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Traveller (8)
Room & Suite (20)
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Overview
  • Excellent0%
  • Very good37%
  • Average27%
  • Poor9%
  • Terrible27%
21 Oct 2017
“NO CUSTOMER SERVICE”
31 Mar 2018
“Worst room conditions with a cutthroat price”
AMENITIES
Public Wifi
Air Conditioning
Room Service
Laundry Service
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Reviews (11)
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1 - 5 of 10 reviews
Reviewed 1 April 2018 via mobile

We arrived at Kolkata at around 9 pm and found hotel rooms to be excessively overpriced. At last found a room in the basement of this godforsaken hotel which was a storeroom turned into a barely livable hotel room. The toilet was a sight to...More

Thank Sharif M
Response from HOTELNEELAM, Manager at Hotel NeelamResponded 2 weeks ago

Very sorry to say that we dont have any basement in our Hotel. You must have stayed in some other Hotel . Please give proof that u stayed in our Hotel.

Reviewed 22 October 2017

Was there for 3 days got only 1 day room service. did not change the bed cover for even a day. No breakfast wifi was not good very slow connection. Wifi was shared. Not satisfied. took 5000 per night for 2 double room.

Thank rakibulislamabir81
Response from HOTELNEELAM, Manager at Hotel NeelamResponded 10 November 2017

Got your suggesstions, will work on it to give our customers complete satisfaction.

Reviewed 26 March 2016

This hotel neelam is clean, renovated and the stay was quite comfortable. The service is better and are improving from all corners. This is the 2nd time I have come in consecutive months and it was much better than last time. I WILL COME HERE...More

1  Thank psk1993
Response from HOTELNEELAM, Public Relations Manager at Hotel NeelamResponded 14 July 2017

Thank you very much Sir.

Reviewed 24 March 2016

This is a very old property adjacent to park street but though OYO have taken some rooms , its very good and maintained well. It is centrally located for easy move and roam. But one thing I will suggest not to take complementary breakfast because...More

1  Thank SarojSahoo
Reviewed 6 March 2016

Only the location is good. A very basic hotel, too much price. We stayed for 8 nights, it was 2250 per night for a triple share.... They did not change the bed cover for even a day...forgot to provide breakfast 3 days. At last we...More

Thank ekakipothik
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Amenities
Top amenities
Room Service
Hotel Amenities
Laundry Service
Room Service
Room amenities
Air Conditioning
Details
Price range
USD 41 - USD 79 (Based on Average Rates for a Standard Room)
Details
Price range
USD 41 - USD 79 (Based on Average Rates for a Standard Room)
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Traveller (8)
Room & Suite (20)
Family and Play Areas (1)
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Posting guidelines
Room Tips
"Choose oyo to book"
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"Rooms on 3rd or 4th Floor"
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"The third floor has been renovated and the quality of these rooms is better than the older rooms."
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