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ITC Rajputana, Jaipur - a Luxury Collection Hotel

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Traveller (4262)
Room & Suite (453)
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About

#59 of 618 hotels in Jaipur
Location
Cleanliness
Service
Value
Travellers' Choice
Inspired by the imposing architecture of Rajasthan’s traditional havelis and located in the heart of the city, ITC Rajputana invites its guests to immerse in the romance and majesty of the royal era. ITC Rajputana offers 218 guest rooms and suites where the décor and amenities reflect the tastes of today’s global traveler. The restaurants bring alive the flavours of the region and gourmet delights from across the world. Meetings and conferences acquire a stately atmosphere while being outfitted with the latest equipment. The fragrant environs of the spa are an eternal temptation. Only 15 kilometers from the airport and half a kilometer from the city centre, the hotel combines ease of access with creative design and the deepest comfort.
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Property amenities
Free parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Game room
Billiards
Kids stay free
Valet parking
Paid wifi
Hot bath
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary welcome drink
Kid-friendly buffet
Special diet menus
Poolside bar
Entertainment staff
Evening entertainment
Table tennis
Babysitting
Indoor play area for children
Kids club
Kids pool
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Shops
Butler service
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Soundproof rooms
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Complimentary toiletries
Interconnected rooms available
Private balcony
Room service
Safe
Sofa
Telephone
VIP room facilities
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Hair dryer
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Room types
City view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Art Deco Style
Family
Languages Spoken
English, Hindi
Hotel links
Special Offer:Earn 1,000 Bonus Points & 1 Bonus Elite Night Credit Each Night.
7,088Reviews47Q+A100Room tips

Reviews
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Stay44554756875 wrote a review Yesterday
2 contributions
Amazing place. Loved it . I was here for 2 nights for my business trip. Staff is superbly polite and professional. Rooms was cleaned amazingly everyday. Bed sheet was clean and smelled well. Boy who cleaned my rooms ensured that he left a towel animal everyday in my room which was cool.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Kush K wrote a review Yesterday
3 contributions
My stay at the ITC Rajputana exceeded all expectations. From the impeccable service to the stunning amenities, every aspect of my experience was top-notch. i found very courteous and helpful staff throughout my stay. The room was so specious and well cleaned .Highly recommended for anyone seeking a truly luxurious getaway.
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Date of stay: March 2024
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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satyaki paul wrote a review 17 Mar
Kolkata (Calcutta), India84 contributions35 helpful votes
I visited this property for a haircut and shave during our visit to jaipur this March.I am a club itc Platinum member(C22F1620) with 60 plus nights across itc properties.I had some green points in my club itc account and thought would redemn them in this property. The main entrance was huge but the building looked dated and much older.Upon entering the lobby,the same ambience continued.The lobby and reception area looked dull and dusty with people moving here and there.I asked one person where the spa was and he stared rudely towards me and didn't even care to reply.Asked another staff and he seemed to have pointed me at a different direction as I reached the pool area upon going as suggested.after a while I managed to get hold of a polite lady staff who not only told the way to spa,but personally guided me to it.The spa is located on the basement floor,but to my shock it was not the itcs signature Kaya kalp Royal spa which is famous in itc properties. The spa was Kaya kalp indeed,as written,but seeing the inside and the reception area gived it a dirty salon kind of look instead of any royal vibe.The spa was very small in size,with a tiny reception,and even the sofas and chairs had dust in it.Seeing the look of the area,I dropped the idea of hair cut and only went for shave.Shave was 800 plus tax,which is not worth it compared to the area and service.To my horror,the razors and other items used during shave,were not UV sanitized,as done in other 5 star hotel spas and other Kaya kalp spas,to prevent infection. The barber just pulled out the razor from some below drazer and started using it on me.Even the towel used to wrap my face after the shave was old and dirty as we get in roadside salons.Here the difference was it was 800 plus tax.After the shave,I told I want to redemn the points and I need a hard copy of the bill.It took the spa receptionist 20 minutes to make her understand what club itc membership was,and what green points was.Then she said the spa reception computer was broken and we need to go to reception to do this.At the reception area,it took another 15 minutes to complete the mere point redemption.Then when I asked for the hard copy,they told me to wait,which was for a long 30 minutes and then brought a hand written bill and said this was all they had.Just to clear the bill and get a copy of it I wasted a full hour.Very sad to see a condition of itc property like this. Plus as I checked the interiors and the restaurants,it's a very poorly maintained property with cracks in walls,a tired look all over.Many options are available in Jaipur at this rate and one doesn't need to waste money here.
