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Grand Kempinski Hotel Shanghai

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#13 of 4,566 Hotels in Shanghai
Certificate of Excellence
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851 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Kempinski Hotel Shanghai
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Showing 464: English reviews
Brussels, Belgium
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 August 2012

We were at the Gran Melia Pudong for 4 nights. This hotel and the staff were great, just great ! If you have the priviliege to meet with Stanley on the 30th floor for breakfast, you are lucky, Say hello to him :-)

Helpful?
2 Thank JF G
Tracy W, Manager at Grand Kempinski Hotel Shanghai, responded to this review

Dear JF G, Thank you so much for taking the time to give us a review on Tripadvisor. I am very happy to know that you enjoyed your stay with us, which makes me feel very proud of our property service and staff who contribute to create a great experience for you. Thank you again for selecting Gran Melia Shanghai,... More 

Bolton, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 August 2012

I have recently stayed in the Gran Melia hotel on a family holiday to China with my husband and son. We stayed for 4 nights and enjoyed every minute of it. Shanghai is an exciting and vibrant city with plenty of things to do and see. The Gran Melia hotel is in a good location and is a lovely place... More 

Helpful?
Thank 23Colette
Tracy W, Manager at Grand Kempinski Hotel Shanghai, responded to this review

Dear 23Colette, Thank you very much for your review on Trip Advisor. We really appreciate the nice comments regarding our hotel facility and Red Level service; actually they will be transmitted to our staff for them to keep working with the excellence you deserve. We will be pleased if you could let us know about you and your family next... More 

Manama, Bahrain
Level Contributor
50 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 27 July 2012

This hotel is just unbelievable, from the moment you step into the door, you will feel welcome and the staff will make you feel like home. I was there on business on a couple of occasion and I can tell you by heart, it just can not get any better, the area, the facilities, the service. You don' t have... More 

Helpful?
Thank Traveler J
Tracy W, Manager at Grand Kempinski Hotel Shanghai, responded to this review

Dear Traveler J, Thank you for your valued comments on Trip advisor. We appreciate such positive comments regarding our facility and service, actually they will be transmitted to our associates,especially Red Level associates for them to keep working with the elegant and excellence you deserve. At the Gran Melia Shanghai we have the commitment to provide quality service beyond our... More 

Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 14 July 2012

I was there for my business trip, company arrange there for my accommodation as it is very near the office. The lobby there is huge and luxury, staffs are really friendly and willing to offer their extra miles. The hotel rooms are spacious, and they did offer me a nice BUND view room. That was awesome. I will definitely choose... More 

Helpful?
5 Thank Rainbow W
Tracy W, Manager at Grand Kempinski Hotel Shanghai, responded to this review

Dear Rainbow W, We have checked your review about Gran Melia Shanghai and I am pleased to receive such a positive comment about the Hotel and our work. We will transmit your opinions to our staff, in return the commitment that we will keep working with excellence, doing our best to make future customers feel as comfortable as you did.... More 

Beijing
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 11 June 2012

If you dont mind stay on this side of the river, its a good choice, the river view wont be as good though, at night its all dark and nothing outside the window to see. The city view on the other hand are all the skyscrapers of the Lu Jia Zui area. Nice and big rooms, service good, 4.5-5 star... More 

Helpful?
3 Thank Amberzh
Tracy W, Manager at Grand Kempinski Hotel Shanghai, responded to this review

Dear Amberzh, Thank you very much for your review on Trip Advisor. I am delighted with your compliment on our property. We look forward to welcoming you back and to the opportunity of serving you again. My best regards, Tracy Wang Guest Service Manager Tracy.wang@granmeliashanghai.com More 

Irvine
Level Contributor
107 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 8 June 2012

I was in Shanghai on business, and this was the hotel reserved for me. I was pleasantly surprised at the Gran Melia. The rooms are very nice, good size, and have nice ammenities. The housekeeping staff did a nice job keeping it nice and clean each day. I expected my very limited Chinese vocabulary to present more of a problem... More 

Helpful?
1 Thank ParentsOfRedheadBoy
Tracy W, Manager at Grand Kempinski Hotel Shanghai, responded to this review

Dear ParentsOfRedheadBoy, Thank you very much for your review on Trip Advisor. We really appreciate the nice comments regarding our Hotel and Housekeeping staff service, actually they will be transmitted to our staff for them to keep working with the excellence you deserve. Regarding the disadvantage you mentioned in your review, we will go through them one by one with... More 

Singapore
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 6 June 2012

Gran Melia Shanghai is excellent in terms of location, quality and value for money. The lounge on level 28 has very scenic view over the bund and exclusive for private meetings. There are shopping and place of interest nearby as well as dining place on the Binjiang Walk. I would recommend the hotel for both business and leisure.

