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Grand Kempinski Hotel Shanghai

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#13 of 4,573 Hotels in Shanghai
Certificate of Excellence
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854 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Kempinski Hotel Shanghai
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Showing 467: English reviews
Reviewed 8 October 2016 via mobile

This hotel is a great one, they have anything you need. The service is amazing anything you need they will help you with from printing out the address you need which shows you how far you are from you destination by miles and time so you don't get ripped off by local taxis. Anything you need they will do happily...

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Helpful?
1Thank Etai1
Kempinski_Shanghai, Hotel Manager at Grand Kempinski Hotel Shanghai, responded to this review

Dear Etai1 Greetings from Grand Kempinski Hotel Shanghai. Thank you very much for taking the time to leave a TripAdvisor comment. We truly appreciate your pleasant feedback and in the industry we work in, it is truly about providing great customer service and assisting our guests to having memorable experiences and journey with us. We are indeed privileged to have...

Harbin, China
Reviewed 8 October 2016

I was few times stayed at the hotel and always enjoyed. Very good location that close to The Oriental Pearl Tower and beside by the Yangtze river. Very comfortable room with river view and the Pearl Tower view, great service and staff are nice and friendly. Very much enjoyed the breakfast and afternoon tea in the executive lounge on 28...

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Helpful?
Thank Tobykai
Kempinski_Shanghai, Hotel Manager at Grand Kempinski Hotel Shanghai, responded to this review

Dear Mr. Tobykai First of all, please let me thank you for taking the time to share your comments on Trip Advisor further to your stay with us. I am pleased that you had a wonderful stay with us and you felt the service provided by our colleagues was magical especially Ms. Judith . I was glad to read that...

Reviewed 7 October 2016

I visited my friend for a couple of days in Shanghai. Since it was my first time in Shanghai, i wanted to stay close to those impressive towers. Regarding the price range that was offer I decided to go to the Grand Kempinski and obviously I did the right choice ! Super well located, the room was large and bright...

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Helpful?
1Thank Anthony A
Kempinski_Shanghai, Hotel Manager at Grand Kempinski Hotel Shanghai, responded to this review

Dear Mr. Anthony, Thank you very much for taking the time to share such extensive comments. Your kind feedback truly made our day and I will ensure it is shared with all our colleagues across the hotel. In the industry we work in, it is truly about providing great customer service and assisting our guests to having memorable journey with...

Toronto, Canada
Reviewed 6 October 2016

Enjoyed a nice long weekend getaway with my friend. Top location as most Kempinski Hotels are. Hotel is fairly new. Lady in Red told me 3 years old. Rooms are big. Beds are comfortable. Lovely Place. Pool on top floor, nice view of the river. Great and rich breakfast, though mostly catered to Chinese tastes. Upon check-out, my friend who...

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Helpful?
2Thank Dana A
Kempinski_Shanghai, Hotel Manager at Grand Kempinski Hotel Shanghai, responded to this review

Dear Ms. Dana A, It's always nice to start the day on a positive note and your pleasant feedback shared on tripadvisor certainly made our day. We thank you for the praise and for staying as a loyal guest of the hotel. Truly it's the staff who makes the difference in a guest experience and we are certainly proud of...

Reviewed 6 October 2016

the first time in Kempinski, and is been a perfect experience,wonderful room perfect staff,the food is great.the best experience i ever had i 5 star. i'm in love with this place. never change anymore. every time i'll be back here,for sure will be only KEMPINSKY

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Helpful?
1Thank LarryMGM
Kempinski_Shanghai, Manager at Grand Kempinski Hotel Shanghai, responded to this review

Dear LarryMGM, Thank you for sharing your recent overall event experience at Grand Kempinski Hotel, Shanghai. We are glad to learn that you have enjoyed our overall services and facilities. We will continue to provide our guests with the ultimate comfort and quality service each and every visit. Once again, thank you for sharing your pleasant feedback. We all look...

Shanghai, China
Reviewed 5 October 2016

Was my first time at the Kempinski Shanghai and won’t be the last one as I was extremely happy with the hotel style and people there, as they made me feel at home, the room are very large and the mattress is very comfortable, we didn’t had any issue with the cleanness as they always came on time and did...

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Helpful?
2Thank WEI D
Kempinski_Shanghai, Hotel Manager at Grand Kempinski Hotel Shanghai, responded to this review

Dear WEI D, It's always nice to start the day on a positive note and your pleasant feedback shared on tripadvisor certainly made our day. We thank you for the praise and for staying as a loyal guest of the hotel. Truly it's the staff who makes the difference in a guest experience and we are certainly proud of our...

Shanghai, China
Reviewed 5 October 2016

An awesome experience everytime i go here. people are nice, the rooms are clean and elegants and the food in the restaurant is very good. i would strongly suggest it for all the people that would like to stay in shanghai in a great hotel

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Helpful?
1Thank Socialch
Kempinski_Shanghai, Hotel Manager at Grand Kempinski Hotel Shanghai, responded to this review

Dear Socialch, Greetings from Grand Kempinski Hotel Shanghai. Thank you very much for taking the time to leave a TripAdvisor comment. We truly appreciate your pleasant feedback and in the industry we work in, it is truly about providing great customer service and assisting our guests to having memorable experiences and journey with us. We are indeed privileged to have...