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Audrey N wrote a review 13 Mar
San Carlos, California1 contribution
As you can see in the picture, there was a HUGE COCKROACH that we killed in our room. We were shocked to see this in what is supposed to be a 5-star hotel. This is not the quality of an ITC hotel and this hotel is super misleading. It is filthy. We called the front desk right away, and the front desk moved us to another room, and provided us compensation for our food bill. But they did not compensate us for drinks, transportation, or the room bill itself. We still had to pay for all of it. The hotel is NOT CLEAN. The towels were filthy in our rooms, with stains and marks on the towels. The glass water jars in our room were not sealed. All the hotels we stayed at in India always provide sealed bottles. These bottles are only corked. The rooms are extremely dated. The carpet is torn. The air quality inside the rooms was awful. After being moved to a different room, we took a hot shower, and the fire alarm in our room was set off. It was super loud. A worker was sent to our room and simply said the fire alarm is heat-based, and the steam from the shower set it off. How bizarre. We stayed here for 2 miserable nights. We will never stay here again. We do not recommend this hotel.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled with friends
Room Tip: Do not stay here. Cockroaches.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Deependra Rana, General Manager at ITC Rajputana, Jaipur - a Luxury Collection Hotel
Responded 4 days ago
Dear Audreynic, Namaste! Unfortunately we are unable to track your stay details. Requesting you to please email us at itcrajputanasocial@gmail.com with your stay details. Regards, Deependra Rana General Manager ITC Rajputana
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Hemal wrote a review 6 Mar
London, United Kingdom10 contributions2 helpful votes
Booked 2 rooms (Royale with Club access) for 4 nights from 17th Feb. Was shocked at check in when one of the rooms was not what I had paid for (inferior); asked to be moved…appalling! The new room was ok but dated. The rooms were quite small, twin beds were small and uncomfortable, the pillows soft. The lobby area and the Sheesh Mahal bar are gorgeous and the only part of this hotel that suggest it is 5-star. The buffet in Jaipur Pavilion was good at breakfast and dinner. The Jal Mahal Rajasthani thali was below standard for the price; I paid only 700 rupees for a Rajasthani thali in Mumbai last year that was sensational. This was so bad that we left most of it. Peshawari was nice but expensive for what it is. Here is the real “cream on top” …. all restaurants in hotel charge service charge. We have already paid a steep price for the rooms, and service is already in our room rate so that is poor! I naturally rejected every service charge from the bill. The Club lounge was basic; gave select drinks and snacks between 6-8pm and that’s it…. nothing like the Taj Club that we experienced the previous week. That said, the quality of the food and snacks was very good. We booked a hotel car and guide to see the Forts through the hotel’s “Travel Desk” as we wanted to ensure that we get excellent guide. The Guide was clueless – there were clear errors in his commentary, and we had to ask him questions more often than should be the case. I complained to the travel desk, who refunded the guide fee, which was something. I completely lost the plot on our last day when I asked the guy at the main door to call me an outside taxi since Uber was taking too much time. It was only a 10-minute journey into town. The guy said to me that he cannot order an outside taxi, as we have to book that through the Travel Desk. Another example of how ITC wanted to try and “squeeze” every last rupee out of its guests. After I lost my cool, the hotel gave me a discounted car for the few hours we required it, but I sense that this was in part to calm me down as the hotel’s lack of customer service was really beginning to get on my nerves. The only people that I would give credit to are the two waiters at the Club Lounge, whose names I forgot and Manoj the concierge. The latter was the only one that showed a desire to keep customer happy. The Duty Manager who was present when I got angry had poor problem solving /diplomacy skills and but for Manoj, a lot more guests would have seen the fireworks. Not what I expect from a 5-star! My first stay at ITC and will also be the last
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Date of stay: February 2024
Value
Location
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Deependra Rana, General Manager at ITC Rajputana, Jaipur - a Luxury Collection Hotel
Responded 1 week ago
