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Swissotel Grand Shanghai

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#41 of 4,968 Hotels in Shanghai
Certificate of Excellence
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1 room 2 adults 0 children
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Swissotel Grand Shanghai
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1,086 Reviews from our TripAdvisor Community

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Showing 666: English reviews
Reviewed 3 weeks ago via mobile

I have stayed in this hotel on a regular basis, its centrally located close to Jing'an temple metro and within easy reach of Nanjing Xi Lu and a few stops always from the Bund. A great hotel reasonably priced and the breakfast is always pretty good. I always allow a little extra time for checking out as the staff always...

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Helpful?
Thank Kneeslider46
HotelManager-SSH, PR Executive at Swissotel Grand Shanghai, responded to this review

Dear Kneeslider46, Greetings from Swissôtel Grand Shanghai! Thank you for taking the time to share your detailed feedback regarding your stay. We feel happy to know you enjoyed our room, breakfast and location. We certainly are blessed by being so centrally located, with so many choices of exploring and dining in every direction from the hotel. We value every single...

France
Reviewed 13 February 2017 via mobile

Great location- clean and spacious room- bathtub and shower bathroom- great steakhouse on ground floor however little pricey (500rmb the strip loin steak) quick check in and check out - carefull, if the next room is noisy, you ll hear all is happening

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Helpful?
Thank Thibaut H
HotelManager-SSH, PR Executive at Swissotel Grand Shanghai, responded to this review

Dear Thibaut H, Thank you for taking the time to tell us about your experience at the Swissôtel Grand Shanghai. We feel happy to know you enjoyed our location and room in particular the service. Originated from Switzerland, we aim to provide a place to stay away from home for guests and bring quality to their lives. Look forward to...

Tokyo, Japan
Reviewed 12 February 2017

I'm impressed on the house-keeping service, even on the first day I checked-in in the afternoon, the staff noticed and would do house-keeping for me so I can have an excellent experience when I return hotel later at night. I didn't expect that, I expect that housekeeping would only happen on the day after, this quality of service is impressive....

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Helpful?
1Thank katuhiromiyamoto
HotelManager-SSH, PR Executive at Swissotel Grand Shanghai, responded to this review

Dear katuhiromiyamoto, It’s delightful to read your excellent review. We are truly happy to know that you enjoyed your stay here at Swissôtel Grand Shanghai. Your encouraging comments for our housekeeping team have been a true motivation to all our team members to push ourselves further to provide better service for our guests. We are very much looking forward to...

Reviewed 5 February 2017 via mobile

We had a 3 and 4 night stay here over a 2 week period (travelled to Cambodia in between).great location The first we arrived 2 hours prior to check in due to flight times. We could only check in early if we upgraded to club room which included breakfast, extra 300 yuan a night. We were tired so did this....

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Helpful?
Thank Tracy H
HotelManager-SSH, PR Executive at Swissotel Grand Shanghai, responded to this review

Dear Tracy H, Greetings from Swissôtel Grand Shanghai! Thank you for taking the time to share your detailed feedback regarding your stay. We do appreciate your compliments on our hotel, in particular our room and location. We value every single guest comment as it’s one of the most important tools for us to enhance guest experience, that’s why your suggestion...

Suzhou
Reviewed 31 January 2017

Great stay in this hotel. The car park is reasonably priced relative to other hotels in the area (in fact we moved hotels for the second night for a bit of a change and elected to keep the car in this hotel!) and the room was comfortable. All in all a great stay though did not get to eat at...

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Helpful?
Thank Richard H
HotelManager-SSH, PR Executive at Swissotel Grand Shanghai, responded to this review

Dear Richard H, Greetings from Swissôtel Grand Shanghai! Thank you for taking the time to share your feedback regarding your stay. We are pleased to know that you had an overall enjoyable experience. We do appreciate your compliments on our hotel, in particular our parking lot and facilities. Look forward to welcoming you back in the not too distant future....

Spring, Texas
Reviewed 29 January 2017 via mobile

Since we were staying put this Chinese New Year season in Shanghai and live in Pudong, we decided to get a hotel for the weekend to enjoy some of the sights in Puxi. The Swissotel is a super convenient location located right off the Jing'an Temple metro stop and across the street from Crystal Galleria, which is loaded with ships...

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Helpful?
Thank Guerita176
HotelManager-SSH, PR Executive at Swissotel Grand Shanghai, responded to this review

Dear Guerita176, Greetings from Swissôtel Grand Shanghai! Thank you for taking the time to share your detailed feedback regarding your stay. We do appreciate your compliments on our hotel, in particular our room, pool, service and location. We certainly are blessed by being so centrally located, with so many choices of exploring and dining in every direction from the hotel....

UK
Reviewed 26 January 2017

Hotel looks nice and staff are friendly and helpful. However £8 for a can of coke and £35 each for a cold breakfast with tea and coffee stewed having been made hours before. Horrible overpriced. Very unsatifying. Air con not very good but necessary even in January. Would dread it if it was warm out.

