgraded the sound box from Bose to B&O, TVs in both living room and bedroom are huge. wifi was fast and HSKP service was very attentive
Check-in and Check-out: we arrived a bit earlier than normal check in time and the suite was ready, however the check in was a bit longer than normal luxury hotel and nor warm like one. However Mia WOWed us upon our departure, when we walked out of the lift with our bags she greeted me as "Mr XXX... did you enjoy your stay?" and we chatted away. Very personal interaction which was very nice
Food and Beverage: We had room service breakfast as part of package, and it was served promptly with great food quality and presentation and the waiter engaged a very pleasant conversation while setting up the room. Flair on the rooftop also offered amazing service! One thing they can do better was the afternoon tea service, the area we were seated had amazing view but dust and long hair on the window bench area was very disturbing. Also my partner has dietary restriction and they couldnt offer other options but just informed us what he could eat.
Over all a great business hotel, very impressive and can also be a staycation location.
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Date of stay: May 2020
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ritz-SHASZ, General Manager at The Ritz-Carlton Shanghai, Pudong
Responded 4 May 2020
Dear samandjet Warmest greetings from The Ritz-Carlton Shanghai Pudong. I am delighted to learn that you received personalized service from Mia and I personally shared your words of encouragement with her and my team. Thank you for highlighting the panoramic suite with an amazing view, the well-equipped guest room with B&O sound box as well as fast speeds Internet. In addition, I am very sorry for the cleanliness issue that you experienced at Flair Rooftop bar and I have addressed this matter immediately. Once again, thank you for taking the time to share your wonderful review with us and we look forward to welcoming you back soon. Warmest regards Hoss Vetry General Manager
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after a few times short stays at the pudong RC, I decided to bring my family to enjoy the skyline of LUJIAZUI from the hotel rooms. Cancy from the front desk had prepared the kids masks in advance for my girls' arrival. And she could remember that I once told her the pearl tower view was great so the room just framed the pearl tower in the windows! My kids were so excited! And a couple of days later we decided to stay again! Tom and Ivy had prepared the welcome fruits, warm milk and even the kids tooth paste in the room before we arrived. They had noticed my girls usually take a nap in the afternoon so kindly let us late check out. Thank you for the ladies and gentlemen from pudong RC! Shout out for Cancy, Tom and Ivy!
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Date of stay: July 2020
Value
Cleanliness
Room Tip:parking is not free for in-guests
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Ritz-Carlton Shanghai Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong
Responded 10 Aug 2020
Dear dingg2017 Thank you so much for sharing such a wonderful review with the TripAdvisor Community. I am delighted to learn that you and your family received genuine care and personalized service from our Ladies and Gentlemen. I shared your kind words with my team this morning. Once again, thank you for your loyalty towards the “The Ritz-Carlton” brand and we look forward to welcoming you back soon. Warmest regards Hoss Vetry General Manage
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The experience staying in SH Pudong Rizt is good. Especially Jack Hong from concierge department provided very considering service, taking care of the delieres with much patient. The room window is in front of Pudong review, so the view is good, though the room is not big. Breakfeast choice is quite limited. Besides, they only provide laundry service on Mon, Wed and Fri during COVID-19 period, and it's not convinient a little bit.
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Date of stay: May 2020
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ritz-SHASZ, General Manager at The Ritz-Carlton Shanghai, Pudong
Responded 27 May 2020
Dear CosyExplorist Thank you for sharing your staying experience with the TripAdvisor Community. I am pleased to learn that you received attentive service from Jack and I shared your compliment with him. In addition, I am very sorry for any inconvenience that you experience during your stay and we will take this information under consideration for future enhancement. On behalf of our Ladies and Gentlemen. We look forward to welcoming you back soon. Warmest regards Hoss Vetry General Manager
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This is an extremely loud hotel. For those who are noise sensitive, I would recommend looking elsewhere. First, there is massive construction on one side of the hotel (the side not facing the iconic TV tower). Second, the air conditioning in the room is really loud and noticeable, even when on a low setting. Third, the guest doors are very heavy, so if someone in your hallway opens or closes a door, you will definitely hear it. The walls are also surprisingly thin. I could hear the infant of the family next door screaming occasionally. Fourth, the breakfast buffet is a zoo. The hotel allocated way too cramped a space to comfortably accommodate guests when the hotel is operating at full capacity. The check in process for breakfast is very hectic, with guests jostling to check in. The food is abundant but solidly mediocre - it feels like a place that caters for volume rather than quality. Also the mobile coverage is terrible and the WiFi can be unstable. I had some really painful Zoom calls.
