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The Peninsula Shanghai

No. 32 Zhong Shan Dong Yi Road, Shanghai 200002 China
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About

#50 of 2,559 hotels in Shanghai
Location
Cleanliness
Service
Value
Located along the historic Bund with spectacular views of the Bund, Huangpu River, Pudong and the historic Wai Bai Du iron bridge, The Peninsula Shanghai perfectly blends with the historic architecture of its landmark neighbours. The Peninsula Shanghai, which opened in October 2009, is the first new building to be constructed on the historic Bund in over 60 years. Offering the best of Peninsula traditions and a range of signature services and facilities, including Shanghai's largest guestrooms and the city's highest staff-to-guest ratio, The Peninsula also heralds the return of parent company, The Hongkong and Shanghai Hotels, Limited, to Shanghai where it owned and operated four of the city's premier hotels in the 1920s to 1940s - The Kalee, The Astor House, The Palace and The Majestic.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Airport transportation
Business Centre with Internet Access
Conference facilities
Wifi
Hot bath
Indoor pool
Heated pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Rooftop bar
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Rooftop terrace
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Park View
Languages Spoken
Chinese
1458Reviews9Q+A100Room tips

Reviews
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Curious Kiwi wrote a review Jan 2024
Dunedin, New Zealand74 contributions9 helpful votes
As perfect as a hotel can get! It’s hard finding the perfect hotel. Often just a single interaction with staff can make or break a hotel experience. The peninsula provided us with many many pleasant memories (a special flower request fulfilled, great breakfast with combined buffet and a la carte, lovely toiletries, amazing pool/sauna/jacuzzi/dressing room, a live classical ensemble, Mozart for breakfast, a quiet elevator without a tinny background drum beat and an unbelievable bedroom view of the Bund) and only the slightest of grumbles (coffee cups for drinking tea, no scissors in the room, and no! can’t get to three grumbles as hard as I try!) We are a family with a teenager and a drifting 30 something and we wanted to see a bit of Shanghai. Being in the older age group my husband and I need a bit of rest. Thank you Shanghai Penninsula! (I can’t mention one staff name- they were all superb).
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Date of stay: January 2024Trip type: Travelled with family
Room Tip: Don’t look at the bill!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Peninsula Shanghai, Other at The Peninsula Shanghai
Responded 9 Jan 2024
Dear Aoteoroa, First of all, thank you immensely for taking your time in sharing your experience at TripAdvisor. We are happy to know that you had a great stay with us. Your kind compliments about the service, the breakfast, the toiletries, the pool, the band; and the view are much appreciated. We will ensure your kind message is received by our staff. I would also like to thank you for your candid feedback regarding the coffee cups for drinking tea and unavailability of scissors in the room. Please do not hesitate to contact the Housekeeping Team should you require teacups or scissors during your next stay. We will deliver your needs directly to your room. We sincerely look forward to welcoming you back to The Peninsula Shanghai in the near future. Moky Lam Hotel Manager The Peninsula Shanghai
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Bra9dley wrote a review July 2022
London, United Kingdom10 contributions12 helpful votes
Hotel's Favourite
I had a fantastic stay at Peninsula following my mandatory 2 week quarantine. For a an Englishman to try to deal with all the mandatory covid requirements is was a relief when Mike Zhang and the the excellent team at the hotel literally hand held men through everything i need to do in order to be set up and able to venture safely out the hotel. This included taking me to get local SIM card, setting up the required applications on my iPhone as well as establishing the required links to my British credit cards. I” cannot thank Mike and his team enough. As for the hotel, room and food everything was expertly as expected such quality and comfort throughout the hotel and especially the customer service delivered by each of the staff members from front of house to the cleaning team. Finally the position of the hotel on the Bund was the icing on the cake!! Thank you Mike and everyone for your warm welcome and taking care of me. Best regards, Chris
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Date of stay: July 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Peninsula Shanghai, Other at The Peninsula Shanghai
Responded 11 July 2022
Dear Bra9dley, First of all, thank you immensely for taking your time in sharing your experience at TripAdvisor. We are delighted to learn that your recent stay with us was to your satisfaction. We are very humbled to learn of your praise for our Front Desk team and the Housekeeping team, especially Mike. We will ensure your kind message is delivered to them. Thank you once again and we look forward to the pleasure of welcoming you back to The Peninsula Shanghai in the near future. Kind wishes, Moky Lam Hotel Manager The Peninsula Shanghai
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Miguel F wrote a review Jan 2024
20 contributions5 helpful votes
Best hotel in Shanghai. I stayed with my family over the holidays. They have the best blackout curtains of any hotel, no light peeping at all. We ended up oversleeping everyday. And very functional room, we actually used the other furniture like the office desk and sofa. Rooms were clean and modern despite not being renovated. Pretty great condition. And terrific concierge, the only ones in my entire trip that smiled. Hats off to ricci and danny. Really top notch service that beat all the other hotels we stayed at in china.