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Thank Keimal
HotelManager-SSH, PE Executive at Swissotel Grand Shanghai, responded to this review

Dear Keimal, Thank you very much for your feedback on your recent stay with us here at Swissôtel Grand Shanghai. We are honored to know you were impressed by friendly staff, as well as the hotel itself. We value every single guest comment as it’s one of the most important tools for us to enhance guest experience, that’s why your...

Florida
Reviewed 24 January 2017 via mobile

Second time staying at this hotel. Great location and well appointed rooms. Beds are hard as a rock, so depending on your firmness preferences, this could be a problem. Otherwise, rooms are spacious and comfortable. Breakfast is the highlight here with massive and tasty offerings. Unfortunately the staff at the restaurant is inefficient, unfriendly and unwilling to help. Ignore the...

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Helpful?
Thank AlexBuckFL
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear AlexBuckFL, It’s truly a great honor to have a repeated guest like you. We are happy that you enjoyed our locaiton and room facilities. We value every single guest comment, that’s why your review means so much to us. Thank you for pointing out our service weakness, we have addressed concerned department and more specific training will be conducted...

Oswestry, United Kingdom
Reviewed 19 January 2017 via mobile

Lovely room. Very comfortable . Great breakfast. Just around the corner from metro jing an temple line 2 👍. Expensive restaurants and bars. An American beer was 5 x the price as the Chinese bar over the road . A business hotel not for tourists really.

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Helpful?
Thank LorrainePowell
HotelManager-SSH, PR Executive at Swissotel Grand Shanghai, responded to this review

Dear LorrainePowell, Thank you very much for your feedback on your recent stay with us here at Swissôtel Grand Shanghai. We feel happy to know you enjoyed our room and breakfast. We certainly are blessed by being so centrally located, with so many choices of exploring and dining in every direction from the hotel. Surrounded by many shopping malls, Swissôtel...

Reviewed 17 January 2017 via mobile

Stayed here for two nights It is modern hotel with spacious comfortable rooms. The atrium is very grand. Our room was great apart from the bed was quite firm (only my personal preference). Wifi is excellent and cable internet is also available. The location of the hotel is great as close to amenities, shopping, transport and an easy stroll from...

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Helpful?
Thank Bristraveller3870
HotelManager-SSH, PR Executive at Swissotel Grand Shanghai, responded to this review

Dear Bristraveller3870, Thank you for such wonderful and detailed compliments, we are most happy to learn that we were able to meet your expectations and create a great experience. Your compliments on our hotel lobby, room, Internet, gym and services are highly appreciated and it has been shared with our team members. We are very much looking forward to welcoming...

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Staying in Jing'an

Neighbourhood Profile
Jing'an
The heart of this neighborhood is the Jing'an Temple, while the main artery of excitement and entertainment is West Nanjing Road. Close to the Former French Concession, the area has a similar draw for foreign residents but displays a more commercial character. Large, flashy malls, luxe residential high-rises and trendy nightlife areas can be found along West Nanjing Road, but areas off the busy street have the same quiet cafes and independent boutiques that many people think of as distinctive of the Former French Concession. Jing'an is less encased in amber, though, and it's possible to immerse yourself more fully in the energy of China's most bustling metropolis here.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Outstanding in every way... ideal location for business and pleasure, facilities that are superbly grand, gracious service from staff who anticipate and meet your every need when you travel to Asia's most dynamic city. ... more   less 

Additional Information about Swissotel Grand Shanghai

Address: No.1 Yuyuan Road, Jing'an District, Shanghai 200040, China
Region: China > Shanghai Region > Shanghai > Jing'an
Price Range: $191 - $330 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Swissotel Grand Shanghai 5*
Number of rooms: 467
Reservation Options:
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Also Known As:
Swissotel Grand Shanghai Hotel Shanghai
Swissotel Grand Hotel Shanghai
Shanghai Swissotel Grand Hotel
Hotel Style:
#20 Romantic Hotel in Shanghai
#27 Family Hotel in Shanghai
#30 Spa Hotel in Shanghai
#41 Luxury Hotel in Shanghai
#50 Business Hotel in Shanghai
#119 Best Value Hotel in Shanghai
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Questions & Answers

Here's what travellers have asked, with answers from Swissotel Grand Shanghai staff and other travellers.
8 questions
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Questions? Get answers from Swissotel Grand Shanghai staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Just ask - if there is a better room they will sort you out - I asked and was moved without hassle”
 of 5 bubbles worslip, 20 Mar 2017 | Read review
“Executive floor has access to the lounge which offers printer and scanner use in addition to breakfast and dinner buffets.”
 of 5 bubbles stevenandrewk, 14 Mar 2017 | Read review
“Rooms up to floor 9 are cheaper!”
 of 5 bubbles Gerard_K_63, 12 Mar 2017 | Read review
“high floor rooms good”
 of 5 bubbles gemmaallman41, 10 Mar 2017 | Read review
“high floor could be better”
 of 5 bubbles theodoulost, 5 Mar 2017 | Read review
5 of 5