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ITC Grand Chola, Chennai

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ITC Grand Chola, Chennai
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2,152 Reviews from our TripAdvisor Community

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There are newer reviews for ITC Grand Chola, Chennai
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Showing 2,076: English reviews
Reviewed 17 September 2016

I have availed this hotel service, their customer approach were very neat and perfect and the hotel location in center of the city. I am very much impressed with their hygienic and clean atmosphere. I am satisfied with their service.

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Helpful?
Thank shabuddeen d
GM_ITCGrandChola, General Manager at ITC Grand Chola, Chennai, responded to this review

Dear Guest, Namaste! Thank You for your wonderful and valuable feedback on Trip Advisor! It is an honour to receive this kind of appreciation from our esteemed guests as it serves as a great motivation for all of us. We at ITC Grand Chola, always strive to provide our guests a comfortable & luxurious experience. We are glad to know...

Noida, India
Reviewed 16 September 2016

Stayed at ITC Grand Chola,Chennai for a Conference of 3 days.The overall experience was fantastic,though there were niggling worries.The check-in and check-out was not smooth and took lot of time.There was an issue with the billing. No free WiFi...which in these times is sacrilage. The food,especially their breakfast spread is superb and compares with some of the top hotels internationally.The...

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Helpful?
Thank drahuja
GM_ITCGrandChola, General Manager at ITC Grand Chola, Chennai, responded to this review

Dear Guest, Namaste! Thank You for your wonderful & valuable feedback on Trip Advisor! We at ITC Grand Chola, always strive to provide our guests a comfortable & luxurious experience. We are glad to know that you enjoyed our breakfast spread, quality of rooms. It was a pleasure to have you with us and we will sincerely look forward to...

Reviewed 16 September 2016 via mobile

It was my second stay this year and would love to stay there every time I visit Chennai. The property, food, service, amenities and everything about the hotel is par excellence. I highly recommend the Hotel.

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Helpful?
Thank Jiji M
GM_ITCGrandChola, General Manager at ITC Grand Chola, Chennai, responded to this review

Dear Guest, Namaste! Thank You for your valuable feedback on Trip Advisor!It is an honour to receive this kind of appreciation from our esteemed guests as it serves as a great motivation for all of us. We at ITC Grand Chola, always strive to provide our guests a comfortable & luxurious experience. We are overjoyed to know that you enjoyed...

Mumbai (Bombay), India
Reviewed 16 September 2016

Visited this ITC property in August on a Business trip. The property is massive and on the approach road towards the Airport which was very helpful to us. We stayed for just 1 night so couldn't explore in too much detail. The property us massive and the Main entrance lobby is not where you enter through the gates but somewhere...

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Helpful?
Thank Nisarg B
GM_ITCGrandChola, General Manager at ITC Grand Chola, Chennai, responded to this review

Dear Guest, Namaste! Thank You for your wonderful & valuable feedback on Trip Advisor! We at ITC Grand Chola, always strive to provide our guests a comfortable & luxurious experience. We are glad to know that you enjoyed our room facilities, food at Peshawri and buffet restaurants. I have noted your oiint on check-in and would like to assure you...

London
Reviewed 15 September 2016

I would say that you will not miss anything here... it will be very hard to resist going there again. Thanks to their hospitality and the food is superb. Looks like the people work there have a good international standard customer service training done. We really enjoyed the stay.

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Helpful?
Thank premnath_ace
GM_ITCGrandChola, General Manager at ITC Grand Chola, Chennai, responded to this review

Dear Guest, Namaste! Thank You for your wonderful & valuable feedback on Trip Advisor! We at ITC Grand Chola, always strive to provide our guests a comfortable & luxurious experience. We are glad to know that you enjoyed our hospitality. It was a pleasure to have you with us and we will sincerely look forward to welcome you back soon!...

Coimbatore, India
Reviewed 14 September 2016 via mobile

Stayed there for 3 nights on a business trip. We choose the ITC one, must say spell bound luxury. Food was excellent. Only drawback with the house keeping is that they were lethargic in their work. The cupboards, glasses ware really dusty, not in a usable condition, inspite of telling the floor incharge it was not cleaned.

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Helpful?
Thank Bhuviandsiva
GM_ITCGrandChola, General Manager at ITC Grand Chola, Chennai, responded to this review

Dear Guest, Namaste! Thank You for your valuable feedback on Trip Advisor! We at ITC Grand Chola, always strive to provide our guests a comfortable & luxurious experience. We are glad to know that you had a good experience with us. I have noted your concern on housekeeping that you have mentioned and would like to assure you that we...

Reviewed 14 September 2016 via mobile

It was a very warm enjoyable 10 day stay at ITC Grand Chola, Chennai with my family and relatives. We were efficiently served at the reception by Ubashi,Divya and Anamika. The cleaning services were excellent by Lum and overseen by his supervisor Kunal. Lum even found my lost watch and returned it to me. I was deeply moved by his...

