Relaxing, Quiet, Enjoyable..... I will most definitely be returning to this property again very soon. Great Location- Great Staff- Clean Rooms- Restaurant stays busy & full, has good food. Pool is small but Great..
This is the only place we will stay in Gulf Shores. The staff is very friendly, actually they go above and beyond every time we visit, which is at least 3 times a year. After a long day of travel, I always look forward to sleeping in their comfy beds. Rooms are always clean and very well maintained. The views are AMAZING, you are right on the beach. Perfect view of the beach and pool from our balcony every time. (we stay in the tower part) I can never thank Heather and Ashley enough for their great southern hospitality. They treat us like family and always go above and beyond for us. The pancake house has yummy breakfast and is located right by the lobby which is very convenient. The hotels location is perfect, and we can walk to where ever we want to go. The beach is BEAUTIFUL and one of the cleanest beaches I have ever been to. I have never had one bad experience or complaint about this hotel. I am a forever loyal customer here and would never stay any where else but the Best Western. Thank you Best Western for always making my trips to the beach a wonderful experience.…
Amazing staff, very detail oriented. Choose to stay here for 4 nights after only booking for 1. Rooms are spacious with decent balcony. Most anything is within walking distance and hotel is right on the beach with OUTDOOR SHOWERS!!!! Rooms have a decent AC unit and beds are quite comfortable. The staff is amazing (Alan), and although the restaurant was having staffing issues, we did get to eat there once. A little pricey but very decent portions. Would definitely consider staying here again!
Gulf front rooms with kitchenette and balcony are really nice. Location to beach is great but a continental breakfast with some fresh fruit would be even better for the price. Walking distance to many restaurants.
Family of 4- stayed here for 3 nights. Nice view of the ocean! The room was clean and beds were comfortable. This hotel is in a great location on the strip (and obviously right on the beach) The kitchenette was nice to have, providing small fridge, small sink, cabinets, microwave and a burner. Had some random dishes, but no dish soap. I was glad I brought disposable items. The room was small- typical hotel/motel kind of room, but perfect for a short stay. We were barely in the room, since we were steps away from the beach, and nice pools. My kids loved the indoor pool and never wanted to leave it! We were very pleased with this hotel, and would definitely stay again!
I paid for last minute. $2300 for 4 nights. I expected way more. Our room got cleaned once during the entire stay. Even when I requested cleaning, it did not happen. I reported a broken bed/mattress. My daughter fell out of the bed twice because of the downward slope of this thing. No one came. All of the raving reviews I have seen about their service was not what I experienced.
Stay here for our first trip to Gulf Shores. Very pleased with the friendly staff. Beds were comfortable room was clean. Very short walk to the ocean and gorgeous white sands. We didn’t take advantage of the restaurant but was told by many guest it was enjoyable.
We were able to book a room same day check-in (probably paid double if not triple). Room temp was the worse complaint. It never cooled down enough for us. I did let the front desk know when we were leaving. We did not check out the pool but it looked neat from the balcony. The walk to the beach is as not bad. Waiting for the elevator would be the only other complaint. They only have one for the wing. We were fortunate to not have to park in the overflow parking lot each night. It would have been a hassle with a two-year-old. We would probably stay again due to the location is perfect even if our experience wasn’t.
Location of hotel was perfect to the beach & walking & driving distance to shops & places to eat. Room size is huge but room 99 is in a horrible location right off the elevator & above outside people traffic where there was so much noise until very late hours of the night. Furniture was a little stained which is off putting. We were not in the room much but would stay here again as long as we didn’t get that room or anything located on the outside entrance of the hotel
The location is perfect but the rooms need some updates. Wear and tear and odors noticed from moisture. I have stayed twice in July and didn’t have a noise issue the first time but did the last time due to noisy guests next door. Room was exceptionally clean. I was actually impressed because the cleaning crew always had clean mop water and wasn’t just smearing dirty water around. The soft mattress did cause my back to hurt .. so keep in mind if you need a firm mattress.