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Date of stay: December 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Peninsula Shanghai, Other at The Peninsula Shanghai
Responded 8 Jan 2024
Dear Miguel F, First of all, thank you immensely for taking your time in sharing your experience at TripAdvisor. It is good to know that you had a great stay with us. Your kind compliments about the curtains, the room, and the concierge are much appreciated, and we will ensure your kind message is delivered to them, especially Ricci and Danny. We sincerely look forward to welcoming you back to The Peninsula Shanghai in the near future. Wishing you happiness and prosperity in the coming year! Moky Lam Hotel Manager The Peninsula Shanghai
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Krie H wrote a review Dec 2023
Oxford, United Kingdom80 contributions19 helpful votes
I booked a room with river view and they upgraded it to a suite! Of course view is significant, also they have great service either from front desk and restaurant, it’s a pleasant stay and I’ll definitely stay with it again if I come to Shanghai!
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Date of stay: December 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Peninsula Shanghai, Other at The Peninsula Shanghai
Responded 28 Dec 2023
Dear Krieh, First of all, thank you immensely for taking your time in sharing your experience at TripAdvisor. It is good to know that you had a great stay with us. Your kind compliments about the staff are much appreciated, and we will ensure your kind message is delivered to them, especially our Front Desk team and Food and Beverage team. We sincerely look forward to welcoming you back to The Peninsula Shanghai in the near future. Wishing you happiness and prosperity in the coming year! Moky Lam Hotel Manager The Peninsula Shanghai
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jessica C wrote a review Dec 2023
119 contributions53 helpful votes
I really wanted to give this hotel 5*, but I had to remove a star because of the crowd and housekeeping. But before I get into that, I must say that the rooms are much better than the photos. I am not a fan of the decor but somehow it works. I love the room layout and they even generously gave us an upgrade. The concierge was also excellent! They arranged restaurant reservations and made a special Milo Dinosaur on Christmas Day for my 3 year old since it’s all she wanted this Christmas. The bear was also a nice touch! However, the housekeeping is always talking really loudly on the phone. The room could be cleaner and the amenities were inconsistent on all days, such as the complimentary water, tea and coffee varied in number every single day. What I can’t stand though is the crowd. First, the lobby was so busy that no one helped us with our luggage when we arrived. The help came very belatedly. The lobby is like a zoo at all hours. The line to the lobby lounge extends all the way to the elevator. There’s also a line to check-in/out. I don’t know if they like it this way, but it’s quite disruptive and it impedes the guests’ movement already. They should get some tips from Four Seasons where it’s never like a zoo despite being fully booked. Every inch of the lobby is literally packed from 8am until midnight with people posing ridiculously. We ate at Yi Ling twice. First time was excellent. Second time, they ran out of the dish we wanted, which is why we came back. Food and service were not as great so definitely won’t be going back a third time. Lastly, what annoys me most is the noise from the hallway. You can hear other guests shouting, laughing and banging doors really loudly to the point the I went to check out Capella hotel. Other than that, I really loved this hotel and service was amazing.
