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Traveller (15)
Room & Suite (24)
Pool & Beach (14)
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Overview
  • Excellent61%
  • Very good25%
  • Average11%
  • Poor2%
  • Terrible1%
Travellers talk about
“brett robinson”(22 reviews)
“ice maker”(13 reviews)
Free Wifi
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
Suites
Fitness centre
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Reviews (177)
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Traveller rating
105
45
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5
2
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LanguageEnglish
105
45
20
5
2
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All reviewsindoor tennis courtbrett robinsonice makersecure feelingsmaller vehicleutility roomclean stafffantastic condonice kitchenfamily vacationoutdoor poolexcellent amenitieswet barmaster bedroomeverything you could possibly needfloor planrent chairs
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1 - 5 of 177 reviews
Reviewed 1 week ago

Furniture not at all comfortable for sitting area. For a room to sleep eight people - sitting area in the evening could only accommodate five people. Nice deck area and room was nice and clean. Office staff very nice. Outdoor pool was not cleaned in...More

Review collected in partnership with this hotel
Thank cbevans2018
Response from Vicki C, Guest Relations Manager at Phoenix IXResponded 1 week ago

Thank you for taking the time to review your stay. We appreciate the kind words about our staff. I will pass this along to inform them of their exceptional service. We hope to be able to host your next trip to the beach!

Reviewed 2 weeks ago

The building is very nice and is kept clean. We enjoyed our stay. The indoor pool was dirty though. It needed to have a thorough cleaning and the lighting was poor in the indoor pool area. We didn't want to swim in it even though...More

Review collected in partnership with this hotel
Thank antoinettedavis
Response from brett_robinson_al, Manager at Phoenix IXResponded 1 week ago

Thank you for the review!! We appreciate your feedback and will be sure to have our management team address your concerns as we continue to strive towards providing the best guest experiences in the area. Thanks again!! We are happy to hear that you enjoyed...More

Reviewed 2 weeks ago

One of the first luxurious Phoenix buildings, this one offers a nice indoor swimming pool, outdoor pool and beach access. Although it is close to the FloraBama Bar (on the state line about a mile away), it is MUCH quieter than Phoenix X that is...More

Thank LTorrence
Response from brett_robinson_al, Manager at Phoenix IXResponded 2 weeks ago

Thank you for the great review!! We are happy to hear that you enjoyed our indoor swimming pool as well as the convenience of our parking garage!! Thank you again for being our guests!!! We look forward to welcoming you back again soon!!!

Reviewed 3 weeks ago

I believe this was our fifth or sixth stay at Phoenix IX and as always we had a great time. Overall our unit was pleasant. If I had to be picky, I would recommend a new mattress for the master bedroom as the current one...More

Review collected in partnership with this hotel
Thank 6373837274hdbx
Response from brett_robinson_al, Manager at Phoenix IXResponded 3 weeks ago

Thank you for the great review!! We appreciate your feedback and will be sure to have our management team address your concerns as we continue to strive towards providing the best guest experiences in the area. Thanks again!! We are glad to hear that you...More

Reviewed 1 February 2018

Even if the weather wasn't at its best, it was nice to be a snowbird for the first time. Have stayed at Phoenix IX for many years, usually in the spring, but it was nice in January also. Already plan to do it again next...More

Review collected in partnership with this hotel
Thank OrangeBeach_11
Response from brett_robinson_al, Manager at Phoenix IXResponded 1 February 2018

Thank you for the awesome review!! We are happy to hear that you enjoyed your time with us!!! Thank you so much for being our guest!! We can't wait to see you again this spring!!!

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Beachfront
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Hotel Amenities
Self-Serve Laundry
Meeting Rooms
Room amenities
Air Conditioning
Refrigerator in room
Microwave
Things to do
Pool
Tennis Court
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Outdoor pool
Hot Tub
Details
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (15)
Room & Suite (24)
Pool & Beach (14)
Family and Play Areas (3)
Questions & Answers
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Room Tips
"Please consider a new mattress for the master bedroom."
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"Bring paper towels, dish soap and trash bags they on leave a small amount of these. Everything else was..."
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"Nothing we needed that wasn't there, we always get the same unit because it's just as comfortable as..."
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"This condo is nice but is equipped with a wine cooler where most of the other condos have a standalone ice..."
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