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Comfort Suites

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Comfort Suites
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100 Reviews from our TripAdvisor Community

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There are newer reviews for Comfort Suites
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Showing 99: English reviews
Grapevine,
Reviewed 24 July 2016 via mobile

Front desk clerk was great but hotel clearly not managed well. We checked in went to our room and housecleaning had not cleaned the room. I went down to front desk clerk who promptly got me the only other room in the hotel that wasn't booked. I opened the door and the room had been used for storage so no...

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4Thank Charles B
Minneapolis, Minnesota
Reviewed 19 July 2016

Worst hotel EVER, Management is horrible. Manager has her young daughter working the desk who is very rude to guest, when I approached the manager she of course stands up for the daughter, when you ask who the owner is she claims she is, which is not the case, even local businesses said she's not the owner and let me...

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Thank zukoboy1967
Reviewed 3 July 2016 via mobile

The manager and desk staff were rude. The room were not clean, had bugs and in need of decor repairs (ripped wallpaper, missing base boards). There was a major incident there involving the police that was unsettling to our team and the staff was unwilling to accommodate a simple request from our coach to help the team deal with it.

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1Thank Colene N
C0mf0rtSuites, Manager at Comfort Suites, responded to this review

The Incident was due to your coach harassing my staff and demanding answers to a incident that was none of his concern. I gave him many of warnings to leave my staff alone. The couch was rude and very disrespectful. We tolerate a lot in customer service but what he did was beyond anything we have ever seen. I called...

Indianapolis, Indiana
Reviewed 27 June 2016

Other than the check in person being not overly friendly (no smile, no welcome greeting. Were on our way to Gulf Shores, and did not want to drive any further that night. Room was typical Comfort, very comfortable. Shower was good. Breakfast was average the next morning. Price was good for the area. Would definitely stay again if in the...

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Thank JohnandJana
Reviewed 26 June 2016

We were in town for a softball tournament, so to be fair the hotel was absolutely packed when we were visiting. However, this hotel was riddled with many issues. We checked in at approximately 3:45 and check in was 3. Our room, along with several others were not cleaned. We were allowed to drop our belongings in our room, but...

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2Thank arobertson7772
Honaker, United States
Reviewed 25 June 2016

I stayed here for three weeks on a business trip. The rooms were very comfortable, clean and well maintained. They do have an indoor pool and fitness room, they do not have a very large parking lot. They do not have a lot of rooms on the first floor but they do have an elevator. Overall a good place to...

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Thank Charles F
Boston, United Kingdom
Reviewed 29 May 2016

A good sized room,clean and a comfortable bed,price included breakfast which was your normal hotel breakfast.We stayed 2 nights and the only blip we had was that the room wasn't serviced after the first night,it wasn't just us there were at least another 3 rooms on our floor that were missed.The young lady on reception,who appeared to be on her...

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Thank Jill M
Mobile, Alabama
Reviewed 19 May 2016

Had to have my room key re-keyed every day. Staff was absolutely clueless why this happened . It happened to all other guests as well . The only rational conclusion is hotel did it intentionally . If you are going to do this to your guests at least put up a sign at desk telling guests this. I was carrying...

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1Thank chamnaut
Reviewed 18 May 2016 via mobile

I was there for 3 nights. If i hadn't paid in advance i would of left the next day. The room was not so clean and is very out dated. As i was about to go to sleep after my 10hr drive i noticed the AC was making a very loud horrible noise. I called down to the front desk...

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1Thank vodoo3
Missouri
Reviewed 17 May 2016

After reading other reviews I was feeling cautious. It was a great stay. The room was clean, the beds were fine, the service and the front desk was great. There was the breakfast which our grandkids loved. Waffles, yogurt, cereal, eggs, biscuits and gravy and pastries (from a package). The Biscuits and gravy were only on certain days, still nice....

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Thank gmadrummer6

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Breakfast Available
  • Dry Cleaning
  • Meeting Rooms
  • Self-Serve Laundry

Additional Information about Comfort Suites

Address: 2235 Pelham Pkwy, Pelham, AL 35124-1313
Region: United States > Alabama > Pelham
Price Range: $93 - $178 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 75
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Questions & Answers

Questions? Get answers from Comfort Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you need internet dont stay here at all.”
  • coffee maker, micro, and fridge
  • good bed
  • Bed was fine
  • That plus in on the light base wasnt charging in my room
 of 5 bubbles MikeATL, 29 Jan 2017 | Read review
“Until they upgrade ...”
 of 5 bubbles 502briceh, 11 Nov 2016 | Read review
“go somewhere else”
 of 5 bubbles X3861CRkarenm, 22 Aug 2016 | Read review
“A/C does not work in 206; Mattress slopes badly in 222”
 of 5 bubbles chamnaut, 18 May 2016 | Read review
“As I said we had the 4th floor. We had a great room.”
 of 5 bubbles gmadrummer6, 16 May 2016 | Read review
5 of 5