Dear hp, Namaste! Unfortunately, we are not able to track your stay details at ITC Rajputana. We are requesting you to please share your stay details at itcrajputanasocial@gmail.com for further investigation. Regards, Deependra Rana General Manager ITC Rajputana
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Guest wrote a review 3 Mar
1 contribution
The teams across the hotel have to be amongst the best we’ve ever experienced. Proper customer service and a commitment to wanting guests to have the best time. The hotel itself is beautiful but it’s the teams that make the difference. The hospitality team in the Jal Mahal and Prem and Guarev in the Sheesh Mahal have left a lasting impression. Thank you.
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Deependra Rana, General Manager at ITC Rajputana, Jaipur - a Luxury Collection Hotel
Responded 2 weeks ago
Dear Voyage430, Warm greetings from ITC Rajputana ! I would like to take this opportunity to thank you for choosing ITC Rajputana and for your feedback. The team here would be delighted to see your compliments. We value your patronage and look forward to your continued support. Warm regards, Deependra Rana General Manager ITC Rajputana
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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srivatsan v wrote a review 1 Mar
Mumbai, India100 contributions25 helpful votes
+1
Truly luxurious with utmost hospitality in short. Every staff really mindful of the guests and take care of the comfort during the stay. The food is of superlative quality and taste. Their desserts are of rich in taste, texture and presentation. Overall fantastic experience
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Date of stay: February 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Deependra Rana, General Manager at ITC Rajputana, Jaipur - a Luxury Collection Hotel
Responded 2 weeks ago
Dear vnsrivatsan, Warm greetings from ITC Rajputana! I would like to take this opportunity to thank you for choosing to stay with ITC Rajputana and for your feedback. We appreciate your patronage and look forward to your continued support. Warm Regards, Deependra Rana General Manager ITC Rajputana
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lin G wrote a review Feb 2024
Leamington Spa, United Kingdom190 contributions77 helpful votes
Stayed for 2 nights beautiful hotel,the staff were wonderful especially at reception and in the bar and the entrance to reception is spectacular . We had a stunning room over looking the pool . It was a bit of a walk from reception and breakfast restaurant but well worth it. The buffet at breakfast was excellent
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Date of stay: February 2024Trip type: Travelled as a couple
Room Tip: If you have walking issues try to get a room near to reception
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Deependra Rana, General Manager at ITC Rajputana, Jaipur - a Luxury Collection Hotel
Responded 2 weeks ago
Dear lincg57, Namaste I wish to appreciate and thank you for the rating and comments shared with us in your review. Thank you for choosing ITC Rajputana We look forward to the pleasure of welcoming you back. Warm regards, Deependra Rana General Manager ITC Rajputana
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Yash C wrote a review Feb 2024
Mumbai, India11 contributions4 helpful votes
I had heard a lot about this beautiful property before my visit and it absolutely met my expectations barring one unpleasant experience. My check-in process was very smooth and I was instantly upgraded by this kind lady Ms Piyusha. The rooms were absolutely lovely as I was told these rooms are newly renovated. The property looked like a beautiful stone craved castle. This property was probably at par with Taj Rambagh in many ways. The restaurants especially Jaipur Pavillion and Peshawari were brilliant. Absolutely mouth watering food. The pool was quite clean and grand. 99 percent of the staff was absolutely amazing including Mr Prashant at the front desk whose hospitality skills were absolutely spot on. My entire stay was spoilt by this one arrogant and pompous brat who behaved as if he owned the hotel. His name was Mr Chakshuraj. I was at the front desk to enquire about ITC green points and voucher redemption and when I spoke to him about it, he was absolutely rude and arrogant. Mr Prashant witnessed it all. I’ve visited more than 50 percent of ITC properties all across India but never have I met someone which such crazy attitude. Just for this crazy behavior I’d rate this property 2 on 5 instead of 5 on 5. If you are fortunate enough to not bump into Mr Chakshuraj, I’d strongly recommend everyone to stay at this amazing property! Thanks to everyone once again!
