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Bay Inn & Suites

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39 Reviews from our TripAdvisor Community

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Showing 39: English reviews
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Reviewed 12 November 2016

Checked into our room. Sheets were covered with hair, stained, very thin and worn, and had holes in them. The sheets were stamped as saying "Isle of Capris Casino", so these were second hand sheets. Also, the lock on the door was broken but Teresa from the front desk told me that it would be okay to stay in that...

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Helpful?
Thank Joyce R
BayInnSuitesLoxley, Webmaster at Bay Inn & Suites, responded to this review

Dear Guest, Thanks for your comments. I’m sorry that several issues combined to make your stay less than desirable. We take real pride in offering the best possible guest experience, and I understand that we let you down. You can be sure we’ll do better for you next time. Nothing means more to us than providing a pleasant guest experience....

Atlanta, Georgia
Reviewed 18 July 2016

We will never stay there ever again, or any Bay Inn. Not clean, Not friendly, (Manager was somewhat nice) No Wi-Fi, No vending machine that worked, and not even coffee in the am. Pool was not clear (green) and there were hand prints on the "outside" of our window. The shower door kept popping open, therefore water everywhere. No blow...

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Helpful?
Thank doodlecraig3
BayInnSuitesLoxley, Webmaster at Bay Inn & Suites, responded to this review

Dear Guest, Thanks for your comments about our well-regarded hotel here in Loxley. I’m sorry that several issues combined to make your stay less than desirable. We take real pride in offering the best possible guest experience, and I understand that we let you down. You can be sure we’ll do better for you next time. Nothing means more to...

Reviewed 15 July 2016

This hotel was one of the only hotels available 7/2 and 7/3 and we were so appreciative just to have a place to sleep. The lady at check in that evening was very pleasant. The bedspreads were really old looking but clean. Room was clean. Behind the toilet in the bathroom was really rusty and not very clean looking. Heard...

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Helpful?
Thank Bh102465
BayInnSuitesLoxley, Webmaster at Bay Inn & Suites, responded to this review

Dear Guest, Thanks for your comments. I’m pleased you had a good experience with us and that we met your short-term needs although I regret that we couldn’t completely satisfy you. We take real pride in our hotel, and I apologize if we let you down in any ways. We want you to have the best possible experience here, and...

Tampa, Florida
Reviewed 15 July 2016

We were traveling across country, and late one evening we decided to stop and rest before moving along. Everything near was sold out, except this place. Rate was higher than the others we called, but it was our only option. Wifi didn't work (and no help from the front desk guy), beds are hard, pillows are hard and old, soaps...

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Helpful?
Thank michaelsean63
BayInnSuitesLoxley, Webmaster at Bay Inn & Suites, responded to this review

Dear Guest, Thanks for your comments. I’m terribly sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. We’re always working to make the...

Mobile, Alabama
Reviewed 17 May 2016

The owner some "patel" is stingy person. My 100 bugs stolen too.. its a private own property..they are like to rip peoples hard earn money. Do not stay! Beds are too high, brake fast is spoiled and expired

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Helpful?
Thank zaqraja
BayInnSuitesLoxley, Webmaster at Bay Inn & Suites, responded to this review

Dear Guest, Thanks for your comments. I’m terribly sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. We’re always working to make the...

Enterprise, Alabama
Reviewed 10 May 2016

There were stains on the pillowcases and sheets, we had to physically hunt someone at the front desk when we needed something and he was NOT friendly at all. Gave me a creepy feeling, like he was watching us or something. Left my 19 year old son at the room to get a shower while I had to run an...

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Helpful?
1Thank heavenboundpk
BayInnSuitesLoxley, Webmaster at Bay Inn & Suites, responded to this review

Dear Guest, Thank you for the review. I’m terribly sorry we failed to meet your expectations. We take pride in the cleanliness of our hotel and in the overall experience we provide to guests. I sincerely apologize that we let you down and assure you that action is already being taken to make things better for the future. Your experience...