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Date of stay: December 2023Trip type: Travelled with family
Room Tip: Skip staying during holidays if people taking photos in ridiculous poses annoy you
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Peninsula Shanghai, Other at The Peninsula Shanghai
Responded 25 Dec 2023
Dear G1560KEjessicac, I would like to thank you for taking the time to write and share your comments following your recent stay at The Peninsula Shanghai. It is great to know that you had a pleasant stay with us. Your compliments about the room and the service are much appreciated. We are humbled to learn of your praise for our concierge team members, and we will most certainly ensure that your kind message is conveyed to them. I would also like to thank you for your candid feedback regarding the dining experience at Yi Long Court, the housekeeping service, many guests came for taking photos in the lobby lounge and the noise from the hallway. I am glad that one of our senior manager was able to meet you personally before your departure, and I remain also personally available should you need any further assistance in the future. We sincerely look forward to welcoming you back to The Peninsula Shanghai in the near future. Wishing you and your family a restful and fantastic holiday! Moky Lam Hotel Manager The Peninsula Shanghai
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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nickshadow18 wrote a review Dec 2023
Singapore, Singapore6 contributions1 helpful vote
This is a beautiful hotel with well appointed and very thoughtfully designed rooms, and generally helpful and friendly service. However, during our stay the lobby and most of the public areas were jam packed with tourists taking selfies by the Chanel-branded Christmas trees - to the extent that we had to push past crowds to get to the elevators to our room. It felt like a wet market rather than a top ranked five star hotel. The hotel really needs to take some measures to ensure that guests’ experience is not compromised by the crowds. They might consider having separate entrances for guests and for tourists - something that many other hotels seem to have had no difficult implementing. In addition, the supposedly Michelin starred Yi Long court featured mediocre food and very coarse service (e.g. waiters serving us the next course before we had even finished the previous course)
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Date of stay: December 2023Trip type: Travelled as a couple
Room Tip: Don’t go at Christmas time
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Peninsula Shanghai, Other at The Peninsula Shanghai
Responded 24 Dec 2023
Dear nickshadow18, I would like to thank you for taking the time to write and share your comments following your recent stay at The Peninsula Shanghai. Your compliments about the room and the service are much appreciated, and we will ensure your kind message is delivered to them. I am sorry to learn that your dining experience at Yi Long Court has not met your expectations, please rest assured that I will be following on this matter with our team. It is regrettable to learn that many guests were creeping around and that many people came for Christmas trees and to take photos that you had to endure all the hustle and bustle. We are terribly sorry for any inconvenience caused. We sincerely look forward to welcoming you back to The Peninsula Shanghai in the near future. Wishing you a Merry Christmas and a Happy New Year! Moky Lam Hotel Manager The Peninsula Shanghai
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Thanutcha W wrote a review Dec 2023
Bangkok, Thailand26 contributions45 helpful votes
+1
Time just filed to fast for out latest stay at Peninsula Shanghai, 3 Nights The warm welcome & Superb friendly services of front office Team made our stay be so special as always It is another time that we were very happy from staying at Peninsula Shanghai, where we had a very wonderful time during the last weekend I got the excellent services from all staff, especially Ms. Sunny Front office Manager and her team. Ms. Sunny & Team was the main who gave a warm welcome and serviced us. variety of surprises with welcome amenities. In addition, our room was fantastically beautiful. I love Bedroom (Frette Bedding Sheets) & Closet Space and Bathroom ( Bathrobe from Frette brand) I love Bathroom amenities from Expert Fragrance Curator and I love Legle (Porcelaine from France) & Complimentary water ( Evian) Penisula Shanghai is Real Ultra Luxury I could not forgot Mr.Charlie ,Pool Staff Take care us very well.He is so nice (Awesome Swimming Pool ) I could not overlook F&B Team who made my Stay very Special. This is one of the best hotels for us. Its services are not different from the world class hotels, if we have a chance to be there, we will definitely go back to your hotel. Thank you very much indeed for your warm welcome and excellent services. You, all, will be in our mind all the time. The Hotel was really nice ,Best Amenities ,Best Facilities Best Location, Best Services and Best Breakfast I am Elite Member of Marriott Bonvoy , Hillton ,GHA , IHG But Peninsula shanghai is Best of best hotel in my trip Miss u All Forbes Travel guide 5 Star & Perfect Ten by Telegraph