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Deependra Rana, General Manager at ITC Rajputana, Jaipur - a Luxury Collection Hotel
Responded 2 weeks ago
Dear Mr. Yash C, Namaste! Unfortunately, we are not able to track your stay details at ITC Rajputana. We are requesting you to please share your stay details at itcrajputanasocial@gmail.com for further investigation. Regards, Deependra Rana General Manager ITC Rajputana
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Rachel1301 wrote a review Feb 2024
New Delhi, India19 contributions18 helpful votes
Excellent service. Right from checkin to the Bell desk. The housekeeping staff was prompt in attending to our needs through our stay. Suraj Bora at the poolside bar went out of his way to take care of our drinks. And the staff at the restaurant were exceptional in their service. Our stay was a memorable one.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: Get to the poolside bar early to get a table close enough to view the performance.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Deependra Rana, General Manager at ITC Rajputana, Jaipur - a Luxury Collection Hotel
Responded 3 weeks ago
Dear Ms. Rachel, Warm greetings from ITC Rajputana ! I would like to take this opportunity to thank you for choosing ITC Rajputana and for your feedback. The team here would be delighted to see your compliments. We value your patronage and look forward to your continued support. Warm regards, Deependra Rana General Manager ITC Rajputana
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
AU$166 - AU$315 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
itc rajputana, jaipur hotel jaipur, sheraton hotel rajputana, sheraton jaipur, sheraton rajputana hotel
FORMERLY KNOWN AS
Sheraton Rajputana Palace Hotel
LOCATION
IndiaRajasthanJaipur DistrictJaipur
NUMBER OF ROOMS
218
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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ITC RAJPUTANA, JAIPUR - A LUXURY COLLECTION HOTEL (AU$166): 2024 Prices & Reviews (India) - Photos of Hotel - Tripadvisor

Frequently Asked Questions about ITC Rajputana, Jaipur - a Luxury Collection Hotel
Which popular attractions are close to ITC Rajputana, Jaipur - a Luxury Collection Hotel?
Nearby attractions include Nazmin Boutique Collection (0.4 km), Kuber Art With Soul (0.4 km), and The Wow - Antique Silver Jewelry (0.5 km).
What are some of the property amenities at ITC Rajputana, Jaipur - a Luxury Collection Hotel?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at ITC Rajputana, Jaipur - a Luxury Collection Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at ITC Rajputana, Jaipur - a Luxury Collection Hotel?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at ITC Rajputana, Jaipur - a Luxury Collection Hotel?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to ITC Rajputana, Jaipur - a Luxury Collection Hotel?
Conveniently located restaurants include Dragon House, Sheesh Mahal Bar, and Jal Mahal.
Are there opportunities to exercise at ITC Rajputana, Jaipur - a Luxury Collection Hotel?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does ITC Rajputana, Jaipur - a Luxury Collection Hotel have airport transportation?
Yes, ITC Rajputana, Jaipur - a Luxury Collection Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Is ITC Rajputana, Jaipur - a Luxury Collection Hotel located near the city centre?
Yes, it is 0.6 km away from the centre of Jaipur.
Are any cleaning services offered at ITC Rajputana, Jaipur - a Luxury Collection Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does ITC Rajputana, Jaipur - a Luxury Collection Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.