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Holiday Inn Mobile - Airport

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Holiday Inn Mobile - Airport
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174 Reviews from our TripAdvisor Community

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Showing 172: English reviews
Reviewed 2 weeks ago via mobile

This hotel lacks the utmost in attention to detail. And also, a MANAGER's presence when things aren't right...NO WHERE to be found. If you need the van to pick you up at the airport...WALK, it will be quicker. The heat didn't work in the room. Yes. The HEAT. I put the thermostat as high as it would go, and all...

1Thank MatthewBlase
Reviewed 23 November 2016

Location of hotel is serene..nice location for evening and morning walk..walmart is closeby and hotel arranges drop and pick up from walmart free of cost.. room and toilet is very clean..friendly front desk staff.. cons: restaurant service is too slow... food qty is less and pricey..complimentary buffet not available and its a la carte.. coffee kept in lounge tastes awful.

Thank Ft A
Management response:

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. I do greatly apologize for the restaurant service as customer service is something our staff takes great pride in. We greatly value your feedback. We hope you will visit us again. Sincerely, Sonja Harris General Manager

Russellville, Alabama
Reviewed 20 November 2016 via mobile

We stayed here pre-cruise. This hotel is near many great dinning option very near by and the restaurant on property is very good as well. The staff at this property is just AWESOME!!! From the housekeepers that I ran into on the property, the shuttle driver, the waiter in the restaurant, and all the front desk staff. We ate dinner...

Management response:

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Sonja Harris General Manager

Beaumont, Alberta
Reviewed 17 November 2016 via mobile

The staff at this hotel went above and beyond. The shuttle drivers were great and super friendly. We were able to get a late check out no problem. And the restaurant manager was the best!! Super friendly guy. We had a great evening chatting with him at the bar. He gave us lots of local tips and was so nice...

Thank watson4567
Management response:

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Sonja Harris General Manager

Reviewed 10 November 2016

Sierra was one of the nicest, most helpful, pleasant hotel staff I've had the pleasure of working with. I wish all customer service was as great as her! Its refreshing working around a young lady that goes above and beyond for her customers

Thank Michelle P
Management response:

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Sonja Harris General Manager

Biloxi, Mississippi
Reviewed 25 October 2016

Everything about my stay was top notch! The staff is extremely friendly, the service was impeccable. My food was delicious and the bed was very comfortable. The price was very reasonable with great amenities. I would recommend this hotel for my first pick when I'm in Mobile.

Thank erinhollis123
Corning, New York
Reviewed 16 September 2016

The staff here goes above and beyond in their service! Everyone from housekeeping to front desk to food service and sales had terrific attitudes and were so pleasant every day! John Hunter in Food Service, Stephanie in Sales and Shammorra on the front desk were just terrific. Whatever you need, they will be there to help. Even though its and...

Thank Pwood36
Reviewed 13 September 2016 via mobile

I recently stayed at this Holiday Inn it's a full service hotel. The staff was great rooms were very nice. It has a pool and fitness center also. A full service restaurant and bar. I doesn't offer a continental breakfast and the menu for breakfast is pricey. I would recommend going out for breakfast. But other than that great place...

Thank Phillip S
Louisville, Kentucky
Reviewed 13 September 2016

Every time I stay here, there is always something wrong with check in. Someone in my room. Room not ready-at 8pm. This time, the front desk lady was in disarray and someone had not made our keys. So she decided at 10pm when we arrived to call the co worker and gripe at them BEFORE she made the room right....

Thank Walter T
IHGService, Guest Relations Manager at Holiday Inn Mobile - Airport, responded to this review

Dear Walter T, Thank you for being our guest and for taking the time to share your comments. It is saddening to know that you found our location inconvenient for your needs and apologize if the for the service level provided by hotel staff was below average. Rest assured that we will be sharing your comments with our staff and...

Reviewed 9 September 2016 via mobile

Enjoyed my stay, only down side to this spot is no free breakfast, this is a full service hotel, no guest laundry service unless you wanna pay a crap load of money. Also had a tank lid stolen off my work truck my first night here, which one of the staff told me to get in the front spaces if...

Thank Chris D

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Management photos: Courtesy of the property manager

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Hotel & Grounds (4)
Room/Suite (12)
Dining (5)
Business Centre/Function Rooms (2)
Pool/Beach Area (3)
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  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Airport Transportation
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Come visit Mobile's newest full service hotel. Business and leisure travelers alike will enjoy our hotel amenities such as our business center, exercise room, pool, spa and Kem's casual dining restaurant and cocktail lounge. ... more   less 

Additional Information about Holiday Inn Mobile - Airport

Address: 3630 Springhill Memorial Dr S, Mobile, AL 36608-1197
Region: United States > Alabama > Mobile
Price Range: $137 - $245 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Mobile - Airport 3*
Number of rooms: 97
Reservation Options:
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Also Known As:
Holiday Inn Mobile Airport Hotel Mobile
Hotel Style:
#16 Business Hotel in Mobile
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Mobile - Airport staff and other travellers.
3 questions
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Mobile, Alabama
10 months ago
Metairie, Louisiana
over a year ago

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Questions? Get answers from Holiday Inn Mobile - Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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