Helpful?
3 Thank wptanken
Tracy W, Manager at Grand Kempinski Hotel Shanghai, responded to this review

Dear Wptanken, Thank you very much for letting us knows about your stay at Gran Melia Shanghai, I am very happy to know that you enjoyed your stay with us, which makes us feel very proud of our property service and staff who contribute to create a great experience for you. It is thanks to employees like them that we... More 

Yekaterinburg, Russia
Level Contributor
34 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 6 June 2012

Gran Melia was OK. Clean, spacious. However, if we go to Shanghai again, we won't stay there. It is a business hotel, and for that purpose it is convenient. But not for holiday. For holiday purpose - stay on the other side of the river. If you happen to stay in Melia, just make sure your room does not have... More 

Helpful?
Thank Marianna2002
Tracy W, Manager at Grand Kempinski Hotel Shanghai, responded to this review

Dear Marianna2002, Thank you so much for taking the time to give us a review on Trip Advisor. Concerning the breakfast experience I do apologize for this matter, a Hotel like ours can not allow this kind of problems, in the same way we can not allow incidents like this one you are telling us in your review, it really... More 

Basel, Switzerland
Level Contributor
64 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 5 June 2012

A belated review. Stayed in Gran Melia for 3 nights in April during a business trip. The location of the hotel is great for a business trip, right in the financial district, nearby to the Oriental Pearl TV Tower and hence the high rates. The rooms were large and had lots of space as you would expect of a 5*... More 

Helpful?
Thank Lim L
Tracy W, Manager at Grand Kempinski Hotel Shanghai, responded to this review

Dear Lim L, I sincerely appreciate the gentility to write your review on Trip Advisor. I do agree with you, that our hotel is good place for business due to hotel located Lujiazui Financial Centre. Your comments can help us to identify and solve any weaknesses we may have. Regarding the disadvantage you mentioned in your review, I have taken... More 

London
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 4 June 2012

I've just spent 8 nights in the Gran Melia and I have to say I'm impressed. Check-in was quick and efficient, even though I arrived several hours earlier than they say you can check in. All the staff that I encountered were very welcoming and helpful (for instance, two of them got together to write quite detailed instructions for the... More 

Helpful?
Thank WomblingFree
Tracy W, Manager at Grand Kempinski Hotel Shanghai, responded to this review

Dear WomblingFree, Thank you for your detailed comment on the Trip Advisor. It was really great to have met you in person. As you have experienced in our property, we have fantastic location and facility, I am happy that you enjoyed your sta. It is very important for our daily performance to receive your valuable opinion about our property, thank... More 

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Staying in Lujiazui

Neighbourhood Profile
Lujiazui
When people speak of Shanghai’s futuristic skyline, it’s the financial district of Luiazui they are speaking of. Shanghai’s most iconic buildings are located in close proximity to Lujiazui’s elevated ring road and swanky eateries. Sky-high shopping and chic bars fill the highrises around the area. As is characteristic of a world-class financial business district, some of Shanghai’s best malls and hotels can be found in the neighborhood. While everyone on the famous Bund side of the river gazes in awe at these amazing structures, all the buildings here, as well as Lujiazui’s riverside promenade, offer great views of the historic buildings all along the Puxi side. The Lujiazui park often hosts music festivals throughout the year, and park goers can party and stroll in the shadow of some of the world’s tallest buildings.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Free Parking
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Grand Kempinski Hotel Shanghai is centrally located in the Lujiazui financial and trade section of the prestigious Pudong district and offers sweeping views of the Huangpu River and the Shanghai skyline. Within walking distance to the Oriental Pearl Tower and only a short drive away from the Jinmao Tower, The Bund, and other well-known landmarks of Shanghai. The Pudong and Hongqiao airports can also be reached within 45 minutes. The Hotel’s design combines contemporary and Oriental features, where guests can enjoy a variety of cuisines including Chinese, Mediterranean, Spanish and an international buffet at Elements. ... more   less 

Additional Information about Grand Kempinski Hotel Shanghai

Address: No.1288 Lujiazui Ring Road, Pudong District, Shanghai 200120, China
Region: China > Shanghai Region > Shanghai > Lujiazui
Price Range: $204 - $360 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Kempinski Hotel Shanghai 5*
Number of rooms: 686
Reservation Options:
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Also Known As:
Gran Melia Shanghai Hotel Shanghai
Hotel Style:
#11 Spa Hotel in Shanghai
#13 Luxury Hotel in Shanghai
#13 Family Hotel in Shanghai
#26 Business Hotel in Shanghai
#54 Romantic Hotel in Shanghai
#116 Best Value Hotel in Shanghai
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Questions & Answers

Here's what travellers have asked, with answers from Grand Kempinski Hotel Shanghai staff and other travellers.
7 questions
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Questions? Get answers from Grand Kempinski Hotel Shanghai staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I was staying on 27th floor - ask for high floors facing the TV tower! Great views!”
 of 5 bubbles 684jamesq, 30 Nov 2016 | Read review
“Ask for a river view room”
 of 5 bubbles G6628HXjaneh, 19 Nov 2016 | Read review
“corner suites are quiet, the executive suite had its own sauna and living room too.”
  • bathroom including sauna in the executive suite
 of 5 bubbles WonderJen, 7 Nov 2016 | Read review
“Corner suite with the best view of Yangtze River and The Oriental Pearl Tower”
 of 5 bubbles Tobykai, 7 Oct 2016 | Read review
“High floor Rooms with a view to the river.”
 of 5 bubbles rothmanshlomo, 26 Sep 2016 | Read review
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