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Date of stay: December 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Peninsula Shanghai, Other at The Peninsula Shanghai
Responded 24 Dec 2023
Dear thanutchaw, First of all, thank you immensely for taking your time in sharing your experience at TripAdvisor. It is good to know that you had a great stay with us. Your kind compliments about the staff, the room, the facilities, the location and the breakfast are much appreciated, and we will ensure your kind message is delivered to them, especially Sunny and Charlie. We sincerely look forward to welcoming you back to The Peninsula Shanghai in the near future. Wishing you a Merry Christmas and a Happy New Year! Moky Lam Hotel Manager The Peninsula Shanghai
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jenny N wrote a review Dec 2023
Singapore8 contributions
+1
This was the highlight stay of our vacation, a honeymoon '13 years late'. So when choosing hotels in the Bund area, we gravitated towards The Peninsula. Pre-check in enquiries via email were responded to quickly - when they learnt of our celebration - they asked for our names and said they will prepare a wedding anniversary amenity for us - I suppose this was the handwritten card and chocolates we received in the room. The check-in was quick, we were early and our room was understandably not ready yet, but they took down our contact and sent us a text once it was ready. Due to the high volume of check-ins, the front desk apologised for not being able to bring us to the room personally, but fortunately, the numerous controls in the room were easy enough to figure out on our own. Our room on the 7th floor was perfect, we had a really nice view of the Oriental Pearl, and spent a lot of time sitting and looking out the window. Housekeeping service was commendable as well, our request for amenities, foam pillows and bath salts were quickly attended to. Breakfast was delicious, however, as it was a semi-buffet service, it is better to go earlier as the service becomes really slow once the crowd comes in. One morning, we sat for half an hour just waiting for our drinks and food, not the best for tourists wanting to have a meal and quickly get on with sightseeing for the day. In-room dining - chinese food was a good meal for us. Check-out and baggage service was very efficient as well. And now it comes to our only gripe for the stay. It being the festive season, the hotel was gorgeously decorated with Christmas trees and lights. This was something we really looked forward to, until we realised it came along with crowds of non-hotel guests flooding the walkways and paths, taking endless photographs of every angle of themselves. Every afternoon and evening, we had to navigate left and right just to get to the guestroom lifts. The only time we could get peaceful walks and photographs was to head down really early. The crowds really marred the 'luxurious' experience, we do understand the hotel can't control the crowds, but perhaps they could have cordoned the area at the check-in/out counter which leads to the guestroom lifts. Afternoon tea does not take reservations even for hotel guests, unless one is prepared to spend time queuing on their vacation, we gave it a miss despite having heard good things about the Peninsula Afternoon Tea. So even though we enjoyed our room at the Peninsula, we couldn't help thinking if we could have had a better experience elsewhere for what we paid. Maybe in the future, we'd give the Peninsula a try again, but I would definitely not return during the Christmas festive season.
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Date of stay: December 2023
Value
Location
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Peninsula Shanghai, Other at The Peninsula Shanghai
Responded 20 Dec 2023
Dear Voyage102385, First of all, thank you for choosing The Peninsula Shanghai to celebrate your belated honeymoon and taking the time to share your experience on TripAdvisor. It is good to know that you enjoyed your stay with us. Your compliments about the room, the decoration, the housekeeping, the breakfast, the Room Service, the front desk and the baggage are much appreciated, and we will ensure your kind message is delivered to them. I am sorry to learn that the service was slow for breakfast. Regarding breakfast at The Lobby, our aim is to serve freshly prepared a la carte items instead of a buffet, and the setup of cold items displayed is meant for guests to start their breakfast with light items while waiting for their entrée to arrive. It is regrettable to learn that many guests were creeping around and that many people came for afternoon tea and to take photos that you had to endure all the hustle and bustle. We are terribly sorry for any inconvenience caused. We sincerely look forward to welcoming you back to The Peninsula Shanghai in the near future. Kind wishes, Moky Lam Hotel Manager The Peninsula Shanghai
