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BEST WESTERN River City Hotel

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BEST WESTERN River City Hotel
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215 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN River City Hotel
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Showing 215: English reviews
Reviewed 8 August 2016 via mobile

It's clean and comfortable but what sets this place apart from most other hotels I've stayed at is the staff. They are very attentive, very professional and very pleasant. I wish I could transplant them to some of the places I stay at more regularly. This hotel is a bit more expensive than some others in the area but it's...

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Helpful?
Thank JackEllisTahoe
Chris H, General Manager at BEST WESTERN River City Hotel, responded to this review

Thanks for your recent comments about your stay with us at the Best Western River City. I also, very much appreciate your kind words about our staff. They are what makes the difference with our guests. They all have a great attitude about their work. You see the joy in the faces everyday. We look forward to you staying with...

Hartford, Connecticut
Reviewed 5 August 2016

We stayed at the Best Western July 12 - 14, 2016. We arrived very late in the evening and the hotel was packed for an area tournament. We were given a room on the third floor that smelled of mildew, the bathroom ceiling tiles were stained with mold/mildew (photo below), the toilet area and adjacent wall had brown and yellow...

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Helpful?
Thank Mary D
Chris H, General Manager at BEST WESTERN River City Hotel, responded to this review

Thanks for your recent feedback about your stay last month. We pride ourselves on being one of the Best hotels in the area. Obviously we miss the ball with everything on your stay. We are finishing up an overall Product Improvement Plan that will be completed within two weeks. I am so sorry for all the problems that you encountered...

Nashville, Tennessee
Reviewed 1 August 2016

All of our trips lo the Best Western in Decatur, AL are always special for many reasons. The customer service, comfort, and quality of stay are just some of the reasons. One of our main reasons for staying at Best Western River City, it is that our 11 year old cockapoo loves riding on the bell carts and being a...

Review collected in partnership with Best Western
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1Thank Shalayne B
Chris H, General Manager at BEST WESTERN River City Hotel, responded to this review

Thanks for your comments about your recent stay at the Best Western River City. We are so sad to hear about your loved one who is our favorite Belldog. We appreciate you staying with us while in Decatur. I will pass along your wonderful words to our staff. Looking forward to seeing you in the future.

Washington, Iowa
Reviewed 1 August 2016

Our family stayed one night on our way south to Florida. We checked in, went to our room and found that our adjoining door didn't lock. We called the front desk and they were so kind and got us another room. We then needed more towels and again, they were so accommodating. The next morning at breakfast the staff went...

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Helpful?
Thank Teresa B
Chris H, General Manager at BEST WESTERN River City Hotel, responded to this review

Thanks so much for all your kind comments about the Best Western River City. I'm so sorry for the problem with the adjoining door. Maintenance was able to repair it the next day. Our people are what makes us special. I will share this with my entire staff. After all it's usually all about the people and mine are the...

Gray, Louisiana
Reviewed 31 July 2016 via mobile

Hotel is now smoke free. Yes! Rooms are always clean, this room needed update/remodel. Bed was pls and lumpy. AC worked great. Breakfast is always good here. Keep up the good work. Staff has gotten a little lacks lately. Hotel is centrally located for me so that is a plus.

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Helpful?
Thank MichaelFussell
Chris H, General Manager at BEST WESTERN River City Hotel, responded to this review

Thank You for your comments. We are almost finished updating all of our rooms. I'll share all your feedback with my staff. They pride themselves on being the "Best." I appreciate you choosing us while in Decatur. We will continue to improve in every way. Thanks for staying with us.

Reviewed 19 July 2016

The Decatur Best Western has some of the friendliest hotel staff I've eve encountered. They always had a "hello", a wave, asked about our event and seemed truly interested. I often don't eat the free hotel breakfasts but this breakfast was different. The eggs had plenty of flavor, biscuits tasted homemade, as did the afternoon cookies!

Review collected in partnership with Best Western
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Thank Helen D
Chris H, General Manager at BEST WESTERN River City Hotel, responded to this review

You've found out one of our secrets, great food.... Thanks for all the great comments. Our staff is truly one of a kind and loves to get feedback like yours. We hope to get a chance to be your home very soon in the future. Thanks again....

New York City, New York
Reviewed 18 July 2016

This is the second time I've stayed at this location. Each time, my family and I have stayed for the week and have had no issues what so ever!! the room was clean, the staff was great. Breakfast was great, actually much better than the average hotel breakfast. Great beds! Even with a lot of kids in the hotel, it...

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Thank RAD1955
Chris H, General Manager at BEST WESTERN River City Hotel, responded to this review

Thanks for your kind words. Your group is by far and away one of our favorites. Ya'll are just such a class act. Hope that we get to host in future years to come. Safe travels.....

Reviewed 18 July 2016 via mobile

From GA and just traveling through. Decided to stay based on reviews. Great hotel! Clean room. staff friendly. Great breakfast....sausage gravy and biscuit was my fav. Would def. Recommend! Good rate.

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Thank Tammy H
Chris H, General Manager at BEST WESTERN River City Hotel, responded to this review

Thanks for your comments. They are so thoughtful. Our staff loves to here from our guests. That's why we are all here. We hope to see you again in the future.

Reviewed 12 July 2016 via mobile

Great place to stay with great staff. I stay weekly for business and it's very welcoming on arrival. Early morning hot complementary breakfast for those who leave early and don't have time to stop elsewhere. Beds are comfortable and relaxing. No in house Gym, but they do have a membership to a huge athletic center/gym. (Decatur Athletic Center) Similar to...

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Helpful?
Thank CrazyCasper1
Chris H, General Manager at BEST WESTERN River City Hotel, responded to this review

Thanks for the positive comments. Our staff loves to here from our Regulars.... Without you we'd be just another hotel. Our guest are what make it special every day. I will post your comments on our wall for all to see and look forward to your safe return next week. We'll never take you for granted, you're family to us........

Reviewed 10 July 2016

We enjoyed our short stay in Decatur, AL on our way to Panama City Beach, FL. From our greeting upon arrival to our checkout was all great. Every employee was very outgoing and personable. They have a nice breakfast area and the food was great. Our room was very clean and well kept. We will stay here again if we...

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Thank clintster19

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry

Additional Information about BEST WESTERN River City Hotel

Address: 1305 Front Ave., Decatur, AL 35603
Region: United States > Alabama > Decatur
Price Range: $120 - $133 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN River City Hotel 2.5*
Number of rooms: 59
Reservation Options:
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Also Known As:
Best Western Decatur
Decatur Best Western
Hotel Style:
#2 Business Hotel in Decatur
#2 Romantic Hotel in Decatur
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Grab a fresh baked cookie at check-in”
 of 5 bubbles brandon15033, 14 Dec 2016 | Read review
“Great for an overnight stay while traveling I-65.”
 of 5 bubbles H7322TZmarks, 15 Oct 2016 | Read review
“Room 303 away from elevator but has lights from parking lot shine in at night.”
 of 5 bubbles TereK660, 24 Apr 2016 | Read review
“i love the jacuzzi room. I've stayed in many of the rooms and all the beds afford a wonderful nights sleep.”
 of 5 bubbles juangH5643AF, 21 Mar 2016 | Read review
“Many of the rooms have large hot tubs in the rooms.... Strange I know...”
 of 5 bubbles tjbss, 23 Jan 2016 | Read review
5 of 5