The service is a bit spotty. I had some really wonderful experiences with the housekeeping staff. I got a nosebleed and one of the staff immediately delivered a humidifier to my room, which I really appreciated. The night managers on staff were also really wonderful. However, sometimes calls to the service hotline would go unanswered for a long time. I tried to change rooms and it took a over 7 hours to make the switch.
The hotel is really convenient if you have business in IFC. However, because of the above issues, I sometimes found it difficult to sleep. If you’re a noise-sensitive business traveler, you might consider looking elsewhere.
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Date of stay: June 2021Trip type: Travelled on business
Room Tip:Get the view of the tv station.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Ritz-Carlton Shanghai Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong
Responded 19 July 2021
Dear xfest Thank you for taking the time to share your valuable review with us. I’m always grateful to receive guest’s feedback that we can work on the improvement of our services. Please allow me to apologize for our operator services, the slow speed of the WIFI, the breakfast experience and the noise issue that you encountered during your stay. I have addressed each of your point with my team and follow up right away. In addition, I am pleased to learn that you received an exceptional service from our Housekeeping and the night manager. Once again, please accept my sincere apologies for any inconvenient during your stay and all our Ladies and Gentlemen look forward to welcoming you back to restore your confidence in us in the near future. Warmest regards Christian Humbert General Manager
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My husband and I have been living in Hangzhou since November. We decided to spend Christmas in Shanghai and looked at quality, inexpensive hotels. As the Ritz-Carlton is infamously expensive in the United States, we didn’t consider the option, however, a room was going for a great rate so we snapped it up! We are so glad that we did! The hotel had an amazing Christmas buffet with an interesting blend of Western and Chinese foods, and they very nicely decorated our room personally in Christmas decorations! It was a short stay, unfortunately, but an amazing experience that my husband and I would 100% repeat again!
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Date of stay: December 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ritz-SHASZ, General Manager at The Ritz-Carlton Shanghai, Pudong
Responded 23 June 2020
Dear victoriasW8342FF Thank you for sharing such a wonderful review with us. I am delighted to learn that you and your husband really enjoy your stay with us and I am proud to learn that our Ladies and Gentlemen created a memorable experience for both of you. Once again, I appreciate your recommendation and we look forward to welcoming you back in the near future. Warm regards Hoss Vetry General Manager
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The pandemic made my husband and I reluctant to take our usual holiday abroad this year. Even local travel seemed risky after we were separated for 8 months when the Chinese border closed. We needed a chance to reconnect, so we decided that on an extra-nice staycation in Shanghai.
Our room for our romantic escape had an enormous bed, bathtub, and Bund-view windows, even a selection of desserts. But what really made our stay special was the staff, especially Karis, Wendy, and Emma at the club lounge.
The service is so attentive and personal that you feel they work for you rather than for the hotel. I've never experienced that elsewhere. When we asked for some good places to eat nearby, Karis printed a long list of recommendations for us. We also asked for some less touristy places, and she enthusiastically recommended several of her own favourite local restaurants and gave us her personal contact info in case we needed help. She even gave us a very personal gift as we were checking out. I 100% recommend the Ritz Carlton, Pudong for visitors and locals looking for a special experience in Shanghai.
Get a club room. The service and club lounge are worth it. The all-day complimentary meals, snacks, and drinks, even beer and wine, make it excellent value.
Get a package. Ours gave us a third night free, complimentary limo service, and a 600rmb credit at the hotel's restaurants.
You must stay at the Ritz Carlton, Pudong. Many thanks to the wonderful staff for making our stay special.