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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lochgorm wrote a review Nov 2023
Seoul, South Korea1 contribution
I arrived in Shanghai earlier than my wife because of a business trip. My wedding anniversary is coming soon, so I booked the Peninsula Shanghai and asked for an anniversary service. Josie Chen who is a guest relation manager prepared a champagne and handwritten letters for our wedding anniversary, and it was a special experience that we have never experienced in other hotels. 谢谢 :) 페닌슐라 상하이 너무 좋았습니다. 결혼1주년을 맞아 와이프랑 방문했는데 정성스러운 손글씨 편지와 샴페인 1병 준비해주셨는데 샴페인도 정말 맛있었고 서비스에 그저 와이프랑 감동했습니다. 1층에 있는 라운지에 클럽 샌드위치도 너무 맛있고 직원분들 서비스가 정말 좋았습니다. 전세계 많은 나라 호텔들을 가봤지만 중국은 호텔 서비스에 진심인 것 같습니다. 정말 잘 쉬다가 왔습니다 다시 한번 감사드립니다 Josie Chen 을 비롯한 담당 직원분들 너무 감사드립니다. 다음에 또 방문드리겠습니다 :)
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Date of stay: November 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Peninsula Shanghai, Other at The Peninsula Shanghai
Responded 16 Nov 2023
Dear Minsuk H, First of all, thank you for choosing The Peninsula Shanghai to celebrate your wedding anniversary and taking the time to share your experience on TripAdvisor. It is good to know that you had a great stay with us. Your compliments about Josie, our Guest Relations Manager, are much appreciated. I will personally ensure Josie receives your comments and I am sure that she will be delighted. We are very proud of our dedicated employees and their efforts to ensure our guests are taken care of with personalised service and genuine warmth. We sincerely look forward to welcoming you back to The Peninsula Shanghai in the near future. Kind wishes, Moky Lam Hotel Manager The Peninsula Shanghai
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Frederic S wrote a review Nov 2023
13 contributions3 helpful votes
I am not sure whether this hotel or the Peninsula in Beijing is better but this hotel is amazing. Staff great, locating perfect, room spectacular as is the breakfast offerings. I cannot say enough good about this place and it will spoil me for future hotel travel. The view in our room was great and the rooms are so well appointed.
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Date of stay: November 2023
Value
Location
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Trip type: Travelled as a couple
Room Tip: Get a room with a view of the skyline
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Peninsula Shanghai, Other at The Peninsula Shanghai
Responded 7 Nov 2023
Dear T6951CAfrederics, First of all, thank you immensely for taking your time in sharing your experience at TripAdvisor. It is great to know that you had a great stay with us. Your kind compliments about the staff, the location, the room and the breakfast are much appreciated. We are very humbled to learn of your praise for all the team members, and we will ensure your kind message is delivered to them. We sincerely look forward to welcoming you back to The Peninsula Shanghai in the near future. Kind wishes, Moky Lam Hotel Manager The Peninsula Shanghai
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
AU$492 - AU$698 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
上海外滩半岛酒店, 上海半岛酒店, the peninsula shanghai hotel shanghai
LOCATION
ChinaShanghai RegionShanghaiThe Bund / Huangpu / Puxi (Downtown Shanghai)
NUMBER OF ROOMS
235
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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THE PENINSULA SHANGHAI: 2024 Prices & Reviews (China) - Photos of Hotel - Tripadvisor

Frequently Asked Questions about The Peninsula Shanghai
Which popular attractions are close to The Peninsula Shanghai?
Nearby attractions include The Bund (Wai Tan) (0.2 km), Bund International Architecture Exhibition (0.3 km), and Heping Fandian (0.2 km).
What are some of the property amenities at The Peninsula Shanghai?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free wifi.
Which room amenities are available at The Peninsula Shanghai?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Peninsula Shanghai?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to The Peninsula Shanghai?
Conveniently located restaurants include Club Room (The Shanghai EDITION), Canton Disco (The Shanghai EDITION), and Hakkasan.
Are there opportunities to exercise at The Peninsula Shanghai?
Yes, guests have access to an indoor pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does The Peninsula Shanghai have airport transportation?
Yes, The Peninsula Shanghai offers airport transportation for guests. We recommend calling ahead to confirm details.
Is The Peninsula Shanghai located near the city centre?
Yes, it is 0.7 km away from the centre of Shanghai.
Are any cleaning services offered at The Peninsula Shanghai?
Yes, dry cleaning and laundry service are offered to guests.
Does The Peninsula Shanghai offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to The Peninsula Shanghai?
Many travellers enjoy visiting Jing'an Temple (4.6 km), Shanghai Temple Of the Town God (Chenghung Miao) (1.7 km), and Shanghai Former Provisional Government Site of the Republic of Korea (3.0 km).