Milan, Italy
Reviewed 4 October 2016 via mobile

We just checked out from MO and checked in at Grand Kempinski Hotel were we where extremely surprised with the warm welcome and hospitality they offered us as we felt they went all the way out to make pure stay memorable The Grand main lobby with the amazing flower display was nice to see, specially it's opposite the MO hotel...

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Helpful?
1Thank ValentinoRR
Kempinski_Shanghai, Hotel Manager at Grand Kempinski Hotel Shanghai, responded to this review

Dear Mr. ValentinoRR, Thank you very much for taking the time to share such extensive comments. Your kind feedback truly made our day and I will ensure it is shared with all our colleagues across the hotel. In the industry we work in, it is truly about providing great customer service and assisting our guests to having memorable journey with...

Reviewed 1 October 2016 via mobile

This is my first time to stay in Grand Kempinski hotel Shanghai. I was so impressed with the service quality and the decor of the hotel. Staff are very friendly and attentive to details. I would definitely come back for my next visit to this wonderful hotel.

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Helpful?
1Thank Jade J J
Kempinski_Shanghai, Hotel Manager at Grand Kempinski Hotel Shanghai, responded to this review

Dear Jade JJ Greetings from Grand Kempinski Hotel Shanghai. Thank you for sharing your wonderful review. We are most pleased to read that you were able to fully-enjoy the amazing views and service of staying as a guest in our hotel. All of our team are looking forward to welcoming you again and create another memorable experience for you. We...

Lhasa, China
Reviewed 1 October 2016

The hotel is well located and have a great view of the Pujiang river, rooms are very comfortable and nice breakfast, only dis-satisfactory is the foot spa at the hotel, very basic setting and not like a 5 star standard. Hotel concierge service is very unpleasant, we store the bags and he just grab it and put it at the...

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Helpful?
1Thank ExploreTibet-Sonam
Kempinski_Shanghai, Hotel Manager at Grand Kempinski Hotel Shanghai, responded to this review

Dear ExploreTibet-Sonam I would like to thank you for your nice review. I have taken note of your comment on the foot spa and the concierge experience . I will be delighted to hear from you to have the opportunity to detail the best options. We will continue to work on improving hotel facilities as well as service. Once again,...

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Staying in Lujiazui

Neighbourhood Profile
Lujiazui
When people speak of Shanghai’s futuristic skyline, it’s the financial district of Luiazui they are speaking of. Shanghai’s most iconic buildings are located in close proximity to Lujiazui’s elevated ring road and swanky eateries. Sky-high shopping and chic bars fill the highrises around the area. As is characteristic of a world-class financial business district, some of Shanghai’s best malls and hotels can be found in the neighborhood. While everyone on the famous Bund side of the river gazes in awe at these amazing structures, all the buildings here, as well as Lujiazui’s riverside promenade, offer great views of the historic buildings all along the Puxi side. The Lujiazui park often hosts music festivals throughout the year, and park goers can party and stroll in the shadow of some of the world’s tallest buildings.
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Free Parking
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Grand Kempinski Hotel Shanghai is centrally located in the Lujiazui financial and trade section of the prestigious Pudong district and offers sweeping views of the Huangpu River and the Shanghai skyline. Within walking distance to the Oriental Pearl Tower and only a short drive away from the Jinmao Tower, The Bund, and other well-known landmarks of Shanghai. The Pudong and Hongqiao airports can also be reached within 45 minutes. The Hotel’s design combines contemporary and Oriental features, where guests can enjoy a variety of cuisines including Chinese, Mediterranean, Spanish and an international buffet at Elements. ... more   less 

Additional Information about Grand Kempinski Hotel Shanghai

Address: No.1288 Lujiazui Ring Road, Pudong District, Shanghai 200120, China
Region: China > Shanghai Region > Shanghai > Lujiazui
Price Range: $188 - $326 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Kempinski Hotel Shanghai 5*
Number of rooms: 686
Reservation Options:
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Also Known As:
Gran Melia Shanghai Hotel Shanghai
Hotel Style:
#11 Spa Hotel in Shanghai
#13 Family Hotel in Shanghai
#13 Luxury Hotel in Shanghai
#26 Business Hotel in Shanghai
#54 Romantic Hotel in Shanghai
#121 Best Value Hotel in Shanghai
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Questions & Answers

Here's what travellers have asked, with answers from Grand Kempinski Hotel Shanghai staff and other travellers.
7 questions
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Questions? Get answers from Grand Kempinski Hotel Shanghai staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I was staying on 27th floor - ask for high floors facing the TV tower! Great views!”
 of 5 bubbles 684jamesq, 30 Nov 2016 | Read review
“Ask for a river view room”
 of 5 bubbles G6628HXjaneh, 19 Nov 2016 | Read review
“corner suites are quiet, the executive suite had its own sauna and living room too.”
  • bathroom including sauna in the executive suite
 of 5 bubbles WonderJen, 7 Nov 2016 | Read review
“Corner suite with the best view of Yangtze River and The Oriental Pearl Tower”
 of 5 bubbles Tobykai, 7 Oct 2016 | Read review
“High floor Rooms with a view to the river.”
 of 5 bubbles rothmanshlomo, 26 Sep 2016 | Read review
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