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Date of stay: December 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Ritz-Carlton Shanghai Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong
Responded 30 Dec 2020
Dear Dee L Merry Christmas & Happy New Year! Warmest greetings from The Ritz-Carlton Shanghai Pudong. Thank you for taking the time to share such an amazing feedback with us. I am pleased to learn that you received personalized service from our Ladies and Gentlemen. Thank you for highlighting the Club Lounge and the comfortable room with the beautiful view of the Bund. I shared your kind words with Karis, Wendy, and Emma. Once again, thank you for your loyalty towards “The Ritz-Carlton” brand and we look forward to welcoming you back very soon. Warm regards Christian Humbert General Manager
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Can't say enough good things about this property! Fantastic hotel, staff, location, view, etc. We had stayed here 3 years ago and it still is a superb property. We arrived 31 Dec. (last minute booking) and spent 5 days here. Mr. Adrian Almirante (head of hotel rooms division) was able to get us an upgrade after our first night. He gave us amazing information and personal attention making us feel like "royalty" - he even walked us to a nearby restaurant so we wouldn't get lost. Thanks. Also, thanks to Yijie and Wendi, club mgrs. who gave us much help, advice, recommendations and personal attention. Wow - this is what a great hotel should be like! We'll definitely stay here again, next visit. Thanks
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Date of stay: December 2019
Rooms
Cleanliness
Service
Room Tip:Book early (if arriving on a holiday period) You'll love the hotel and its views
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ritz-SHASZ, General Manager at The Ritz-Carlton Shanghai, Pudong
Responded 26 Feb 2020
Dear byairorsea Warmest greetings from The Ritz-Carlton Shanghai Pudong. I am pleased to learn that our Ladies and Gentlemen provide personalized service for you. I shared your words of encouragement to Adrian, Yijie, and Wendy. Once again, thank you for recommending The Ritz-Carlton Shanghai Pudong and we look forward to welcoming you back in the near future. Warmest regards Hoss Vetry General Manager
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I am staying in ritz carlton pudong for a month and the quality of the housekeeping and the attention to detail has been amazing. They noticed which coffee i like and gave me more of those and took away what I did not use. They also added extra body wash and towels that i used most and left thoughtful notes in English and Chinese asking me if I needed anything else. I would particularly like to recognize Amy in 客房部 for her professionalism and level of service。今天，我在她快要打扫完房间的时候遇到她，她态度真诚，特别好。给她点赞！
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Date of stay: December 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Ritz-Carlton Shanghai Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong
Have always been a regular patron at their rooftop bar Flair but it's my first to partake a dinner event in their Grand Ballroom 3 days ago. Service is top notch and immaculate, clearly shows how the team has been well drilled and trained as Ladies and Gentlemen.
Special shout out to the salesperson Oreo who has been very accommodating to our multiple last minute requests and thus contributed to our event success! Kudos to him and the banquet service team. Hardware does need some updating that's probably long due given the wear and tear, but hey can't complain much during this challenging period.. Strongly recommend Oreo to anyone who wish to plan any annual dinners or year-end parties!
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Date of stay: September 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Ritz-Carlton Shanghai Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong
Responded 20 Sept 2020
Dear hkahboi Thank you for sharing such a wonderful review with the TripAdvisor Community. I am delighted to learn that you received exceptional service from Oreo and Banquet team. I shared your kind words with my team. Thank you for being loyalty at the Flair Rooftop Bar. All our Ladies and Gentlemen look forward to welcoming you back soon. Warmest regards Oliver Achatz Acting General Manage r
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It was my first visit to The Ritz Carlton and Shanghai both, and this amazing hotel gave me unforgettable experiences which made me feel deep nostalgia to both.
At my arrival date, I felt fatigue so much because of annoying taxi drivers who continously touted though I said "no thanks" during the journey from Longyangload to Lujiazui. And terrible weather with fog like a monster also made me exhausted.
But after I entered to here, all my fatigues and annoyance were gone. From reception to housekeeper, all the people are such warmhearted. Even deluxe room with bad fog offers breathtaking view when you are in here.
With RC Pudong, I could feel like I'm a special lady because of superior service of ladies and gentlemen of here, and my 20th birthday could be celebrated perfectly.
High quality service, luxurious art-deco room, there is no reason to not choose this hotel if you want to feel best mood. Like magicians, you ladies and gentlemen provided best service since I have been born. Thanks to all the people in RC Pudong, including lady Smith and lady Nancy. And a lady gave me pretty cake♡
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상하이에 도착하자마자, 비와 안개 때문에 썩 좋은 기분은 아니었습니다. 게다가 구두를 잘못 신어 발이 너무 아팠고, 택시 기사들의 호객 행위가 끊이지 않았으며, 짐은 무거웠는데다가 루자주이 역에 도착했을 때쯤엔 거의 그냥 녹초였어요.