Loxley, Alabama
Reviewed 8 February 2016

Stayed one night..Checked in, room was clean. Had to shower and leave. Removed my wedding band and watch to shower. I wear a watch daily, so its a noticeable OCD affliction when I dont have it on. Back to story....Showered, left and noticed when i had driven a few miles down the road I had forgotten my watch. Too far...

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Helpful?
1Thank Jennifer R
BayInnSuitesLoxley, Webmaster at Bay Inn & Suites, responded to this review

Dear Guest, Thanks for your comments. I’m terribly sorry that you lost your watch while staying with us. We have not had a watch turned in to us in some time, so I do not believe it was left here. We take pride in offering great service and a great hotel experience and are often able to reunite people with...

Pisgah, Alabama
Reviewed 19 December 2015 via mobile

This was seriously the best hotel I've been to. The staff were extremely friendly, the food was great, and the room was so comfortable. It was like I was at home. I highly recommend this one. The staff are always working, but they always made time to help me with what ever.

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Helpful?
Thank Sidney G
BayInnSuitesLoxley, Webmaster at Bay Inn & Suites, responded to this review

Dear Guest, Thank you so much for your kind words and for being among our many satisfied guests here in Loxley. I’m so pleased that you found us a clean and pleasant place to stay and that our amenities were to your liking. We take real pride in this hotel and in serving guests like you, and I’m extremely happy...

Fairhope, Alabama
Reviewed 2 September 2015

There was a stain on the carpet in our room when we arrived, and the manager Sam tried to charge us for cleaning it. A charge for an extra night showed up on my card one week after we left, and Sam claimed I called and authorized it. During our stay he changed the rates, & made our stay very...

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Helpful?
4Thank gypsy965
BayInnSuitesLoxley, Webmaster at Bay Inn & Suites, responded to this review

Dear Guest, Thanks for your comments. I’m terribly sorry that we failed to meet your expectations in some ways. I apologize if there was any confusion related to pricing. I assume this was corrected long ago. If not, contact me directly at the hotel for a quick resolution. We take real pride in this hotel and believe that pride shows...

Reviewed 19 August 2015

We had a reservation for July 25, received a confirmation number when I made our reservation. Got to the hotel and they had given our room to someone else. Talked to the Assistant Manager Chip, he was incredibly rude, didn't care that I had a confirmation. I called back the following Monday to speak with someone else. Talked to the...

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Helpful?
3Thank Denise H
BayInnSuitesLoxley, Webmaster at Bay Inn & Suites, responded to this review

Dear Guest, Thank you for the review. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. We rely on guests like you to tell us when we’re doing well and when we aren’t so we can get better. If we let you down, I apologize. We have taken note of these...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
Official Description (provided by the hotel)
Brand New Hotel in Loxley, Alabama; rooms, suites, and extended stay apartments available. Amenities include continental breakfast, exercise room, guest laundry, outdoor pool, 32" LCD HD TV with 4 HBO and 4 ESPN channels, Wireless, LAN, and hotspots for internet access. Rooms have irons, iron boards, coffee makers, microwave, and refrigerator. ... more   less 

Additional Information about Bay Inn & Suites

Address: 29550 County Road 49, Loxley, AL 36551-2600
Region: United States > Alabama > Loxley
Number of rooms: 60
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Questions & Answers

Here's what travellers have asked, with answers from Bay Inn & Suites staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Save your money, and stay somewhere safe, clean and honest!!!”
 of 5 bubbles heavenboundpk, 10 May 2016 | Read review
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 of 5 bubbles jenniferrP2229GC, 8 Feb 2016 | Read review
“go somewhere else!”
 of 5 bubbles FishinGary, 22 Apr 2015 | Read review
“Check everything before you choose a room.”
 of 5 bubbles tanyab639, 11 Jun 2012 | Read review
“Ask all questions that apply to your trip.”
 of 5 bubbles Deena73, 13 Jun 2011 | Read review
5 of 5