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Helpful?
Thank hmary55
GM_ITCGrandChola, General Manager at ITC Grand Chola, Chennai, responded to this review

Dear Guest, Namaste! Thank You for your valuable feedback on Trip Advisor!It is an honour to receive this kind of appreciation from our esteemed guests as it serves as a great motivation for all of us. We at ITC Grand Chola, always strive to provide our guests a comfortable & luxurious experience. We are overjoyed to know that our hotel...

Kochi (Cochin), India
Reviewed 14 September 2016

This review was overdue, as we stayed here in early August. This is a grand & opulent hotel. They have great interiors multiple lobbies and lounges. But most memorable of all is their hospitality. Shiva Rai, the assistant front office manager, was immensely helpful during our stay. She helped us with our complimentary late checkouts and made sure my infant...

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Helpful?
Thank prsrsankar
GM_ITCGrandChola, General Manager at ITC Grand Chola, Chennai, responded to this review

Dear Guest, Namaste! Thank You for your wonderful and valuable feedback on Trip Advisor! It is an honour to receive this kind of appreciation from our esteemed guests as it serves as a great motivation for all of us. We at ITC Grand Chola, always strive to provide our guests a comfortable & luxurious experience. We are delighted to know...

Porto
Reviewed 14 September 2016

I’ve visited many times this Hotel for dinner and lunch in the past but this was my first time as hotel guest. We’ve had an up-grade to north tower. The rooms are real outstanding and it was the best hi-tech hotel room I’ve ever stay. We had an IPad to control all the room. Lights, TV, the AC , Butler...

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Helpful?
Thank JoseSM
GM_ITCGrandChola, General Manager at ITC Grand Chola, Chennai, responded to this review

Dear Guest, Namaste! Thank You for your wonderful & valuable feedback on Trip Advisor! We at ITC Grand Chola, always strive to provide our guests a comfortable & luxurious experience. We are delighted to know that you enjoyed your first stay with us and found our rooms to be outstanding. It was a pleasure to have you with us and...

west midlands
Reviewed 13 September 2016

We stayed at the Grand Chola for 3 nights to attend a medical conference . We got a great deal on line to stay at The Towers in one of their best rooms . The deal came with free breakfast and use of Happy Hours which we thoroughly enjoyed after the head waiter Boopathy remembered our preferences after the first...

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Helpful?
1Thank sylvia42
GM_ITCGrandChola, General Manager at ITC Grand Chola, Chennai, responded to this review

Dear Guest, Namaste! Thank You for your wonderful and valuable feedback on Trip Advisor! It is an honour to receive this kind of appreciation from our esteemed guests as it serves as a great motivation for all of us. We at ITC Grand Chola, always strive to provide our guests a comfortable & luxurious experience. We are delighted to know...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Spa
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Laundry Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Set in an opulent, palatial design which pays homage to Southern India’s grand empires, the ITC Grand Chola, Chennai overlooks verdant parks and gardens. Experience understated Indian hospitality in an exquisite property with a distinct personality. ... more   less 

Additional Information about ITC Grand Chola, Chennai

Address: No 63 Mount Road | Guindy, Chennai (Madras) 600032, India
Region: India > Tamil Nadu > Chennai District > Chennai (Madras)
Price Range: $191 - $576 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — ITC Grand Chola, Chennai 5*
Number of rooms: 600
Reservation Options:
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Hotel Style:
#2 Business Hotel in Chennai (Madras)
#3 Spa Hotel in Chennai (Madras)
#4 Luxury Hotel in Chennai (Madras)
#5 Romantic Hotel in Chennai (Madras)
#6 Family Hotel in Chennai (Madras)
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Questions & Answers

Here's what travellers have asked, with answers from ITC Grand Chola, Chennai staff and other travellers.
16 questions
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Questions? Get answers from ITC Grand Chola, Chennai staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for higher floors in the Towers category. Also see if they can give you rooms in Towers as it is their upgraded facility..”
 of 5 bubbles sandeepmohangupta, 25 Nov 2016 | Read review
“go for the suite.”
 of 5 bubbles 541shyaml, 25 Nov 2016 | Read review
“Stay in ITC Towers”
  • Walk in Closet
  • City View
  • View of room
  • Bathroom View
 of 5 bubbles Avidtraveller68, 21 Nov 2016 | Read review
“The Tower rooms most definitely!”
 of 5 bubbles rupakk6, 20 Nov 2016 | Read review
“Check out your room when you get in; some of the rooms have a peculiar odour”
 of 5 bubbles Amit_Sengupta, 15 Nov 2016 | Read review
5 of 5
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