그러나 호텔에 들어서자마자 은은하게 풍기는 기분 좋은 향기와, 언어가 서툴렀음에도 친절히 응대해주신 리셉션의 신사분, 그리고 절 객실까지 친절하게 인도해주신 숙녀분으로 인해 피로가 싹 날아간 것 같습니다. 외출할 때마다 복도에서 마주치는 신사숙녀분들이 항상 웃으면서 인사해주셔서, 생일을 맞아 떠난 상하이 여행이 더 빛날 수 있던 것 같아요.
20번째의 생일을 리츠칼튼 상하이 푸동과 함께할 수 있어서 영광이었습니다. 다음에 또 상하이를 방문하게 된다면, 생각할 필요도 없이 다시 리츠칼튼을 예약할 겁니다.
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Date of stay: January 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ritz-SHASZ, General Manager at The Ritz-Carlton Shanghai, Pudong
Responded 8 Jan 2020
Dear HYEJUQUEEN Happy 20th Birthday to you! Thank you so much for sharing such a wonderful review with the TripAdvisor Community. I am delighted to learn that our Ladies and Gentlemen created a memorable experience for you. I shared your compliments with my team, especially Smith and Nancy. Thank you for highlighting the breathtaking view of Shanghai. We all look forward to celebrating with each of your birthdays in the future. Warmest regards Hoss Vetry General Manager
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We are in City center, so basically there are a lot of different hospital not more than half an hour. The closet one is Shanghai Oriental Hospital, 8 minutes by car.
Dear KK C
I am very sorry for the late reply. Please kindly find your answer below:
1. May I know what is the latest time for late check-out in your hotel?
Check-out time at 12 pm – 1 pm. Late Check-out to 2 pm.
2. Is it possible to extend it to 4 pm?
Late check-out to 4 pm will charge a half-day room rate.
3. Would members have a special rate on this?
BONVOY members have membership room rates and benefits. Different membership levels are entitled to different benefits, including late checkout.
4. If so where can I join the membership?
You can enrol upon Check-in or online website or download the BONVOY app to register right away.
5. After I decided to have a late checkout, where can I apply for it? Can I do it here through email? As we are not in Shanghai now, it's a bit difficult to call.
You may inform us upon Check-in or after making the reservation on the BONVOY app. This app allows you to chat with us a few days before your check-in date. If you have any questions or requests. Please contact us through the BONVOY app.
6. If there is a charge, can I pay it online in advance other than pay it at check-in?
We will charge you upon Check out with your room fees.
7. If late check-out is not possible or only can be a certain extent, would it be possible for me to store my baggage in the hotel?
Absolutely. We are happy to keep your baggage with the concierge on the 1st floor after Check out.
8. And is there any place in the hotel for me to hang out until I go and catch my flight?
IFC Mall, Huang Pu River, Oriental Pearl TV Tower, Shanghai Jin Mao Building, J Hotel and Superbrand Mall around us. Only takes 5-10 minutes’ walk. You may consider visiting the signature place.
Please accept my sincere apology for the delay. Due to TripAdvisor upgrade their website, and I miss your message. Our Ladies and Gentlemen are always happy to assist you at any time. Please do not hesitate to contact us.
Warm regards
Debbie Wong
Quality Manager
There are more places to choose from in the Shanghai area.
PRICE RANGE
AU$489 - AU$575 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
浦东丽思卡尔顿饭店, 上海浦东丽思卡尔顿, 浦东丽思卡尔顿, the ritz-carlton shanghai pudong hotel shanghai
LOCATION
ChinaShanghai RegionShanghaiLujiazui / Pudong
NUMBER OF ROOMS
285
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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THE RITZ-CARLTON SHANGHAI, PUDONG - 2024 Prices & Reviews (China) - Photos of Hotel - Tripadvisor
Frequently Asked Questions about The Ritz-Carlton Shanghai, Pudong
Which popular attractions are close to The Ritz-Carlton Shanghai, Pudong?
Nearby attractions include Oriental Pearl Tower (Dongfang Mingzhu) (0.4 km), Shanghai Development Exhibition Hall (0.4 km), and Jin Mao Tower (0.5 km).
