Dear Eva, I wanted to book a room from here to surprise my fiancé on my way back from Australia. The staff here, Eva, without me knowing, had arranged this amazing set on our bed. I was absolutely shocked when I saw this beautiful setting on my bed. Just wanted to say thank u very much, Eva, for arranging such a nice thing for us.
We had such a lovely time. Service was amazing from Edward and the team in the club lounge. Very thoughtful, remembered our preferences and treated us with kindness. Thank you so much for wonderful memories ❤
We had a lovely stay. The lounge service was great. Massive thanks to Edward. He remembered what we like to eat and drink, so attentive and helpful, also very respectful. We would come back again! The room was clean,the people were so friendly and welcoming . We felt truly spoilt .
We booked this last minute for a one night stay for a family birthday. We booked a club room and this included breakfast, afternoon tea and dinner with plenty gorgeous food. The staff we exceptional and went above and beyond to ensure our stay was perfect. The pool and jacuzzi had views to die for !!! Plus a roof top bar with views of the Bund, live music and cocktails. Our rooms had views of the Bund and excellent facilities. I didn’t want to leave! What made this stay for us was the staff! We are already planning to come back. Extra thanks to Judith , Max and Amber!
The Hotel is clean and the staff and friendly and professional, from the entrance to the reception to the housekeeping staff who did our room everyday, buffet breakfast was good, both ( Chinese and International Cuisine) the wet Facilities were really Nice, Pool and Sauna and hot and cold springs Jacuzzi! And the view was really good. Check in and out was also fast and efficient.
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