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Comfort Inn Heritage

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190 Reviews from our TripAdvisor Community

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Showing 177: English reviews
Reviewed 25 September 2016 via mobile

Our room was spacious but not really clean. Basic dental kit was not there(we had to call for it which took a little long). Room service is slow. Staff is friendly. The hotel is located in a busy area so there's lot of hustle bustle as you leave the place. Just needs to be maintained well. Its good for a...

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Helpful?
Thank farida d
ComfortInnHeritage, General Manager at Comfort Inn Heritage, responded to this review

Dear Guest, Thank you very much for your review. We have noted your comments and I assure you that necessary actions have been taken to make them right. We have opened our new multi cuisine restaurant "Essence" ... please visit us to experience our this new outlet. We look forward to your next visit soon. Thank you Best regards, Subir...

Jabalpur, Madhya Pradesh
Reviewed 21 September 2016

Friendly n welcoming staff from doorman to cleaning staff. Old world charm mixed with modern outlook. With the opening of new restaurant it will be a sought after destination for that part of Mumbai!!!

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Helpful?
Thank captainrajeevgoyal
ComfortInnHeritage, General Manager at Comfort Inn Heritage, responded to this review

Dear Guest, Thank you so much for your wonderful review. We try our best to provide the desired service standard and I am happy to see that our team delivered the same during your stay. We would like to inform you that our new restaurant "Essence" is now open. Please visit us to experience our this new outlet. We look...

New Delhi, India
Reviewed 20 September 2016 via mobile

This hotel is priced on a higher side but mainly because of its proximity to lower parel etc. Location - Byculla The hotel all in all is ok if you are a business traveler but you will not find it good enough for a stay with family. You expect a lot more at this price. No swimming pool No Gym...

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Helpful?
1Thank andyvikz
ComfortInnHeritage, General Manager at Comfort Inn Heritage, responded to this review

Dear Guest, Thank you very much for your nice feedback. We have noted the comments in your feedback. I am glad to inform you that we are coming up with a gym very soon. We have opened our new restaurant "Essence" recently. Please visit us to experience our this new outlet which has an elaborate buffet spread in Breakfast and...

Rajkot
Reviewed 19 September 2016

We are part of a group for business visit @ Mumbai. First day, they refuse early check in despite of our booking and then we need to fight little bit... But, they have compensate more in terms of Services and Room Quality. I would say, Total Value for Money. Some point required improvements... 1. Verity in Buffet Breakfast 2. In...

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Helpful?
Thank sbathia
ComfortInnHeritage, General Manager at Comfort Inn Heritage, responded to this review

Dear Guest, Thank you very much for your wonderful feedback. We have noted the points you mentioned in your feedback. We have opened our new Restaurant "Essence" which has an elaborate buffet spread in breakfast. Please visit us soon to experience our this new outlet. We look forward to your continuous patronage. Thank you Best regards, Subir Golder General Manager

Mumbai
Reviewed 1 September 2016

The hotel is small, pathetic, poorly maintained. Reception staff is not quite professional, they can make you wait for long times because they are unable to handle check-in or check-in queues. The centralized AC in the room was poor quality, took ages to regulate the room temp when I entered. Also the hotel location makes it look quite dingy and...

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Helpful?
1Thank Abhishek J
ComfortInnHeritage, General Manager at Comfort Inn Heritage, responded to this review

Dear Guest, Thank you very much for your feedback. I sincerely apologise for all the inconveniences you experienced. Our hotel is going through renovation and we are going to upgrade it to a good 4 star property in few months. We are upgrading our services as well. I am confident that we will be able to satisfy you fully after...

Yamunanagar, India
Reviewed 28 August 2016 via mobile

Stayed here for 2 nights. Its conveniently located at Byculla. Good options for dining are available nearby. Check in and check out process took about 10 minutes each. Parking facility is limited. Food just Okay. Restaurant requires lot of improvements 1. Ambience, tables, sofas all requires replacement and renovation. 2. Staff is in a hurry to wind up things. Even...

