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Swissotel Grand Shanghai

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#41 of 4,968 Hotels in Shanghai
Certificate of Excellence
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Swissotel Grand Shanghai
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1,086 Reviews from our TripAdvisor Community

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Showing 666: English reviews
Hong Kong
Reviewed 30 September 2014

■Describe the service you experienced Overall good, clean and tidy. ■Tell us how you liked the room Big size. Big bathroom. Nice TV. NIce Air conditioner. ■Talk about the location & amenities Location is good. Near shopping mall and Railway station. Easy for shopping or get something to eat. ■Say what you liked best & least The breakfast is also...

Review collected in partnership with Swissotel Hotels & Resorts
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Helpful?
Thank Terry K
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear Terry K, Thank you for taking time writing feedback regarding your latest stay here at Swissôtel Grand Shanghai. We are delighted to know you had a great experience enjoying our service,big clean room, breakfast as well as the prime location. We sincerely invite you to come back and enjoy the convenience we created for your next business trip. Yours...

Hong Kong, China
Reviewed 28 September 2014

Well, as usually Im a bit late in posting this review, but it was another memorable hotel experience and is worth giving a positive review. The service and room quality were tops, but what makes this hotel a really exceptional place to stay are some other features. The first is the location near the Jing An Temple and station. I...

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3Thank Robert B
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear Robert B, Thank you for taking time writing feedback regarding your latest stay here at Swissôtel Grand Shanghai. We are delighted to know you had a great experience enjoying our service, breakfast as well as the prime location. As a Swiss brand, it’s our pleasure to create a real European feel to our valued guests. We regret to read...

London, United Kingdom
Reviewed 25 September 2014

Nice, modern hotel in excellent location. 2 - 3 minutes walk to the subway, shopping malls, restaurants and the famous Jing'an Temple. Service was very good and staff is very efficient. Room is big and clean. Swimming pool is of a good size. Our room is on 19th floor and is facing the street but is very quiet. Highly recommended.

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Helpful?
1Thank CelineBrussels
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear CelineBrussels, Thank you for taking time writing feedback regarding your latest stay here with us. We are thrilled to read your positive comments. It’s our mission to provide you a comfortable and memorable stay with efficient services and functional facilities. We are also glad to know you took the advantage of our prime location and explore the surrounding area....

Dhaka City, Bangladesh
Reviewed 24 September 2014

Good location, healthy food selection,Very clean interior & clean comfortable rooms ,Free of charge in room wifi , in room iron facility & sustainability kept in mind,it ensures a pleasant stay.Perfect

Review collected in partnership with Swissotel Hotels & Resorts
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1Thank Mohd Raisul H
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear Mohd Raisul H, Thank you for taking time writing feedback regarding your latest stay here with us. We are thrilled to read your positive comments. It’s our mission to provide you a comfortable and memorable stay even you are far away from home. We are looking forward to welcoming you back in the near future so that you could...

Dunedin, New Zealand
Reviewed 21 September 2014

nice modern hotel close to subway and airport bus, pleasant staff with helpful concierge made this a memorable stay, expensive restaurants in hotel but options near by close to shopping malls, parks, transport and attractions would stay again and close enough to bund and walking street, large indoor pool with good steam room sauna and spa attached would stay again

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Helpful?
1Thank Wayne495
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear Wayne495, Thank you for taking time writing review regarding your recent experience as a guest here at Swissôtel Grand Shanghai. We are thrilled to read that you enjoyed our services and facilities. We are also glad to know you took full advantage of our prime location and explored the charm of the city. Thank you again for your wonderful...

Singapore, Singapore
Reviewed 21 September 2014

Stayed another 4 nights in the Swissotel and must admit nothing really wowed me again except a very comfy king size bed w beautiful linen. I found the check in and check out process very inefficient and time consuming, the hotel is pretty loud, although I was up at the executive floor, I could hear the closing if every door...

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Helpful?
Thank doritg888
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear doritg888, Thank you for your most recent feedback on your stay here at Swissôtel Grand Shanghai. We regret to read your unpleasant experience during the check in and check out. The concerned department has been informed about this issue and we will conduct series training to our team in order to improve our service efficiency. As for the noise...

Tacoma, Washington
Reviewed 20 September 2014

I have always been impressed with the service from Swissotel but the service at the Grand Shanghai was more than I expected. The room was okay. The carpets needs a thorough cleaning. Was not a good smell but bearable. There was no refrigerator, mini bar or an ice machine which sucks. Overall, nothing impressive except for the bath tub. For...

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Helpful?
Thank jwill2001
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear jwill2001, Thank you for taking time writing feedback regarding your latest stay here with us. We are delighted to know you had a great experience enjoying our service and prime location. As for the carpet issue you mentioned, we have informed concerned department, a cleaning schedule will be arranged soon. We do have refrigerator and mini bar in room,...

Paris, France
Reviewed 19 September 2014

First time in Shanghai visiting a friend recently relocated there for work. 2 shorts days in this hotel where friendly staff, clean and well designed hotel room made my stay very enjoyable. Plus got a free upgrade with a view of the city.

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Helpful?
Thank Cittadinomondo
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear Cittadinomondo, Warm Greetings from Swissôtel Grand Shanghai. Thank you for taking time writing feedback regarding your latest stay here with us. We are delighted to know you had a great experience enjoying our service facilities as well. We are looking forward to welcoming you next time you visit your friend here. Yours Sincerely, Daisy Yin PR & Communication Manager...

Stuttgart
Reviewed 14 September 2014

Good hotel, but some parts Need an upgrade. If You Book Executive floors the service is good but the price for the room is also quite high. The Location is good, you can reach a lot of places in Shanghai within minutes.

Review collected in partnership with Swissotel Hotels & Resorts
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Helpful?
Thank see_egypt
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear see_egypt, Warm Greetings from Swissôtel Grand Shanghai. Thank you for taking time writing feedback regarding your latest stay here with us. We are delighted to know you had a great experience enjoying our service and prime location. I am also glad to know you have taken the advantage to go around and explore Shanghai. We do hope we could...

China
Reviewed 11 September 2014

excellent location, baby friendly, best buffet breakfast . impeccable service. swimming pool was clean and quiet. baby cot was very comgy for bsby. the bedding was very comfy and fivet was earm and snuggly.

Review collected in partnership with Swissotel Hotels & Resorts
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1Thank 123 T
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear 123 T, Warm greetings from Swissôtel Grand Shanghai. Thank you very much for your recent feedback regarding your stay here with us. We are thrilled to read that you enjoyed our services and products. It’s our pleasure to provide a comfortable stay to you and your baby, your recognition is much appreciated. Thank you again for your valuable comments;...

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Staying in Jing'an

Neighbourhood Profile
Jing'an
The heart of this neighborhood is the Jing'an Temple, while the main artery of excitement and entertainment is West Nanjing Road. Close to the Former French Concession, the area has a similar draw for foreign residents but displays a more commercial character. Large, flashy malls, luxe residential high-rises and trendy nightlife areas can be found along West Nanjing Road, but areas off the busy street have the same quiet cafes and independent boutiques that many people think of as distinctive of the Former French Concession. Jing'an is less encased in amber, though, and it's possible to immerse yourself more fully in the energy of China's most bustling metropolis here.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Outstanding in every way... ideal location for business and pleasure, facilities that are superbly grand, gracious service from staff who anticipate and meet your every need when you travel to Asia's most dynamic city. ... more   less 

Additional Information about Swissotel Grand Shanghai

Address: No.1 Yuyuan Road, Jing'an District, Shanghai 200040, China
Region: China > Shanghai Region > Shanghai > Jing'an
Price Range: $191 - $330 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Swissotel Grand Shanghai 5*
Number of rooms: 467
Reservation Options:
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Also Known As:
Swissotel Grand Shanghai Hotel Shanghai
Swissotel Grand Hotel Shanghai
Shanghai Swissotel Grand Hotel
Hotel Style:
#20 Romantic Hotel in Shanghai
#27 Family Hotel in Shanghai
#30 Spa Hotel in Shanghai
#41 Luxury Hotel in Shanghai
#50 Business Hotel in Shanghai
#119 Best Value Hotel in Shanghai
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Questions & Answers

Here's what travellers have asked, with answers from Swissotel Grand Shanghai staff and other travellers.
8 questions
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Questions? Get answers from Swissotel Grand Shanghai staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Just ask - if there is a better room they will sort you out - I asked and was moved without hassle”
 of 5 bubbles worslip, 20 Mar 2017 | Read review
“Executive floor has access to the lounge which offers printer and scanner use in addition to breakfast and dinner buffets.”
 of 5 bubbles stevenandrewk, 14 Mar 2017 | Read review
“Rooms up to floor 9 are cheaper!”
 of 5 bubbles Gerard_K_63, 12 Mar 2017 | Read review
“high floor rooms good”
 of 5 bubbles gemmaallman41, 10 Mar 2017 | Read review
“high floor could be better”
 of 5 bubbles theodoulost, 5 Mar 2017 | Read review
5 of 5