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Helpful?
Thank drgaurav77
ComfortInnHeritage, General Manager at Comfort Inn Heritage, responded to this review

Dear Guest, Thank you very much for your nice feedback. I have noted all your points and discussed them with our team seriously. We always strive to provide a top class service but I could see our team failed to do so in your case. You probably have observed that our hotel is going through a renovation. I assure you...

chennai
Reviewed 22 August 2016 via mobile

I would say this hotel is really good for a decent stay that ain't gonna burn your pockets. The only problem is that very narrow approach leading to hotel but apart from that nothing to complain about. Breakfast was ok. Overall a pleasant stay for a business trip.

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Helpful?
Thank srini83
ComfortInnHeritage, General Manager at Comfort Inn Heritage, responded to this review

Dear Guest, Thank you so much for your wonderful review ... our team is really delighted. We strive hard to provide a top class service to our guests and I could see they have been successful in doing that. You must have observed we are making some changes and I am sure you will like our hotel much more after...

Anand, India
Reviewed 13 August 2016

Unless someone has work in south mumbai or in the vicinity, there will be better options available elsewhere at this price tag. The rooms are average, service is nice, housekeeping is good, and breakfast spread is poor. Especially if one is vegetarian, consider yourself a minority in the menu card as options available at the restaurant are minimal. I've been...

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Helpful?
Thank Sujay_Ojha
ComfortInnHeritage, General Manager at Comfort Inn Heritage, responded to this review

Dear Guest, Thank you very much for your nice review. We have gone through your review thoroughly and discussed it with our team seriously. I would like to inform you that we are going to open a new restaurant very soon that will have an enhanced buffet and also an elaborate la carte menu. Also we are renovating the public...

Reviewed 8 August 2016 via mobile

Location is quite good, old building but renovated so has good rooms and all facilities .. but the cream is the service. Helpful, polite, good service. Would recommend! Food is also good and is very close to Byculla station.

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Helpful?
Thank Rajkiran E
ComfortInnHeritage, General Manager at Comfort Inn Heritage, responded to this review

Dear Guest, Thank you very much for your nice review. This will motivate our team to do more. We put a lot of efforts to train our team to provide top class service and I can see from your review that they are on the right track. As you have seen our hotel is going through a renovation, I assure...

Reviewed 6 August 2016

If you like stay in Mumbai Comfort Inn Heritage is perfect selection .Well trained and professional service.Please try delicious food quality in restaurant.Breakfast have different types of variety, which make your day.The room we were allocated was just lovely and spacious. The bed was extremely comfortable and just what you need after you've been travelling for so many hours, and...

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Helpful?
Thank sarmistha p
ComfortInnHeritage, General Manager at Comfort Inn Heritage, responded to this review

Dear Guest, Thank you very much for your excellent review. Our team is really delighted and wants to do more. We strive hard to train our people to provide top class service and I can see from your review that they are doing their job nicely. You must have seen that our hotel is going through a renovation. I assure...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Bar/Lounge
  • Free Breakfast
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Centre with Internet Access

Additional Information about Comfort Inn Heritage

Address: Sant Savta Marg, Mumbai (Bombay) 400027, India
Region: India > Maharashtra > Mumbai (Bombay)
Price Range: $78 - $144 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Comfort Inn Heritage 3*
Number of rooms: 96
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Also Known As:
Comfort Inn Heritage Hotel Mumbai (Bombay)
Mumbai Comfort Inn
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Inn Heritage staff and other travellers.
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Questions? Get answers from Comfort Inn Heritage staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Corner suites are large and sunny”
 of 5 bubbles , 2 Dec 2016 | Read review
“Pick a Deluxe Room”
 of 5 bubbles Mrhappy85, 21 Nov 2016 | Read review
“Try to get the rooms near the elevator unless you wanna parade towards the end of the hall as its quite a walk to come up and down”
 of 5 bubbles Jonathan_Donald, 18 Nov 2016 | Read review
“All windows are blocked with wood.”
 of 5 bubbles 673abhishekj, 31 Aug 2016 | Read review
“Ask to Front desk for higher floor room.”
 of 5 bubbles , 6 Aug 2016 | Read review
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